{"id":151972,"date":"2021-12-16T19:03:19","date_gmt":"2021-12-16T19:03:19","guid":{"rendered":"https:\/\/onedesk.com\/funktioner-index\/helpdesk-biljettsystem\/"},"modified":"2024-06-20T20:54:16","modified_gmt":"2024-06-20T20:54:16","slug":"helpdesk-ticketing-system","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/funktioner-index\/helpdesk-ticketing-system\/","title":{"rendered":"Helpdesk biljettsystem"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"151972\" class=\"elementor elementor-151972 elementor-57140\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a386c5 e-flex e-con-boxed e-con e-parent\" data-id=\"8a386c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e62ce2e elementor-widget elementor-widget-heading\" data-id=\"e62ce2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Helpdesk Ticking System<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45d71fb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45d71fb3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49791290\" data-id=\"49791290\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-645a77ea elementor-widget elementor-widget-text-editor\" data-id=\"645a77ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ett kraftfullt ramverk f\u00f6r helpdesk och projektledning byggt f\u00f6r att fungera som du g\u00f6r.<br \/>F\u00e5nga, automatisera och l\u00f6sa med OneDesks hj\u00e4lpdesk-biljettl\u00f6sning.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56a32cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56a32cb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c9bdf5\" data-id=\"5c9bdf5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee4b5e8 elementor-align-center elementor-widget elementor-widget-global elementor-global-161540 elementor-global-131872 elementor-widget-button\" data-id=\"ee4b5e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/sv\/registrera-dig-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-565a362e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"565a362e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-114b4284\" data-id=\"114b4284\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e8b95f elementor-widget elementor-widget-image\" data-id=\"5e8b95f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"347\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three.png\" class=\"attachment-large size-large wp-image-152056\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-300x104.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-768x266.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-865x300.png 865w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-255x88.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-231x80.png 231w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-115x40.png 115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-480x167.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-500x174.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-750x260.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-360x125.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4f6c071 e-flex e-con-boxed e-con e-parent\" data-id=\"4f6c071\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2397b56 e-con-full e-flex e-con e-child\" data-id=\"2397b56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55e9e47 elementor-widget elementor-widget-heading\" data-id=\"55e9e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Uppr\u00e4tta ordning i din kundsupport  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a0e8b1 e-flex e-con-boxed e-con e-parent\" data-id=\"3a0e8b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b614b4 e-con-full e-flex e-con e-child\" data-id=\"4b614b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5222123 elementor-widget elementor-widget-heading\" data-id=\"5222123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unika biljetttyper<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a20cff elementor-widget elementor-widget-text-editor\" data-id=\"4a20cff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du f\u00e5r m\u00e5nga kundf\u00f6rfr\u00e5gningar, s\u00e5 varf\u00f6r sortera dem alla i en kategori och l\u00e5ta dina agenter ta itu med biljetter som de inte \u00e4r l\u00e4mpliga f\u00f6r? OneDesk l\u00e5ter dig anpassa \u00e4rendetyper f\u00f6r att m\u00f6jligg\u00f6ra b\u00e4ttre organisation av f\u00f6rfr\u00e5gningar och f\u00f6r att g\u00f6ra det l\u00e4ttare att tilldela r\u00e4tt agent till den biljett som de \u00e4r b\u00e4st l\u00e4mpade att hantera.