{"id":112666,"date":"2021-06-23T15:35:34","date_gmt":"2021-06-23T15:35:34","guid":{"rendered":"https:\/\/onedesk.com\/service-begaran-hantering-losning\/"},"modified":"2022-07-06T16:10:59","modified_gmt":"2022-07-06T16:10:59","slug":"service-begaran-hantering-losning","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/helpdesk-programvara-2\/service-begaran-hantering-losning\/","title":{"rendered":"Service Request Management Solution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"112666\" class=\"elementor elementor-112666 elementor-47545\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02bf2aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02bf2aa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f584e1\" data-id=\"4f584e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23f3528 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23f3528\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-047d815\" data-id=\"047d815\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9309a7a elementor-widget elementor-widget-heading\" data-id=\"9309a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hantering av servicef\u00f6rfr\u00e5gningar<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff4a580 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff4a580\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7997049\" data-id=\"7997049\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f253e4b elementor-widget elementor-widget-text-editor\" data-id=\"f253e4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>F\u00f6r inkommande f\u00f6rfr\u00e5gningar g\u00f6r programvaran f\u00f6r hantering av servicef\u00f6rfr\u00e5gningar det enkelt att organisera servicearbetet och sp\u00e5ra eventuella status\u00e4ndringar. OneDesk \u00e4r gjord f\u00f6r att hantera alla aspekter av f\u00f6rfr\u00e5gningshantering, fr\u00e5n sp\u00e5rningsstatus, till visning av uppdragstagare, till att ha register \u00f6ver eventuella konversationer om f\u00f6rfr\u00e5gan.<\/p><p>Eftersom OneDesk \u00e4r flexibel kan alla typer av tj\u00e4nstef\u00f6rfr\u00e5gningar hanteras i v\u00e5r programvara. H\u00e5ll alla viktiga f\u00f6rfr\u00e5gningsdetaljer i en tillg\u00e4nglig applikation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64a26d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64a26d0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ece45c8\" data-id=\"ece45c8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62a7ca6 elementor-widget elementor-widget-image\" data-id=\"62a7ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Helpdesk-service_software.webp\" class=\"attachment-large size-large wp-image-232485\" alt=\"helpdesk mjukvarul\u00f6sning\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Helpdesk-service_software.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Helpdesk-service_software-300x131.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Helpdesk-service_software-768x336.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3027219 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3027219\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f5b005\" data-id=\"6f5b005\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-597e3bf elementor-widget elementor-widget-image\" data-id=\"597e3bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"631\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp\" class=\"attachment-large size-large wp-image-231924\" alt=\"team och kundsamarbete\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp 631w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication-300x294.webp 300w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dca4923 elementor-widget elementor-widget-heading\" data-id=\"dca4923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L\u00f6sning f\u00f6r sp\u00e5rning av servicef\u00f6rfr\u00e5gningar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1475ca elementor-widget elementor-widget-text-editor\" data-id=\"c1475ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>F\u00f6r att sp\u00e5ra en tj\u00e4nstf\u00f6rfr\u00e5gan m\u00e5ste det finnas ett s\u00e4tt att enkelt se upps\u00e4ttningen av alla aktiva f\u00f6rfr\u00e5gningar. N\u00e4r du sp\u00e5rar f\u00f6rfr\u00e5gningar i OneDesk ger v\u00e5r biljettapplikation syn p\u00e5 arbetsl\u00e4get.