{"id":233654,"date":"2022-06-09T19:49:50","date_gmt":"2022-06-09T19:49:50","guid":{"rendered":"https:\/\/onedesk.com\/videos\/import-biljetter-och-uppgifter\/"},"modified":"2022-06-21T14:36:59","modified_gmt":"2022-06-21T14:36:59","slug":"import-biljetter-och-uppgifter","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/sv\/videoklipp\/import-biljetter-och-uppgifter\/","title":{"rendered":"Importera biljetter och uppgifter"},"content":{"rendered":"

Transkript:<\/h2>\n

Jag ska visa dig hur du importerar befintliga biljetter\/uppgifter till din OneDesk. <\/span><\/p>\n

Innan du importerar, observera, I m\u00e5nga fall \u00e4r det inte ens n\u00f6dv\u00e4ndigt att importera dina gamla biljetter och kunder. S\u00e5vida de inte aktivt bearbetas, eftersom detta kan leda till att ditt nya konto blir r\u00f6rigt. Kom ih\u00e5g att OneDesk kommer att skapa nya biljetter och kundregister automatiskt n\u00e4r nya e-postmeddelanden kommer in.<\/span><\/p>\n

Denna typ av import st\u00f6der CSV, mmp, mpt-filer<\/span><\/p>\n

Vid import \u00e4r det inte n\u00f6dv\u00e4ndigt att ha kolumntitlar i din importfil, eftersom mappning av kolumnegenskaper till l\u00e4mpliga f\u00e4lt g\u00f6rs enkelt genom rullgardinslistor i din OneDesk. <\/span><\/p>\n

Importalternativen \u00e4r centraliserade under fliken Verktyg i rubriken, s\u00e5 f\u00f6r att b\u00f6rja klicka<\/span> p\u00e5 Verktyg<\/b> i den \u00f6versta raden och v\u00e4lj<\/span> Importera<\/b><\/p>\n

V\u00e4lj<\/span> sedan Tickets\/Tasks<\/b><\/p>\n

Ladda upp csv-filen du vill importera.<\/span><\/p>\n

Mappa sedan kolumnerna till l\u00e4mpliga f\u00e4lt genom att v\u00e4lja f\u00e4ltnamnet fr\u00e5n rullgardinsmenyerna. Till exempel kommer mitt objekts namn h\u00e4r att mappas till namnf\u00e4ltet, beskrivning och s\u00e5 vidare.. <\/span><\/p>\n

Ett objektnamn \u00e4r en n\u00f6dv\u00e4ndig egenskap f\u00f6r att kunna importeras. Andra egenskaper \u00e4r valfria men inkluderar: beskrivning, prioritet, planerat arbete, typ av begr\u00e4nsning, kundens f\u00f6r-\/efternamn, kundens e-post, kundorganisation, mottagarens f\u00f6r-\/efternamn, mottagarens e-post. Om du har data som inte enkelt kan mappas till standardf\u00e4lt, skapa ett anpassat f\u00e4lt innan du importerar av <\/span>genom att klicka p\u00e5 konfigurera anpassade f\u00e4lt, skapa de anpassade f\u00e4lt som jag letar efter. <\/span> F\u00f6r mer information se v\u00e5r blogg eller videoguide <\/span><\/p>\n

Det \u00e4r viktigt att notera att om du vill importera gamla biljetter\/uppgifter och vill att de ska tilldelas r\u00e4tt anv\u00e4ndare (som mottagare) eller motsvarande kund (som beg\u00e4rande), se till att du har skapat den anv\u00e4ndar- eller kundposten i OneDesk f\u00f6rst. OneDesk kommer sedan att l\u00e4nka dem med e-postadressen som nyckel. Om anv\u00e4ndaren inte redan \u00e4r tillagd och inte existerar kommer OneDesk att skapa en kund\/anv\u00e4ndare om en e-postadress ing\u00e5r i din importfil i kolumnerna f\u00f6r mottagare eller beg\u00e4ran<\/span><\/p>\n

Klicka p\u00e5 importera n\u00e4r du \u00e4r klar. <\/span><\/p>\n

Du \u00e4r nu klar med importen. Du kan st\u00e4nga aviseringsf\u00f6nstret och importen forts\u00e4tter i bakgrunden medan du arbetar. Det kan ta n\u00e5gra minuter att slutf\u00f6ra importen om du har en stor fil. <\/span><\/p>\n

Observera att de importerade biljetterna\/uppgifterna kommer att finnas i ett projekt som \u00e4r uppkallat efter din importfil. <\/span><\/p>\n

Det \u00e4r en bra id\u00e9 att f\u00f6rst importera en eller tv\u00e5 poster f\u00f6r att se till att du har gjort r\u00e4tt mappning och inkluderat alla egenskaper innan du importerar alla dina poster. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Transkript: Jag ska visa dig hur du importerar befintliga biljetter\/uppgifter till din OneDesk. Innan du importerar, observera, I m\u00e5nga fall \u00e4r det inte ens n\u00f6dv\u00e4ndigt att importera dina gamla biljetter och kunder. S\u00e5vida de inte aktivt bearbetas, eftersom detta kan leda till att ditt nya konto blir r\u00f6rigt. Kom ih\u00e5g att OneDesk kommer att skapa […]<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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