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cab046a e-con-full e-flex e-con e-child\" data-id=\"cab046a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21da723 elementor-widget elementor-widget-image\" data-id=\"21da723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Ticket.svg\" class=\"attachment-medium size-medium wp-image-152067\" alt=\"Biljettsamarbete\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abf2a27 e-flex e-con-boxed e-con e-parent\" data-id=\"abf2a27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-585edd3 e-con-full e-flex e-con e-child\" data-id=\"585edd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de97156 elementor-widget elementor-widget-image\" data-id=\"de97156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Status-1.svg\" class=\"attachment-medium size-medium wp-image-152078\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbe0f77 e-con-full e-flex e-con e-child\" data-id=\"fbe0f77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f150054 elementor-widget elementor-widget-heading\" data-id=\"f150054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unika biljettstatus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370d967 elementor-widget elementor-widget-text-editor\" data-id=\"370d967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dina biljetter kan vara olika och unika och deras status kan ocks\u00e5 vara det. OneDesk g\u00f6r att du kan anpassa \u00e4rendestatus f\u00f6r varje typ av \u00e4rende. Detta hj\u00e4lper dig att sp\u00e5ra framstegen f\u00f6r varje biljetttyp p\u00e5 en mer detaljerad niv\u00e5.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54889da e-flex e-con-boxed e-con e-parent\" data-id=\"54889da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bad442 e-con-full e-flex e-con e-child\" data-id=\"2bad442\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f236e0 elementor-widget elementor-widget-heading\" data-id=\"7f236e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unika skapande e-postmeddelanden<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8841d5b elementor-widget elementor-widget-text-editor\" data-id=\"8841d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAnv\u00e4nd unika skapande e-postmeddelanden f\u00f6r varje biljetttyp. Du kan automatiskt vidarebefordra till en distinkt skapande e-post f\u00f6r att skapa en specifik biljetttyp i din OneDesk. Detta l\u00e5ter dig organisera inkommande biljetter automatiskt, vilket sparar tid f\u00f6r dina agenter.\n\nAlternativt kan du skapa biljetter fr\u00e5n flera inkorgar och dirigera r\u00e4tt agent, typ eller beh\u00e5llare baserat p\u00e5 den inkommande k\u00f6n.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cd5adf e-con-full e-flex e-con e-child\" data-id=\"0cd5adf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae49f65 elementor-widget elementor-widget-image\" data-id=\"ae49f65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/E-mail.svg\" class=\"attachment-medium size-medium wp-image-152089\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-950735d e-flex e-con-boxed e-con e-parent\" data-id=\"950735d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-776fee5 e-con-full e-flex e-con e-child\" data-id=\"776fee5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5a1f1 elementor-widget elementor-widget-image\" data-id=\"6a5a1f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Workflow.svg\" class=\"attachment-medium size-medium wp-image-152100\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5683549 e-con-full e-flex e-con e-child\" data-id=\"5683549\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39459e0 elementor-widget elementor-widget-heading\" data-id=\"39459e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unika arbetsfl\u00f6den<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae9f24 elementor-widget elementor-widget-text-editor\" data-id=\"4ae9f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk l\u00e5ter dig skapa unika automatiseringsregler specifikt f\u00f6r varje biljetttyp. Detta l\u00e5ter dig automatisera \u00e5tg\u00e4rder som:<\/p>\n<ul>\n<li>Tilldela en biljetttyp till en agent eller ett team<\/li>\n<li>Dirigera specifika biljetter till utsedda projekt<\/li>\n<li>Skickar automatiska svar p\u00e5 vanliga fr\u00e5gor<\/li>\n<li>Och mer!<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3104e3 e-flex e-con-boxed e-con e-parent\" data-id=\"d3104e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f101c8 e-con-full e-flex e-con e-child\" data-id=\"5f101c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1482c33 elementor-widget elementor-widget-heading\" data-id=\"1482c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ge b\u00e4ttre kundservice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbbc803 e-flex e-con-boxed e-con e-parent\" data-id=\"fbbc803\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b9b8be5 e-con-full e-flex e-con e-child\" data-id=\"b9b8be5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-488f481 elementor-widget elementor-widget-heading\" data-id=\"488f481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Livechatt <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77dddf0 elementor-widget elementor-widget-text-editor\" data-id=\"77dddf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesks helpdesk-biljettsystem inkluderar en <a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/live-chatt-kundsupport\/\">anpassningsbar och brandbar livechatt<\/a> med varje plan. Denna livechatt l\u00e5ter dig prata med dina kunder i realtid. Att ha en livechatt g\u00f6r det m\u00f6jligt f\u00f6r dina agenter att b\u00e4ttre betj\u00e4na dina kunder och att kunna skapa biljetter direkt fr\u00e5n konversationen de har med en kund.