<\/p><p>Med f\u00f6rm\u00e5gan att definiera tydligt<a href=\"https:\/\/onedesk.com\/sv\/videos\/onedesk-getting-started-item-creation-configuration\/\"> arbetsfl\u00f6desstatus<\/a> , kan du v\u00e4lja stegen som din servicebeg\u00e4ran g\u00e5r igenom f\u00f6r att uppn\u00e5 uppl\u00f6sning. Arbetsfl\u00f6den kan ha anpassade statusar f\u00f6r varje typ av biljett, vilket g\u00f6r det m\u00f6jligt f\u00f6r olika biljetttyper att ha olika arbetsfl\u00f6den.<\/p><p>N\u00e4r arbetsfl\u00f6den v\u00e4l \u00e4r etablerade kan <a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/arbetsflodesautomatiseringar\/\">automatiseringar<\/a> st\u00e4llas in f\u00f6r att trigga baserat p\u00e5 s\u00e4rskilda kriterier. Till exempel, n\u00e4r en f\u00f6rfr\u00e5gan flyttas till statusen &#8220;Att utredas&#8221; kan en chef tilldelas f\u00f6rfr\u00e5gan att hantera n\u00e4sta steg och ett meddelande kan skickas till biljetten som informerar intressenterna om vad det aktuella tillst\u00e5ndet \u00e4r. Att veta den aktuella statusen f\u00f6r en biljett \u00e4r avg\u00f6rande f\u00f6r att tillhandah\u00e5lla uppdateringar till ledningen och f\u00f6r att kommunicera uppskattningar n\u00e4r de \u00e4r f\u00e4rdiga.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40b7ed9\" data-id=\"40b7ed9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45d8fbc elementor-widget elementor-widget-heading\" data-id=\"45d8fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vad \u00e4r f\u00f6rdelen med programvara f\u00f6r servicebeg\u00e4ran?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52beddd elementor-widget elementor-widget-text-editor\" data-id=\"52beddd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Programvara f\u00f6r hantering av servicef\u00f6rfr\u00e5gningar t\u00e4cker ett brett spektrum av branscher. F\u00f6rfr\u00e5gningar kan vara f\u00f6r supportarbete, l\u00f6pande underh\u00e5ll eller allm\u00e4nna f\u00f6rfr\u00e5gningar fr\u00e5n kunder. Oavsett, m<span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-bd66c62-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-bd66c62-letter-spacing ); word-spacing: var( --e-global-typography-bd66c62-word-spacing );\">Hantering av servicef\u00f6rfr\u00e5gningar inkluderar en komplex process av loggning, triaging och sp\u00e5rningsarbete. Det \u00e4r ocks\u00e5 avg\u00f6rande att m\u00f6jligg\u00f6ra effektiv kommunikation och s\u00e4kerst\u00e4lla att arbetet levereras enligt kraven. A<\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-bd66c62-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-bd66c62-letter-spacing ); word-spacing: var( --e-global-typography-bd66c62-word-spacing );\">Om du f\u00e5r fler och fler f\u00f6rfr\u00e5gningar kan jongleringsprocesser bli skr\u00e4mmande. <\/span><\/p><p>Genom att anv\u00e4nda programvara kan beg\u00e4ranhantering omvandlas till en enkel och enkel process. F\u00f6r det f\u00f6rsta kan f\u00f6rfr\u00e5gningar centraliseras till en applikation. F\u00f6r det andra kan f\u00f6rfr\u00e5gningar tilldelas agenter s\u00e5v\u00e4l som samarbetade, vilket f\u00f6rb\u00e4ttrar synligheten f\u00f6r arbetet och \u00f6verbryggar silos.<\/p><p>Forts\u00e4tt l\u00e4sa f\u00f6r att l\u00e4ra dig mer om verktygen OneDesk erbjuder f\u00f6r att effektivisera hanteringen av tj\u00e4nstef\u00f6rfr\u00e5gningar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2fe4c elementor-widget elementor-widget-image\" data-id=\"1b2fe4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"635\" height=\"228\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM.png\" class=\"attachment-large size-large wp-image-113808\" alt=\"statuskortvy\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM.png 635w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-300x108.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-255x92.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-223x80.png 223w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-111x40.png 111w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-480x172.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-500x180.