{"id":294245,"date":"2025-05-20T20:02:24","date_gmt":"2025-05-20T20:02:24","guid":{"rendered":"https:\/\/onedesk.com\/komma-igang\/helpdesk-4\/"},"modified":"2025-05-20T20:02:36","modified_gmt":"2025-05-20T20:02:36","slug":"helpdesk-4","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/komma-igang\/helpdesk-4\/","title":{"rendered":"Onboardingguide: Helpdesk del 4"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"294245\" class=\"elementor elementor-294245 elementor-292918\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-349c2cb e-flex e-con-boxed e-con e-parent\" data-id=\"349c2cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c181ec0 elementor-widget elementor-widget-heading\" data-id=\"c181ec0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">St\u00f6dfl\u00f6de och samarbete  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bced81d e-flex e-con-boxed e-con e-parent\" data-id=\"bced81d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b4cf4a e-con-full e-flex e-con e-child\" data-id=\"7b4cf4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a58c40c elementor-widget elementor-widget-heading\" data-id=\"a58c40c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inneh\u00e5ll i helpdesk-guiden:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15cd260 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"15cd260\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-text e--animation-none\">\n\t\t\t\t<ul id=\"menu-1-15cd260\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Uppstartnings Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 1<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 2<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 4<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-15cd260\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Uppstartnings Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 1<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 2<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 4<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdb7782 e-con-full e-flex e-con e-child\" data-id=\"cdb7782\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4565a elementor-widget elementor-widget-text-editor\" data-id=\"bf4565a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nu n\u00e4r du har beh\u00e4rskat grunderna och kopplat samman n\u00e5gra kanaler, l\u00e5t oss l\u00e4ra oss hur du hanterar \u00e4renden och samarbetar med ditt team.<\/p><p><strong>Ta emot biljetter<\/strong><\/p><p>Om en chatt eller ett \u00e4rende kommer in h\u00f6rs ett ljud. Om n\u00e5gon tilldelar dig ett \u00e4rende f\u00e5r du ocks\u00e5 aviseringar. OneDesk tillhandah\u00e5ller aviseringar i appen, via e-post och push-meddelanden.<br> L\u00e4s mer: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-user-notifications\/b66da110-deed-4f57-987d-5195a7057d5b?customerAccess=\" target=\"_blank\" rel=\"noopener\">Anv\u00e4ndarmeddelanden<\/a>  <\/p><p><strong>Att best\u00e4mma vad man ska arbeta med<\/strong><br> N\u00e4r \u00e4renden v\u00e4l fl\u00f6dar in i ditt OneDesk m\u00e5ste du ta itu med de som har h\u00f6gst prioritet. Du kan f\u00e5 uppdateringar i realtid och utf\u00f6ra mycket arbete direkt fr\u00e5n din anv\u00e4ndarpanel (husikonen i sidof\u00e4ltet). Anv\u00e4nd widgetar som &#8220;Ol\u00f6sta \u00e4renden&#8221;, &#8220;Ol\u00e4sta meddelanden&#8221; och &#8220;\u00d6versikt \u00f6ver \u00e4renden&#8221; f\u00f6r att hitta och prioritera arbete allt eftersom det kommer in.<br> Som administrat\u00f6r eller chef kan du prova den f\u00f6rinst\u00e4llda &#8220;Help Desk manager instrumentpanel&#8221;. Som standard visar denna instrumentpanel otilldelade \u00e4renden och ol\u00f6sta \u00e4renden f\u00f6r alla teammedlemmar.     <\/p><p>Mer: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-user-dashboard\/145c44de-d17f-412f-9c2f-9587e0db5beb?customerAccess=\" target=\"_blank\" rel=\"noopener\">Anv\u00e4ndarpanel<\/a><\/p><p>Du kan ocks\u00e5 f\u00e5 mer detaljerad information med appen Biljetter. H\u00e4r kan du anv\u00e4nda filter och vyer f\u00f6r att f\u00f6rdjupa dig i dina \u00e4renden. Prova att filtrera efter datum, status, prioritet eller tilldelad person.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b285dd e-flex e-con-boxed e-con e-parent\" data-id=\"3b285dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32bed6e elementor-widget elementor-widget-heading\" data-id=\"32bed6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Jobbar med biljetter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b1035 elementor-widget elementor-widget-text-editor\" data-id=\"a1b1035\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00d6ppna ett \u00e4rende fr\u00e5n din instrumentpanel eller \u00e4renderutn\u00e4tet f\u00f6r att se detaljpanelen. F\u00f6rutom rutn\u00e4tet och instrumentpanelen kommer detaljpanelen att vara ditt hem. <\/p><p>H\u00e5ll muspekaren \u00f6ver siffrorna i bilden f\u00f6r att l\u00e4sa mer om de olika delarna av din \u00e4rendepanel.