{"id":258265,"date":"2023-09-27T17:07:52","date_gmt":"2023-09-27T17:07:52","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-projektledning-ordlista\/"},"modified":"2024-07-19T20:43:12","modified_gmt":"2024-07-19T20:43:12","slug":"helpdesk-projektledning-ordlista","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/helpdesk-projektledning-ordlista\/","title":{"rendered":"Help Desk och projektledningsordlista"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"258265\" class=\"elementor elementor-258265 elementor-231591\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2f91f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2f91f7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0ba3ea4\" data-id=\"0ba3ea4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef64047 elementor-widget elementor-widget-heading\" data-id=\"ef64047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help Desk &amp; Project Management Ordlista av OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f49a8fa elementor-widget elementor-widget-text-editor\" data-id=\"f49a8fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vill du l\u00e4ra dig mer om v\u00e4rlden av helpdesk och programvara f\u00f6r projektledning? H\u00e4r \u00e4r en referens till anv\u00e4ndbara koncept och terminologi f\u00f6r att komma ig\u00e5ng.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e9ea78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e9ea78\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0df082f\" data-id=\"0df082f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc66b11 uael-heading-align-left elementor-widget elementor-widget-uael-table-of-contents\" data-id=\"fc66b11\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;heading_bottom_space&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;heading_text_align&quot;:&quot;left&quot;,&quot;heading_bottom_space_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;heading_bottom_space_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;heading_bottom_space_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;heading_bottom_space_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;heading_bottom_space_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;content_between_space&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;content_between_space_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;content_between_space_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;content_between_space_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;content_between_space_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;content_between_space_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"uael-table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-toc-main-wrapper\" data-headings=\"h3\" >\n\t\t\t<div class=\"uael-toc-wrapper\">\n\t\t\t\t<div class=\"uael-toc-header\">\n\t\t\t\t\t<span class=\"uael-toc-heading elementor-inline-editing\" data-elementor-setting-key=\"heading_title\" data-elementor-inline-editing-toolbar=\"basic\" >Ordlista Inneh\u00e5ll<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-toc-toggle-content\">\n\t\t\t\t\t<div class=\"uael-toc-content-wrapper\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul data-toc-headings=\"headings\" class=\"uael-toc-list uael-toc-list-none\" data-scroll=\"\" ><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"uael-toc-empty-note\">\n\t\t\t\t\t<span>Add a header to begin generating the table of contents<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d85117\" data-id=\"2d85117\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86b637c elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-widget elementor-widget-uael-faq\" data-id=\"86b637c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-141' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-grid elementor-grid\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-ab1e304\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-ab1e304 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-69ff7cd65217a\">Faktiskt kontra planerat<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Termerna \"faktisk\" och \"planerad\" anv\u00e4nds i projektledning. Termerna anv\u00e4nds vanligtvis med h\u00e4nvisning till tid eller kostnad, till exempel faktiska timmar kontra planerade timmar. \"Fakta\" avser det verkliga beloppet (timmar eller kostnad) som spenderas p\u00e5 projektet\/uppgiften, medan \"planerad\" \u00e4r det uppskattade beloppet som tilldelats f\u00f6r att slutf\u00f6ra uppgiften eller projektet. Faktiska och planerade belopp \u00e4r anv\u00e4ndbara m\u00e4tv\u00e4rden f\u00f6r att planera och sp\u00e5ra framsteg f\u00f6r uppgifter eller projekt. S\u00e4rskilt \u00e4r det viktigt att \u00f6vervaka och tolka variationen mellan dina planerade och faktiska verkligheter f\u00f6r framg\u00e5ngsrik projektledning.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b13c4e94-0c38-4cc0-a129-d1634fcc513d\">Resursf\u00f6rdelning<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-e43e9852-7b20-4f1c-8917-932f88ff3d8a\">Schemal\u00e4ggning av uppgifter<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-6f2a8c8\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-6f2a8c8 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-69ff7cd6521dd\">Administrat\u00f6r<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En administrat\u00f6r (eller admin) \u00e4r en anv\u00e4ndare med h\u00f6g beh\u00f6righetsniv\u00e5, vanligtvis n\u00e5gon i en chefsroll. Anv\u00e4ndare p\u00e5 administrat\u00f6rsniv\u00e5 har tillg\u00e5ng till alla applikationer samt till vissa funktioner p\u00e5 h\u00f6g niv\u00e5. Till exempel har administrat\u00f6rer m\u00f6jlighet att definiera beh\u00f6righeter f\u00f6r icke-adminanv\u00e4ndare, att g\u00e5 med i projekt utan att beg\u00e4ra beh\u00f6righet och att dela arbetsvyer \u00f6ver sin organisation.