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-360x129.png 360w\" sizes=\"(max-width: 635px) 100vw, 635px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8fb2ee2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8fb2ee2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-01c50f3\" data-id=\"01c50f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed20b9a elementor-widget elementor-widget-image\" data-id=\"ed20b9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"726\" height=\"556\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban.webp\" class=\"attachment-large size-large wp-image-161871\" alt=\"Tavlan f\u00f6r uppgift kanban\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban.webp 726w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban-300x230.webp 300w\" sizes=\"(max-width: 726px) 100vw, 726px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-057eb29\" data-id=\"057eb29\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1cbcd6 elementor-widget elementor-widget-heading\" data-id=\"e1cbcd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Biljettsystem f\u00f6r servicebeg\u00e4ran<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cc7b58 elementor-widget elementor-widget-text-editor\" data-id=\"4cc7b58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En viktig del av ett biljettsystem f\u00f6r tj\u00e4nstef\u00f6rfr\u00e5gningar \u00e4r att ha n\u00e5got s\u00e4tt att f\u00e5nga f\u00f6rfr\u00e5gningarna. Med v\u00e5r e-postintegrering loggas alla f\u00f6rfr\u00e5gningar som skickas via e-post automatiskt i OneDesk-systemet.<\/p><p>Denna integration s\u00e4kerst\u00e4ller att kommunikation som g\u00f6rs via e-post om beg\u00e4ran ocks\u00e5 f\u00e5ngas som<a href=\"https:\/\/onedesk.com\/sv\/videos\/onedesk-komma-igang-kommunicera-med-kunder-kund-organisationer\/\"> samtal<\/a> i OneDesk. Du kan definiera den interna processen f\u00f6r att tilldela tj\u00e4nstef\u00f6rfr\u00e5gan, arbeta med den och uppdatera dess status. OneDesk uppr\u00e4tth\u00e5ller st\u00e4ndigt en l\u00e4nk mellan kontextkontexten och det underliggande arbetet.<\/p><p>N\u00e4r arbetet \u00e4r slutf\u00f6rt f\u00f6r \u00e4rendet och det flyttas till statusen &#8220;Uppl\u00f6st&#8221; kan ett meddelande skickas till den som beg\u00e4rt tj\u00e4nsten f\u00f6r att vidarebefordra tj\u00e4nstef\u00f6rfr\u00e5gans status. Med hj\u00e4lp av automatiserade arbetsfl\u00f6den kan detta g\u00f6ras automatiskt. Dessa meddelanden och deras dokumentation f\u00e5ngas p\u00e5 sj\u00e4lva biljetten och kan ses senare, s\u00e5 n\u00e4r liknande framtida f\u00f6rfr\u00e5gningar kommer in, finns det ett register \u00f6ver vad som gjordes tidigare.<\/p><p>Denna enhetliga kommunikationsplattform \u00e4r ett v\u00e4rdefullt verktyg f\u00f6r alla f\u00f6retag som tillhandah\u00e5ller tj\u00e4nster till sina kunder.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be6df19 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be6df19\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d814330\" data-id=\"d814330\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5967ad9 elementor-widget elementor-widget-heading\" data-id=\"5967ad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hantering av projektf\u00f6rfr\u00e5gningar <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-381f891 elementor-widget elementor-widget-text-editor\" data-id=\"381f891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>F\u00f6r ditt f\u00f6retags strategiska m\u00e5l \u00e4r det avg\u00f6rande att r\u00e4tt projekt jobbar vid r\u00e4tt tidpunkt.<\/p><p>Projektf\u00f6rfr\u00e5gningar kan b\u00f6rja som biljetter, och dessa biljetter m\u00e5ste sp\u00e5ras s\u00e5 att de kan hanteras. Genom att anv\u00e4nda v\u00e5r <a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/konfigurerbara-typer\/\">biljettapplikation<\/a> kan biljetttyper skapas f\u00f6r att representera projektf\u00f6rfr\u00e5gningar. Dessa f\u00f6rfr\u00e5gningar kan sedan triages enligt ett arbetsfl\u00f6de som du kan definiera.