{"id":154023,"date":"2021-12-17T19:36:00","date_gmt":"2021-12-17T19:36:00","guid":{"rendered":"https:\/\/onedesk.com\/funktioner-index\/sla-forvaltning\/"},"modified":"2023-08-08T19:22:24","modified_gmt":"2023-08-08T19:22:24","slug":"sla-forvaltning","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/funktioner-index\/sla-forvaltning\/","title":{"rendered":"SLA Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154023\" class=\"elementor elementor-154023 elementor-82928\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a4cf125 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a4cf125\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fc6126e\" data-id=\"7fc6126e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bc45bb4 elementor-widget elementor-widget-heading\" data-id=\"5bc45bb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">SLA Management<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5838f643 elementor-widget elementor-widget-text-editor\" data-id=\"5838f643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Optimera din kundservice och support med OneDesk SLA-hantering.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83a5d59 elementor-align-center elementor-widget elementor-widget-global elementor-global-161540 elementor-global-131872 elementor-widget-button\" data-id=\"83a5d59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/sv\/registrera-dig-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-68222c5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"68222c5d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46de567f\" data-id=\"46de567f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5efbfa15 elementor-widget elementor-widget-image\" data-id=\"5efbfa15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"129\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-768x129.png\" class=\"attachment-medium_large size-medium_large wp-image-154033\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-768x129.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-300x50.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-1024x172.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-1140x192.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-255x43.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-476x80.png 476w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-238x40.png 238w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-480x81.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-500x84.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-750x126.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-360x60.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support.png 1500w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10ce3053 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10ce3053\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60baab78\" data-id=\"60baab78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31ce6ae4 elementor-widget elementor-widget-text-editor\" data-id=\"31ce6ae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Policyer f\u00f6r serviceniv\u00e5avtal (SLA) hj\u00e4lper dig att f\u00f6rb\u00e4ttra kundservicen. Genom att ha SLA p\u00e5 plats kan du m\u00e4ta och f\u00f6rb\u00e4ttra responsen hos kundsupportteamet och \u00f6ka kundn\u00f6jden. De \u00e4r ofta en kritisk komponent f\u00f6r effektiv kundsupport.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-306acfe5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"306acfe5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f75dcda\" data-id=\"f75dcda\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00dd678 elementor-widget elementor-widget-heading\" data-id=\"00dd678\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesks anpassningsbara SLA-hantering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0f87f2 elementor-widget elementor-widget-text-editor\" data-id=\"e0f87f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Genom att anv\u00e4nda OneDesks SLA:er kan du:<\/p>\n<ul>\n<li aria-level=\"1\">Leverera \u00f6verl\u00e4gsna servicem\u00e5l<\/li>\n<li aria-level=\"1\">S\u00e4kerst\u00e4ll snabba svar p\u00e5 kundf\u00f6rfr\u00e5gningar<\/li>\n<li aria-level=\"1\">Bed\u00f6m din niv\u00e5 av st\u00f6d<\/li>\n<li aria-level=\"1\">Definiera policyer som t\u00e4cker dina svars- och l\u00f6sningstider f\u00f6r biljetter<\/li>\n<li aria-level=\"1\">Koppla automatiskt inkommande biljetter till en policy<\/li>\n<li aria-level=\"1\">Meddela tilldelade agenter om kommande biljettintr\u00e5ng<\/li>\n<\/ul>\n<p>Du kan definiera policyn, tilldela biljetter till den policyn och meddela dina teammedlemmar innan de bryter mot policyn.<\/p>\n<p><b>F\u00f6rsta svaret:<\/b> Det h\u00e4r \u00e4r tiden mellan mottagandet av \u00e4rendet och det f\u00f6rsta svaret som skickas till f\u00f6rfr\u00e5garen.<\/p>\n<p><strong>N\u00e4sta svar:<\/strong> Det h\u00e4r \u00e4r tiden mellan det f\u00f6rsta svaret och det andra svaret.<\/p>\n<p>Periodiskt svar: Det h\u00e4r \u00e4r hur l\u00e5ng tid mellan efterf\u00f6ljande svar.<\/p>\n<p><strong>Beg\u00e4ran v\u00e4nta:<\/strong> Detta \u00e4r den totala tiden som beg\u00e4raren (kunden) v\u00e4ntar p\u00e5 ett agentsvar. Detta forts\u00e4tter att \u00f6ka n\u00e4r kunden v\u00e4ntar p\u00e5 svar. Observera att denna tid inte inkluderar den tid du v\u00e4ntar p\u00e5 kunden.<\/p>\n<p><strong>Agentarbete:<\/strong> Agentarbete. Detta \u00e4r antalet arbetstimmar f\u00f6r verkligt arbete som spenderas p\u00e5 biljetten.<\/p>\n<p><strong>Uppl\u00f6sning:<\/strong> Detta \u00e4r tiden tills biljetten flyttas till ett &#8220;f\u00e4rdigt&#8221; tillst\u00e5nd.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63bcd45e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63bcd45e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2cb55a3c\" data-id=\"2cb55a3c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49a4bcc6 elementor-widget elementor-widget-heading\" data-id=\"49a4bcc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">S\u00e4tt f\u00f6rv\u00e4ntningar<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30f75323 elementor-widget elementor-widget-text-editor\" data-id=\"30f75323\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLA:er l\u00e5ter dig definiera serviceniv\u00e5n du tillhandah\u00e5ller dina kunder inklusive agentens svarstid, uppl\u00f6sningstid och kostnaden f\u00f6r tj\u00e4nsterna.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2f7271 elementor-widget elementor-widget-heading\" data-id=\"f2f7271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Skapa servicem\u00e5l<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6589caf elementor-widget elementor-widget-text-editor\" data-id=\"6589caf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se till att dina supportagenter uppfyller en kunds f\u00f6rv\u00e4ntningar p\u00e5 serviceniv\u00e5n f\u00f6r att bibeh\u00e5lla kundn\u00f6jdheten.