{"id":276214,"date":"2025-04-03T19:10:05","date_gmt":"2025-04-03T19:10:05","guid":{"rendered":"https:\/\/onedesk.com\/pricing-faq\/"},"modified":"2025-06-04T18:54:46","modified_gmt":"2025-06-04T18:54:46","slug":"vanliga-fragor-priser","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/vanliga-fragor-priser\/","title":{"rendered":"Vanliga fr\u00e5gor om priser"},"content":{"rendered":"\t\t
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Vanliga fr\u00e5gor om OneDesk-priser<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Allm\u00e4n \u00f6versikt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hur fungerar OneDesk-priss\u00e4ttningen?<\/span>\n\n \n
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OneDesks priss\u00e4ttning baseras p\u00e5 dina produkter, planniv\u00e5 och antal anv\u00e4ndarlicenser. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Finns det ett minimumbelopp jag m\u00e5ste k\u00f6pa? <\/span>\n\n \n
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Alla v\u00e5ra planer kr\u00e4ver endast k\u00f6p av en enda anv\u00e4ndarlicens. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n \u00c4r det n\u00e5gon skillnad mellan priserna f\u00f6r lokalt bruk och molnet? <\/span>\n\n \n
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OneDesk On-Premise \u00e4r en sj\u00e4lvinstallerad och sj\u00e4lvhostad l\u00f6sning som kan installeras p\u00e5 dina egna servrar, AWS eller MS Azure. Priset f\u00f6r OneDesk On-Premise \u00e4r detsamma som f\u00f6r v\u00e5rt Enterprise-abonnemang, men \u00e4r endast tillg\u00e4ngligt f\u00f6r \u00e5rs- eller l\u00e4ngre prenumerationer. F\u00f6r att utv\u00e4rdera OneDesk, v\u00e4nligen registrera dig f\u00f6r en 14-dagars gratis provperiod av v\u00e5r molnprogramvara. Om du efter utv\u00e4rderingen av programvaran vill k\u00f6pa lokala licenser, v\u00e4nligen skicka en f\u00f6rfr\u00e5gan<\/a> s\u00e5 skickar vi en faktura f\u00f6r det antal anv\u00e4ndare du beh\u00f6ver. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hur r\u00e4knar jag ut priset jag kommer att betala?<\/span>\n\n \n
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Anv\u00e4nd verktygen p\u00e5 v\u00e5r prissida f\u00f6r att v\u00e4lja de produkter du vill ha, antalet anv\u00e4ndare du beh\u00f6ver, valutan du vill betala i och om du vill betala \u00e5rsvis eller m\u00e5nadsvis. Verktyget kommer att uppdateras f\u00f6r att visa dig det totala priset. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Produkter och planer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hur m\u00e5nga abonnemang erbjuder OneDesk?<\/span>\n\n \n
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OneDesk erbjuder tre planniv\u00e5er<\/a> (Standard, Enterprise, HIPAA). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Vilka olika OneDesk-produkter finns det? <\/span>\n\n \n
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OneDesk erbjuder fyra produkter<\/a> (Help Desk, Projektledning, Automation av professionella tj\u00e4nster och Arbetsledning). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n \u00c4r OneDesk HIPAA-kompatibel? <\/span>\n\n \n
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ja! OneDesk erbjuder en HIPAA-planniv\u00e5, vilket kan hj\u00e4lpa dig att uppfylla HIPAA-efterlevnadskraven. F\u00f6r en \u00f6versikt \u00f6ver processen f\u00f6r att anv\u00e4nda OneDesk p\u00e5 ett HIPAA-kompatibelt s\u00e4tt, se: HIPAA-processen<\/a> . <\/p>\n

HIPAA \u00e4r en egen planniv\u00e5 som inkluderar liknande funktioner som Enterprise-planen. F\u00f6r att beg\u00e4ra en offert f\u00f6r ett HIPAA-aktiverat konto, se: Offertf\u00f6rfr\u00e5gan f\u00f6r HIPAA<\/a> <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kan jag uppgradera min planniv\u00e5 efter att jag har betalat?<\/span>\n\n \n
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Jo det kan du. Om du beh\u00f6ver fler anv\u00e4ndare i framtiden, eller vill ha ett abonnemang p\u00e5 en h\u00f6gre niv\u00e5, kan du enkelt uppgradera ditt abonnemang inifr\u00e5n OneDesk-appen. Om du best\u00e4mmer dig f\u00f6r att \"g\u00e5 \u00e5rligen\" vid ett senare tillf\u00e4lle kan du g\u00f6ra det ocks\u00e5. N\u00e4r du g\u00f6r dessa f\u00f6r\u00e4ndringar g\u00f6r vi alltid planen proportionell s\u00e5 att du inte f\u00f6rlorar n\u00e5gra pengar. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kan jag l\u00e4gga till ytterligare en produkt? <\/span>\n\n \n
