{"id":115217,"date":"2021-06-24T14:25:11","date_gmt":"2021-06-24T14:25:11","guid":{"rendered":"https:\/\/onedesk.com\/kund-appar\/"},"modified":"2024-02-16T22:04:52","modified_gmt":"2024-02-16T22:04:52","slug":"kund-appar","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/kund-appar\/","title":{"rendered":"OneDesk’s Customer-Facing Apps – biljettportal, kunskapsbas, livechatt och mer"},"content":{"rendered":"\t\t
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Styrka dina kunder<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ge er kunder och slutanv\u00e4ndare sina egna verktyg. Distribuera ditt val av kundinriktade applikationer: livechatt, kundportal, kunskapsbas och biljettformul\u00e4r.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrera dig gratis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSe alla funktioner<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"customer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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F\u00f6rb\u00e4ttra servicen med kundportalen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ge dina kunder eller slutanv\u00e4ndare m\u00f6jlighet att h\u00e5lla sig uppdaterade p\u00e5 sina egna villkor. Kunder kan logga in p\u00e5 din kundportal<\/a> f\u00f6r att se sina biljetter eller f\u00f6rfr\u00e5gningar. L\u00e5t dem s\u00f6ka, filtrera, se status, st\u00e4lla fr\u00e5gor, redigera detaljer och mer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n \"customer\n <\/div>\n \n
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\n\n Helt varum\u00e4rkesportal\n \n <\/h3>\n
\n Anpassa utseendet p\u00e5 din portal med dina egna logotyper och f\u00e4rger - ingen kodning kr\u00e4vs. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Konfigurerbara beh\u00f6righeter\n \n <\/h3>\n
\n Konfigurera vad dina kunder kan se och redigera i portalen f\u00f6r att m\u00f6ta din organisations behov. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"Help\n <\/div>\n \n
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\n\n Mobilanpassad portal\n \n <\/h3>\n
\n Kunder kan h\u00e5lla sig uppdaterade \u00e4ven n\u00e4r de \u00e4r p\u00e5 spr\u00e5ng. Kundportalen \u00e4r tillg\u00e4nglig fr\u00e5n deras mobila webbl\u00e4sare. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Aktivera sj\u00e4lvbetj\u00e4ning <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00d6ka kundn\u00f6jdheten och minska belastningen p\u00e5 ditt supportteam genom att publicera artiklar som svarar p\u00e5 dina vanligaste fr\u00e5gor. Kunden kan sj\u00e4lva s\u00f6ka i kunskapsbasen<\/a> och agenter kan l\u00e4nka eller infoga artiklar f\u00f6r att st\u00f6dja sina svar.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Skapa artikel utan kod\n \n <\/h3>\n
\n Vem som helst i ditt team kan skriva och publicera artiklar med l\u00e4ttf\u00f6rst\u00e5elig textredigeringsartikel. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Kategorisera och organisera\n \n <\/h3>\n
\n Organisera dina artiklar i kategorier och underkategorier f\u00f6r att g\u00f6ra det l\u00e4ttare att hitta dem. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Aktivera flera kunskapsbaser\n \n <\/h3>\n
\n H\u00e5ll kunder eller agenter uppdaterade utan anstr\u00e4ngning. Svara automatiskt p\u00e5 inkommande biljetter, skicka p\u00e5minnelser eller informera om status\u00e4ndringar. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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F\u00e5nga r\u00e4tt information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u00e5t dina kunder skicka in biljetter eller f\u00f6rfr\u00e5gningar med anpassningsbara webbformul\u00e4r. Biljetter lagras i din OneDesk med all information du beh\u00f6ver, vilket minskar fram och tillbaka. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n \"Ticket\n <\/div>\n \n
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\n\n Anpassningsbar form\n \n <\/h3>\n
\n L\u00e4gg till anpassade egenskaper, konfigurera texten och g\u00f6r f\u00e4lt obligatoriska. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Organisera & rutt\n \n <\/h3>\n
\n Ruttbiljetter och f\u00f6rfr\u00e5gningar baserat p\u00e5 f\u00e4ltegenskaper. Tilldela, kategorisera, svara automatiskt och mer. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Blanketter f\u00f6r varje tj\u00e4nst eller fr\u00e5ga\n \n <\/h3>\n
\n Skapa flera formul\u00e4r f\u00f6r olika tj\u00e4nster, f\u00f6rfr\u00e5gningar eller problem. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Livechatt f\u00f6r din webbplats<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Interagera med kunder eller potentiella kunder i realtid genom att aktivera livechatt<\/a> . Distribuera chatten (och andra kundverktyg) p\u00e5 din webbplats via webbwidgeten. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"klient\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\n L\u00e4tt att distribuera webbwidget\n \n <\/h3>\n
\n Webbwidgeten visas som en bubbla p\u00e5 din webbplats och ger kunder tillg\u00e5ng till de appar du aktiverar. Distribuera widgeten med bara n\u00e5gra f\u00e5 steg. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"\"\n <\/div>\n \n
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\n\n Skapa biljetter fr\u00e5n chatten\n \n <\/h3>\n
\n Skapa enkelt biljetter fr\u00e5n alla livechattmeddelanden. Konversationen sparas och l\u00e4nkas till biljetten. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Forts\u00e4tt konversationen\n \n <\/h3>\n
\n Med inbyggd e-postintegration beh\u00f6ver du inte l\u00e5ta kunderna v\u00e4nta. Osynliga meddelanden g\u00e5r till din kundinkorg. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mer om kundappar p\u00e5 OneDesk-bloggen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tSkapa en kundtj\u00e4nstkunskapsbas\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tEn kunskapsbas f\u00f6r kundtj\u00e4nst \u00e4r ett nav av information f\u00f6r dina kunder. Det anses vara ett viktigt sj\u00e4lvbetj\u00e4ningsalternativ f\u00f6r ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tL\u00e4s mer \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tB\u00e4sta praxis: Skapa flera portaler och kunskapsbaser\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tPortaler och kunskapsbaser \u00e4r anv\u00e4ndbara verktyg som hj\u00e4lper dig att b\u00e4ttre betj\u00e4na dina kunder. Kundportaler l\u00e5ter dina kunder \u00f6vervaka ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tL\u00e4s mer \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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P\u00e5b\u00f6rja din gratis provperiod<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Prova alla funktioner i OneDesk. Inget kreditkort kr\u00e4vs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Styrka dina kunder Ge er kunder och slutanv\u00e4ndare sina egna verktyg. Distribuera ditt val av kundinriktade applikationer: livechatt, kundportal, kunskapsbas och biljettformul\u00e4r. Registrera dig gratis Se alla funktioner F\u00f6rb\u00e4ttra servicen med kundportalen Ge dina kunder eller slutanv\u00e4ndare m\u00f6jlighet att h\u00e5lla sig uppdaterade p\u00e5 sina egna villkor. Kunder kan logga in p\u00e5 din kundportal f\u00f6r att […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":48,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-115217","page","type-page","status-publish","hentry"],"yoast_head":"\nKundinriktade appar f\u00f6r helpdesk och projektledning | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk kundappar inkluderar en klientportal, biljettformul\u00e4r, kunskapsbas, livechatt och mer. 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