{"id":153273,"date":"2021-12-16T21:41:52","date_gmt":"2021-12-16T21:41:52","guid":{"rendered":"https:\/\/onedesk.com\/funktioner-index\/auto-triage\/"},"modified":"2023-08-08T18:59:37","modified_gmt":"2023-08-08T18:59:37","slug":"auto-triage","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/funktioner-index\/auto-triage\/","title":{"rendered":"Auto-triage"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"153273\" class=\"elementor elementor-153273 elementor-117941\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-918bb89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"918bb89\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eada0e5\" data-id=\"eada0e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0286e1 elementor-widget elementor-widget-heading\" data-id=\"d0286e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Auto-Triage i OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-05aaf89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05aaf89\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3605a5d\" data-id=\"3605a5d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46275d1 elementor-widget elementor-widget-text-editor\" data-id=\"46275d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p>Spara tid och effektivisera ditt arbetsfl\u00f6de genom att automatisk triage i OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0533951 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0533951\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0cbcdc2\" data-id=\"0cbcdc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ec07e9 elementor-align-center elementor-widget elementor-widget-global elementor-global-161540 elementor-global-131872 elementor-widget-button\" data-id=\"9ec07e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/sv\/registrera-dig-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c991027 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c991027\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-90bed3a\" data-id=\"90bed3a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-151465f elementor-widget elementor-widget-heading\" data-id=\"151465f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vad \u00e4r automatisk triaging?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69d651c elementor-widget elementor-widget-text-editor\" data-id=\"69d651c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automatiserad triaging h\u00e4nvisar till att rikta en biljett eller uppgift till r\u00e4tt person eller lag utan manuell inblandning. I OneDesk kan triaging g\u00f6ras genom mycket flexibla <a href=\"https:\/\/onedesk.com\/pt-pt\/videos\/webinar-automatizacoes\/\">automatiseringsregler<\/a> .  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c0b9307 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0b9307\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e0286f9\" data-id=\"e0286f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-942085d elementor-widget elementor-widget-heading\" data-id=\"942085d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delegera arbete automatiskt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f83dec5 elementor-widget elementor-widget-text-editor\" data-id=\"f83dec5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk l\u00e5ter dig skapa regler f\u00f6r automatisk routing f\u00f6r biljetter, uppgifter och projekt. Spara tid genom att automatisera processen att <a href=\"https:\/\/onedesk.com\/pt-pt\/videos\/onedesk-getting-start-auto-triagem-cliente-pedidos\/\">triage<\/a> dina inkommande biljetter till helpdesk-agenter. Automatiseringar \u00e4r kraftfulla och konfigurerbara. Delegera inkommande biljetter till agenter baserat p\u00e5 kunden, <a href=\"https:\/\/onedesk.com\/sv\/funktioner-index\/konfigurerbara-typer\/\">biljetttypen<\/a> , specifika nyckelord och mer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bbfbd5 elementor-widget elementor-widget-heading\" data-id=\"9bbfbd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Triagera flexibelt biljetter och uppgifter<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-860dde3 elementor-widget elementor-widget-text-editor\" data-id=\"860dde3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan triage mer \u00e4n bara inkommande <a href=\"https:\/\/onedesk.com\/helpdesk-project-management-glossary\/\">biljetter eller uppgifter<\/a> . Optimera ditt arbetsfl\u00f6de genom att triage eller omtilldela biljetter eller uppgifter under deras livscykel. H\u00e4r \u00e4r n\u00e5gra exempel:<\/p>\n<ul>\n<li>Tilldela automatiskt en biljett till en chef om dess <a href=\"https:\/\/onedesk.com\/pt-pt\/videos\/onedesk-getting-start-task-prioritization-scoring-planning\/\">prioritet<\/a> \u00e4ndras till 5 stj\u00e4rnor.  <\/li>\n<li>Tilldela automatiskt en uppgift till ett annat team n\u00e4r den g\u00e5r in i en godk\u00e4nd status.<\/li>\n<li>  Tilldela om en uppgift om den skickas till ett annat projekt.  <\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3bb20ef\" data-id=\"3bb20ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e71e516 elementor-widget elementor-widget-image\" data-id=\"e71e516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"549\" height=\"349\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/WorkflowsHome.webp\" class=\"attachment-large size-large wp-image-161914\" alt=\"automatiseringar av helpdeskhantering\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/WorkflowsHome.webp 549w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/WorkflowsHome-300x191.webp 300w\" sizes=\"(max-width: 549px) 100vw, 549px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9e6e19c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9e6e19c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fe3a1d1\" data-id=\"fe3a1d1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04c139a elementor-widget elementor-widget-heading\" data-id=\"04c139a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L\u00e4rresurser<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f97a2c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f97a2c4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b3424e4\" data-id=\"b3424e4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ebb3de elementor-widget elementor-widget-heading\" data-id=\"8ebb3de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c6e3d1fb-e549-46c1-aa95-44385ed6517a\">St\u00e4ll in automatisk triage baserat p\u00e5 kundorganisation<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4161c8f elementor-widget elementor-widget-text-editor\" data-id=\"4161c8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Autotriage inkommande biljetter till l\u00e4mpligt team eller agent baserat p\u00e5 kundorganisationen.<\/p>\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c6e3d1fb-e549-46c1-aa95-44385ed6517a\"><strong>L\u00e4s mer&gt;&gt;<\/strong><\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1be97de\" data-id=\"1be97de\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ea6188 elementor-widget elementor-widget-heading\" data-id=\"4ea6188\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b13c4e94-0c38-4cc0-a129-d1634fcc513d?customerAccess\">Om resursf\u00f6rdelning<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d79056 elementor-widget elementor-widget-text-editor\" data-id=\"5d79056\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bed\u00f6m var och n\u00e4r du ska tilldela arbete och balansera resurser effektivt.  <\/p>\n<p><strong><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b13c4e94-0c38-4cc0-a129-d1634fcc513d?customerAccess\">L\u00e4s mer&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f32a307\" data-id=\"f32a307\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21b048e elementor-widget elementor-widget-heading\" data-id=\"21b048e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\">Anv\u00e4nder automatisk routing<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37abdfa elementor-widget elementor-widget-text-editor\" data-id=\"37abdfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dirigera automatiskt biljetter eller uppgifter till projekt, team och mer.<\/p>\n<p><strong><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a?customerAccess\">L\u00e4s mer&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9061a28 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9061a28\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ffe0174\" data-id=\"ffe0174\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71220ed elementor-align-center elementor-widget elementor-widget-global elementor-global-161540 elementor-global-131872 elementor-widget-button\" data-id=\"71220ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/sv\/registrera-dig-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Auto-Triage i OneDesk Spara tid och effektivisera ditt arbetsfl\u00f6de genom att automatisk triage i OneDesk. Sign up free! Vad \u00e4r automatisk triaging? Automatiserad triaging h\u00e4nvisar till att rikta en biljett eller uppgift till r\u00e4tt person eller lag utan manuell inblandning. I OneDesk kan triaging g\u00f6ras genom mycket flexibla automatiseringsregler . 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