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bdf5ec e-con-full e-flex e-con e-child\" data-id=\"5bdf5ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-929ccf7 elementor-widget elementor-widget-image\" data-id=\"929ccf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp\" class=\"attachment-large size-large wp-image-169220\" alt=\"anpassad programvara f\u00f6r livechatt f\u00f6r kunder\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat-225x300.webp 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28b15bd e-flex e-con-boxed e-con e-parent\" data-id=\"28b15bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-204d130 e-con-full e-flex e-con e-child\" data-id=\"204d130\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cda050 elementor-widget elementor-widget-image\" data-id=\"8cda050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"672\" height=\"803\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp\" class=\"attachment-medium_large size-medium_large wp-image-256072\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp 672w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form-251x300.webp 251w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c56a36d e-con-full e-flex e-con e-child\" data-id=\"c56a36d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee9624 elementor-widget elementor-widget-heading\" data-id=\"6ee9624\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Webblanketter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-219d7f1 elementor-widget elementor-widget-text-editor\" data-id=\"219d7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Anpassningsbara webbformul\u00e4r kan skapas f\u00f6r varje unik biljetttyp. Dessa sj\u00e4lvbetj\u00e4ningsformul\u00e4r f\u00f6r biljettskapande l\u00e5ter dina kunder fylla i de uppgifter du beh\u00f6ver och skicka in f\u00f6rfr\u00e5gningar till l\u00e4mplig agent. Detta frig\u00f6r tid f\u00f6r dina agenter som f\u00e5r all information de beh\u00f6ver direkt f\u00f6r att b\u00f6rja arbeta med \u00e4rendet. Automatiseringar kan organisera dessa inkommande biljetter till l\u00e4mpligt projekt eller boxar s\u00e5 att dina agenter inte beh\u00f6ver organisera dem manuellt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d31c0a e-flex e-con-boxed e-con e-parent\" data-id=\"0d31c0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8a86c18 e-con-full e-flex e-con e-child\" data-id=\"8a86c18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1330ea elementor-widget elementor-widget-heading\" data-id=\"d1330ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kundportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f85d3 elementor-widget elementor-widget-text-editor\" data-id=\"c3f85d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En dedikerad kundportal l\u00e5ter dina kunder sp\u00e5ra status f\u00f6r sina f\u00f6rfr\u00e5gningar. Inbyggda verktyg l\u00e5ter kunden s\u00f6ka eller filtrera biljetter, se biljettstatus, f\u00f6lja en biljett och naturligtvis skicka in nya f\u00f6rfr\u00e5gningar. Att ge dina kunder mer frihet och kontroll ger b\u00e4ttre kundservice och minskar de f\u00f6rfr\u00e5gningar som din helpdesk f\u00e5r ang\u00e5ende biljettstatusuppdateringar, vanliga fr\u00e5gor och instruktioner.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ca290d e-con-full e-flex e-con e-child\" data-id=\"7ca290d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae42622 elementor-widget elementor-widget-image\" data-id=\"ae42622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"589\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp\" class=\"attachment-large size-large wp-image-262875\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-300x177.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-768x454.webp 768w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b87c26 e-flex e-con-boxed e-con e-parent\" data-id=\"7b87c26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d05f78 e-con-full e-flex e-con e-child\" data-id=\"3d05f78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94ca09a elementor-widget elementor-widget-image\" data-id=\"94ca09a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"590\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp\" class=\"attachment-medium_large size-medium_large wp-image-238736\" alt=\"kunskapsbas f\u00f6r kundsj\u00e4lvbetj\u00e4ning\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-300x230.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp 936w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25ba0d1 e-con-full e-flex e-con e-child\" data-id=\"25ba0d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b966a61 elementor-widget elementor-widget-heading\" data-id=\"b966a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kunskapsbas <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b2be5 elementor-widget elementor-widget-text-editor\" data-id=\"b0b2be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOneDesk l\u00e5ter dig skapa en dedikerad kunskapsbas, eller flera kunskapsbaser. Aktivera kunskapsbasen f\u00f6r att ge svar p\u00e5 dina kunders vanligaste fr\u00e5gor eller detaljerade guider. Denna <a href=\"https:\/\/onedesk.com\/self-service-best-practices\/\">sj\u00e4lvbetj\u00e4ningsapplikation<\/a> l\u00e5ter dina kunder s\u00f6ka igenom en kategoriserad samling artiklar och enkelt hitta den information de beh\u00f6ver utan att beh\u00f6va kontakta ditt supportteam. Detta minskar den tid ditt team l\u00e4gger ner p\u00e5 att svara p\u00e5 fr\u00e5gor och hur man g\u00f6r-f\u00f6rfr\u00e5gningar.