{"id":150134,"date":"2021-12-15T14:43:33","date_gmt":"2021-12-15T14:43:33","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-biljettsystem\/"},"modified":"2023-12-18T18:03:22","modified_gmt":"2023-12-18T18:03:22","slug":"helpdesk-ticketing-mjukvara","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/helpdesk-programvara-2\/helpdesk-ticketing-mjukvara\/","title":{"rendered":"Helpdesk biljettsystem"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"150134\" class=\"elementor elementor-150134 elementor-29847\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-394aa06d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"394aa06d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-318c3487\" data-id=\"318c3487\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a06526 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a06526\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e72c357\" data-id=\"e72c357\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d38d7b elementor-widget elementor-widget-heading\" data-id=\"9d38d7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hj\u00e4lpdesk biljettprogramvara<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52068bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52068bb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c08e22e\" data-id=\"c08e22e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25ffade elementor-widget elementor-widget-image\" data-id=\"25ffade\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"250\" height=\"200\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/HelpDesk-Role-Icons-with-Labels-Website.png\" class=\"attachment-large size-large wp-image-142965\" alt=\"helpdesk agent\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d7910bf\" data-id=\"d7910bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58fea98 elementor-widget elementor-widget-heading\" data-id=\"58fea98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Varf\u00f6r anv\u00e4nda helpdesk-biljettprogramvara?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e832631 elementor-widget elementor-widget-text-editor\" data-id=\"e832631\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>M\u00e5nga f\u00f6retag f\u00f6rlitar sig p\u00e5 e-post f\u00f6r att ge support. En traditionell e-postkorg saknar dock verktygen f\u00f6r att enkelt organisera och prioritera f\u00f6rfr\u00e5gningar och p\u00e5 annat s\u00e4tt effektivisera dina arbetsfl\u00f6den. <\/p>\n<p>En biljettprogramvara \u00e4r en applikation som kan hj\u00e4lpa ditt team att konsolidera en m\u00e4ngd olika kundsupportbehov. Det kan <span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-bd66c62-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-bd66c62-letter-spacing ); word-spacing: var( --e-global-typography-bd66c62-word-spacing );\">st\u00f6dja treamline genom att till\u00e5ta agenter att effektivt sp\u00e5ra och hantera kundf\u00f6rfr\u00e5gningar, l\u00f6sa problem, uppdatera kunder och automatisera repetitiva uppgifter.<\/span><\/p>\n<p>Till exempel centraliserar biljettprogramvaran kundf\u00f6rfr\u00e5gningar fr\u00e5n flera kanaler till en applikation. Det l\u00e5ter dig ocks\u00e5 tilldela och triage f\u00f6rfr\u00e5gningar till agenter, \u00e4ven automatiskt. Det finns m\u00e5nga s\u00e4tt som ett biljettsystem kan minska redundansen i ditt f\u00f6retag. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5118d1c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5118d1c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80c92ef\" data-id=\"80c92ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4478d3f elementor-widget elementor-widget-heading\" data-id=\"4478d3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">N\u00e5gra av f\u00f6rdelarna med biljettprogramvara<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8731724 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8731724\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c1b3a07\" data-id=\"c1b3a07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a7b928 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2a7b928\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-robot\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAutomatisera ditt arbetsfl\u00f6de\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMinska p\u00e5 repetitiva uppgifter med flexibla arbetsfl\u00f6desautomatiseringar. Fr\u00e5n att tilldela biljetter, g\u00f6ra prioriteringar, till att skicka e-post \u2013 och mycket mer.