{"id":235524,"date":"2022-07-05T18:34:08","date_gmt":"2022-07-05T18:34:08","guid":{"rendered":"https:\/\/onedesk.com\/videos\/konfigurera-formular-i-onedesk\/"},"modified":"2022-07-22T14:12:59","modified_gmt":"2022-07-22T14:12:59","slug":"konfigurera-formular-i-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/sv\/videoklipp\/konfigurera-formular-i-onedesk\/","title":{"rendered":"Konfigurera interna objektformul\u00e4r och externa webbformul\u00e4r"},"content":{"rendered":"

Transkript:<\/h2>\n

I OneDesk finns det n\u00e5gra typer av former. Det h\u00e4r \u00e4r formul\u00e4r som anv\u00e4nds f\u00f6r att skapa nya biljetter, uppgifter eller andra typer av objekt. Du kan se ett av formul\u00e4ren genom att klicka p\u00e5 l\u00e4gg till, Ticket, och h\u00e4r kan du se standardbiljettformul\u00e4ret. Detta formul\u00e4r \u00e4r f\u00f6r att en intern anv\u00e4ndare ska kunna skapa en ny biljett. Det finns liknande formul\u00e4r f\u00f6r uppgifter, tidrapporter och s\u00e5 vidare.<\/span><\/p>\n

Du kan \u00e4ndra dessa formul\u00e4r genom att g\u00e5 till Administration, v\u00e4lja Formul\u00e4r och v\u00e4lja vilken objekttyp du vill \u00e4ndra. Du kan ha separata formul\u00e4r f\u00f6r var och en av dina biljetttyper och var och en av dina uppgiftstyper. H\u00e4r kan du best\u00e4mma olika egenskaper du vill l\u00e4gga till i ditt formul\u00e4r. F\u00f6r att g\u00f6ra det kan du visa dolda egenskaper. Om jag till exempel vill inkludera livscykelstatus kan jag aktivera det och jag kan avg\u00f6ra om dessa egenskaper kr\u00e4vs. Eftersom jag har gjort dessa \u00e4ndringar, nu, n\u00e4r jag klickar p\u00e5 Skapa ny biljett, kan du se att livscykelstatus nu finns med p\u00e5 formul\u00e4ret.<\/span><\/p>\n

Ibland \u00e4r det dina kunder som skickar in formul\u00e4ret. F\u00f6r det, titta l\u00e4ngst ned i sidof\u00e4ltet under avsnittet Kundappar, det finns ett avsnitt som heter webbformul\u00e4r. V\u00e4lj det och h\u00e4r kan du v\u00e4lja att \u00e4ndra formul\u00e4ret Biljetter som finns p\u00e5 din kundportal. Du kan l\u00e4gga till flera formul\u00e4r f\u00f6r dina kunder att skicka in nya uppgifter, eller biljetter, eller n\u00e5gon av de andra objekttyperna du har aktiverat.<\/span><\/p>\n

L\u00e5t oss titta p\u00e5 biljettformul\u00e4ret. Jag kan ut\u00f6ka det, och jag kan \u00e4ndra formul\u00e4rets titel, vilken text som visas i formul\u00e4ret, vilka egenskaper som visas i formul\u00e4ret, inklusive anpassade egenskaper, om dessa egenskaper kr\u00e4vs, och s\u00e5 vidare. Jag kan ocks\u00e5 l\u00e4gga till nya egenskaper till det h\u00e4r formul\u00e4ret och kr\u00e4va dem. N\u00e4r jag nu klickar p\u00e5 den h\u00e4r f\u00f6rhandsgranskningsl\u00e4nken i formul\u00e4ret kan jag se det nya formul\u00e4ret p\u00e5 samma s\u00e4tt som min kund skulle se det. N\u00e4r de fyller i detta formul\u00e4r skickar de in en ny biljett.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Transkript: I OneDesk finns det n\u00e5gra typer av former. Det h\u00e4r \u00e4r formul\u00e4r som anv\u00e4nds f\u00f6r att skapa nya biljetter, uppgifter eller andra typer av objekt. Du kan se ett av formul\u00e4ren genom att klicka p\u00e5 l\u00e4gg till, Ticket, och h\u00e4r kan du se standardbiljettformul\u00e4ret. Detta formul\u00e4r \u00e4r f\u00f6r att en intern anv\u00e4ndare ska kunna […]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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