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c2663e58-4563-4003-8a69-81112fc57ffa\">S\u00e4kerhetsroller och beh\u00f6righeter<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-ff1e527\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-ff1e527 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-69ff7cd65222a\">Ombud<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>Se Anv\u00e4ndare<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-579c4bc\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-579c4bc uael-question-span\" tabindex=\"0\" id=\"uael-faq-4-69ff7cd652273\">Agile Points<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En agil po\u00e4ng \u00e4r ett uppskattat m\u00e5tt p\u00e5 den anstr\u00e4ngning som kr\u00e4vs f\u00f6r att slutf\u00f6ra en uppgift. En uppgift kan ges ett po\u00e4ngv\u00e4rde f\u00f6r att visa uppgiftens sv\u00e5righetsgrad. Projekt ges i allm\u00e4nhet en agil po\u00e4ngkapacitet, sedan l\u00e4ggs uppgifter till tills den kapaciteten uppn\u00e5s.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3029497c-0914-4bd1-b145-ea312e4f54eb\">Agile Points<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-a100d16e-66b5-40d8-89a8-fb218537e4c6\">Agil projektledning<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-31f6e50\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-31f6e50 uael-question-span\" tabindex=\"0\" id=\"uael-faq-5-69ff7cd6522bc\">API<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Ett API eller applikationsprogrammeringsgr\u00e4nssnitt \u00e4r en koppling mellan tv\u00e5 program som g\u00f6r att de kan kommunicera. Utvecklare kan anv\u00e4nda API:er f\u00f6r att ansluta och synkronisera data mellan applikationer.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b0707ec3-8db8-44ec-92b0-9c45526cae02\">Public API i OneDesk<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-57464c6\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-57464c6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-6-69ff7cd6522fc\">Revisionslogg<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En revisionslogg \u00e4r en lista \u00f6ver aktiviteter och \u00e4ndringar som gjorts inom ditt konto. En revisionslogg kan anv\u00e4ndas f\u00f6r att sp\u00e5ra och \u00f6vervaka \u00e4ndringar av anv\u00e4ndare, automatiseringar och kunder. I ditt OneDesk-konto finns granskningsloggen under fliken Aktiviteter i din Analytics-portal.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3ccf22c5-8ec8-4e5e-b760-5684af806ec2?customerAccess=\">Revisionslogg<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-1f140bb\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-1f140bb uael-question-span\" tabindex=\"0\" id=\"uael-faq-7-69ff7cd65233f\"> Auto-triage<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Automatisk triaging \u00e4r processen att automatiskt tilldela eller dirigera biljetter till r\u00e4tt team, agent eller projekt. Auto-triaging g\u00f6rs genom verktyg f\u00f6r automatisering av arbetsfl\u00f6den i OneDesk.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\">Auto-routing och triaging  <\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-b7c5423\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-b7c5423 uael-question-span\" tabindex=\"0\" id=\"uael-faq-8-69ff7cd652379\"><a id=\"assignee\">Uppdragstagare<\/a><\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>En mottagare \u00e4r den <a href=\"#users\">anv\u00e4ndare<\/a> (eller anv\u00e4ndare) som \u00e4r utsedda att arbeta med ett objekt. Att tilldela f\u00f6rem\u00e5l till medlemmar i ditt team hj\u00e4lper dig att veta vem som \u00e4r ansvarig f\u00f6r vilket arbete.<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e95c388\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e95c388 uael-question-span\" tabindex=\"0\" id=\"uael-faq-9-69ff7cd652440\">Orderstock<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Backlog avser ol\u00f6sta biljetter. Analytics kan hj\u00e4lpa dig att h\u00e5lla reda p\u00e5 supportens prestanda och eftersl\u00e4pning.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-dfdcabd5-ab2c-4d29-ab59-22d1c757fa72\">Analytics <\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-8c19cda\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-8c19cda uael-question-span\" tabindex=\"0\" id=\"uael-faq-10-69ff7cd652474\">Canned Response<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>\u00c4ven kallade sparade svar, standardsvar \u00e4r \u00e5teranv\u00e4ndbara meddelanden som \u00e4r tillg\u00e4ngliga f\u00f6r alla anv\u00e4ndare. Sparade svar till\u00e5ter anv\u00e4ndare att spara tid p\u00e5 frekventa f\u00f6rfr\u00e5gningar genom att infoga l\u00e4mpligt svar med bara en knapptryckning. Sparade svar inkluderar vanligtvis dynamiska egenskaper.