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0b10a24\" data-id=\"0b10a24\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c6c51c elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0c6c51c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-handshake\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tStyrka dina kunder\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tL\u00e5t kunderna h\u00e5lla sig uppdaterade och n\u00e5 ut p\u00e5 sina egna villkor med kundinriktade applikationer. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-45d83cd\" data-id=\"45d83cd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d73c9f elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0d73c9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comments\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tB\u00e4ttre kommunikation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEliminera redundans och m\u00f6jligg\u00f6r b\u00e4ttre kommunikation \u00f6ver ditt team med meddelande- och samarbetsfunktioner. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-26cb9ca\" data-id=\"26cb9ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca59dbc elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ca59dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tF\u00f6rb\u00e4ttra prestanda\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tF\u00e5 insikter i teamets prestanda med inbyggd analys och rapportering. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f9f33fe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f9f33fe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-015ddea\" data-id=\"015ddea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45fdd45 elementor-widget elementor-widget-heading\" data-id=\"45fdd45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Att v\u00e4lja en biljettprogramvara f\u00f6r ditt f\u00f6retag<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8a6fa1 elementor-widget elementor-widget-text-editor\" data-id=\"f8a6fa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e4r du v\u00e4ljer en helpdesk-biljettprogramvara, t\u00e4nk p\u00e5 f\u00f6ljande utv\u00e4rderingsaspekter:<\/p>\n<ul>\n<li><strong>Tillhandah\u00e5ller verktyg och supportkanaler till dina kunder.<\/strong> Ge dina kunder olika v\u00e4gar f\u00f6r att f\u00e5 support. Vissa kunder f\u00f6redrar att st\u00e4lla fr\u00e5gor via livechatt, e-post eller via en helpdesk-portal. En biljettprogramvara b\u00f6r h\u00e5lla kunderna n\u00f6jda genom att ge dem flera supportalternativ. <\/li>\n<li><strong>Styrkar dina kunder. <\/strong> M\u00e5nga kunder f\u00f6redrar att servera sig sj\u00e4lva. Ett biljettsystem b\u00f6r inneh\u00e5lla ett kunskapsbasverktyg utformat f\u00f6r att ge dina kunder m\u00f6jligheter. En kunskapsbas tillhandah\u00e5ller ett l\u00e4ttillg\u00e4ngligt och effektivt organiserat verktyg f\u00f6r att f\u00f6r kunderna l\u00e4ra sig om ditt f\u00f6retags tj\u00e4nster. <\/li>\n<li><strong>Centraliserar kundf\u00f6rfr\u00e5gningar fr\u00e5n flera kanaler. <\/strong>Oavsett hur en kund kontaktar ditt team, b\u00f6r alla samtal och biljetter centraliseras i helpdesk-mjukvaran. P\u00e5 detta s\u00e4tt kan ett biljettsystem s\u00e4kerst\u00e4lla att f\u00f6rfr\u00e5gningar inte blir osedda eller obesvarade.<\/li>\n<li><strong>M\u00f6jligg\u00f6r kommunikation och samarbete mellan team och kunder<\/strong> &#8211; Programvaran du v\u00e4ljer b\u00f6r inneh\u00e5lla inbyggda verktyg f\u00f6r kommunikation. Att hantera flera verktyg sl\u00f6sar bort tid och introducerar risken f\u00f6r felkommunikation. Med hj\u00e4lp av en helpdesk-mjukvara kan ditt team samarbeta kring biljetter och l\u00f6sa problem med information i realtid och i sammanhanget.<\/li>\n<li><strong>Fungerar med dina behov och arbetsfl\u00f6den<\/strong> &#8211; Ditt biljettsystem b\u00f6r till\u00e5ta dig att anv\u00e4nda det arbetsfl\u00f6de som passar dina aff\u00e4rsbehov.