{"id":113619,"date":"2021-06-23T19:46:53","date_gmt":"2021-06-23T19:46:53","guid":{"rendered":"https:\/\/onedesk.com\/it-support-programvara\/"},"modified":"2022-03-30T20:21:32","modified_gmt":"2022-03-30T20:21:32","slug":"it-support-programvara","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/projektledningsprogramvara\/it-support-programvara\/","title":{"rendered":"IT-st\u00f6dprogram"},"content":{"rendered":"\t\t
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IT-st\u00f6dprogram<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk har en IT-st\u00f6dmjukvara som ger dig verktygen f\u00f6r att hantera alla uppgifter som \u00e4r kopplade till informationsteknologi inom en organisation. Eftersom tekniken snabbt f\u00f6r\u00e4ndras i arbetsmilj\u00f6n, s\u00f6ker de anst\u00e4llda mer hj\u00e4lp fr\u00e5n IT-teamet. Det \u00e4r d\u00e4rf\u00f6r det \u00e4r absolut n\u00f6dv\u00e4ndigt att driva ett IT-projektledningssystem f\u00f6r att h\u00e5lla reda p\u00e5 alla uppgifter som kr\u00e4ver omedelbar uppm\u00e4rksamhet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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OneDesk IT Project Management Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk \u00e4r ett kraftfullt IT-projekthanteringsprogram som kan konfigureras enligt kraven i din organisation. Applikationen erbjuder ocks\u00e5 hj\u00e4lpdesk-biljettfunktioner och tillhandah\u00e5ller verktyg som g\u00f6r att du kan f\u00f6renkla komplexiteten som \u00e4r kopplad till IT-projekthantering. OneDesk f\u00e5ngar alla aspekter f\u00f6r att framg\u00e5ngsrikt planera dina IT-projekt och f\u00f6rser dig med unika funktioner som \u00e4r anv\u00e4ndbara f\u00f6r alla parter: ledningen, agenter och kunder.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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F\u00f6rdelar med OneDesk IT Support Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk \u00e4r en m\u00e5ngsidig IT-st\u00f6dprogramvara som kan hantera de \u00f6msesidiga beroenden som \u00e4r f\u00f6rknippade med IT-projekten i din organisation. Medan IT-projekt inkluderar en rad uppgifter som kr\u00e4ver ett tillv\u00e4gag\u00e5ngss\u00e4tt fr\u00e5n slut till slut; framg\u00e5ngen f\u00f6r en uppgift \u00e4r mycket kopplad till den andra. OneDesk f\u00f6renklar dessa problem och l\u00e5ter dig ha fullst\u00e4ndig kontroll f\u00f6r att \u00f6vervaka varje aspekt av projektet. Nedan listas dess unika funktioner som hj\u00e4lper dig och ditt team att lyckas med IT-projektledning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Team\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Teamsamarbete:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk Messenger-applikationen till\u00e5ter teamkommunikation<\/a> och g\u00f6r det m\u00f6jligt f\u00f6r alla deltagare att samarbeta f\u00f6r att slutf\u00f6ra projekt. Genom att kommunicera i ett chattformat eliminerar du utmaningarna i samband med l\u00e5nga e-posttr\u00e5dar och f\u00e5r snabbare svar fr\u00e5n alla medlemmar. Chatloggar inkluderar en tidslinje f\u00f6r meddelanden som fungerar som en meddelandehistorik f\u00f6r alla teammedlemmar. Genom att helt enkelt kontrollera detaljerna i meddelandena kan teammedlemmarna f\u00e5 mer klarhet i att fatta mer informerade beslut i nuet och f\u00e5 en mer specifik uppfattning om vad som beh\u00f6ver \u00e5stadkommas inom projektet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Organiserad struktur:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Alla objekt \u00e4r strukturerade i grupper i OneDesk. Till exempel arrangerar tr\u00e4dvyn alla objekt i en hierarki; f\u00f6retagsnamnet str\u00e4cker sig till portf\u00f6ljen, som \u00e4r ett strukturellt element som inneh\u00e5ller projekt. Projekten inneh\u00e5ller alla objekt du skapar i OneDesk. P\u00e5 samma s\u00e4tt \u00e4r kunder och interna anv\u00e4ndare organiserade i grupper. Kunder kan grupperas efter deras kundorganisation eller kundtyp i OneDesk. Samtidigt kan de interna anv\u00e4ndarna l\u00e4ggas till i sina team eller enligt anv\u00e4ndartyp.