\n\nTj\u00e4na flera branscher eller f\u00f6retag? Skapa helt enkelt individuella kunskapsbaser f\u00f6r var och en s\u00e5 att ingen ser informationen som inte \u00e4r relevant f\u00f6r dem. Skapa dessutom en kunskapsbas f\u00f6r interna teamprocesser.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4e5709 e-flex e-con-boxed e-con e-parent\" data-id=\"a4e5709\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-254daae e-con-full e-flex e-con e-child\" data-id=\"254daae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1d7b2c elementor-widget elementor-widget-heading\" data-id=\"e1d7b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimerade och automatiserade biljettarbetsfl\u00f6den<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2faf2dc e-flex e-con-boxed e-con e-parent\" data-id=\"2faf2dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89516d4 e-con-full e-flex e-con e-child\" data-id=\"89516d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7129cfa elementor-widget elementor-widget-heading\" data-id=\"7129cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">F\u00e5nga automatiskt kundf\u00f6rfr\u00e5gningar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b949ca8 elementor-widget elementor-widget-text-editor\" data-id=\"b949ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk l\u00e5ter dig hantera alla inkommande kundbiljetter genom v\u00e5rt sammankopplade flerkanals biljettfl\u00f6de. Biljetter skickas automatiskt till din OneDesk fr\u00e5n e-postmeddelanden och anpassningsbara webbformul\u00e4r. Detta g\u00f6r att du kan f\u00e5nga f\u00f6rfr\u00e5gningar och se till att ingen kommunikation missas. OneDesk automatiserar:<\/p>\n<p><b>F\u00e5nga f\u00f6rfr\u00e5gningar<\/b> fr\u00e5n din egen supporte-post.<\/p>\n<p><strong>Skapandet av biljetter fr\u00e5n integrationer<\/strong> som kan utl\u00f6sa en automatisering i OneDesk.<\/p>\n<p><strong>Integreringsutl\u00f6sare (API)<\/strong> kan skapa en \u00e5tg\u00e4rd som skapar en biljett i OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96549cb e-con-full e-flex e-con e-child\" data-id=\"96549cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6896de8 elementor-widget elementor-widget-image\" data-id=\"6896de8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-1024x682.jpg\" class=\"attachment-large size-large wp-image-167372\" alt=\"UXVpY2sgR3VpZGU6IE9uZURlc2sgU2V0dXAgZm9yIEludGVybmFsIEVuZC1Vc2VycyAmIEV4dGVybmFsIEN1c3RvbWVycw==\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-1024x682.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d21f5f1 e-flex e-con-boxed e-con e-parent\" data-id=\"d21f5f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db1b37f e-con-full e-flex e-con e-child\" data-id=\"db1b37f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a44a395 elementor-widget elementor-widget-image\" data-id=\"a44a395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"334\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1.jpg\" class=\"attachment-medium_large size-medium_large wp-image-131511\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb4dd8 e-con-full e-flex e-con e-child\" data-id=\"bbb4dd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7949a elementor-widget elementor-widget-heading\" data-id=\"cf7949a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00d6ka produktiviteten med arbetsautomatisering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed5963 elementor-widget elementor-widget-text-editor\" data-id=\"6ed5963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk l\u00e5ter dig optimera ditt arbetsfl\u00f6de genom att automatisera s\u00e4ndningen av svar och e-postmeddelanden, skapa och tilldela biljetter och mer. Med kraftfulla automatiseringar av arbetsfl\u00f6den kan din helpdesk fungera smidigt och dina agenter l\u00e4gger mindre tid p\u00e5 att utf\u00f6ra repetitiva uppgifter. Med OneDesks automationsverktyg kan du:<\/p>\n<p><b>Minska manuella och repetitiva uppgifter<\/b> som att st\u00e4nga inaktiva biljetter.<\/p>\n<p><b>Tilldela biljetter automatiskt<\/b> till enskilda agenter, till ett team eller genom runda f\u00f6r att s\u00e4kerst\u00e4lla att arbetsbelastningen \u00e4r j\u00e4mnt f\u00f6rdelad.<\/p>\n<p><b>Automatisk routing<\/b> f\u00f6r att skicka biljetter till specifika projekt, tilldela team och uppr\u00e4tth\u00e5lla b\u00e4ttre helpdesk-organisation.<\/p>\n<p><b>Automatisk uppdatering av<\/b> \u00e4rendestatus f\u00f6r att b\u00e4ttre sp\u00e5ra framstegen p\u00e5 biljetter.