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0016bf1\" data-id=\"0016bf1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0917432 elementor-widget elementor-widget-image\" data-id=\"0917432\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"541\" height=\"321\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/GanttChartRound.webp\" class=\"attachment-large size-large wp-image-231895\" alt=\"Gantt projektledning\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/GanttChartRound.webp 541w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/GanttChartRound-300x178.webp 300w\" sizes=\"(max-width: 541px) 100vw, 541px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-938b6d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"938b6d0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0ab02c\" data-id=\"c0ab02c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9a8d46 elementor-widget elementor-widget-image\" data-id=\"c9a8d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"346\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-768x346.webp\" class=\"attachment-medium_large size-medium_large wp-image-231775\" alt=\"OneDesk-anpassningar\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-768x346.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-300x135.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization.webp 1110w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc7b900 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc7b900\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a52270\" data-id=\"7a52270\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21f5881 elementor-widget elementor-widget-heading\" data-id=\"21f5881\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Konfigurera dina f\u00f6rfr\u00e5gningstyper<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f6460c elementor-widget elementor-widget-text-editor\" data-id=\"4f6460c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I OneDesk kan anpassade statuser skapas f\u00f6r att visa varje steg i en projektbeg\u00e4rans livscykel. N\u00e4r projektf\u00f6rfr\u00e5gningar granskas, utv\u00e4rderas och genomf\u00f6rs kan en projektf\u00f6rfr\u00e5gan sedan g\u00e5 igenom vart och ett av dessa steg.<\/p><p>Det finns m\u00e5nga viktiga detaljer att f\u00e5nga i en projektf\u00f6rfr\u00e5gan, inklusive projekt\u00e4garen, projektnamnet, risker, begr\u00e4nsningar och en f\u00f6reslagen tidsfrist. F\u00f6r en Project Request-biljett i OneDesk kan anpassade f\u00e4lt st\u00e4llas in f\u00f6r att lagra all denna information.<\/p><p>N\u00e4r du granskar projektf\u00f6rfr\u00e5gningar p\u00e5 h\u00f6g niv\u00e5 kan det vara bra att se dem tillsammans i en tidslinje. V\u00e5r<a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/gantt-diagram\/\"> Gantt-vy<\/a> kan anv\u00e4ndas f\u00f6r att f\u00f6rst\u00e5 beroenden mellan projektf\u00f6rfr\u00e5gningar och markera omr\u00e5den d\u00e4r mer resurser kan beh\u00f6vas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3257e211 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3257e211\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-626943d\" data-id=\"626943d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb3d749 elementor-widget elementor-widget-image\" data-id=\"fb3d749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"775\" height=\"410\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome.webp\" class=\"attachment-large size-large wp-image-161860\" alt=\"App f\u00f6r kundtj\u00e4nstportal\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome.webp 775w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome-300x159.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome-768x406.webp 768w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-12c25649\" data-id=\"12c25649\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bdff5e elementor-widget elementor-widget-heading\" data-id=\"5bdff5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">H\u00e5ll dina kunder uppdaterade<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-444945d9 elementor-widget elementor-widget-text-editor\" data-id=\"444945d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kundportalapplikationen \u00e4r idealisk f\u00f6r att kunder ska kunna logga in sina f\u00f6rfr\u00e5gningar i OneDesk.<\/p><p>Med m\u00f6jligheten att justera utseendet och k\u00e4nslan p\u00e5 <a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/kundportal\/\">kundportalen<\/a> kan anv\u00e4ndare konfigurera sitt eget varum\u00e4rke. En viktig del av kundportalen \u00e4r applikationen webbformul\u00e4r. F\u00f6r varje tillg\u00e4nglig biljettyp kan ett webbformul\u00e4r skapas f\u00f6r att ta in kundens beg\u00e4randedata. Formul\u00e4rf\u00e4lten kan anpassas f\u00f6r att g\u00f6ra det enkelt att logga en f\u00f6rfr\u00e5gan utan att vara f\u00f6r restriktiv.