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"IT-tr\u00e4dvysorganisation\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"IT\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Automatisera repetitivt arbete:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Du kan automatisera<\/a> repetitiva uppgifter genom att skapa din egen automatisering av arbetsfl\u00f6den i OneDesk. Genom att st\u00e4lla in specifika regler i OneDesk kan du automatiskt \u00e4ndra livscykelstatusen f\u00f6r din uppgiftstyp, filtrera uppgifter och tilldela dem till l\u00e4mpliga agenter och team. OneDesk Workflow Automations l\u00e5ter dig st\u00e4lla in e-postuppdateringar f\u00f6r att meddela alla f\u00f6ljare om f\u00f6rloppscykeln f\u00f6r de beg\u00e4rda uppgiftstyperna.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Tilldela uppgifter:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Eftersom IT-projekt omfattar alla tekniska uppdateringar p\u00e5 avdelningarna, g\u00f6r den stora omfattningen av uppgifterna det sv\u00e5rt att hantera av IT-teamet. Eftersom de flesta IT-uppgifter \u00e4r jobb i tv\u00e5 niv\u00e5er som resulterar i mer \u00f6msesidigt beroende mellan teammedlemmar, l\u00e5ter OneDesk dig tilldela flera anv\u00e4ndare och team till en uppgiftstyp. Detta f\u00f6rdelar arbetsb\u00f6rdan j\u00e4mnt mellan alla teammedlemmar och g\u00f6r det m\u00f6jligt f\u00f6r dem att ta ett mer samarbetss\u00e4tt f\u00f6r att slutf\u00f6ra uppgiften.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Tilldela\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"IT-tidrapport\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Skapa tidrapport:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Det finns flera s\u00e4tt att skapa tidrapporter<\/a> i OneDesk. Interna anv\u00e4ndare kan anv\u00e4nda timern f\u00f6r att h\u00e5lla reda p\u00e5 tiden som spenderas p\u00e5 en viss uppgiftstyp. Timern ger automatiskt information om hur l\u00e5ng tid det tar att slutf\u00f6ra uppgifter. IT-supportagenter kan ocks\u00e5 manuellt knappa in tid genom att ange arbetstiden och definiera uppgiftens slutf\u00f6randegrad inom dessa arbetstimmar. Tidrapportapplikationen h\u00e5ller en detaljerad journal \u00f6ver alla arbetstimmar som spenderas p\u00e5 uppgifter och andra objekttyper, vilket g\u00f6r att chefen kan skapa rapporter baserade p\u00e5 tidrapporten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Budgethantering:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk-formul\u00e4r f\u00f6r uppgiftsskapande l\u00e5ter dig mata in budgetdetaljerna f\u00f6r att se till att uppgiften \u00e4r klar inom en viss tid. Detta g\u00f6r det ocks\u00e5 m\u00f6jligt f\u00f6r IT-agenter att planera sitt arbete inom en begr\u00e4nsad tid. Genom att s\u00e4tta budgetbegr\u00e4nsningar i uppgiftsformul\u00e4ret hanterar du till och med din projektbudget och har faktureringstimmar f\u00f6r att debitera dina kunder.