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-215789e elementor-widget elementor-widget-heading\" data-id=\"215789e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Definiera tidsgr\u00e4nser<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7cf39b elementor-widget elementor-widget-text-editor\" data-id=\"d7cf39b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>F\u00f6rs\u00e4kra dina kunder att de kan f\u00f6rv\u00e4nta sig service inom r\u00e4tt tid. Detta leder till konsekvent svar hos agenter och h\u00f6gre kundn\u00f6jdhet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f3c1807\" data-id=\"3f3c1807\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ff5ad0 elementor-widget elementor-widget-image\" data-id=\"4ff5ad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"814\" height=\"528\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png\" class=\"attachment-large size-large wp-image-186412\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png 814w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-300x195.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-768x498.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-463x300.png 463w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-123x80.png 123w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-480x311.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-500x324.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-750x486.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-360x234.png 360w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33bdfd23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33bdfd23\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-79ab6b5\" data-id=\"79ab6b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-350e6b9 elementor-widget elementor-widget-image\" data-id=\"350e6b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"739\" height=\"317\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp\" class=\"attachment-large size-large wp-image-168907\" alt=\"serviceniv\u00e5avtalsst\u00f6d\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp 739w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches-300x129.webp 300w\" sizes=\"(max-width: 739px) 100vw, 739px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ed6e1be\" data-id=\"1ed6e1be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75af220 elementor-widget elementor-widget-heading\" data-id=\"75af220\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">F\u00e5 en konkurrensf\u00f6rdel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50a56fae elementor-widget elementor-widget-text-editor\" data-id=\"50a56fae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Genom att anv\u00e4nda SLA som tj\u00e4nsteleverant\u00f6r kan du sticka ut bland dina konkurrenter. Alla tj\u00e4nsteleverant\u00f6rer \u00e4r inte villiga att tillhandah\u00e5lla serviceniv\u00e5avtal, och genom att ha SLA f\u00f6rs\u00e4krar du dina kunder att du \u00e4r dedikerad till att ge bra kundsupport i tid.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00dc2af elementor-widget elementor-widget-heading\" data-id=\"00dc2af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Bed\u00f6m din supportniv\u00e5<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fe0a6e elementor-widget elementor-widget-text-editor\" data-id=\"1fe0a6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk l\u00e5ter dig bed\u00f6ma din supportniv\u00e5 med hj\u00e4lp av vyer som visar SLA-brott, biljetter med eller utan SLA, en enskild supportagents tj\u00e4nst och arbetsbelastning och mer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29ff8d3 elementor-widget elementor-widget-heading\" data-id=\"29ff8d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">F\u00e5 en extra inkomststr\u00f6m<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d0b72 elementor-widget elementor-widget-text-editor\" data-id=\"01d0b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan inte bara ge b\u00e4ttre service genom att st\u00e4lla in SLA:er, utan du kan ocks\u00e5 s\u00e4lja dessa tj\u00e4nster i merf\u00f6rs\u00e4ljning. Du kan definiera olika niv\u00e5er av support som kan vara en ny int\u00e4ktsstr\u00f6m f\u00f6r dig. L\u00e5t dina kunder betala mer f\u00f6r att f\u00e5 snabbare kundsupport.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-d3eb660 e-flex e-con-boxed e-con e-parent\" data-id=\"d3eb660\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abb7892 elementor-widget elementor-widget-heading\" data-id=\"abb7892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/onedesk.com\/sv\/registrera-dig-gratis\/\">Prova OneDesk gratis<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c23db87 elementor-widget elementor-widget-text-editor\" data-id=\"c23db87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prova gratis i 14 dagar. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f890894 elementor-align-center elementor-widget elementor-widget-global elementor-global-161540 elementor-global-131872 elementor-widget-button\" data-id=\"f890894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/sv\/registrera-dig-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4ff8b7 e-flex e-con-boxed e-con e-parent\" data-id=\"e4ff8b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2d643 elementor-widget elementor-widget-heading\" data-id=\"bb2d643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mer fr\u00e5n OneDesk-bloggen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f807e59 uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"f807e59\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__grid-empty\">\n\t\t\t<p>Tyv\u00e4rr, vi kunde inte hitta n\u00e5gra inl\u00e4gg. F\u00f6rs\u00f6k med en annan s\u00f6kning.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SLA Management Optimera din kundservice och support med OneDesk SLA-hantering. Sign up free! Policyer f\u00f6r serviceniv\u00e5avtal (SLA) hj\u00e4lper dig att f\u00f6rb\u00e4ttra kundservicen. Genom att ha SLA p\u00e5 plats kan du m\u00e4ta och f\u00f6rb\u00e4ttra responsen hos kundsupportteamet och \u00f6ka kundn\u00f6jden. De \u00e4r ofta en kritisk komponent f\u00f6r effektiv kundsupport. OneDesks anpassningsbara SLA-hantering Genom att anv\u00e4nda OneDesks [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151688,"menu_order":38,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-154023","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SLA-hantering | OneDesk HelpDesk &amp; Project Management App<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e4r helpdesk och projektledningsprogram. 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