{"id":155960,"date":"2021-12-20T19:04:03","date_gmt":"2021-12-20T19:04:03","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-komma-igang-kunskapsbas\/"},"modified":"2024-11-01T13:41:36","modified_gmt":"2024-11-01T13:41:36","slug":"onedesk-get-started-knowledgebase","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-knowledgebase\/","title":{"rendered":"OneDesk &#8211; Kom ig\u00e5ng: Kunskapsbas"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">OneDesk inneh\u00e5ller en kunskapsbas som l\u00e5ter dina kunder eller slutanv\u00e4ndare hj\u00e4lpa sig sj\u00e4lva och minimera arbetsbelastningen f\u00f6r ditt supportteam.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Du kan tillhandah\u00e5lla kunskapsbasen till dina kunder genom att anv\u00e4nda webbwidgeten som kan b\u00e4ddas in p\u00e5 din webbplats. Eller s\u00e5 kan du l\u00e4nka direkt till kunskapsbasen var du vill. <\/span><span style=\"font-weight: 400;\">Din kunskapsbas best\u00e5r av artiklar och kategorier. Artiklar finns inom kategorier. Du kan ytterligare organisera dina kategorier i \u00f6verordnade kategorier f\u00f6r att skapa en djupare hierarki.    <\/span><\/p>\n<p><span style=\"font-weight: 400;\">L\u00e5t oss b\u00f6rja med att skapa n\u00e5gra kategorier f\u00f6r v\u00e5r kunskapsbas. L\u00e5t oss till exempel skapa en kategori f\u00f6r grundl\u00e4ggande f\u00f6retagsinformation. Du kan v\u00e4lja ikonen och beskrivningen som den kommer att visas i kunskapsbasen.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">N\u00e4r du har skapat kategorier vill du l\u00e4gga till dem i kunskapsbasen. Eftersom du kan ha flera kunskapsbaser i OneDesk s\u00e5 kan vissa kategorier visas p\u00e5 en och inte p\u00e5 en annan. G\u00e5 till Fler applikationer, Administration och v\u00e4lj sedan din kunskapsbas. Under &#8220;Visa kategorier&#8221; v\u00e4ljer du de kategorier som du vill ha synliga.   <\/span><\/p>\n<h2><\/h2>\n<p><span style=\"font-weight: 400;\">D\u00e4refter kan vi g\u00f6ra artiklar.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">G\u00e5 till den \u00f6versta l\u00e4gg-knappen och v\u00e4lj artikel. Namnet \u00e4r titeln p\u00e5 artikeln och beskrivningen \u00e4r inneh\u00e5llet. Du kan formatera din text, l\u00e4gga till bilder eller bilagor direkt h\u00e4rifr\u00e5n. N\u00e4r artikeln \u00e4r redo att publiceras l\u00e4gger du till den i l\u00e4mplig kategori. Denna \u00e5tg\u00e4rd kommer att g\u00f6ra den synlig i kategorin och om kategorin finns i kunskapsbasen kommer den att vara tillg\u00e4nglig d\u00e4r.      <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Du kan alltid skapa nya kategorier och flytta artiklar till nya kategorier n\u00e4r din information f\u00f6r\u00e4ndras och v\u00e4xer.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">F\u00f6r att konfigurera dina kunskapsbasinst\u00e4llningar eller utseende, g\u00e5 till Fler applikationer, Administration och v\u00e4lj sedan din kunskapsbas. L\u00e4ngst upp kan du definiera om kunder beh\u00f6ver logga in f\u00f6r att se kunskapsbasen och om de kan skriva kommentarer. Nedan kan du st\u00e4lla in text och funktioner som ska visas. P\u00e5 n\u00e4sta flik finns logotypen, rubrikbilden och f\u00e4rgkonfigurationerna. Du kan f\u00f6rhandsgranska alla \u00e4ndringar genom att klicka p\u00e5 l\u00e4nken h\u00f6gst upp.    <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c4ven om det finns en standard kunskapsbas i OneDesk, kan du ha mer \u00e4n bara en. F\u00f6r att skapa en kunskapsbas, klicka f\u00f6rst p\u00e5 ikonen Fler program, v\u00e4lj Administration och navigera sedan till Kundappar. Klicka h\u00e4r p\u00e5 &#8220;Skapa kundapp&#8221;. I popup-f\u00f6nstret anger du ett namn f\u00f6r din nya kunskapsbas.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Om du har n\u00e5gra fr\u00e5gor om att anv\u00e4nda eller st\u00e4lla in din kunskapsbas, kolla in v\u00e5ra artiklar eller kontakta supportteamet via e-post eller livechatt. Tack!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk inneh\u00e5ller en kunskapsbas som l\u00e5ter dina kunder eller slutanv\u00e4ndare hj\u00e4lpa sig sj\u00e4lva och minimera arbetsbelastningen f\u00f6r ditt supportteam. Du kan tillhandah\u00e5lla kunskapsbasen till dina kunder genom att anv\u00e4nda webbwidgeten som kan b\u00e4ddas in p\u00e5 din webbplats. Eller s\u00e5 kan du l\u00e4nka direkt till kunskapsbasen var du vill. Din kunskapsbas best\u00e5r av artiklar och kategorier. [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9858,10346],"aiovg_tags":[],"class_list":["post-155960","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-08-kundappar","aiovg_categories-14-konto-administration"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kom ig\u00e5ng: Kunskapsbas | OneDesk-videoguide<\/title>\n<meta name=\"description\" content=\"OneDesks kunskapsbas kan inneh\u00e5lla viktig information som vanliga fr\u00e5gor. 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