<\/p><p>F\u00f6rutom att logga in nya f\u00f6rfr\u00e5gningar kan kunderna ocks\u00e5 se tidigare f\u00f6rfr\u00e5gningar de har angett. Denna synlighet kan st\u00e4llas in f\u00f6r att visa just de specifika kundernas \u00f6nskem\u00e5l, eller beh\u00f6righeter kan \u00f6ppnas s\u00e5 att alla i kundernas f\u00f6retag kan se varandras \u00f6nskem\u00e5l.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-011cf6d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"011cf6d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fae3f6\" data-id=\"1fae3f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0b43de4 elementor-widget elementor-widget-heading\" data-id=\"0b43de4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">F\u00e5 r\u00e4tt information med f\u00f6rfr\u00e5gningsformul\u00e4r<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8531f elementor-widget elementor-widget-text-editor\" data-id=\"ff8531f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ta emot servicef\u00f6rfr\u00e5gningar med hj\u00e4lp av ett f\u00f6rfr\u00e5gningsformul\u00e4r, \u00e4ven kallat <a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/webbformular\/\">webbformul\u00e4r<\/a> . Den kan anpassas f\u00f6r att passa dina behov. Detta inkluderar att erbjuda olika inmatningstyper och att vissa f\u00e4lt m\u00e5ste fyllas i. F\u00f6rfr\u00e5gningsformul\u00e4r s\u00e4kerst\u00e4ller att r\u00e4tt information inkluderas n\u00e4r en f\u00f6rfr\u00e5gan loggas.<\/p><p>Tillsammans med att effektivisera upplevelsen f\u00f6r att triagera supportf\u00f6rfr\u00e5gningar, l\u00e5ter v\u00e5r kundportal \u00e4ven f\u00f6rfr\u00e5garna se status f\u00f6r sina f\u00f6rfr\u00e5gningar. Detta h\u00e5ller f\u00f6rfr\u00e5ganarna uppdaterade om status n\u00e4r de k\u00e4nner f\u00f6r att kontrollera. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fbb773 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fbb773\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-df6eb35\" data-id=\"df6eb35\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53e6e53 elementor-widget elementor-widget-heading\" data-id=\"53e6e53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Programvara f\u00f6r servicef\u00f6rfr\u00e5gan f\u00f6r IT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed7afab elementor-widget elementor-widget-text-editor\" data-id=\"ed7afab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT-avdelningar beh\u00f6ver ett s\u00e4tt att hantera f\u00f6rfr\u00e5gningar fr\u00e5n andra avdelningar som beh\u00f6ver deras expertis. V\u00e5r programvara f\u00f6r servicef\u00f6rfr\u00e5gningar kan enkelt anpassas f\u00f6r att f\u00e5nga teknisk supportf\u00f6rfr\u00e5gningar.<\/p><p>Med m\u00f6jligheten att definiera anpassade biljettf\u00e4lt kan IT-avdelningar spela in och sp\u00e5ra en m\u00e4ngd detaljer om sitt arbete. I kombination med anpassningsbara arbetsfl\u00f6den f\u00e5ngas varje steg i en teknisk supportf\u00f6rfr\u00e5gan och r\u00f6relsen av arbete genom dessa steg kan till och med automatiseras baserat p\u00e5 dina kriterier. Genom att anv\u00e4nda<a href=\"https:\/\/onedesk.com\/sv\/videos\/onedesk-komma-igang-arbetsflodesautomatiseringar\/\"> arbetsfl\u00f6desautomatiseringar<\/a> Kan IT-supportf\u00f6rfr\u00e5gningar automatiskt triages och tilldelas till r\u00e4tt person utan manuellt ingripande.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-34238bf\" data-id=\"34238bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1002c2a elementor-widget elementor-widget-image\" data-id=\"1002c2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"713\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm.webp\" class=\"attachment-large size-large wp-image-232075\" alt=\"kundwebbformul\u00e4r\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm.webp 624w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm-263x300.webp 263w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2da46fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2da46fc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-309cb39\" data-id=\"309cb39\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a602f5a elementor-widget elementor-widget-image\" data-id=\"a602f5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"837\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/timesheet_management-1024x837.webp\" class=\"attachment-large size-large wp-image-232498\" alt=\"lagets tidrapporter\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/timesheet_management-1024x837.