{"id":113616,"date":"2021-06-23T19:46:08","date_gmt":"2021-06-23T19:46:08","guid":{"rendered":"https:\/\/onedesk.com\/kundportal-programvara\/"},"modified":"2022-08-10T15:38:26","modified_gmt":"2022-08-10T15:38:26","slug":"kundsjalvbetjaningsprogramvara","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/kund-appar\/kundsjalvbetjaningsprogramvara\/","title":{"rendered":"Programvara f\u00f6r sj\u00e4lvbetj\u00e4ning f\u00f6r kunder"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"113616\" class=\"elementor elementor-113616 elementor-48717\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1acc086e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1acc086e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-749e35d2\" data-id=\"749e35d2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e0f363c elementor-widget elementor-widget-heading\" data-id=\"4e0f363c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Programvara f\u00f6r sj\u00e4lvbetj\u00e4ning f\u00f6r kunder<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c44a870 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c44a870\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29b703e\" data-id=\"29b703e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbc9b95 elementor-widget elementor-widget-heading\" data-id=\"bbc9b95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Varf\u00f6r anv\u00e4nda programvara f\u00f6r sj\u00e4lvbetj\u00e4ning f\u00f6r kunder?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6e8d54 elementor-widget elementor-widget-text-editor\" data-id=\"f6e8d54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Programvara f\u00f6r sj\u00e4lvbetj\u00e4ning \u00e4r inte en ers\u00e4ttning f\u00f6r ett kundsupportteam. Snarare tillhandah\u00e5ller sj\u00e4lvbetj\u00e4ningsprogram verktyg f\u00f6r kunderna att f\u00e5 hj\u00e4lp p\u00e5 sina egna villkor. Att tillhandah\u00e5lla dessa verktyg kan f\u00f6rb\u00e4ttra b\u00e5de kund- och agenternas tillfredsst\u00e4llelse. Till exempel tillhandah\u00e5ller en l\u00f6sning, som OneDesk, ett kunskapsbasverktyg f\u00f6r vanliga fr\u00e5gor. Agenter kan l\u00e4gga mindre tid p\u00e5 vanliga fr\u00e5gor, medan kunder enkelt kan s\u00f6ka efter svar. H\u00e4r \u00e4r n\u00e5gra fler h\u00f6jdpunkter av f\u00f6rdelarna med programvara f\u00f6r sj\u00e4lvbetj\u00e4ning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-160ab36 elementor-widget elementor-widget-heading\" data-id=\"160ab36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">F\u00f6rdelar med kundsj\u00e4lvservice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1796379 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1796379\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-262ef13\" data-id=\"262ef13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e79c6b9 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e79c6b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-ticket-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u00d6ka f\u00f6rs\u00e4ljning\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAtt engagera potentiella kunder och ge snabba svar leder till h\u00f6gre konvertering.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c12aa0d\" data-id=\"c12aa0d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9df2cf1 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"9df2cf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-thumbs-up\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tStyrka kunder\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tL\u00e5t kunderna enkelt hitta svar, h\u00e5lla dig uppdaterad eller kontakta ditt supportteam med l\u00e4ttanv\u00e4nda kundverktyg.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c01ed10\" data-id=\"c01ed10\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74d02cd elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"74d02cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tasks\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMinska agentens arbetsbelastning\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMed verktyg f\u00f6r sj\u00e4lvbetj\u00e4ning f\u00f6r kunder l\u00e4gger agenter mindre tid p\u00e5 uppf\u00f6ljning eller vanliga fr\u00e5gor.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-76895d5\" data-id=\"76895d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57dd768 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"57dd768\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-hand-holding-heart\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tF\u00f6rb\u00e4ttra tillfredsst\u00e4llelsen\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tKunderna \u00e4r glada n\u00e4r de snabbt och enkelt kan f\u00e5 svar eller uppdateringar p\u00e5 sina f\u00f6rfr\u00e5gningar. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59e428a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59e428a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-00f0d37\" data-id=\"00f0d37\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bed0acb elementor-widget elementor-widget-heading\" data-id=\"bed0acb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk f\u00f6r sj\u00e4lvbetj\u00e4ningsprogram f\u00f6r kunder<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8057a10 elementor-widget elementor-widget-text-editor\" data-id=\"8057a10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk \u00e4r en komplett kundsupportplattform som inkluderar m\u00e5nga sj\u00e4lvbetj\u00e4ningsverktyg f\u00f6r kunder inklusive en webbwidget, kundportal och kunskapsbas. Dessutom erbjuder OneDesk en komplett upps\u00e4ttning av helpdesk-funktioner. L\u00e4s nedan om sj\u00e4lvbetj\u00e4ningsverktygen i OneDesk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d685a2b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d685a2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/helpdesk-funktioner\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Se en fullst\u00e4ndig lista \u00f6ver helpdeskfunktioner<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1192dce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1192dce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-276ad41\" data-id=\"276ad41\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb0ace1 elementor-widget elementor-widget-image\" data-id=\"fb0ace1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"635\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger.webp\" class=\"attachment-medium_large size-medium_large wp-image-233849\" alt=\"helpdesk kundwidget\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger.webp 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger-236x300.webp 236w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8a2c984\" data-id=\"8a2c984\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0f40e9 elementor-widget elementor-widget-heading\" data-id=\"c0f40e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sj\u00e4lvbetj\u00e4ningswidget f\u00f6r kunder<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bfa7a8 elementor-widget elementor-widget-text-editor\" data-id=\"0bfa7a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk kundtj\u00e4nstprogramvara inneh\u00e5ller n\u00e5gra kraftfulla kundinriktade appar som livechatt, webbformul\u00e4r, en portal och kunskapsbas. Du kan anv\u00e4nda kundtj\u00e4nstapparna i OneDesk f\u00f6r att skapa en mer positiv upplevelse f\u00f6r dina kunder. <\/p><p>F\u00f6r det f\u00f6rsta fungerar OneDesk- <a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/webb-widget\/\">webbplatswidgeten<\/a> som ett centralt nav f\u00f6r kundens sj\u00e4lvbetj\u00e4ning. Anv\u00e4nd n\u00e5gon av eller alla OneDesks kundinriktade applikationer i din widget. B\u00e4dda in widgeten p\u00e5 din webbplats eller ange en l\u00e4nk till applikationen. OneDesk-widgetapplikationen ger en central plats f\u00f6r kunder att s\u00f6ka efter artiklar i kunskapsbasen, h\u00e5lla sig uppdaterade om biljetter, skicka in nya biljetter eller kontakta support via livechatt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bab8c83 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bab8c83\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75ebd19\" data-id=\"75ebd19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dca7fa1 elementor-widget elementor-widget-heading\" data-id=\"dca7fa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesks kundportall\u00f6sning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e00c49 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e00c49\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-afb3fa8\" data-id=\"afb3fa8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32fa304 elementor-widget elementor-widget-image\" data-id=\"32fa304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"726\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Client-Portal-1024x726.webp\" class=\"attachment-large size-large wp-image-238723\" alt=\"sj\u00e4lvbetj\u00e4ningsportalprogramvara\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Client-Portal-1024x726.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Client-Portal-300x213.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Client-Portal-768x545.