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-6a0f5d44-e6e9-4e20-bd5a-9cfa4c0f84f3\">Sparade svar<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-020f6ac\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-020f6ac uael-question-span\" tabindex=\"0\" id=\"uael-faq-11-69ff7cd652499\">Chatbot<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En chatbot \u00e4r ett verktyg som anv\u00e4nds f\u00f6r att automatiskt svara dina kunder baserat p\u00e5 de villkor du har satt. Du kan till exempel konfigurera din bot f\u00f6r att omedelbart meddela din kund att deras f\u00f6rfr\u00e5gan har tagits emot. En bot \u00e4r till hj\u00e4lp f\u00f6r att h\u00e5lla kunderna informerade utan st\u00f6rre anstr\u00e4ngning fr\u00e5n dina agenter.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f7971d4b-9408-4319-8a2b-e5499b09f76e\">Automatiserade botsvar<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9de1e02\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9de1e02 uael-question-span\" tabindex=\"0\" id=\"uael-faq-12-69ff7cd6524bd\"><a id=\"customers&gt;Customer&lt;\/a&gt;&lt;\/div&gt;\"><\/a><\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>Ibland h\u00e4nvisas till som en slutanv\u00e4ndare eller klient, kunder kan anv\u00e4nda alla kundinriktade applikationer och skicka f\u00f6rfr\u00e5gningar via e-post. Kunder kommer inte \u00e5t din huvudsakliga OneDesk-applikation. Kunder skiljer sig fr\u00e5n <a href=\"#users\">anv\u00e4ndare<\/a> .<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-ba661a4\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-ba661a4 uael-question-span\" tabindex=\"0\" id=\"uael-faq-13-69ff7cd652541\">Kundinriktad app<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Kundinriktade applikationer \u00e4r verktyg som dina kunder kan anv\u00e4nda f\u00f6r att kommunicera och engagera sig i ditt f\u00f6retag. Kundv\u00e4nda applikationer inkluderar: en kundportal, livechatt, kunskapsbas och webbformul\u00e4r. Kundv\u00e4nda applikationer kan b\u00e4ddas in p\u00e5 din webbplats med <a href=\"#widget\">webbwidgeten<\/a> .<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-a3916ce6-2b60-42a4-bb24-4bba011ca8fc\">Kundappar<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-7a64027\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-7a64027 uael-question-span\" tabindex=\"0\" id=\"uael-faq-14-69ff7cd65256a\">Kundportal<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Kundportalen \u00e4r en kundv\u00e4nd applikation som l\u00e5ter kunderna kommunicera och h\u00e5lla sig uppdaterade om biljetter eller uppgifter. Kunder loggar vanligtvis in p\u00e5 en portal och kan se status, framsteg eller andra detaljer f\u00f6r det inskickade objektet. Vilka detaljer och objekt en kund kan se i portalen beror p\u00e5 dina portalkonfigurationer. Kundportalen kan \u00e4ven inneh\u00e5lla ett inb\u00e4ddat webbformul\u00e4r.<\/p><p><strong>L\u00e4s mer om:<\/strong><\/p><p><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f13f22a5-2cb6-41c8-a621-b28485dde2d8?customerAccess=\">Kundportal<\/a><\/p><p><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-08cd377d-450f-40e6-89cd-a421bc930086?customerAccess=\">Kundportalkonfiguration<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-c65dae2\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-c65dae2 uael-question-span\" tabindex=\"0\" id=\"uael-faq-15-69ff7cd65258d\">Anpassade f\u00e4lt<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Anpassade f\u00e4lt \u00e4r konfigurerbara egenskaper f\u00f6r dina biljetter eller uppgifter. Anpassade f\u00e4lt \u00e4r vanligtvis f\u00f6r att f\u00e5nga specifik information som beh\u00f6vs f\u00f6r en tj\u00e4nst eller ett problem. Du kan f\u00e5nga specifika typer av information i anpassade f\u00e4lt som text, ett nummer eller val.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ddf368a1-10e0-49f1-8eb5-364bae622750\">Anpassade f\u00e4lt<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-0360697\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-0360697 uael-question-span\" tabindex=\"0\" id=\"uael-faq-16-69ff7cd6525b1\">Kundn\u00f6jdhetsunders\u00f6kning <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Kundn\u00f6jdhetsunders\u00f6kningar l\u00e5ter kunderna betygs\u00e4tta uppl\u00f6sningen p\u00e5 en biljett som positiv eller negativ. En kund kan ocks\u00e5 l\u00e4gga till kommentarer om det st\u00f6d de har f\u00e5tt. Enk\u00e4ter skickas ut till en kund efter att en biljett har m\u00e4rkts till f\u00e4rdigt skick. OneDesk l\u00e5ter dig konfigurera unders\u00f6kningsmeddelandet som skickas till kunden samt analysera mottagen feedback.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b07dc834-6177-457d-bc1a-70165244b2ec\">Kundn\u00f6jdhetsunders\u00f6kningar<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-6979975\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-6979975 uael-question-span\" tabindex=\"0\" id=\"uael-faq-17-69ff7cd6525d4\">Dynamiska egenskaper<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Dynamiska egenskaper \u00e4r inb\u00e4ddningsbara objektegenskaper som uppdateras automatiskt som svar p\u00e5 information. Till exempel kommer \"ID\"-egenskapen att generera ID-numret f\u00f6r den bifogade biljetten till konversationen automatiskt n\u00e4r meddelandet skickas. Dessa dynamiska egenskaper kan anv\u00e4ndas i e-postmallar, sparade svar, sammanslagningsmenyn f\u00f6r objekt, makron och automatiseringar av arbetsfl\u00f6den.