<\/p>\n<p><b>Standardsvar och e-postmallar<\/b> f\u00f6r att automatisera svar p\u00e5 vanliga fr\u00e5gor och f\u00f6rfr\u00e5gningar.<\/p>\n<p><b>Anpassningsbara mass\u00e5tg\u00e4rder,<\/b> \u00e4ven kallade makron, kan sparas och anv\u00e4ndas f\u00f6r att utf\u00f6ra \u00e5tg\u00e4rder p\u00e5 flera biljetter samtidigt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6c26c5 e-flex e-con-boxed e-con e-parent\" data-id=\"f6c26c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-70f5d7a e-con-full e-flex e-con e-child\" data-id=\"70f5d7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-463cd58 elementor-widget elementor-widget-heading\" data-id=\"463cd58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">F\u00e5nga automatiskt kundf\u00f6rfr\u00e5gningar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc8fa9f elementor-widget elementor-widget-text-editor\" data-id=\"cc8fa9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Din biljettdetaljpanel \u00e4r full av funktioner och l\u00e5ter dig hantera dem alla fr\u00e5n en f\u00f6nstersk\u00e4rm:<\/p>\n<p><b>Underuppgifter:<\/b> l\u00e5ter dig sp\u00e5ra och definiera arbete mer i detalj<\/p>\n<p><b>Statuser:<\/b> H\u00e5ll dig informerad om biljettens aktuella status<\/p>\n<p><b>F\u00f6rloppsindikator:<\/b> l\u00e5ter dig \u00f6vervaka slutf\u00f6rda framsteg<\/p>\n<p><b>Timers:<\/b> g\u00f6r det m\u00f6jligt f\u00f6r dina agenter att logga arbete n\u00e4r de slutf\u00f6r det<\/p>\n<p><b>Tidrapporter:<\/b> l\u00e5t dina agenter sp\u00e5ra utf\u00f6rt arbete och mata in detaljerad information om utf\u00f6rt arbete<\/p>\n<p><b>Interna samtal:<\/b> h\u00e5ll dig och ditt team i kontakt ang\u00e5ende arbetet med biljetten<\/p>\n<p><b>Kundv\u00e4nda konversationer:<\/b> l\u00e5ter dig svara direkt till dina kunder och h\u00e5lla reda p\u00e5 konversationshistoriken<\/p>\n<p>Och mer!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b328d67 e-con-full e-flex e-con e-child\" data-id=\"b328d67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da4a1b4 elementor-widget elementor-widget-image\" data-id=\"da4a1b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"674\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1.png\" class=\"attachment-large size-large wp-image-152111\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-300x202.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-768x518.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-445x300.png 445w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-255x172.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-119x80.png 119w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-480x324.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-500x337.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-750x506.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-360x243.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5f49c1 e-flex e-con-boxed e-con e-parent\" data-id=\"e5f49c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8a7d4c5 e-con-full e-flex e-con e-child\" data-id=\"8a7d4c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc356ba elementor-widget elementor-widget-image\" data-id=\"bc356ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-106344-scaled.jpg\" class=\"attachment-medium_large size-medium_large wp-image-129418\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce4f9ff e-con-full e-flex e-con e-child\" data-id=\"ce4f9ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-959907c elementor-widget elementor-widget-heading\" data-id=\"959907c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ge \u00f6verl\u00e4gsen kundsupport med Service Level Agreements (SLA)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee980e elementor-widget elementor-widget-text-editor\" data-id=\"2ee980e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tServiceniv\u00e5avtal hj\u00e4lper dig att h\u00e5lla dina agenter och kunder informerade. SLA definierar svars- eller uppl\u00f6sningstiderna f\u00f6r inkommande biljetter. I OneDesk \u00e4r SLA:er konfigurerbara efter dina aff\u00e4rskrav. Se till att dina agenter h\u00e5ller sina deadlines med integrerade SLA-verktyg som inkluderar:\n<ul>\n \t<li>SLA-hantering<\/li>\n \t<li>Aviseringar om SLA-brott<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Helpdesk Ticking System Ett kraftfullt ramverk f\u00f6r helpdesk och projektledning byggt f\u00f6r att fungera som du g\u00f6r.F\u00e5nga, automatisera och l\u00f6sa med OneDesks hj\u00e4lpdesk-biljettl\u00f6sning. Sign up free! Uppr\u00e4tta ordning i din kundsupport Unika biljetttyper Du f\u00e5r m\u00e5nga kundf\u00f6rfr\u00e5gningar, s\u00e5 varf\u00f6r sortera dem alla i en kategori och l\u00e5ta dina agenter ta itu med biljetter som de [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151688,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"footnotes":""},"class_list":["post-151972","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helpdesk biljettsystem | Funktioner | OneDesk Software App<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e4r helpdesk och projektledningsprogram. 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