{"id":113936,"date":"2021-06-23T19:50:59","date_gmt":"2021-06-23T19:50:59","guid":{"rendered":"https:\/\/onedesk.com\/kund-projekt-management-programvara\/"},"modified":"2021-12-16T14:11:56","modified_gmt":"2021-12-16T14:11:56","slug":"kund-projekt-hantering-mjukvara","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/projektledningsprogramvara\/kund-projekt-hantering-mjukvara\/","title":{"rendered":"Programvara f\u00f6r kundprojektledning"},"content":{"rendered":"\t\t
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Programvara f\u00f6r kundprojektledning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Programvara f\u00f6r kundprojektledning l\u00e5ter dig planera alla aspekter av kundprojekt samtidigt som den \u00f6verenskomna deadline bibeh\u00e5lls. Kundprojektledning inkluderar sp\u00e5rning av aktivitetens framstegscykel, \u00f6vervakning av kundbudgeten, hantering av anst\u00e4lldas arbetstimmar och mer. En kontrast mellan intern projektledning och kundprojektledning \u00e4r dock behovet av kontinuerlig kommunikation med kunderna. M\u00e5let med projektledning \u00e4r att h\u00e5lla kunderna uppdaterade och ge kunderna feedback vid behov.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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F\u00f6rdelar med kundprojektledning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Kundsamarbete\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Kundkommunikation\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Kundprojektledning g\u00f6r att kunderna k\u00e4nner sig mer delaktiga i den service de f\u00e5r. Genom att h\u00e5lla kunderna uppdaterade f\u00e5r tj\u00e4nsteleverant\u00f6rer mer feedback fr\u00e5n kunder och producerar mer kvalitetsarbete. Det finns ocks\u00e5 mer transparens mellan alla parter, vilket eliminerar all felaktig kommunikation i processen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Kundkommunikation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Genom att anv\u00e4nda applikationer f\u00f6r klientprojektledning effektiviserar f\u00f6retag kundkommunikationen. P\u00e5 s\u00e5 s\u00e4tt centraliseras alla meddelanden mellan agenter och kunder i ett system. Detta eliminerar behovet av att arbeta med flera kommunikationskanaler, vilket g\u00f6r organisationens kundservice starkare.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Kundn\u00f6jdhet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Genom att ta ett mer kundcentrerat f\u00f6rh\u00e5llningss\u00e4tt till projektledning h\u00e5ller du kunderna informerade om alla projektrelaterade beslut som fattas av teamet. Detta g\u00f6r kunderna medvetna om projektets framsteg och hj\u00e4lper till att bygga en positiv relation mellan projektteamet och kundorganisationen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Personlig support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Genom att extrahera de v\u00e4sentliga detaljerna fr\u00e5n kunderna f\u00e5r teammedlemmarna mer sammanhang om typen av supportf\u00f6rfr\u00e5gan. D\u00e4rmed kan supportagenter vidta l\u00e4mpliga \u00e5tg\u00e4rder f\u00f6r att l\u00f6sa kundf\u00f6rfr\u00e5gningar och i sin tur bygga upp kundlojalitet gentemot f\u00f6retaget.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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OneDesk kundprojektledning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk \u00e4r en mycket anpassningsbar applikation som kan skr\u00e4ddarsys f\u00f6r att m\u00f6ta behoven hos kundprojekt. N\u00e4stan alla applikationer inom OneDesk kan modifieras f\u00f6r att ge b\u00e4sta kundservice. Uppgiftstyper kan till exempel anpassas efter kundens beg\u00e4ran. Genom att g\u00f6ra det kan agenter l\u00e4gga till anpassade f\u00e4lt f\u00f6r att inkludera mer projektspecifik information. Den h\u00e4r applikationen utrustar dig ocks\u00e5 med funktioner och egenskaper som du kan v\u00e4lja f\u00f6r att skapa uppgiftsformul\u00e4ret eller biljettdetaljpanelen. Livscykelstatusarna<\/a> inom uppgiftstyperna \u00e4r ocks\u00e5 konfigurerbara. Som anv\u00e4ndare kan du l\u00e4gga till livscykelstatusar som b\u00e4st definierar dina biljettf\u00f6rloppscykler. Dessa livscykelstatusar kan skapas med sina egna f\u00e4rger och ikoner. Du har ocks\u00e5 m\u00f6jlighet att dirigera dessa biljetttyper till l\u00e4mpliga team. OneDesk Workflow Automations g\u00f6r detta till en m\u00f6jlighet genom att