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Budgethantering\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"integrationer\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Integrera applikationer:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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IT-projekt inkluderar drift av olika typer av programvara, vilket f\u00e5r agenter att flytta fr\u00e5n en applikation till en annan. OneDesk \u00f6vervinner detta problem genom att l\u00e5ta dig integrera<\/a> alla dina applikationer f\u00f6r att skapa en enda plattform som ger dig alla dina resurser p\u00e5 ett st\u00e4lle. Genom att g\u00f6ra det fokuserar du mer p\u00e5 att avsluta dina uppgifter och som ett resultat \u00f6kar produktiviteten bland alla dina teammedlemmar. Du kan ocks\u00e5 skapa ett Zapier-<\/a> konto och integrera 2000+ applikationer med din OneDesk IT-projektmjukvara.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Fj\u00e4rrarbete:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Som en molnbaserad applikation kan OneDesks IT-supportprogramvara l\u00e4tt n\u00e5s var som helst av ditt interna team. P\u00e5 s\u00e5 s\u00e4tt kan alla teammedlemmar anv\u00e4nda OneDesk fr\u00e5n vilken plats som helst och \u00f6vervinna alla geografiska hinder som hindrar dem fr\u00e5n att slutf\u00f6ra sina uppgifter. Som en webbaserad programvara kan anv\u00e4ndare logga in p\u00e5 OneDesk fr\u00e5n flera enheter med en internetanslutning, vilket ger samma funktionalitet \u00f6verallt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Molnbaserad\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Anpassa\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Mycket anpassningsbar:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk \u00e4r byggd f\u00f6r att vara en mycket anpassad applikation som kan anpassas till din applikation. Du kan m\u00e4rka din OneDesk IT-projektmjukvara med din f\u00f6retagslogotyp, l\u00e4gga till dina f\u00f6retagsf\u00e4rger, skapa skr\u00e4ddarsydda uppgiftstyper f\u00f6r olika kundprojekt. OneDesk l\u00e5ter dig anpassa dina f\u00f6rem\u00e5l i stor utstr\u00e4ckning. Du kan till exempel skapa dina livscykelstatusar<\/a> f\u00f6r dina uppgiftsformul\u00e4r: genom att g\u00f6ra det l\u00e4gger du till fler statusar, \u00e4ndrar deras f\u00e4rger, tar bort befintliga statusar och mer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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S\u00e4ker fildelning:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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IT-projekt inkluderar konfidentiella filer som visar privata detaljer om din organisation. OneDesk IT-projektprogramvara l\u00e5ter dig kryptera alla dina dokument s\u00e5 att du s\u00e4kert kan dela filer och mappar utan att beh\u00f6va oroa dig f\u00f6r kr\u00e5ngel eller s\u00e4kerhetshot eller intr\u00e5ng. Data kan delas p\u00e5 flera s\u00e4tt i OneDesk. Den vanligaste metoden att dela data \u00e4r genom att bifoga filer via messenger-applikationen. Andra former av fildelning inkluderar att bifoga dokument inom en uppgiftstyp eller dela information genom ett projektledningsportalsystem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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IT Support Projektledning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesks IT-st\u00f6dmjukvara \u00e4r byggd f\u00f6r att underl\u00e4tta f\u00f6r alla anv\u00e4ndare; IT-chefen, agenten och tj\u00e4nstebest\u00e4llaren. Alla parter har sin upps\u00e4ttning av ans\u00f6kningar som st\u00f6der deras jobbkriterier och h\u00e5ller dem informerade om projektets genomf\u00f6randegrad. OneDesk utrustar IT-cheferna med en IT-projektmjukvara som st\u00f6der IT-st\u00f6dprojektledningsfunktioner. En