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/timesheet_management-300x245.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/timesheet_management-768x628.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/timesheet_management.webp 1068w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65fef49\" data-id=\"65fef49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8cc9bb5 elementor-widget elementor-widget-heading\" data-id=\"8cc9bb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hantering av kundf\u00f6rfr\u00e5gningar <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dd1d10 elementor-widget elementor-widget-text-editor\" data-id=\"3dd1d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kundf\u00f6rfr\u00e5gningar skiljer sig p\u00e5 m\u00e5nga s\u00e4tt fr\u00e5n andra f\u00f6rfr\u00e5gningar. Huvudskillnaden \u00e4r att dessa \u00e4r externa intressenter som g\u00f6r f\u00f6rfr\u00e5gningarna, vilket betonar vikten av kommunikation, uppskattning och sp\u00e5rning.<\/p><p>OneDesk<a href=\"https:\/\/onedesk.com\/sv\/videos\/onedesk-komma-igang-tidrapporter-timers\/\"> timer och tidrapporter<\/a> erbjuder ett perfekt s\u00e4tt att registrera hur mycket tid som spenderades p\u00e5 varje beg\u00e4ran.<\/p><p>Genom att st\u00e4lla in olika typer av biljettyper f\u00f6r att representera olika typer av kundf\u00f6rfr\u00e5gningar kan arbetsfl\u00f6desautomationer skapas f\u00f6r att automatiskt hantera eller till och med fylla i detaljer om dessa biljetter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-276d001 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"276d001\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e47059c\" data-id=\"e47059c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44c4215 elementor-widget elementor-widget-heading\" data-id=\"44c4215\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vanliga fr\u00e5gor om hantering av servicef\u00f6rfr\u00e5gningar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45bce86 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"45bce86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-731' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-6710f42\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-6710f42 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a2a61135a9f6\">Vad \u00e4r en servicef\u00f6rfr\u00e5gan? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Servicef\u00f6rfr\u00e5gningar \u00e4r formella arbetsf\u00f6rfr\u00e5gningar som l\u00e4mnas av externa kunder eller interna anst\u00e4llda till tj\u00e4nsteleverant\u00f6ren. Tj\u00e4nstef\u00f6rfr\u00e5gningar varierar mycket beroende p\u00e5 bransch och tj\u00e4nster som erbjuds av leverant\u00f6ren. Till exempel, i IT-tj\u00e4nster, kan en beg\u00e4ran inneb\u00e4ra att man skapar ett nytt konto eller programvara. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-93622b6\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-93622b6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a2a61135ab0f\">Vilka \u00e4r f\u00f6rdelarna med en programvara f\u00f6r hantering av servicef\u00f6rfr\u00e5gningar? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En programvara f\u00f6r f\u00f6rfr\u00e5gningshantering kan hj\u00e4lpa till att effektivisera processer p\u00e5 ett antal s\u00e4tt:<\/p><ul><li>Centralisera tj\u00e4nstef\u00f6rfr\u00e5gningar fr\u00e5n flera kanaler till en app.<\/li><li>Organisera, filtrera och gruppera din arbetsvy.<\/li><li>Spara tid med standardsvar, makron och automatiseringar av arbetsfl\u00f6den.<\/li><li>Realtidsanalys och inbyggd rapportering.<\/li><li>Aktivera sj\u00e4lvbetj\u00e4ningsverktyg f\u00f6r kunder.<\/li><li>Eliminera silos med inbyggt samarbete och kommunikation.<\/li><li>\u00d6ppenhet om lagarbetsbelastning, status f\u00f6r f\u00f6rfr\u00e5gningar \u2013 och mer<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-12f58fc\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-12f58fc uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a2a61135abd2\">Hur hanterar jag f\u00f6rfr\u00e5gningar? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Det finns viss variation p\u00e5 att hantera f\u00f6rfr\u00e5gningar eftersom det kan bero p\u00e5 branschen, volymen av f\u00f6rfr\u00e5gningar och det allm\u00e4nna arbetsfl\u00f6det. OneDesk kan konfigureras p\u00e5 m\u00e5nga s\u00e4tt f\u00f6r att m\u00f6ta behoven hos olika branscher eller arbetsfl\u00f6den. Men f\u00f6r m\u00e5nga f\u00f6retag \u00e4r det grundl\u00e4ggande fl\u00f6det av f\u00f6rfr\u00e5gningshantering som f\u00f6ljer:<\/p><ol><li>Kunden skickar en beg\u00e4ran via e-post, webbformul\u00e4r eller livechatt.<\/li><li>Team tar emot f\u00f6rfr\u00e5gan i OneDesk. Den kan automatiskt kategoriseras, prioriteras och dirigeras till en agent. <\/li><li>Agenten kan kommunicera eller samarbeta med kunden eller andra agenter.<\/li><li>Agenten uppfyller beg\u00e4ran och st\u00e4nger biljetten. En unders\u00f6kning skickas automatiskt till kunden f\u00f6r att s\u00e4kerst\u00e4lla att de \u00e4r n\u00f6jda med l\u00f6sningen. <\/li><\/ol><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f63949e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f63949e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d3efea\" data-id=\"4d3efea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-389e524 elementor-widget elementor-widget-heading\" data-id=\"389e524\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c4r du redo att p\u00e5skynda hanteringen av din servicef\u00f6rfr\u00e5gan?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-986edd9 elementor-widget elementor-widget-text-editor\" data-id=\"986edd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se sj\u00e4lv hur OneDesk kan hj\u00e4lpa till att hantera servicef\u00f6rfr\u00e5gningar. Registrera dig f\u00f6r en gratis 14-dagars provperiod. Inget kreditkort kr\u00e4vs. Eller <a href=\"https:\/\/onedesk.com\/sv\/demo\/bok-demo\/\">boka en demo<\/a> med en medlem av v\u00e5rt team f\u00f6r att se OneDesk i aktion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd1a677 elementor-align-center elementor-widget elementor-widget-global elementor-global-161540 elementor-global-131872 elementor-widget-button\" data-id=\"fd1a677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/sv\/registrera-dig-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af1284d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af1284d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0bc7a61\" data-id=\"0bc7a61\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da00d69 elementor-widget elementor-widget-heading\" data-id=\"da00d69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">L\u00e4s mer om servicef\u00f6rfr\u00e5gningar p\u00e5 OneDesk-bloggen:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1830ca uael-post__separator-left elementor-widget elementor-widget-uael-posts\" data-id=\"e1830ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__grid-empty\">\n\t\t\t<p>Tyv\u00e4rr, vi kunde inte hitta n\u00e5gra inl\u00e4gg. F\u00f6rs\u00f6k med en annan s\u00f6kning.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hantering av servicef\u00f6rfr\u00e5gningar F\u00f6r inkommande f\u00f6rfr\u00e5gningar g\u00f6r programvaran f\u00f6r hantering av servicef\u00f6rfr\u00e5gningar det enkelt att organisera servicearbetet och sp\u00e5ra eventuella status\u00e4ndringar. OneDesk \u00e4r gjord f\u00f6r att hantera alla aspekter av f\u00f6rfr\u00e5gningshantering, fr\u00e5n sp\u00e5rningsstatus, till visning av uppdragstagare, till att ha register \u00f6ver eventuella konversationer om f\u00f6rfr\u00e5gan. Eftersom OneDesk \u00e4r flexibel kan alla typer av tj\u00e4nstef\u00f6rfr\u00e5gningar [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":114678,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-112666","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Programvara f\u00f6r hantering av servicef\u00f6rfr\u00e5gningar | OneDesk<\/title>\n<meta name=\"description\" content=\"L\u00f6s f\u00f6rfr\u00e5gningar med OneDesks programvara f\u00f6r hantering av tj\u00e4nstef\u00f6rfr\u00e5gningar. 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