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Ja, du kan k\u00f6pa ytterligare produkter efter att du prenumererat p\u00e5 OneDesk eller under din provperiod. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Licensiering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Vad r\u00e4knas som en "anv\u00e4ndare"?<\/span>\n\n \n
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P\u00e5 OneDesk skiljer vi mellan anv\u00e4ndarkonton och kundkonton. Du debiteras endast f\u00f6r antalet anv\u00e4ndare du har. En anv\u00e4ndare \u00e4r vem som helst i din organisation som kommer att arbeta direkt i OneDesk (dvs. svara p\u00e5 \u00e4renden, arbeta med uppgifter, skapa projekt). <\/p>\n

En \u201dkund\u201d \u00e4r vem som helst som inte beh\u00f6ver \u00e5tkomst till den huvudsakliga OneDesk-appen. Kunder kan inkludera individer inom (ibland kallade slutanv\u00e4ndare) eller utanf\u00f6r ditt f\u00f6retag. Kunder kan interagera via e-post och kan logga in eller kommunicera inom kundapparna (portal, chatt, hj\u00e4lpcenter, webbformul\u00e4r). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Vad betyder "obegr\u00e4nsat antal kunder"? <\/span>\n\n \n
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I OneDesk finns det: \u201canv\u00e4ndare\u201d som beh\u00f6ver en licens och \u201ckunder\u201d som \u00e4r slutanv\u00e4ndare eller klienter som du beh\u00f6ver kommunicera med, men som inte beh\u00f6ver \u00e5tkomst till huvudappen. Kunder kan logga in p\u00e5 kundapparna (biljettportal, kunskapsbas osv.) Och kommunicera via e-post och chatt.<\/p>\n

Kunderna \u00e4r obegr\u00e4nsade i alla abonnemang, s\u00e5 du kan ha s\u00e5 m\u00e5nga du beh\u00f6ver.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Betalningar och priss\u00e4ttning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Du kan betala genom att uppgradera ditt kostnadsfria provkonto inifr\u00e5n appen. H\u00e4rifr\u00e5n accepterar vi betalning med kreditkort (Visa, MasterCard eller AMEX) samt ink\u00f6psorder (PO). Om du vill betala med check, bank\u00f6verf\u00f6ring eller andra metoder kan vi hj\u00e4lpa dig. V\u00e4nligen kontakta oss p\u00e5 hello@onedesk.com<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Tillkommer det ytterligare anv\u00e4ndningsavgifter?<\/span>\n\n \n
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Ut\u00f6ver anv\u00e4ndarlicenser tillkommer anv\u00e4ndningsbaserade avgifter f\u00f6r r\u00f6st och AI. Med dessa funktioner kan du v\u00e4lja hur m\u00e5nga krediter du vill k\u00f6pa. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Erbjuder ni rabatter f\u00f6r utbildnings- eller v\u00e4lg\u00f6renhetsorganisationer? <\/span>\n\n \n
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Absolut. F\u00e5 30 % rabatt p\u00e5 priset f\u00f6r alla m\u00e5natliga eller \u00e5rliga planer om du \u00e4r en v\u00e4lg\u00f6renhets- eller utbildningsorganisation. Chatta med oss \u200b\u200bnedan eller kontakta oss p\u00e5 hello@onedesk.com innan du g\u00e5r vidare s\u00e5 till\u00e4mpar vi rabatten p\u00e5 ditt konto i f\u00f6rv\u00e4g. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Vilken valuta kan jag betala i? <\/span>\n\n \n
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Du kan betala i flera olika valutor, inklusive USD, CAD, AUD, GBP och EUR. F\u00f6r att se priset i din valuta, v\u00e4lj det bara fr\u00e5n rullgardinsmenyn p\u00e5 v\u00e5r prissida. M\u00e5nadspriset per anv\u00e4ndare och det totala priset uppdateras d\u00e4refter. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kan jag \u00e4ndra valutan jag v\u00e4ljer att betala i? <\/span>\n\n \n
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N\u00e4r du har betalat \u00e4r det inte m\u00f6jligt att \u00e4ndra valutan f\u00f6r prenumerationen. Se till att du v\u00e4ljer r\u00e4tt valuta n\u00e4r du b\u00f6rjar anv\u00e4nda Pro. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Finns rabatter tillg\u00e4ngliga f\u00f6r \u00e5rsprenumerationer? <\/span>\n\n \n
