{"id":113182,"date":"2021-06-23T15:38:31","date_gmt":"2021-06-23T15:38:31","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-portal\/"},"modified":"2021-12-16T17:51:23","modified_gmt":"2021-12-16T17:51:23","slug":"helpdesk-portal","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/kund-appar\/helpdesk-portal\/","title":{"rendered":"Programvara f\u00f6r Helpdesk Portal"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Programvara f\u00f6r Helpdesk Portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En helpdesk-portal fungerar som en sj\u00e4lvbetj\u00e4ningsplattform f\u00f6r kunder och interna anst\u00e4llda inom en organisation. I sin k\u00e4rna \u00e4r en portal ett informationscenter f\u00f6r slutanv\u00e4ndare, vilket ger dem sj\u00e4lvhj\u00e4lpsresurser f\u00f6r vanliga tekniska problem. De sj\u00e4lvstyrda resurserna g\u00f6r det m\u00f6jligt f\u00f6r anv\u00e4ndare att sj\u00e4lva l\u00f6sa fel, vilket eliminerar l\u00e5nga samtalsv\u00e4ntetider. Som ett resultat kan agenter fokusera p\u00e5 mer br\u00e5dskande uppgifter och endast tilldelas biljetter n\u00e4r det anses n\u00f6dv\u00e4ndigt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hj\u00e4lpdeskportalens f\u00f6rdelar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u00d6kad produktivitet<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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H\u00f6gre kundn\u00f6jdhet<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Snabbare biljettuppl\u00f6sning<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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St\u00f6rre transparens<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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F\u00f6rb\u00e4ttrad kommunikation<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Minskad arbetsbelastning<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Programvara\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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OneDesk Helpdesk Portal programvara<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk Helpdesk Portal Software \u00e4r mycket konfigurerbar. Du kan m\u00e4rka<\/a> din portal med din f\u00f6retagslogotyp och f\u00e4rger och g\u00f6ra den till din egen. L\u00e4gg till ditt modersm\u00e5l i dina kundapplikationer f\u00f6r att b\u00e4ttre betj\u00e4na dina kunder \u00f6ver hela v\u00e4rlden. Anpassa din messenger-applikation, v\u00e4lj en bakgrundsbild eller din f\u00f6retagslogotyp, skapa avatarer f\u00f6r ditt onlinesupportteam. Humanisera din kommunikation genom att bifoga bilder p\u00e5 dina supportagenter f\u00f6r att l\u00e4gga till ett ansikte bakom sk\u00e4rmen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Helpdesk-portalverktyg<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Kunskapsbas:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk Knowledgebase-applikationen<\/a> \u00e4r en sj\u00e4lvhj\u00e4lpsapplikation f\u00f6r att uppt\u00e4cka svar p\u00e5 vanliga fr\u00e5gor. Kunskapsbasen \u00e4r ett nav f\u00f6r v\u00e4gledningsbaserade artiklar eller utbildningsmoduler som ger anv\u00e4ndare m\u00f6jlighet att l\u00f6sa tekniska problem utan att s\u00f6ka hj\u00e4lp fr\u00e5n supportagenter. Du kan ladda upp videor eller till och med skapa kunskapsbasbiljetttyper f\u00f6r att svara p\u00e5 liknande fr\u00e5gor. Dessa biljetttyper kan organiseras efter s\u00f6kkategorier. Dessa kategorier kan ocks\u00e5 anv\u00e4ndas som status f\u00f6r kunskapsbasartiklarna.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Kunskapsbas\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Help\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Livechattapplikation:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Livechat l\u00e5ter dig ansluta till dina kunder i realtid. Genom livechatt kan supportagenter snabbt avsl\u00f6ja kundens huvudpunkter och vidta \u00e5tg\u00e4rder f\u00f6r att l\u00f6sa dem omedelbart. Du och ditt team kan skapa BOT-svar f\u00f6r att h\u00e5lla dina kunder uppdaterade, vilket eliminerar behovet av supportagenter att manuellt knappa in svar. Du kan till exempel anv\u00e4nda BOT-svar<\/a> f\u00f6r att meddela anv\u00e4ndare n\u00e4r biljetter skapas eller i h\u00e4ndelse av en statusuppdatering f\u00f6r att indikera framstegen i beg\u00e4ran. I OneDesk skapas BOT-svar genom Workflow Automation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Webbformul\u00e4r:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Du kan skapa webbformul\u00e4r f\u00f6r varje \u00e4rende eller uppgiftstyp. Webbformul\u00e4r<\/a> inkluderar allm\u00e4nna egenskaper som namn, detaljer och bilagor. Dessa f\u00e4lt kan v\u00e4ljas som krav f\u00f6r att skicka in kundsupportf\u00f6rfr\u00e5gningar. Du kan l\u00e4gga till anpassade f\u00e4lt i dina webbformul\u00e4r f\u00f6r att inkludera ytterligare biljettinformation till dina kunder eller i sin tur f\u00e5 mer information fr\u00e5n \u00e4rendets f\u00f6rfattare. Namnge ditt anpassade f\u00e4lt baserat p\u00e5 informationen du s\u00f6ker fr\u00e5n biljettf\u00f6rfr\u00e5garen. Du kan v\u00e4lja fr\u00e5n de fem standardtyperna av anpassade f\u00e4ltalternativ: text, nummer, datum, kostnad eller val f\u00f6r att skapa ditt anpassade f\u00e4lt f\u00f6r ytterligare information.