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Client-Portal.webp 1046w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7034c92\" data-id=\"7034c92\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-91664c9 elementor-widget elementor-widget-heading\" data-id=\"91664c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sj\u00e4lvbetj\u00e4ningsportal f\u00f6r kunder<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fb9277 elementor-widget elementor-widget-text-editor\" data-id=\"5fb9277\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/kundportal\/\">Kundportalen<\/a> g\u00f6r det m\u00f6jligt f\u00f6r kunderna att h\u00e5lla sig uppdaterade p\u00e5 sina egna villkor. Kunder kan logga in p\u00e5 portalen f\u00f6r att se de fr\u00e5gor eller f\u00f6rfr\u00e5gningar de har skickat in. Fr\u00e5n portalen kan de se framsteg, status, konversationer, bifoga filer och mer. Kunder kan endast ha tillg\u00e5ng till den information som du och ditt team delar via portalen. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-146c50d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"146c50d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-87832bf\" data-id=\"87832bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7abc272 elementor-widget elementor-widget-heading\" data-id=\"7abc272\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Konfigurerbar programvara f\u00f6r sj\u00e4lvbetj\u00e4ningsportal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cd2dfa elementor-widget elementor-widget-text-editor\" data-id=\"2cd2dfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesks sj\u00e4lvbetj\u00e4ningsportal f\u00f6r kunder \u00e4r <a href=\"https:\/\/onedesk.com\/sv\/videos\/onedesk-komma-igang-kundportal\/\">mycket konfigurerbar<\/a> . Du kan br\u00e4nnm\u00e4rka portalen med din f\u00f6retagslogotyp och f\u00e4rger f\u00f6r att etablera din varum\u00e4rkesidentitet. Du kan ocks\u00e5 l\u00e4gga till ditt modersm\u00e5l i dina kundapplikationer f\u00f6r att bli mer tillg\u00e4ngliga f\u00f6r dina kunder. Du kan ocks\u00e5 konfigurera beh\u00f6righeter och synlighet f\u00f6r biljetter eller fastigheter. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9c5ba70\" data-id=\"9c5ba70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5eeba7 elementor-widget elementor-widget-image\" data-id=\"d5eeba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"775\" height=\"410\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome.webp\" class=\"attachment-large size-large wp-image-161860\" alt=\"App f\u00f6r kundtj\u00e4nstportal\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome.webp 775w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome-300x159.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome-768x406.webp 768w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5fef42b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fef42b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a2aed53\" data-id=\"a2aed53\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f768fee elementor-widget elementor-widget-image\" data-id=\"f768fee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"841\" height=\"712\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Design-Company-Portal.webp\" class=\"attachment-large size-large wp-image-236640\" alt=\"sj\u00e4lvbetj\u00e4ningsportal\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Design-Company-Portal.webp 841w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Design-Company-Portal-300x254.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Design-Company-Portal-768x650.webp 768w\" sizes=\"(max-width: 841px) 100vw, 841px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9dccfc3\" data-id=\"9dccfc3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5578eca elementor-widget elementor-widget-heading\" data-id=\"5578eca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Viktiga funktioner f\u00f6r sj\u00e4lvbetj\u00e4ningsportalen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1385f7b elementor-widget elementor-widget-text-editor\" data-id=\"1385f7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En kundportal med sj\u00e4lvbetj\u00e4ning informerar dina kunder om de steg du vidtar f\u00f6r att l\u00f6sa deras \u00f6nskem\u00e5l. En kundportal ger st\u00f6rre transparens i ditt arbetsfl\u00f6de och g\u00f6r att dina kunder kan h\u00e5lla sig uppdaterade varje steg p\u00e5 v\u00e4gen. Egenskaper som varaktighet och procentandel f\u00e4rdig kan visas f\u00f6r kunder f\u00f6r att bevisa hur dina interna supportagenter har g\u00e5tt fram\u00e5t med att l\u00f6sa problemet. Om du vill ta ett mer samarbetss\u00e4tt n\u00e4r du tillhandah\u00e5ller din tj\u00e4nst kan du ocks\u00e5 g\u00f6ra det m\u00f6jligt f\u00f6r kunder att skapa konversationer eller dela filer. Genom att prata med kunder kan du extrahera de exakta kraven p\u00e5 deras \u00f6nskem\u00e5l och f\u00e5 feedback tills din tj\u00e4nst \u00e4r klar. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1fb50e74 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1fb50e74\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5f30de4a\" data-id=\"5f30de4a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b86a04a elementor-widget elementor-widget-heading\" data-id=\"5b86a04a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Live chat applikation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5500a864 elementor-widget elementor-widget-text-editor\" data-id=\"5500a864\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p><a href=\"https:\/\/onedesk.com\/sv\/videos\/onedesk-komma-igang-live-chatt-support\/\">Livechattapplikation<\/a> m\u00f6jligg\u00f6r interaktion mellan kunden och supportagenten. I motsats till e-post \u00e4r livechattar omedelbara. Detta inneb\u00e4r att alla kunders sm\u00e4rtpunkter omedelbart kan \u00e5tg\u00e4rdas av agenten. <\/p><p>Chatthistoriken underh\u00e5lls i OneDesks sj\u00e4lvbetj\u00e4ningsverktyg. Du kan ocks\u00e5 skapa en biljett fr\u00e5n en livechattkonversation.<\/p><p>Med <a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/sparade-svar\/\">sparade svar<\/a> , \u00e4ven kallade standardsvar, kan dina agenter spara tid p\u00e5 vanliga fr\u00e5gor. Med bara ett klick p\u00e5 en knapp kan ett svar infogas i chatten. Sparade svar kan inneh\u00e5lla <a href=\"https:\/\/onedesk.com\/helpdesk-project-management-glossary\/\">dynamiska egenskaper<\/a> som fyller i information automatiskt, till exempel \u00e4rende-ID eller en kunds e-post.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e9b3d89\" data-id=\"e9b3d89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f7c60c elementor-widget elementor-widget-image\" data-id=\"8f7c60c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp\" class=\"attachment-large size-large wp-image-169220\" alt=\"anpassad programvara f\u00f6r livechatt f\u00f6r kunder\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat-225x300.webp 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f146ae0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f146ae0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5f07ace8\" data-id=\"5f07ace8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3880c7c elementor-widget elementor-widget-image\" data-id=\"3880c7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"713\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm.webp\" class=\"attachment-large size-large wp-image-232075\" alt=\"kundwebbformul\u00e4r\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm.webp 624w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm-263x300.webp 263w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d780c9\" data-id=\"1d780c9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a33a419 elementor-widget elementor-widget-heading\" data-id=\"1a33a419\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Konfigurerbara webbformul\u00e4r<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75cc659c elementor-widget elementor-widget-text-editor\" data-id=\"75cc659c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Webbformul\u00e4r i OneDesk till\u00e5ter kunder att skicka in fr\u00e5gor eller f\u00f6rfr\u00e5gningar. De tillhandah\u00e5ller en sj\u00e4lvbetj\u00e4ningskanal f\u00f6r dina kunder. En general<a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/webbformular\/\"> webbformul\u00e4r<\/a> i OneDesk inneh\u00e5ller \u00e4mnet, beskrivningen och bilagorna. Du kan l\u00e4gga till andra f\u00e4lt inklusive dina egna anpassade f\u00e4lt. Den st\u00f6rsta f\u00f6rdelen med webbformul\u00e4r \u00e4r att de s\u00e4kerst\u00e4ller att kunderna skickar all n\u00f6dv\u00e4ndig information n\u00e4r de kontaktar dem.<\/p><p>Oavsett hur biljetter skickas in kan dina agenter arbeta med och svara i OneDesks helpdesk-applikation. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a42574 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a42574\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2571d00\" data-id=\"2571d00\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-298d534 elementor-widget elementor-widget-heading\" data-id=\"298d534\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kunskapsbas f\u00f6r sj\u00e4lvbetj\u00e4ning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b74b00 elementor-widget elementor-widget-text-editor\" data-id=\"0b74b00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En kunskapsbasapplikation \u00e4r en nyckelfunktion i en mjukvarul\u00f6sning f\u00f6r sj\u00e4lvbetj\u00e4ning. OneDesk <a href=\"https:\/\/onedesk.com\/sv\/kund-appar\/kunskapsbas-mjukvara\/\">Knowledgebase<\/a> fungerar som ett centralt nav f\u00f6r information och sj\u00e4lvbetj\u00e4ningsartiklar. Kunder som s\u00f6ker svar p\u00e5 vanliga problem kan guidas till kunskapsbasapplikationen. Genom att s\u00f6ka efter artiklar och videor med nyckelord kan kunderna f\u00e5 befogenhet att l\u00f6sa f\u00f6rfr\u00e5gningar. F\u00f6r att ge b\u00e4sta m\u00f6jliga v\u00e4gledning f\u00f6r dina l\u00e4sare, utveckla riktningsbaserat inneh\u00e5ll som erbjuder enkla steg-f\u00f6r-steg-instruktioner till l\u00e4sarna. Att l\u00e4gga till videor i dina utbildningar \u00e4r ett extra steg du kan ta f\u00f6r att g\u00f6ra din kunskapsbas mer m\u00e5ngsidig och informativ. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aa155ac\" data-id=\"aa155ac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f42885 elementor-widget elementor-widget-image\" data-id=\"3f42885\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"719\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp\" class=\"attachment-large size-large wp-image-238736\" alt=\"kunskapsbas f\u00f6r kundsj\u00e4lvbetj\u00e4ning\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp 936w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-300x230.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp 768w\" sizes=\"(max-width: 936px) 100vw, 936px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f51f60 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f51f60\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0ca0a98\" data-id=\"0ca0a98\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eef8ef8 elementor-widget elementor-widget-image\" data-id=\"eef8ef8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"766\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase.webp\" class=\"attachment-large size-large wp-image-238299\" alt=\"kunskapsbas f\u00f6r mobil sj\u00e4lvbetj\u00e4ning\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase.webp 451w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase-177x300.webp 177w\" sizes=\"(max-width: 451px) 100vw, 451px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6fb839a\" data-id=\"6fb839a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d8653f elementor-widget elementor-widget-heading\" data-id=\"9d8653f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Online kundtj\u00e4nst programvara<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3608e6 elementor-widget elementor-widget-text-editor\" data-id=\"a3608e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk \u00e4r ett kraftfullt molnbaserat program som kan drivas via flera enheter med internet\u00e5tkomst. Kunder beh\u00f6ver helt enkelt logga in p\u00e5 sin <a href=\"https:\/\/onedesk.com\/sv\/videos\/onedesk-get-started-customer-apps\/\">online kundportal<\/a> programvara f\u00f6r att se sina inskickade biljetter. Samtidigt kan supportagenter konfigurera de kundv\u00e4nda applikationerna, svara kunder, logga tid och mer fr\u00e5n OneDesks online-helpdesk-app.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3da667e elementor-widget elementor-widget-heading\" data-id=\"3da667e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mobilanpassad kundtj\u00e4nst<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-464a4d6 elementor-widget elementor-widget-text-editor\" data-id=\"464a4d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kunder kan komma \u00e5t sj\u00e4lvbetj\u00e4ningsapparna fr\u00e5n sin <a href=\"https:\/\/onedesk.com\/features-index\/mobile-helpdesk-and-project-management-onedesk\/\">mobila webbl\u00e4sare<\/a> . Medan de \u00e4r p\u00e5 spr\u00e5ng kan dina kunder skicka in nya biljetter, kommunicera i livechatten, anv\u00e4nda portalen eller l\u00e4sa artiklar om den mobila kunskapsbasen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-157051c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"157051c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0b13eec\" data-id=\"0b13eec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-87c425f elementor-widget elementor-widget-heading\" data-id=\"87c425f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vanliga fr\u00e5gor om sj\u00e4lvbetj\u00e4ningsprogramvara<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f27ddf2 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"f27ddf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-254' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-2b24cf1\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-2b24cf1 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a40da762b4a8\">Vad \u00e4r programvara f\u00f6r sj\u00e4lvbetj\u00e4ning f\u00f6r kunder?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En sj\u00e4lvbetj\u00e4ningsprogramvara tillhandah\u00e5ller metoder f\u00f6r att st\u00f6dja dina kunder utan omfattande tid eller anstr\u00e4ngning fr\u00e5n dina agenter. Vanliga funktioner i programvara f\u00f6r sj\u00e4lvbetj\u00e4ning f\u00f6r kunder inkluderar en kunskapsbas och portal. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-842182b\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-842182b uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a40da762b5ed\">Vilka funktioner har sj\u00e4lvbetj\u00e4ningsprogramvara?