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cc46cb80-5035-4660-a3b3-771bdd15eed8\">Dynamiska egenskaper<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-5c6d1c6\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-5c6d1c6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-18-69ff7cd6525f5\">E-postbiljetter<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>E-postbiljetter \u00e4r en funktion av helpdesk-mjukvara som g\u00f6r att biljetter kan skapas automatiskt via e-post.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2c4d8949-cae6-4528-b4f1-672aab8715da\">E-post till biljett<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e07a7da\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e07a7da uael-question-span\" tabindex=\"0\" id=\"uael-faq-19-69ff7cd652615\">Slutanv\u00e4ndare<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>Slutanv\u00e4ndare \u00e4r en form av <a href=\"#customers\"><span style=\"text-decoration: underline;\">kund<\/span><\/a> . Termen slutanv\u00e4ndare och kund anv\u00e4nds ofta omv\u00e4xlande, men slutanv\u00e4ndare \u00e4r interna i din organisation.\nSlutanv\u00e4ndare skiljer sig fr\u00e5n <a href=\"#users\"><span style=\"text-decoration: underline;\">anv\u00e4ndare\/agenter<\/span><\/a> .<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-8501767\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-8501767 uael-question-span\" tabindex=\"0\" id=\"uael-faq-20-69ff7cd652634\">Funktion<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En funktion \u00e4r en extra objekttyp (bortsett fr\u00e5n biljetter eller uppgifter) som du kan aktivera i OneDesk. Funktioner liknar biljetter och uppgifter och kan anpassas och byta namn f\u00f6r att passa dina behov.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-6634b70c-6854-41f2-9da7-55b17b8ed045\">Funktioner Applikation<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e7c2a30\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e7c2a30 uael-question-span\" tabindex=\"0\" id=\"uael-faq-21-69ff7cd652654\">Mapp<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Mappar \u00e4r verktyg som hj\u00e4lper dig att organisera och strukturera dina objekt. Mappar finns inom projekt och inneh\u00e5ller objekt.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-d18c4937-70fc-4ee3-9708-e635e502d021\">Arbetsstruktur &amp; Organisation<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-e349348c-9802-4730-b6be-5df1529b3690\">Skapa och anv\u00e4nda mappar<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-4dfae85\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-4dfae85 uael-question-span\" tabindex=\"0\" id=\"uael-faq-22-69ff7cd652673\">Efterf\u00f6ljare<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>En f\u00f6ljare \u00e4r en anv\u00e4ndare som f\u00f6r n\u00e4rvarande \u00e4r involverad i \u00e4rendet eller uppgiften. Beroende p\u00e5 deras inst\u00e4llningar kommer en f\u00f6ljare att f\u00e5 uppdateringar om nya meddelanden som tas emot p\u00e5 objektet. F\u00f6ljare skiljer sig fr\u00e5n <a href=\"#assignee\"><span style=\"text-decoration: underline;\">tilldelade<\/span><\/a> eller <a href=\"#requester\"><span style=\"text-decoration: underline;\">beg\u00e4rande<\/span><\/a> .<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-93c8007\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-93c8007 uael-question-span\" tabindex=\"0\" id=\"uael-faq-23-69ff7cd652692\">Gantt-diagram<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Ett Gantt-diagram \u00e4r en typ av horisontellt stapeldiagram som vanligtvis anv\u00e4nds i projektledning. Gantt-diagrammet anv\u00e4nds f\u00f6r att schemal\u00e4gga aktiviteter visuellt. Med Gantt-diagrammjukvaran kan du dra uppgifter f\u00f6r att justera schemat. Vanligtvis l\u00e5ter en Gantt-programvara dig ocks\u00e5 st\u00e4lla in <span style=\"text-decoration: underline;\">uppgiftsberoenden<\/span> och relationer.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-e43e9852-7b20-4f1c-8917-932f88ff3d8a\">Schemal\u00e4ggning<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-7e37114\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-7e37114 uael-question-span\" tabindex=\"0\" id=\"uael-faq-24-69ff7cd6526b5\">Kundtj\u00e4nst<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En helpdesk \u00e4r en programvara som anv\u00e4nds f\u00f6r att st\u00f6dja kunder eller slutanv\u00e4ndare. F\u00f6rfr\u00e5gningar tas emot som biljetter till programvaran som sedan tilldelas och bearbetas av helpdesk-agenterna. En helpdesk-programvara, som OneDesk, erbjuder m\u00e5nga anv\u00e4ndbara funktioner f\u00f6r att effektivisera denna process. Till exempel tillhandah\u00e5ller OneDesk kundinriktade applikationer, vilket ger kunderna flera alternativ f\u00f6r att f\u00e5 support. Oavsett hur en kund n\u00e5r ut f\u00e5r helpdesk-agenterna f\u00f6rfr\u00e5gningar p\u00e5 en central plats med omnikanalfunktionerna.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/category-a488e3d0-5cd0-48d9-85c1-da5d3ca90dbf\">Hj\u00e4lpdeskfunktioner<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-516ef97\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-516ef97 uael-question-span\" tabindex=\"0\" id=\"uael-faq-25-69ff7cd6526d5\">Artikel<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Objekt \u00e4r en allomfattande term f\u00f6r att h\u00e4nvisa till de saker du hanterar i OneDesk, s\u00e5som biljetter, uppgifter eller funktioner.