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Webbformul\u00e4r\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"objekt\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Helpdesk portalsystem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Portalen ger information till kunder om deras supportbiljetter. Baserat p\u00e5 vad du delar och av s\u00e4kerhetssk\u00e4l kan du best\u00e4mma om kunderna beh\u00f6ver logga in f\u00f6r att se f\u00f6rem\u00e5len. De som tittar p\u00e5 portalen<\/a> har bara tillg\u00e5ng till de funktioner som du och ditt team delar. Till exempel kan visningsalternativet begr\u00e4nsas till sj\u00e4lvbeg\u00e4rda f\u00f6rem\u00e5l eller enligt kundorganisationer. Det finns fler visningsalternativ tillg\u00e4ngliga i OneDesks portal. Teammedlemmar kan v\u00e4lja de b\u00e4sta kriterierna beroende p\u00e5 tittarpubliken.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Eftersom portalen f\u00f6rser tittaren med statuskontroller och servar en biljettf\u00f6rloppssp\u00e5rare kan du och ditt team v\u00e4lja de funktioner och egenskaper du vill visa. Funktionerna inkluderar filterpaneler som l\u00e5ter tittaren best\u00e4mma om de ska se sj\u00e4lvbeg\u00e4rda objekt eller alla objekt som de f\u00f6ljer. Objekt kan sp\u00e5ras enligt status, projekt eller objekttyp. OneDesk-portalfunktioner till\u00e5ter ocks\u00e5 anv\u00e4ndare att se biljetttyp enligt dess sorteringstyp: trending, senaste och popul\u00e4r. Du kan v\u00e4lja egenskaper som biljettf\u00f6rfr\u00e5garen kan se. Egenskaper som procentandel f\u00e4rdig, prioritet med mera \u00e4r tillg\u00e4ngliga f\u00f6r dig att v\u00e4lja baserat p\u00e5 dina kundtyper.<\/p>\n

Du kan enkelt skapa din webbportal genom att klistra in javascriptet p\u00e5 dina webbsidor. Genom att g\u00e5 till dina administrativa inst\u00e4llningar i OneDesk, klicka p\u00e5 kundapplikationer och scrolla ner f\u00f6r att hitta L\u00e4gg kundappen p\u00e5 din webbplats. Klicka p\u00e5 Generate Snippet och klistra in javascriptet p\u00e5 din webbsida.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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IT Service Portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Skapa en IT-tj\u00e4nstportal f\u00f6r interna anst\u00e4llda att skicka in support\u00e4renden eller se status f\u00f6r deras efterfr\u00e5gade objekt. Interna anst\u00e4llda kan h\u00e4nvisas till Knowledgebase-<\/a> applikationen f\u00f6r att f\u00f6lja artiklarna eller modulerna steg f\u00f6r steg till vanliga fr\u00e5gor. Detta eliminerar samtalstider eller l\u00e5nga e-posttr\u00e5dar f\u00f6r att kommunicera problemet. Det ger ocks\u00e5 anv\u00e4ndare att sj\u00e4lv l\u00f6sa enkla tekniska problem och g\u00f6r det m\u00f6jligt f\u00f6r agenter att fokusera p\u00e5 mer kritiska uppgifter. IT-tj\u00e4nstportalen kan visa uppdateringarna p\u00e5 den anst\u00e4llde som beg\u00e4rde support\u00e4rendet. Tittarna kan till exempel kontrollera de \u00e4ndrade livscykelstatusarna f\u00f6r deras support\u00e4rende och f\u00e5 en uppfattning om hur IT-teamet vidtar \u00e5tg\u00e4rder f\u00f6r att l\u00f6sa deras \u00e4rende.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Kundportal\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Helpdesk kundportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Genom att skapa en kundportal f\u00f6r helpdesk informerar du dina kunder om de \u00e5tg\u00e4rder du vidtar f\u00f6r att l\u00f6sa deras problem. En kundportal ger st\u00f6rre transparens i ditt arbetsfl\u00f6de och l\u00e5ter dina kunder f\u00f6rbli mer informerade om hur f\u00f6rfr\u00e5gan fortskrider. Egenskaper som serviceniv\u00e5avtal,<\/a> varaktighet, kostnader, procentsats f\u00e4rdig kan visas f\u00f6r kunder. Kundportalen kan erbjuda andra typer av visningsalternativ \u00e4n sj\u00e4lvbeg\u00e4rda och efterfr\u00e5gade p\u00e5 uppdrag av din kunds organisation. Beg\u00e4rare kan \u00f6vervaka f\u00f6ljt objekt eller se alla publicerade resurser.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Programvara f\u00f6r Helpdesk Portal En helpdesk-portal fungerar som en sj\u00e4lvbetj\u00e4ningsplattform f\u00f6r kunder och interna anst\u00e4llda inom en organisation. I sin k\u00e4rna \u00e4r en portal ett informationscenter f\u00f6r slutanv\u00e4ndare, vilket ger dem sj\u00e4lvhj\u00e4lpsresurser f\u00f6r vanliga tekniska problem. De sj\u00e4lvstyrda resurserna g\u00f6r det m\u00f6jligt f\u00f6r anv\u00e4ndare att sj\u00e4lva l\u00f6sa fel, vilket eliminerar l\u00e5nga samtalsv\u00e4ntetider. Som ett resultat […]<\/p>\n","protected":false},"author":24,"featured_media":113052,"parent":115217,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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