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En sj\u00e4lvbetj\u00e4ningsprogramvara tillhandah\u00e5ller supportv\u00e4gar f\u00f6r dina kunder. Typiska funktioner inkluderar:<\/p><ul><li>Centraliserad biljettf\u00f6rs\u00e4ljning<\/li><li>Kunskapsbas<\/li><li>Kundportal<\/li><li><a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/arbetsflodesautomatiseringar\/\">Arbetsfl\u00f6desautomatiseringar<\/a><\/li><li>Livechatt<\/li><li>Sparade svar<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-c84c14c\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-c84c14c uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a40da762b6b6\">Hur skapar jag en sj\u00e4lvbetj\u00e4ningsportal f\u00f6r kunder?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Med OneDesks sj\u00e4lvbetj\u00e4ningsprogram \u00e4r det enkelt att implementera en kundportal. Ge kunderna helt enkelt webbadressen till portalen eller b\u00e4dda in den p\u00e5 din webbplats. Kunder kan sedan logga in f\u00f6r att se sina biljetter. Portalen \u00e4r l\u00e4nkad direkt till ditt konto s\u00e5 att du kan konfigurera beh\u00f6righeter och andra inst\u00e4llningar i din OneDesk-administration.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d4fbd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d4fbd1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-395319d\" data-id=\"395319d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71f8681 elementor-widget elementor-widget-heading\" data-id=\"71f8681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">B\u00f6rja st\u00f6tta dina kunder<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed2a769 elementor-widget elementor-widget-text-editor\" data-id=\"ed2a769\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>F\u00e5 en 14-dagars provperiod. Inget kreditkort kr\u00e4vs. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ead54c elementor-align-center elementor-widget elementor-widget-global elementor-global-161540 elementor-global-131872 elementor-widget-button\" data-id=\"1ead54c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/sv\/registrera-dig-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d704afd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d704afd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1da18e6\" data-id=\"1da18e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ac2d98 elementor-widget elementor-widget-heading\" data-id=\"0ac2d98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mer om sj\u00e4lvbetj\u00e4ningsprogramvara p\u00e5 OneDesk-bloggen:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d503d7b uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"d503d7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"113616\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-next\\&quot; aria-label=\\&quot;Next\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;responsive&quot;:[{&quot;breakpoint&quot;:1024,&quot;settings&quot;:{&quot;slidesToShow&quot;:2,&quot;slidesToScroll&quot;:2}},{&quot;breakpoint&quot;:767,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\" data-equal-height=\"\" data-post-count=\"1\">\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   1.-hur-man-anv\u00e4nder-onedesk \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/sv\/biljetter-och-uppgifter-portal-for-kunder\/\" target=\"_self\">\n\t\t\t\tBiljett- och uppgiftsportalerna f\u00f6r kunder\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tVilka \u00e4r biljett- och uppgiftsportalerna? Tillsammans med Knowledgebase och Messenger \u00e4r Tickets and Tasks-portalerna tillg\u00e4ngliga som nya mobilv\u00e4nliga webbapplikationer. Standardkundportalen \u00e4r ocks\u00e5 fortfarande tillg\u00e4nglig. Dessa ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/sv\/biljetter-och-uppgifter-portal-for-kunder\/\" target=\"_self\" aria-labelledby=\"uael-post-233712\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-233712>L\u00e4s mer \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Programvara f\u00f6r sj\u00e4lvbetj\u00e4ning f\u00f6r kunder Varf\u00f6r anv\u00e4nda programvara f\u00f6r sj\u00e4lvbetj\u00e4ning f\u00f6r kunder? Programvara f\u00f6r sj\u00e4lvbetj\u00e4ning \u00e4r inte en ers\u00e4ttning f\u00f6r ett kundsupportteam. Snarare tillhandah\u00e5ller sj\u00e4lvbetj\u00e4ningsprogram verktyg f\u00f6r kunderna att f\u00e5 hj\u00e4lp p\u00e5 sina egna villkor. Att tillhandah\u00e5lla dessa verktyg kan f\u00f6rb\u00e4ttra b\u00e5de kund- och agenternas tillfredsst\u00e4llelse. Till exempel tillhandah\u00e5ller en l\u00f6sning, som OneDesk, ett kunskapsbasverktyg [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":115217,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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