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Objektskapande och konfiguration<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-34ef483\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-34ef483 uael-question-span\" tabindex=\"0\" id=\"uael-faq-26-69ff7cd6526f5\">Inkommande e-postk\u00f6<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>E-postk\u00f6er h\u00e4nvisar till str\u00f6mmen av inkommande, automatiskt vidarebefordrade e-postmeddelanden fr\u00e5n en e-postadress. E-postadresser som vidarebefordras automatiskt till OneDesk skapar biljetter och varje e-postadress kommer att ha sin egen \"e-postk\u00f6\". Du kan identifiera adressen en biljett vidarebefordrades fr\u00e5n baserat p\u00e5 kolumnen \"K\u00f6 f\u00f6r inkommande e-post\" i din biljettapplikation. \"E-postk\u00f6erna\" \u00e4r anv\u00e4ndbara f\u00f6r att identifiera eller automatiskt triage biljetter.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-d435fbae-ebe9-45fd-9bc4-6b46a1fca579\">E-postk\u00f6er <\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-dfaee37\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-dfaee37 uael-question-span\" tabindex=\"0\" id=\"uael-faq-27-69ff7cd652714\">Kanban styrelse<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En Kanban-tavla, eller statustavla, \u00e4r ett projektledningsverktyg f\u00f6r att visualisera arbetet. Kort anv\u00e4nds f\u00f6r att representera arbetsobjekt och \u00e4r ordnade i kolumner, som vanligtvis representerar livscykelstatus. Den l\u00e5ter dig se hur m\u00e5nga objekt som finns inom varje livscykelstatus eller enkelt flytta statusen. Kanban-br\u00e4dor \u00e4r ett popul\u00e4rt verktyg inom agil projektledning.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">Anpassade arbetsvyer<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-a100d16e-66b5-40d8-89a8-fb218537e4c6\">Agil projektledning<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-0c8e36b\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-0c8e36b uael-question-span\" tabindex=\"0\" id=\"uael-faq-28-69ff7cd652733\">Key Performance Indicator<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Key Performance Indicators (KPI:er) \u00e4r m\u00e5tt som m\u00e4ter framg\u00e5ngen f\u00f6r en organisations aktiviteter.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-dfdcabd5-ab2c-4d29-ab59-22d1c757fa72\">Analytics<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9568bf6\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9568bf6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-29-69ff7cd652751\">Kunskapsbas <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En kunskapsbas \u00e4r en sj\u00e4lvbetj\u00e4nings- eller FAQ-portal. Den anv\u00e4nds vanligtvis som en kundv\u00e4nd applikation men kan \u00e4ven anv\u00e4ndas internt. Du kan skapa artiklar, ordnade i kategorier och \u00f6verordnade kategorier, f\u00f6r att hj\u00e4lpa kunderna att informera om produkter, processer eller tj\u00e4nster. Artiklar kan ocks\u00e5 l\u00e4nkas fr\u00e5n meddelanden.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\">Kunskapsbasen<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-d1eb009\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-d1eb009 uael-question-span\" tabindex=\"0\" id=\"uael-faq-30-69ff7cd652770\">Livscykelstatus<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En livscykelstatus anger aktuell status eller f\u00f6rlopp f\u00f6r ett arbetsobjekt. Till exempel inkluderar standardstatusen f\u00f6r uppgifter \u00f6ppen, redo att starta, p\u00e5g\u00e5r, st\u00e4ngd och \u00e5ter\u00f6ppnad. Livscykelstatusar kan konfigureras till ditt arbetsfl\u00f6de.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Konfigurerbara statusar<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-831f418\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-831f418 uael-question-span\" tabindex=\"0\" id=\"uael-faq-31-69ff7cd652790\">Livechatt<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En livechattapplikation l\u00e5ter dig st\u00f6dja kunder i realtid. Livechattapplikationen ing\u00e5r vanligtvis i webbwidgeten som visas som en bubbla p\u00e5 din webbplats. Livechatten g\u00f6r det m\u00f6jligt f\u00f6r kunder eller potentiella kunder att snabbt och enkelt f\u00e5 support medan de navigerar p\u00e5 din webbplats. N\u00e4r en kund anv\u00e4nder livechatten f\u00e5r en agent ett meddelande och kan svara direkt.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-46b44d62-c0e2-4b4b-a912-a329ad82d3c5\">Livechattapplikationen<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-1cdac89\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-1cdac89 uael-question-span\" tabindex=\"0\" id=\"uael-faq-32-69ff7cd6527b0\">Makro<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Makron \u00e4r en metod f\u00f6r att utf\u00f6ra flera \u00e5tg\u00e4rder samtidigt. Vanligtvis \u00e4r makron en sekvens av \u00e5tg\u00e4rder som sparas och till\u00e4mpas med ett signalkommando. Som s\u00e5dana \u00e4r makron anv\u00e4ndbara f\u00f6r att g\u00f6ra mass\u00e4ndringar av objekt. Du kan till exempel skapa ett makro f\u00f6r att flytta en biljett till ett projekt och tilldela den till ett team och sedan utf\u00f6ra den h\u00e4r \u00e5tg\u00e4rden till valfri \u00e4rende(er) du v\u00e4ljer genom att k\u00f6ra makrot.