{"id":234512,"date":"2022-06-23T13:46:38","date_gmt":"2022-06-23T13:46:38","guid":{"rendered":"https:\/\/onedesk.com\/funktioner-index\/e-posthantering\/"},"modified":"2023-08-08T18:51:37","modified_gmt":"2023-08-08T18:51:37","slug":"e-posthantering","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/funktioner-index\/e-posthantering\/","title":{"rendered":"E-posthantering"},"content":{"rendered":"\t\t
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E-posthantering<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ha kontroll \u00f6ver dina e-postmeddelanden och biljettf\u00f6rs\u00e4ljning med OneDesks funktioner f\u00f6r e-posthantering.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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E-posta till biljettskapande<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Anslut direkt till Office 365 eller Google, eller st\u00e4ll in automatisk vidarebefordran fr\u00e5n valfri supportinkorg till OneDesk. OneDesk kommer d\u00e5 automatiskt att skapa biljetter fr\u00e5n inkommande e-postmeddelanden.<\/a> All viktig information fr\u00e5n e-postmeddelandet f\u00e5ngas i biljetten: \u00e4mne, text, avs\u00e4ndarinformation och bilagor. Svara p\u00e5 alla e-postmeddelanden direkt i OneDesk. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"E-post\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"hj\u00e4lpdesk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Hantering av delad inkorg<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sluta jonglera med flera inkorgar. Du kan st\u00e4lla in automatisk vidarebefordran eller direktintegrering fr\u00e5n flera inkorgar<\/a> f\u00f6r att skapa biljetter i OneDesk. Alla dina lagkamrater kan svara p\u00e5 e-postmeddelanden direkt fr\u00e5n OneDesk. Dessutom kan du automatiskt dirigera<\/a> och tilldela biljetter till l\u00e4mplig agent, team, projekt och mer. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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E-postmallar och automatiska svar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk l\u00e5ter dig skapa e-postmallar. Mallar kan inneh\u00e5lla dynamiska egenskaper f\u00f6r att fylla i information som biljettnummer, namn och mer. Skicka dessa e-postmeddelanden med automatiseringstriggers som<\/a> du best\u00e4mmer f\u00f6r att hantera vanliga f\u00f6rfr\u00e5gningar eller bekr\u00e4fta en f\u00f6rfr\u00e5gan.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"helpdesk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Sortera och organisera e-postmeddelanden<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Du kan skapa, spara och dela dina egna anpassade arbetsvyer. Med hj\u00e4lp av anpassade vyer kan du organisera biljetter p\u00e5 praktiskt taget vilket s\u00e4tt du beh\u00f6ver. Filtrera eller gruppera efter datum, projekt, status, prioritet, kundorganisation och mycket mer. Anv\u00e4nd en Kanban-tavla, kalender, lista, tr\u00e4dvy eller Gantt-diagram f\u00f6r att planera och hantera dina f\u00f6rem\u00e5l. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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E-postutseendehantering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk g\u00f6r det enkelt att anpassa hur dina e-postmeddelanden ser ut, n\u00e4r de skickas ut och vem de skickar till. E-postanpassningsfunktionerna l\u00e5ter dig anpassa f\u00e4rgerna som omsluter din e-posttext. Anpassa sidhuvudet och sidfoten f\u00f6r alla e-postmeddelanden, inklusive att infoga logotyper, text, kod, citat, l\u00e4nkar och mer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Vidarebefordran\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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E-postintegration <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk integreras direkt med Office 365-, Google Workspace- eller Gmail-konton. Dessa integrationer g\u00f6r att du kan ta emot nya e-postmeddelanden som biljetter, samt skicka svar inifr\u00e5n OneDesk med din egen e-postserver. Om du anv\u00e4nder en annan leverant\u00f6r \u00e4r automatisk vidarebefordran och anpassad SMTP-inst\u00e4llning ocks\u00e5 tillg\u00e4nglig. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Anv\u00e4nd din egen e-postserver<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk erbjuder robust infrastruktur f\u00f6r att skicka e-post, men du kan ocks\u00e5 anv\u00e4nda dina egna servrar. Att anv\u00e4nda din egen anpassade SMTP-server ger kontroll \u00f6ver utg\u00e5ende e-post. Det \u00e4r enkelt att integrera OneDesk med din SMTP-e-postserver<\/a> och \u00e4r inbyggt i OneDesks e-postinst\u00e4llningar. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\u00d6vervaka\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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E-postsp\u00e5rning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesks e -post\u00f6vervakningsfunktioner ger dig sinnesfrid genom att du kan sp\u00e5ra utg\u00e5ende e-postkommunikation. Se till att dina kunder eller slutanv\u00e4ndare har tagit emot ditt meddelande. Du kan kontrollera och avg\u00f6ra om och n\u00e4r den skickades, levererades eller inte levererades. Du kommer att kunna se om dina e-postmeddelanden behandlas, levereras, studsade, blockerades och mer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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L\u00e4rresurser<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Maila till biljett<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Automatisera processen f\u00f6r att skapa biljetter med e-postbiljetter.<\/p>\n

L\u00e4s mer>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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St\u00e4ll in ditt e-postutseende<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Konfigurera hur dina e-postmeddelanden ser ut n\u00e4r de st\u00e4lls in fr\u00e5n OneDesk.<\/p>\n

L\u00e4s mer>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Anv\u00e4nder automatiska e-postmeddelanden<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Anpassa e-postmallar och skicka dem sedan baserat p\u00e5 f\u00f6rinst\u00e4llda villkor.<\/p>\n

L\u00e4s mer>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Prova OneDesk Free<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Prova OneDesk gratis i 14 dagar. Inget kreditkort kr\u00e4vs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

E-posthantering Ha kontroll \u00f6ver dina e-postmeddelanden och biljettf\u00f6rs\u00e4ljning med OneDesks funktioner f\u00f6r e-posthantering. Sign up free! E-posta till biljettskapande Anslut direkt till Office 365 eller Google, eller st\u00e4ll in automatisk vidarebefordran fr\u00e5n valfri supportinkorg till OneDesk. OneDesk kommer d\u00e5 automatiskt att skapa biljetter fr\u00e5n inkommande e-postmeddelanden. All viktig information fr\u00e5n e-postmeddelandet f\u00e5ngas i biljetten: \u00e4mne, […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":151688,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-234512","page","type-page","status-publish","hentry"],"yoast_head":"\nE-posthantering - OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e4r helpdesk och projektledning i en applikation. 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