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a75afdf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a75afdf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f5e3272\" data-id=\"f5e3272\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-365396a elementor-widget elementor-widget-heading\" data-id=\"365396a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesks fullfj\u00e4drade helpdesk-biljettprogramvara<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3d3be0 elementor-widget elementor-widget-text-editor\" data-id=\"c3d3be0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk g\u00f6r det enkelt f\u00f6r dina kunder att kommunicera sina f\u00f6rfr\u00e5gningar eller f\u00f6rfr\u00e5gningar med e-post, livechatt och anpassade biljettformul\u00e4r. <a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/helpdesk-funktioner\/\">Kolla in en fullst\u00e4ndig lista \u00f6ver OneDesks helpdeskfunktioner h\u00e4r<\/a> . <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e8910bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e8910bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-76c18f6\" data-id=\"76c18f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7087acb elementor-widget elementor-widget-image\" data-id=\"7087acb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"568\" height=\"290\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/Picture-1.webp\" class=\"attachment-medium_large size-medium_large wp-image-161903\" alt=\"hj\u00e4lpdesk biljettsamarbete\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/Picture-1.webp 568w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/Picture-1-300x153.webp 300w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5346663\" data-id=\"5346663\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59a7a51 elementor-widget elementor-widget-heading\" data-id=\"59a7a51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">E-post till biljettprogramvara<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fee14f9 elementor-widget elementor-widget-text-editor\" data-id=\"fee14f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e4r som helst kan kunderna tillhandah\u00e5lla ytterligare information om deras f\u00f6rfr\u00e5gningar eller f\u00f6rfr\u00e5gningar och \u00f6vervaka deras framsteg. De kan g\u00f6ra detta via chatt, e-post eller n\u00e5gon annan kanal; OneDesks kraftfulla <a href=\"https:\/\/onedesk.com\/es\/videos\/conversaciones-y-discusiones-en-un-escritorio\/\">konversationsm\u00f6jligheter<\/a> kommer att f\u00e5nga allt, f\u00f6ra in det i diskussionen och meddela ditt team.<\/p>\n<p>Svara p\u00e5 plats antingen inom OneDesk, i e -post, i mobilappen eller i chatten. Allt synkroniseras och f\u00e5ngas i OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1653e92 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1653e92\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f34d51c\" data-id=\"f34d51c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c3cb533 elementor-widget elementor-widget-heading\" data-id=\"c3cb533\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kundtj\u00e4nstportal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-121680d elementor-widget elementor-widget-text-editor\" data-id=\"121680d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>B\u00e4dda enkelt in kundn\u00e4ra applikationer p\u00e5 din webbplats f\u00f6r att uppgradera din kundupplevelse. Kundapparna inkluderar portalen, kunskapsbasen, webbformul\u00e4ren och livechatt. Dessa appar st\u00e4rker kunderna genom att ge tillg\u00e5ng till flera supportkanaler. Oavsett vilken kanal en kund v\u00e4ljer kan ditt team kommunicera fr\u00e5n OneDesks biljettprogramvara.<\/p>\n<p>Kundhj\u00e4lpportalen l\u00e5ter dig leverera en b\u00e4ttre upplevelse till dina kunder. Kunden kan bes\u00f6ka portalen f\u00f6r att h\u00e5lla sig uppdaterad och f\u00e5 den information de beh\u00f6ver. Dina kunder kan skicka in en biljett med hj\u00e4lp av biljettwebbformul\u00e4r. Webbformul\u00e4r s\u00e4kerst\u00e4ller att dina agenter samlar in all information de beh\u00f6ver f\u00f6r att l\u00f6sa ett problem. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ffb7993\" data-id=\"ffb7993\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aac2442 elementor-widget elementor-widget-image\" data-id=\"aac2442\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"775\" height=\"410\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/PortalHome-1.png\" class=\"attachment-large size-large wp-image-150205\" alt=\"programvara f\u00f6r biljettportal\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/PortalHome-1.png 775w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/PortalHome-1-300x159.