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-a0e6a0e1-ec88-4e20-8f8e-d823da55568a\">Makron<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-d74b9e9\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-d74b9e9 uael-question-span\" tabindex=\"0\" id=\"uael-faq-33-69ff7cd6527d0\">Mobilanpassad app<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En mobilv\u00e4nlig applikation kallas ibland f\u00f6r en \"responsiv\" applikation. Som namnet antyder \u00e4r en mobilv\u00e4nlig app en applikation som visar och fungerar exakt p\u00e5 mobila enheter som telefoner eller surfplattor. En mobilv\u00e4nlig applikation skiljer sig fr\u00e5n en mobilapplikation genom att en mobilanpassad app inte laddas ner till en enhet. Snarare n\u00e5s en mobilv\u00e4nlig applikation fr\u00e5n en mobil webbl\u00e4sare.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-11a53737-e0c1-4ca4-82e1-1409d090bb6a\">Mobilv\u00e4nlig OneDesk<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-99ad9b2f-3430-4671-b14f-45e41ea1613b\">OneDesk Mobile App<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-84c8c49\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-84c8c49 uael-question-span\" tabindex=\"0\" id=\"uael-faq-34-69ff7cd6527f2\">Omni-kanal<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Omnikanal h\u00e4nvisar till en applikations f\u00f6rm\u00e5ga att kanalisera alla f\u00f6rfr\u00e5gningar till en centraliserad plats. Omnikanalsupport hj\u00e4lper ditt team att enkelt svara p\u00e5 f\u00f6rfr\u00e5gningar och arbeta med uppgifter utan att v\u00e4xla mellan flera applikationer. Omnikanal l\u00e5ter kunder ocks\u00e5 n\u00e5 ut p\u00e5 det s\u00e4tt som fungerar b\u00e4st f\u00f6r dem. OneDesk l\u00e5ter kunder n\u00e5 ut via kundapplikationer eller e-post och f\u00f6rfr\u00e5gningar \u00e4r centraliserade i OneDesks huvudapplikation.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-a3916ce6-2b60-42a4-bb24-4bba011ca8fc\">Kundkommunikation<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-8de37fb\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-8de37fb uael-question-span\" tabindex=\"0\" id=\"uael-faq-35-69ff7cd652814\">Portf\u00f6lj  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Portf\u00f6ljer \u00e4r beh\u00e5llare f\u00f6r dina projekt. Portf\u00f6ljer \u00e4r i f\u00f6rsta hand organisatoriska verktyg. En vanlig anv\u00e4ndning av portf\u00f6ljer \u00e4r att representera organisationer du arbetar med eller avdelningar inom din organisation.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-d18c4937-70fc-4ee3-9708-e635e502d021\">Arbetsstruktur &amp; Organisation<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-3cbf4e6\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-3cbf4e6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-36-69ff7cd652835\">Prioritet <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Prioritetsniv\u00e5er definierar artiklars br\u00e5dska eller betydelse. Prioritet definieras av en stj\u00e4rnklassificering, d\u00e4r 5 stj\u00e4rnor \u00e4r viktigast.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-09687288-87bd-4b27-a19e-8984fb543ce0\">\u00c4ndra objektprioriteter  <\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e4c920a\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e4c920a uael-question-span\" tabindex=\"0\" id=\"uael-faq-37-69ff7cd652855\">Projekt<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Projekt \u00e4r beh\u00e5llare f\u00f6r dina arbetsobjekt (biljetter, uppgifter och funktioner). Projekt \u00e4r till hj\u00e4lp f\u00f6r att organisera, dela och planera arbetet.  <\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-52bf48b2-2666-476c-87c9-62b28e099981\">Skapa och anv\u00e4nda projekt<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-d18c4937-70fc-4ee3-9708-e635e502d021\">Arbetsstruktur &amp; Organisation<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e4c52e7\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e4c52e7 uael-question-span\" tabindex=\"0\" id=\"uael-faq-38-69ff7cd652876\">Egenskaper<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Egenskaper h\u00e4nvisar till objektens attribut (biljetter eller uppgifter) och visas i artikelns detaljpanel. Egenskaper inkluderar s\u00e5dana attribut som: en artikels prioritetsniv\u00e5, beskrivning och mer. Egenskaper \u00e4ndras vanligtvis n\u00e4r en agent arbetar med objektet.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-4c89666b-8766-44e6-9b58-0ed72ebe5db7\">L\u00e4gga till och ta bort detaljpanelegenskaper<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-8d3ef51\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-8d3ef51 uael-question-span\" tabindex=\"0\" id=\"uael-faq-39-69ff7cd652896\"><a id=\"requester\">F\u00f6rfr\u00e5gare<\/a> <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>En beg\u00e4rande \u00e4r den person (eller organisation) som har skickat in objektet. Vanligtvis \u00e4r beg\u00e4randen en <a href=\"#customers\"><span style=\"text-decoration: underline;\">kund<\/span><\/a> .<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-a4b7afb\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-a4b7afb uael-question-span\" tabindex=\"0\" id=\"uael-faq-40-69ff7cd652910\">Service Level Agreement (SLA)<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>SLA:er \u00e4r policyer f\u00f6r att \u00f6vervaka din tj\u00e4nst och uppfylla tj\u00e4nstem\u00e5len. SLA definierar svars- och uppl\u00f6sningstiden f\u00f6r objekt.