<\/p><p>Tips: G\u00e5 till Verktyg i rutn\u00e4tet&gt; panel f\u00f6r dockdetalj. Detta l\u00e5ter dig se mer om \u00e4renden medan du klickar dig igenom rutn\u00e4tet. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccbe017 elementor-widget elementor-widget-hotspot\" data-id=\"ccbe017\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hotspot&quot;:[{&quot;_id&quot;:&quot;a5190fa&quot;,&quot;hotspot_label&quot;:&quot;1&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:6,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:17,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Denna bubbla indikerar \\u00e4rendets status.  &lt;\\\/p&gt;\\n&lt;p&gt;Status kan \\u00e4ndras manuellt eller automatiserat.&lt;\\\/p&gt;\\n&lt;p&gt;Standardautomatiseringen uppdaterar statusen baserat p\\u00e5 svar fr\\u00e5n nya agenter eller kunder.  &lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:0,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;8a98ab0&quot;,&quot;hotspot_label&quot;:&quot;2&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:14,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:22,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Du kan se vem som \\u00e4r tilldelad \\u00e4rendet h\\u00e4r.&lt;\\\/p&gt;\\n&lt;p&gt;Klicka p\\u00e5 tilldela f\\u00f6r att \\u00e4ndra vem som \\u00e4r ansvarig f\\u00f6r \\u00e4rendet.  &lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:1,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;694d2c9&quot;,&quot;hotspot_label&quot;:&quot;3&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:24,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:18,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Klicka p\\u00e5 \\&quot;Starta arbete\\&quot; f\\u00f6r att k\\u00f6ra timern.  &lt;\\\/p&gt;\\n&lt;p&gt;Logga tid f\\u00f6r att sp\\u00e5ra fakturerbara timmar eller \\u00f6vervaka teamets prestationer.  &lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:2,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;010b68d&quot;,&quot;hotspot_label&quot;:&quot;4&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:14,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:62,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Uppdatera \\u00e4rendebeskrivningen eller bifoga filer.  &lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:3,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;360b516&quot;,&quot;hotspot_label&quot;:&quot;5&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:16,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:89,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;&#039;Kundprov&#039; \\u00e4r den som beg\\u00e4r detta \\u00e4rende.  &lt;\\\/p&gt;\\n&lt;p&gt;Beg\\u00e4rande eller f\\u00f6ljare kommer att f\\u00e5 nya meddelanden om detta \\u00e4rende.&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:4,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;c293fe5&quot;,&quot;hotspot_label&quot;:&quot;6&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:89,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:56,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Skicka ett nytt meddelande om den h\\u00e4r biljetten.  &lt;\\\/p&gt;\\n&lt;p&gt;Den h\\u00e4r konversationen \\u00e4r markerad som \\&quot;Kundsvar\\&quot;, vilket inneb\\u00e4r att meddelandet skickas till alla kunder som beg\\u00e4rt eller f\\u00f6ljer \\u00e4rendet.&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:5,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;2ec0586&quot;,&quot;hotspot_label&quot;:&quot;7&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:99,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:18,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Skapa ny konversation&lt;\\\/p&gt;\\n&lt;p&gt;Du kan ocks\\u00e5 ha en \\&quot;intern konversation\\&quot; p\\u00e5 samma \\u00e4rende.&lt;\\\/p&gt;\\n&lt;p&gt;Interna meddelanden skickas endast till anv\\u00e4ndare, och aldrig till kunder.&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:6,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;0fe844d&quot;,&quot;hotspot_label&quot;:&quot;8&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:72,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;V\\u00e4xla mellan andra flikar f\\u00f6r att se den h\\u00e4r biljettens:&lt;\\\/p&gt;\\n&lt;p&gt;Tidrapporter, aktiviteter, deluppgifter.&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:7,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_offset_x_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_x_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_offset_y_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_position_widescreen&quot;:null,&quot;hotspot_position_tablet_extra&quot;:null,&quot;hotspot_position_tablet&quot;:null,&quot;hotspot_position_mobile_extra&quot;:null,&quot;hotspot_position_mobile&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_width_widescreen&quot;:null,&quot;hotspot_tooltip_width_tablet_extra&quot;:null,&quot;hotspot_tooltip_width_tablet&quot;:null,&quot;hotspot_tooltip_width_mobile_extra&quot;:null,&quot;hotspot_tooltip_width_mobile&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null}],&quot;tooltip_trigger&quot;:&quot;mouseenter&quot;,&quot;tooltip_animation&quot;:&quot;e-hotspot--fade-direction&quot;,&quot;hotspot_sequenced_animation&quot;:&quot;no&quot;,&quot;tooltip_position&quot;:&quot;top&quot;}\" data-widget_type=\"hotspot.