av funktionerna som OneDesk ger alla anv\u00e4ndare \u00e4r anv\u00e4ndningen av standardvyer och anpassade vyer<\/a> . Med hj\u00e4lp av dessa visningslayouter kan IT-projektledare h\u00e5lla reda p\u00e5 alla p\u00e5g\u00e5ende projekt. Dessa standardvyer inkluderar vyer f\u00f6r tr\u00e4d, platt, Gantt, statustavla, kalender och instrumentpanel. Tr\u00e4det visar alla objekt i en hierarkistruktur, medan den platta vyn visar uppgiftstyperna inom ett projekt. Gantt-diagrammet utbildar dig om dina projektplaneringsf\u00f6rm\u00e5ga; genom dess bl\u00e5 och gr\u00f6na staplar, visas din planering kontra ditt faktiska arbete. Statustavlan ordnar alla uppgifter och objekt efter deras livscykelstatus, s\u00e5 att du kan dra och sl\u00e4ppa objektet enligt deras status. Om du beh\u00f6ver en visningslayout f\u00f6r att visa alla scheman f\u00f6r uppgifter eller objekt kan du alltid ta en titt p\u00e5 kalendervyn. Om du beh\u00f6ver mer visuell representation av ditt projekt kan du alltid h\u00e4nvisa till instrumentpanelsvyn. Instrumentpanelsvyn erbjuder dig en rad grafer och cirkeldiagram som inkluderar detaljer om din planering. Alla dessa grafer och piecharter \u00e4r nedladdningsbara och kan anv\u00e4ndas f\u00f6r rapporter och presentationer f\u00f6r dina \u00e5rsslutsm\u00f6ten.<\/p>

Du kan ocks\u00e5 skapa anpassade vyer i OneDesk via Mina vyer. Du kan skapa olika typer av vyer genom att filtrera objekt efter olika egenskaper och uppgiftstyper. F\u00f6r att skapa dina personliga vyer m\u00e5ste du v\u00e4lja en standardlayout. Du kan sedan ocks\u00e5 l\u00e4gga till filter eller avancerade filter om det anses n\u00f6dv\u00e4ndigt f\u00f6r att begr\u00e4nsa dina uppgiftstyper.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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IT-projektledningstj\u00e4nster<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Det finns flera IT-projekttj\u00e4nster som du och ditt team kan erbjuda dina kunder. OneDesk Customer Applications \u00e4r faktiskt byggt f\u00f6r att h\u00e5lla kunderna uppdaterade. Messenger-applikationen fr\u00e4mjar konversation mellan de tv\u00e5 parterna. Webbformul\u00e4ret extraherar typ av supportf\u00f6rfr\u00e5gan och portalen ger kunden all information om den efterfr\u00e5gade artikeln. Slutligen betj\u00e4nar kunskapsbasen ett sj\u00e4lvbetj\u00e4ningscenter d\u00e4r kunderna kan s\u00f6ka svar p\u00e5 vanliga problem. Det h\u00e4r \u00e4r bara de allm\u00e4nna kundapparna som erbjuds n\u00e4r du registrerar dig f\u00f6r ditt OneDesk-konto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Portal:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Portalen visar uppgiftsf\u00f6rloppsinformation f\u00f6r tittarpubliken. Baserat p\u00e5 typen av beg\u00e4ran om anst\u00e4llningsst\u00f6d kan du best\u00e4mma vad portalen ska visa f\u00f6r tittarna. Portalen<\/a> presenterar bara funktionen och egenskaperna som du och ditt team delar med dina kollegor. Visningsalternativet kan begr\u00e4nsas till att endast best\u00e4lla objekt eller enligt organisationen. OneDesk ger dig kontrollen att v\u00e4lja funktioner och egenskaper efter dina kundtyper.