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Ja. V\u00e4lj \"M\u00e5nadsvis\" eller \"\u00c5rligen\" p\u00e5 v\u00e5r prissida f\u00f6r att j\u00e4mf\u00f6ra priset per anv\u00e4ndare f\u00f6r varje period samt det totala beloppet du kommer att betala nu. Om du v\u00e4ljer att betala m\u00e5nadspriset kan du avboka n\u00e4r som helst. Om du best\u00e4mmer dig f\u00f6r att betala i f\u00f6rskott \u00e5rligen tackar vi dig genom att ge dig cirka 2 m\u00e5nader gratis per \u00e5r. D\u00e4rf\u00f6r \u00e4r priset f\u00f6r varje \u00e5rsplan 10 g\u00e5nger m\u00e5nadsplanen. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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St\u00f6d<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Vilket st\u00f6d erbjuder ni?<\/span>\n\n \n
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Vi erbjuder support via e-post, livechatt, telefon och sk\u00e4rmdelning. Vi erbjuder \u00e4ven betald support f\u00f6r installation, konfiguration eller ytterligare utbildningstillf\u00e4llen. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Erbjuder ni ytterligare tj\u00e4nster?<\/span>\n\n \n
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Vi har utformat OneDesk f\u00f6r att vara enkelt att anv\u00e4nda och utan dyra tj\u00e4nster f\u00f6r att komma ig\u00e5ng. Men om du beh\u00f6ver hj\u00e4lp, utbildning, introduktionshj\u00e4lp eller bara vill spara tid, erbjuder vi en meny med valfria tj\u00e4nster<\/a> som du kan v\u00e4lja mellan. <\/p>\n

Observera att dessa tj\u00e4nster oftast \u00e4r s\u00e5dant som du kan utf\u00f6ra sj\u00e4lv. V\u00e5rt serviceteam kommer generellt att anv\u00e4nda samma verktyg som finns tillg\u00e4ngliga f\u00f6r dig f\u00f6r att utf\u00f6ra dessa tj\u00e4nster. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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R\u00e4tteg\u00e5ng<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hur fungerar r\u00e4tteg\u00e5ngen? <\/span>\n\n \n
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Du kan starta en provperiod p\u00e5 v\u00e5r kostnadsfria registreringssida eller prissida. Under den 14 dagar l\u00e5nga provperioden har du tillg\u00e5ng till dina valda produkter, men du kan ocks\u00e5 l\u00e4gga till produkter i provperioden n\u00e4r som helst. Du har ocks\u00e5 tillg\u00e5ng till v\u00e5r support via chatt, e-post eller demosessioner. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Beh\u00f6ver jag ange ett kreditkort f\u00f6r provperioden? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Nej! Du beh\u00f6ver inte ange ett kreditkort f\u00f6r att skapa ett OneDesk-provkonto. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hur kan jag prenumerera efter provperioden? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
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N\u00e4r din provperiod \u00e4r slut kan du prenumerera inifr\u00e5n OneDesk-appen. Du hittar sidan Prenumeration i dina administrationsinst\u00e4llningar. H\u00e4r kan du k\u00f6pa det antal anv\u00e4ndarlicenser, produkter och den planniv\u00e5 du beh\u00f6ver. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kan jag starta en testversion av Odie AI? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Ja, du kan testa AI-funktionerna, inklusive AI-agenten och copiloten, p\u00e5 f\u00f6retagsniv\u00e5. Din testperiod inkluderar kostnadsfria meddelanden f\u00f6r att testa Odie AI-agenten. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Vanliga fr\u00e5gor om OneDesk-priser Allm\u00e4n \u00f6versikt Hur fungerar OneDesk-priss\u00e4ttningen? OneDesks priss\u00e4ttning baseras p\u00e5 dina produkter, planniv\u00e5 och antal anv\u00e4ndarlicenser. Finns det ett minimumbelopp jag m\u00e5ste k\u00f6pa? Alla v\u00e5ra planer kr\u00e4ver endast k\u00f6p av en enda anv\u00e4ndarlicens. \u00c4r det n\u00e5gon skillnad mellan priserna f\u00f6r lokalt bruk och molnet? OneDesk On-Premise \u00e4r en sj\u00e4lvinstallerad och sj\u00e4lvhostad l\u00f6sning […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-276214","page","type-page","status-publish","hentry"],"yoast_head":"\nVanliga fr\u00e5gor om priser | OneDesk<\/title>\n<meta name=\"description\" content=\"F\u00e5 svar p\u00e5 vanliga fr\u00e5gor om OneDesk-abonnemang och priser. 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