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1502\" height=\"816\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp\" class=\"attachment-full size-full wp-image-259883\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp 1502w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-300x163.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-1024x556.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-768x417.webp 768w\" sizes=\"(max-width: 1502px) 100vw, 1502px\" \/>\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-a5190fa  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">1<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Denna bubbla indikerar \u00e4rendets status.  <\/p>\n<p>Status kan \u00e4ndras manuellt eller automatiserat.<\/p>\n<p>Standardautomatiseringen uppdaterar statusen baserat p\u00e5 svar fr\u00e5n nya agenter eller kunder.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-8a98ab0  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">2<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Du kan se vem som \u00e4r tilldelad \u00e4rendet h\u00e4r.<\/p>\n<p>Klicka p\u00e5 tilldela f\u00f6r att \u00e4ndra vem som \u00e4r ansvarig f\u00f6r \u00e4rendet.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-694d2c9  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">3<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Klicka p\u00e5 \"Starta arbete\" f\u00f6r att k\u00f6ra timern.  <\/p>\n<p>Logga tid f\u00f6r att sp\u00e5ra fakturerbara timmar eller \u00f6vervaka teamets prestationer.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-010b68d  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">4<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Uppdatera \u00e4rendebeskrivningen eller bifoga filer.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-360b516  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">5<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>'Kundprov' \u00e4r den som beg\u00e4r detta \u00e4rende.  <\/p>\n<p>Beg\u00e4rande eller f\u00f6ljare kommer att f\u00e5 nya meddelanden om detta \u00e4rende.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-c293fe5  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">6<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Skicka ett nytt meddelande om den h\u00e4r biljetten.  <\/p>\n<p>Den h\u00e4r konversationen \u00e4r markerad som \"Kundsvar\", vilket inneb\u00e4r att meddelandet skickas till alla kunder som beg\u00e4rt eller f\u00f6ljer \u00e4rendet.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-2ec0586  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">7<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Skapa ny konversation<\/p>\n<p>Du kan ocks\u00e5 ha en \"intern konversation\" p\u00e5 samma \u00e4rende.<\/p>\n<p>Interna meddelanden skickas endast till anv\u00e4ndare, och aldrig till kunder.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-0fe844d  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">8<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>V\u00e4xla mellan andra flikar f\u00f6r att se den h\u00e4r biljettens:<\/p>\n<p>Tidrapporter, aktiviteter, deluppgifter.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8e3bae e-flex e-con-boxed e-con e-parent\" data-id=\"f8e3bae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fe560d e-flex e-con-boxed e-con e-parent\" data-id=\"2fe560d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-632ee63 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"632ee63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/get-started\/helpdesk-5\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">N\u00e4sta &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e67bf5 e-flex e-con-boxed e-con e-parent\" data-id=\"3e67bf5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>St\u00f6dfl\u00f6de och samarbete Inneh\u00e5ll i helpdesk-guiden: Nu n\u00e4r du har beh\u00e4rskat grunderna och kopplat samman n\u00e5gra kanaler, l\u00e5t oss l\u00e4ra oss hur du hanterar \u00e4renden och samarbetar med ditt team. Ta emot biljetter Om en chatt eller ett \u00e4rende kommer in h\u00f6rs ett ljud. Om n\u00e5gon tilldelar dig ett \u00e4rende f\u00e5r du ocks\u00e5 aviseringar. OneDesk [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":260444,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-294245","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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