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-0285fce8-fb83-4837-aa66-39223270700d\">Service Level Agreements<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-f7dd493\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-f7dd493 uael-question-span\" tabindex=\"0\" id=\"uael-faq-41-69ff7cd65293b\">Enkel inloggning<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Single sign-on (SSO) \u00e4r en autentiseringsmetod som g\u00f6r att en anv\u00e4ndare kan logga in med en enda identifikation \u00f6ver flera program. Enkel inloggning inkluderar OpenID Connect, Active Directory och SAML 2.0.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-16eba41d-a062-4bf2-9ec1-6926a858a432\">Enkel inloggning<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-98b9b59\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-98b9b59 uael-question-span\" tabindex=\"0\" id=\"uael-faq-42-69ff7cd65295d\">Uppgift<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Uppgifter \u00e4r arbetsuppgifter. Uppgifter skapas vanligtvis f\u00f6r arbete som kan kr\u00e4va planering eller resurser. Biljetter och uppgifter beter sig i stort sett likadant men biljetter beh\u00e5lls i allm\u00e4nhet f\u00f6r kundf\u00f6rfr\u00e5gningar och kommunikation, medan uppgifter \u00e4r f\u00f6r planerat arbete.  <\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Biljetter kontra uppgifter<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-0ae2646\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-0ae2646 uael-question-span\" tabindex=\"0\" id=\"uael-faq-43-69ff7cd65297e\">Uppgiftsberoenden<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Beroenden definierar relationer mellan uppgifter. Uppgiftsberoenden inkluderar f\u00f6reg\u00e5ngare och efterf\u00f6ljande l\u00e4nkar, som en uppgift m\u00e5ste starta efter att en annan \u00e4r klar.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-daca46d7-b4b9-4560-9169-4079a04ff0fe?customerAccess=\">Uppgiftsberoenden<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-69227bf\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-69227bf uael-question-span\" tabindex=\"0\" id=\"uael-faq-44-69ff7cd65299f\">Team<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Team \u00e4r grupperingar av <a href=\"#users\"><span style=\"text-decoration: underline;\">anv\u00e4ndare<\/span><\/a> . En anv\u00e4ndare kan ing\u00e5 i ett eller flera team. Team \u00e4r anv\u00e4ndbara f\u00f6r att dela projekt.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-e0e570ff-478f-4b1d-bb63-01e6ebe66e69\">Lag<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\">Kommunicera med anv\u00e4ndare eller team<\/a><\/p><p><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f5ed6016-8fad-4c07-8102-3fdd59dea506?customerAccess\">Dela med anv\u00e4ndare och team<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-083ee3f\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-083ee3f uael-question-span\" tabindex=\"0\" id=\"uael-faq-45-69ff7cd6529bf\">Biljett<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Biljetter \u00e4r arbetsartiklar. Biljetter \u00e4r vanligtvis f\u00f6rfr\u00e5gningar fr\u00e5n kunder. Biljetter kan skapas p\u00e5 ett antal s\u00e4tt, till exempel via e-post eller webbformul\u00e4r. Biljetter och uppgifter beter sig i stort sett likadant men biljetter beh\u00e5lls i allm\u00e4nhet f\u00f6r kundf\u00f6rfr\u00e5gningar och kommunikation, medan uppgifter \u00e4r f\u00f6r planerat arbete.  <\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Biljetter kontra uppgifter<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2c4d8949-cae6-4528-b4f1-672aab8715da\">E-post till biljett<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-b686a81\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-b686a81 uael-question-span\" tabindex=\"0\" id=\"uael-faq-46-69ff7cd6529df\">Typ<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Typer eller \"objekttyper\" l\u00e5ter dig skapa olika problem eller arbetsfl\u00f6den. Du kan till exempel aktivera biljetttyper f\u00f6r varje tj\u00e4nst som din organisation tillhandah\u00e5ller. Objekttypens namn, ikon och livscykelstatus \u00e4r konfigurerbara.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cdab4586-49a8-4c2d-9cdc-f1a0db3cce7c\">Objekttyper<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-068ee474-13ad-4fc1-9f24-cf5e161b21f5\">Projekttyper<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-c85ea8e\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-c85ea8e uael-question-span\" tabindex=\"0\" id=\"uael-faq-47-69ff7cd652a05\"><a id=\"users\">Anv\u00e4ndare<\/a><\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Ibland kallade agenter, anv\u00e4ndare \u00e4r medlemmarna i ditt team och den huvudsakliga kontaktpunkten f\u00f6r dina kunder eller slutanv\u00e4ndare. Anv\u00e4ndare arbetar direkt inom OneDesk och tilldelas arbete i form av biljetter eller uppgifter. Anv\u00e4ndare har sina roller och beh\u00f6righetsniv\u00e5er som best\u00e4ms av anv\u00e4ndare p\u00e5 administrat\u00f6rsniv\u00e5.<br>Anv\u00e4ndare skiljer sig fr\u00e5n <a href=\"#customers\"><span style=\"text-decoration: underline;\">kunder<\/span><\/a> .