{"id":154921,"date":"2021-12-20T16:01:38","date_gmt":"2021-12-20T16:01:38","guid":{"rendered":"https:\/\/onedesk.com\/funktioner-index\/agent-prestanda-overvakning\/"},"modified":"2023-08-08T19:08:11","modified_gmt":"2023-08-08T19:08:11","slug":"agent-prestanda-overvakning","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/funktioner-index\/agent-prestanda-overvakning\/","title":{"rendered":"Agentprestanda\u00f6vervakning"},"content":{"rendered":"\t\t
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Agentprestanda\u00f6vervakning<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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F\u00f6rb\u00e4ttra kvaliteten p\u00e5 ditt supportteam.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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OneDesk l\u00e5ter dig \u00f6vervaka och k\u00f6ra rapporter p\u00e5 dina helpdesk-agenter f\u00f6r att s\u00e4kerst\u00e4lla att de f\u00e5r jobbet gjort effektivt samtidigt som de levererar exceptionell kundsupport. H\u00e4r \u00e4r f\u00f6rdelarna med den h\u00e4r funktionen:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"timer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Visa en agents nuvarande och tidigare aktiviteter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk l\u00e5ter dig se vad dina agenter arbetar med i realtid. Se vem som f\u00f6r n\u00e4rvarande arbetar med vilken biljett genom anpassade vyer<\/a> samt timer\u00f6vervakningswidgeten. Du kan ocks\u00e5 sp\u00e5ra alla dina agenters tidigare aktiviteter f\u00f6r att se vad de har arbetat med under en tidsperiod.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Generera agentprestandarapporter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk erbjuder flera s\u00e4tt att visa rapporter om agentprestanda<\/a> . Du kan se den totala m\u00e4ngden arbete varje agent har utf\u00f6rt tillsammans med deras f\u00f6rdelning av loggade timmar. Du kan visuellt se arbetstimmar varje agent har loggat in i j\u00e4mf\u00f6relse med varandra. Du kan j\u00e4mf\u00f6ra antalet f\u00e4rdiga, p\u00e5g\u00e5ende och ej p\u00e5b\u00f6rjade biljetter per agent. Det finns ocks\u00e5 en n\u00f6jdhetspo\u00e4ng som anger den \u00f6vergripande n\u00f6jdheten hos kunder som betj\u00e4nas av varje agent.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"rapporter\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Agentprestanda\u00f6vervakning F\u00f6rb\u00e4ttra kvaliteten p\u00e5 ditt supportteam. Sign up free! OneDesk l\u00e5ter dig \u00f6vervaka och k\u00f6ra rapporter p\u00e5 dina helpdesk-agenter f\u00f6r att s\u00e4kerst\u00e4lla att de f\u00e5r jobbet gjort effektivt samtidigt som de levererar exceptionell kundsupport. H\u00e4r \u00e4r f\u00f6rdelarna med den h\u00e4r funktionen: Visa en agents nuvarande och tidigare aktiviteter OneDesk l\u00e5ter dig se vad dina agenter […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151688,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154921","page","type-page","status-publish","hentry"],"yoast_head":"\nAgentprestanda\u00f6vervakning | OneDesk Help Desk Software App<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e4r helpdesk och projektledningsprogram. 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