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/PortalHome-1-768x406.png 768w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40a4b64 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40a4b64\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e2c67a6\" data-id=\"e2c67a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c086e4 elementor-widget elementor-widget-heading\" data-id=\"1c086e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kundens sj\u00e4lvbetj\u00e4ningskunskapsbas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5016cb elementor-widget elementor-widget-text-editor\" data-id=\"f5016cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ett kunskapsbassystem kan hj\u00e4lpa b\u00e5de dina agenter och kunder. F\u00f6r kunder ger ett kunskapsbasverktyg dem kraft genom att ge l\u00e4tta att hitta, s\u00f6kbara svar p\u00e5 fr\u00e5gor. Som s\u00e5dan kommer ditt supportteam att f\u00e5 f\u00e4rre f\u00f6rfr\u00e5gningar om vanliga problem. Det inneb\u00e4r ocks\u00e5 att agenter enkelt kan l\u00e4nka anv\u00e4ndbara resurser till supportkunder. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-88992d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"88992d6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5f84a6f\" data-id=\"5f84a6f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee860fc elementor-widget elementor-widget-image\" data-id=\"ee860fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"317\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp\" class=\"attachment-large size-large wp-image-168907\" alt=\"serviceniv\u00e5avtalsst\u00f6d\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp 739w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches-300x129.webp 300w\" sizes=\"(max-width: 739px) 100vw, 739px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-926a07c\" data-id=\"926a07c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0648aa elementor-widget elementor-widget-heading\" data-id=\"e0648aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Biljettinstrumentpanel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bdd1b9 elementor-widget elementor-widget-text-editor\" data-id=\"4bdd1b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inuti OneDesks hj\u00e4lpdesk-biljettprogramvara kan du sortera, filtrera och gruppera biljetter efter statusk\u00e4lla, datum, prioritet och praktiskt taget vilken egendom du kan t\u00e4nka dig. Dessa kraftfulla verktyg g\u00f6r att ditt team snabbt kan hitta, organisera och l\u00f6sa \u00e4renden med mindre anstr\u00e4ngning.<\/p>\n<p>OneDesk \u00e4r unik bland helpdesk-biljettmjukvaran genom att den l\u00e5ter dig skapa biljetter och l\u00e4nka dem till projektuppgifter eller andra objekt. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f06c11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f06c11\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-126f9dc\" data-id=\"126f9dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d17eeb elementor-widget elementor-widget-heading\" data-id=\"9d17eeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">F\u00f6rdelar med OneDesks hj\u00e4lpdesk-biljettprogramvara<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9fd83c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9fd83c6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71567ba\" data-id=\"71567ba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fce7794 elementor-widget elementor-widget-heading\" data-id=\"fce7794\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">F\u00f6rb\u00e4ttrad kundservice med helpdeskrapporter<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e33445 elementor-widget elementor-widget-text-editor\" data-id=\"9e33445\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ut\u00f6ver kundverktygen tillhandah\u00e5ller OneDesks biljettprogramvara \u00e4ven en analysapplikation. Med helpdesk-analys kan du se en KPI-instrumentpanel i realtid samt generera anpassningsbara rapporter. <\/p>\n<p>H\u00e5ll koll, m\u00e4t och f\u00f6rb\u00e4ttra totalt sett din kundupplevelse genom att kvantifiera teamets prestation och b\u00e4ttre informera om var du ska investera din tid och resurser. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36b008d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36b008d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06a8589\" data-id=\"06a8589\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f300c44 elementor-widget elementor-widget-heading\" data-id=\"f300c44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Effektivisera biljettarbetsfl\u00f6det med helpdesk-automatisering <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82d8bde elementor-widget elementor-widget-text-editor\" data-id=\"82d8bde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automatisera din aff\u00e4rsprocess genom att st\u00e4lla in arbetsfl\u00f6den f\u00f6r att dirigera biljettobjekt till l\u00e4mpliga teammedlemmar i hela din organisation. Dessa regler kan baseras p\u00e5 n\u00e4stan alla kriterier som prioritet, klientens e -postdom\u00e4n, anpassade egenskaper, s\u00f6kord och mer.