<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-6a10fc2\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-6a10fc2 uael-question-span\" tabindex=\"0\" id=\"uael-faq-48-69ff7cd652abb\">Webbformul\u00e4r<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Ibland h\u00e4nvisade till som \u00e4rendeformul\u00e4r eller formul\u00e4r f\u00f6r supportf\u00f6rfr\u00e5gningar, webbformul\u00e4r \u00e4r en kundv\u00e4nd applikation. Webbformul\u00e4r till\u00e5ter en kund att skapa en biljett (eller uppgift) genom att fylla i de obligatoriska f\u00e4lten och skicka in webbformul\u00e4ret. Du kan anpassa vilka f\u00e4lt som ska visas p\u00e5 webbformul\u00e4ret, inklusive dina egna anpassade f\u00e4lt. Webbformul\u00e4r s\u00e4kerst\u00e4ller att en kund tillhandah\u00e5ller den information som kr\u00e4vs n\u00e4r de skickar in biljetter.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3c532b17-cb6a-4977-9cf1-b12a991e0b50\">Webblanketter<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-5e8d5bf\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-5e8d5bf uael-question-span\" tabindex=\"0\" id=\"uael-faq-49-69ff7cd652b0c\"><a id=\"widget\">Webbwidget<\/a><\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Webbwidgeten \u00e4r en applikation som \u00e4r inb\u00e4ddad p\u00e5 din webbplats. Widgeten visas som en bubbla p\u00e5 din webbplats och ger kunder tillg\u00e5ng till de kundv\u00e4nda applikationerna. Widgeten \u00e4r mycket konfigurerbar.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9efab8d2-3d7c-4d4c-875b-181c4fdbeee6\">Widgetkonfiguration<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-a3916ce6-2b60-42a4-bb24-4bba011ca8fc\">Kundapplikationer<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-a07f292\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-a07f292 uael-question-span\" tabindex=\"0\" id=\"uael-faq-50-69ff7cd652bf2\">Arbetsfl\u00f6desautomatisering<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Arbetsfl\u00f6desautomatiseringar \u00e4r konfigurerbara regler som anv\u00e4nds f\u00f6r att automatiskt utf\u00f6ra \u00e5tg\u00e4rder n\u00e4r en triggerh\u00e4ndelse intr\u00e4ffar. Du kan definiera villkoren och \u00e5tg\u00e4rderna f\u00f6r automatiseringen. Till exempel kan du automatiskt tilldela en biljett till ett lag eller en individ n\u00e4r en biljett skapas.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\">Automatiserad routing<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-79a13c53-74c3-4ea9-af0a-02d4657e69cd\">Automationsverktyg<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-d7e9425\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-d7e9425 uael-question-span\" tabindex=\"0\" id=\"uael-faq-51-69ff7cd652c47\">Arbetsvyer<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Arbetsvyer h\u00e4nvisar till olika metoder f\u00f6r att se din information (biljetter, uppgifter, projekt etc.). Du kan anv\u00e4nda olika \"systemvyer\" s\u00e5som: Gantt-diagrammet, Kanban-tavlan, tr\u00e4dvyn, en platt (list)vy eller en kalender. Du kan sedan \u00e4ven anv\u00e4nda \u00f6nskade filter eller grupperingar. Arbetsvyer \u00e4r mycket anpassningsbara och kan sparas p\u00e5 din sidopanel f\u00f6r enkel \u00e5tkomst.<\/p><p><strong>L\u00e4ra sig mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">Anpassade arbetsvyer<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b0c8b0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b0c8b0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4f98ff\" data-id=\"f4f98ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b140cb3 elementor-widget elementor-widget-heading\" data-id=\"b140cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ny p\u00e5 helpdesk- och projekthanteringsprogramvara?  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cd0989 elementor-widget elementor-widget-text-editor\" data-id=\"0cd0989\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk kombinerar helpdesk och projektledning i en applikation. Utv\u00e4rdera OneDesk med en helt gratis <a href=\"https:\/\/onedesk.com\/sv\/registrera-dig-gratis-2\/\">14-dagars gratis provperiod<\/a> eller <a href=\"https:\/\/onedesk.com\/sv\/demo\/bok-demo\/\">boka en demo<\/a> f\u00f6r att se OneDesk i aktion. Om du gillade helpdesk- och projektledningsordlistan, kolla in Onboarding Guide f\u00f6r att komma ig\u00e5ng med OneDesk. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aab844 elementor-align-center elementor-widget elementor-widget-global elementor-global-161540 elementor-global-131872 elementor-widget-button\" data-id=\"4aab844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/sv\/registrera-dig-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrera dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Desk &amp; Project Management Ordlista av OneDesk Vill du l\u00e4ra dig mer om v\u00e4rlden av helpdesk och programvara f\u00f6r projektledning? H\u00e4r \u00e4r en referens till anv\u00e4ndbara koncept och terminologi f\u00f6r att komma ig\u00e5ng. Ordlista Inneh\u00e5ll Add a header to begin generating the table of contents Faktiskt kontra planerat Termerna &#8220;faktisk&#8221; och &#8220;planerad&#8221; anv\u00e4nds i [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-258265","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help Desk &amp; Project Management Ordlista av OneDesk<\/title>\n<meta name=\"description\" content=\"Ny p\u00e5 helpdesk- och projekthanteringsprogramvara? 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