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Livechatt:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Livechat-applikationen<\/a> \u00e4r en kommunikationskanal f\u00f6r dig och dina kunder. P\u00e5 grund av dess chattformat \u00e4r alla meddelanden som delas mellan agenten och kunden en-mot-en. Detta eliminerar problemen med l\u00e5nga e-posttr\u00e5dar och g\u00f6r svarstiden omedelbar. D\u00e4rf\u00f6r k\u00e4nns kundernas sm\u00e4rtpunkter l\u00e4tt igen och \u00e5tg\u00e4rdas av IT-agenter, vilket g\u00f6r att kunden k\u00e4nner sig mer delaktig i processen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"chatt2\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"webbformul\u00e4r\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Webbformul\u00e4r:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Webbformul\u00e4r \u00e4r webbaserade formul\u00e4r som g\u00f6r det m\u00f6jligt f\u00f6r kunder att beg\u00e4ra specifika tj\u00e4nster fr\u00e5n en supportagent eller en tj\u00e4nsteleverant\u00f6r. Ett allm\u00e4nt webbformul\u00e4r i OneDesk inneh\u00e5ller tre grundl\u00e4ggande egenskaper: \u00c4mne, Detaljer och Bilagor. Dessa f\u00e4lt ger specifika detaljer till IT-agenterna om arten av de tekniska sv\u00e5righeter som kunden st\u00e5r inf\u00f6r. Du kan l\u00e4gga till anpassade f\u00e4lt i dina webbformul\u00e4r f\u00f6r att extrahera mer information fr\u00e5n beg\u00e4randen. Dessa webbformul\u00e4r<\/a> konverteras till objekttyper och dirigeras till en specifik mottagare eller undergrupp inom IT-avdelningen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Kunskapsbas:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kunskapsbasen fungerar som ett informationscenter f\u00f6r v\u00e4gledningsbaserade artiklar eller utbildningsmoduler. Du kan rikta dessa resurser till dina kunder och ge dem instruktioner f\u00f6r att l\u00f6sa IT-problem p\u00e5 niv\u00e5 1. Ist\u00e4llet f\u00f6r att svara p\u00e5 vanliga fr\u00e5gor, led dina kunder till artiklar som svarar p\u00e5 deras fr\u00e5gor och ger steg f\u00f6r steg instruktioner f\u00f6r att sj\u00e4lv l\u00f6sa det tekniska problemet. Genom att s\u00f6ka efter artiklar med nyckelord i kunskapsbasen<\/a> kan anv\u00e4ndare snabbt hitta de objekt som de v\u00e4ljer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Mer l\u00e4sning fr\u00e5n v\u00e5r blogg:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hur ett IT-outsourcingf\u00f6retag anv\u00e4nder OneDesk f\u00f6r att hantera sitt arbete<\/a>
Hantera fj\u00e4rrteam<\/a>
Video: Workflow Automations<\/a>
Video: Tidrapporter och uppgiftstimer<\/a>
Video: Skapa dina egna kundappar<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

IT-st\u00f6dprogram OneDesk har en IT-st\u00f6dmjukvara som ger dig verktygen f\u00f6r att hantera alla uppgifter som \u00e4r kopplade till informationsteknologi inom en organisation. Eftersom tekniken snabbt f\u00f6r\u00e4ndras i arbetsmilj\u00f6n, s\u00f6ker de anst\u00e4llda mer hj\u00e4lp fr\u00e5n IT-teamet. Det \u00e4r d\u00e4rf\u00f6r det \u00e4r absolut n\u00f6dv\u00e4ndigt att driva ett IT-projektledningssystem f\u00f6r att h\u00e5lla reda p\u00e5 alla uppgifter som kr\u00e4ver […]<\/p>\n","protected":false},"author":24,"featured_media":113052,"parent":114647,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-113619","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nIT Support Software Solution | Funktioner | OneDesk<\/title>\n<meta name=\"description\" content=\"Hantera dina projekt i ett IT-st\u00f6dprogram. Med OneDesk kan du samarbeta med team f\u00f6r att b\u00e4ttre hantera IT-projekt och h\u00e5lla koll p\u00e5 alla uppdateringar.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/sv\/projektledningsprogramvara\/it-support-programvara\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Support Software Solution | Funktioner | OneDesk\" \/>\n<meta property=\"og:description\" content=\"Hantera dina projekt i ett IT-st\u00f6dprogram. 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