l\u00e5ta dig v\u00e4lja en upps\u00e4ttning regler som automatiserar \u00e4rendetyper enligt de filter och \u00e5tg\u00e4rder du v\u00e4ljer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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OneDesk kundapplikationer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk erbjuder kundapplikationer som tillhandah\u00e5ller end-to-end-l\u00f6sningar till kunder under projektledningsprocessen. Du kan l\u00e4gga till fler kundapplikationer<\/a> baserat p\u00e5 dina teamm\u00e5l. OneDesk erbjuder dock fyra grundl\u00e4ggande kundinriktade applikationer som tj\u00e4nar olika syften f\u00f6r att st\u00e4rka dina kunder.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Kunskapsbas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk Knowledgebase<\/a> -applikationen \u00e4r en sj\u00e4lvbetj\u00e4ningsapplikation f\u00f6r att uppt\u00e4cka svar p\u00e5 vanliga fr\u00e5gor. Genom att ladda upp riktningsbaserade artiklar och utbildningsmoduler utrustar du dina kunder att l\u00f6sa tekniska fel utan att s\u00f6ka hj\u00e4lp av n\u00e5gon supportagent. Resurser kategoriseras i grupper i kunskapsbasen, vilket g\u00f6r det m\u00f6jligt f\u00f6r kunder att s\u00f6ka efter \u00e4mne eller enligt s\u00f6kkategorier.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Livechattapplikation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Livechat l\u00e5ter dig ansluta till dina kunder i realtid. Genom livechatt kan supportagenter snabbt fastst\u00e4lla kraven p\u00e5 kundf\u00f6rfr\u00e5gningar och vidta l\u00e4mpliga \u00e5tg\u00e4rder f\u00f6r att l\u00f6sa dem. Livechatt<\/a> \u00e4r en-till-en-interaktion mellan klienten och supportagenten, vilket g\u00f6r konversationen mycket l\u00e4tt att f\u00f6lja. Eftersom alla meddelanden inkluderar tidsst\u00e4mplar, \u00e4r serviceagenter medvetna om de dagar d\u00e5 s\u00e4rskild feedback gjordes av kunden eller anv\u00e4nder meddelandena som en granskningshistorik n\u00e4r det anses n\u00f6dv\u00e4ndigt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Webbformul\u00e4r<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Du kan skapa webbformul\u00e4r<\/a> f\u00f6r varje \u00e4rende eller uppgiftstyp. Webbformul\u00e4r inkluderar allm\u00e4nna egenskaper som namn, detaljer och bilagor. Du kan l\u00e4gga till anpassade f\u00e4lt i dina webbformul\u00e4r f\u00f6r att samla in ytterligare biljettinformation fr\u00e5n dina kunder. Namnge ditt anpassade f\u00e4lt baserat p\u00e5 informationen du s\u00f6ker fr\u00e5n biljettf\u00f6rfr\u00e5garen och g\u00f6r dessa f\u00e4lt till ett krav f\u00f6r att f\u00e5 exakt information fr\u00e5n kunderna.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Portal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Portalen ger uppdateringar om alla efterfr\u00e5gade objekttyper. Kunder kan bara komma \u00e5t information som du och ditt team delar via portalen<\/a> . Visning av information om artikeln kan begr\u00e4nsas till enbart enskilda efterfr\u00e5gade varor eller enligt de varor som efterfr\u00e5gas av kundorganisationer. Det finns fler visningsalternativ tillg\u00e4ngliga i OneDesks portal. Teammedlemmar kan v\u00e4lja det b\u00e4sta visningsalternativet enligt den beg\u00e4rande organisationen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Mer l\u00e4sning fr\u00e5n v\u00e5r blogg:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hur du aktiverar enkel inloggning f\u00f6r dina kundappar<\/a>
Hur ett mjukvaruf\u00f6retag anv\u00e4nder kundportalen<\/a>
Video: Kundapplikationer<\/a>
Video: Vad kan kunder se p\u00e5 kundportalen<\/a>
Video: Skapa dina egna kundappar<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Programvara f\u00f6r kundprojektledning Programvara f\u00f6r kundprojektledning l\u00e5ter dig planera alla aspekter av kundprojekt samtidigt som den \u00f6verenskomna deadline bibeh\u00e5lls. Kundprojektledning inkluderar sp\u00e5rning av aktivitetens framstegscykel, \u00f6vervakning av kundbudgeten, hantering av anst\u00e4lldas arbetstimmar och mer. En kontrast mellan intern projektledning och kundprojektledning \u00e4r dock behovet av kontinuerlig kommunikation med kunderna. M\u00e5let med projektledning \u00e4r att h\u00e5lla […]<\/p>\n","protected":false},"author":24,"featured_media":113052,"parent":114647,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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