<\/p>\n<p>St\u00e4ll dessutom in autosvar i din biljettprogramvara s\u00e5 att kunderna vet att deras e-post har tagits emot och h\u00e5lls uppdaterade om framtida statusuppdateringar.<br \/><a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/sla-forvaltning\/\">Automatiska SLA<\/a> \u00e4r inbyggda och l\u00e4tta att anv\u00e4nda och anpassa.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6d23660\" data-id=\"6d23660\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-492aaf7 elementor-widget elementor-widget-image\" data-id=\"492aaf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"549\" height=\"349\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/WorkflowsHome.webp\" class=\"attachment-large size-large wp-image-161914\" alt=\"automatiseringar av helpdeskhantering\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/WorkflowsHome.webp 549w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/WorkflowsHome-300x191.webp 300w\" sizes=\"(max-width: 549px) 100vw, 549px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fe09d0a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe09d0a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97a98cf\" data-id=\"97a98cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33c0dd7 elementor-widget elementor-widget-heading\" data-id=\"33c0dd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">F\u00e5nga alla dina helpdeskbiljetter, oavsett var de kommer ifr\u00e5n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aea80ff elementor-widget elementor-widget-text-editor\" data-id=\"aea80ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Om n\u00e5gra minuter, st\u00e4ll in en automatisk vidarebefordran av e-post och b\u00f6rja <a href=\"https:\/\/onedesk.com\/es\/videos\/captura-tickets-por-email\/\">f\u00e5nga biljetter<\/a> fr\u00e5n dina kunder och slutanv\u00e4ndare, allt centraliserat i din OneDesk-biljettprogramvara.<\/li>\n<li>Ge biljettformul\u00e4r som dina kunder kan fylla i f\u00f6r att skicka in v\u00e4ldefinierade biljetter. Dessa formul\u00e4r \u00e4r konfigurerbara f\u00f6r att s\u00e4kerst\u00e4lla att du samlar in all information du beh\u00f6ver, vilket f\u00f6renklar biljetttriageprocessen.<\/li>\n<li>Ge eventuellt livechatt f\u00f6r dina kunder s\u00e5 att de kan f\u00e5 omedelbara svar p\u00e5 deras f\u00f6rfr\u00e5gningar.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e32cd7d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e32cd7d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-826f4ed\" data-id=\"826f4ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fea3e9a elementor-widget elementor-widget-heading\" data-id=\"fea3e9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vanliga fr\u00e5gor om biljettprogramvara<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a04c9f uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"3a04c9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-608' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e0d5597\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e0d5597 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a2966000a203\">Vad \u00e4r en hj\u00e4lpdesk-biljettprogramvara?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En biljettprogramvara anv\u00e4nds f\u00f6r att centralisera, organisera och \u00f6vergripande hantera f\u00f6rfr\u00e5gningar. Alla inkommande f\u00f6rfr\u00e5gningar slussas in i systemet och omvandlas till biljetter. Fr\u00e5n biljettsystemet kan agenter tilldelas biljetter, prioritera biljetter, svara kunden samt l\u00f6sa biljetter. En bra biljettmjukvara b\u00f6r tillhandah\u00e5lla andra verktyg f\u00f6r att underl\u00e4tta bra kundservice som en kundportal och livechattfunktioner. Dessa \u00e4r kundinriktade applikationer som \u00e4r designade f\u00f6r att enkelt till\u00e5ta kunder metoder f\u00f6r att ta emot support och uppdateringar om en biljetts status. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-61c35d7\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-61c35d7 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a2966000a31f\">Vilka f\u00f6retag kan anv\u00e4nda en biljettprogramvara? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Mjukvara f\u00f6r biljettf\u00f6rs\u00e4ljning kan gynna ett brett spektrum av branscher och f\u00f6retagsstorlekar. Om du har att g\u00f6ra med kunder, antingen interna eller externa, kan en biljettprogramvara f\u00f6rb\u00e4ttra svars- och l\u00f6sningstiden p\u00e5 f\u00f6rfr\u00e5gningar eller f\u00f6rfr\u00e5gningar. Eftersom allt \u00e4r centraliserat kan du enkelt prioritera, organisera och tilldela biljetter. Ett bra biljettsystem kan ocks\u00e5 m\u00f6jligg\u00f6ra kraftfulla automatiseringar f\u00f6r att minska repetitiva uppgifter. Eftersom OneDesk \u00e4r ett mycket anpassningsbart system har det implementerats i en m\u00e4ngd olika <a href=\"https:\/\/onedesk.com\/sv\/industrier\/\">branscher<\/a> inklusive IT-tj\u00e4nster, marknadsf\u00f6ringsbyr\u00e5er och ideella organisationer. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-b0252e6\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-b0252e6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a2966000a3ec\">Hur kan biljettprogramvara hj\u00e4lpa mitt f\u00f6retag? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Med en biljettprogramvara beh\u00f6ver supportagenter inte l\u00e4ngre v\u00e4xla mellan flera applikationer. Ist\u00e4llet centraliseras f\u00f6rfr\u00e5gningar i systemet, vilket g\u00f6r att agenter kan f\u00f6rb\u00e4ttra sin svars- och l\u00f6sningstid. F\u00f6rfr\u00e5gningar kan ocks\u00e5 enkelt sp\u00e5ras, prioriteras och organiseras s\u00e5 att inget g\u00e5r f\u00f6rlorat eller gl\u00f6ms bort. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9801724 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9801724\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-26ef63d\" data-id=\"26ef63d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c334b72 elementor-widget elementor-widget-heading\" data-id=\"c334b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00d6ka kundsupporten med OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d33490 elementor-widget elementor-widget-text-editor\" data-id=\"6d33490\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utv\u00e4rdera OneDesk sj\u00e4lv med en fullfj\u00e4drad 14-dagars gratis provperiod. Inget kreditkort kr\u00e4vs.<\/p>\n<p>Kolla in v\u00e5r <a href=\"https:\/\/onedesk.com\/sv\/komma-igang-med-onedesk\/\">Onboarding Guide<\/a> eller <a href=\"https:\/\/onedesk.com\/sv\/demo\/bok-demo\/\">boka en demo<\/a> f\u00f6r att se OneDesk i aktion.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8210c2e elementor-align-center elementor-widget elementor-widget-global elementor-global-161540 elementor-global-131872 elementor-widget-button\" data-id=\"8210c2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/sv\/registrera-dig-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-823c510 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"823c510\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f7214a\" data-id=\"4f7214a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9761fde elementor-widget elementor-widget-heading\" data-id=\"9761fde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L\u00e4s mer om helpdesk-biljetter fr\u00e5n OneDesk-bloggen:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-301e506 elementor-widget elementor-widget-uael-posts\" data-id=\"301e506\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1,&quot;card_show_filters&quot;:&quot;no&quot;}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__grid-empty\">\n\t\t\t<p>Tyv\u00e4rr, vi kunde inte hitta n\u00e5gra inl\u00e4gg. F\u00f6rs\u00f6k med en annan s\u00f6kning.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hj\u00e4lpdesk biljettprogramvara Varf\u00f6r anv\u00e4nda helpdesk-biljettprogramvara? M\u00e5nga f\u00f6retag f\u00f6rlitar sig p\u00e5 e-post f\u00f6r att ge support. En traditionell e-postkorg saknar dock verktygen f\u00f6r att enkelt organisera och prioritera f\u00f6rfr\u00e5gningar och p\u00e5 annat s\u00e4tt effektivisera dina arbetsfl\u00f6den. En biljettprogramvara \u00e4r en applikation som kan hj\u00e4lpa ditt team att konsolidera en m\u00e4ngd olika kundsupportbehov. Det kan st\u00f6dja treamline [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":114678,"menu_order":21,"comment_status":"closed","ping_status":"open","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-150134","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hj\u00e4lpdesk biljettf\u00f6rs\u00e4ljningsprogram | Prova OneDesk gratis<\/title>\n<meta name=\"description\" content=\"H\u00e5ll kunderna n\u00f6jda. 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