{"id":294260,"date":"2025-05-20T20:02:33","date_gmt":"2025-05-20T20:02:33","guid":{"rendered":"https:\/\/onedesk.com\/komma-igang\/helpdesk-3\/"},"modified":"2025-05-20T20:02:36","modified_gmt":"2025-05-20T20:02:36","slug":"helpdesk-3","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/komma-igang\/helpdesk-3\/","title":{"rendered":"Onboardingguide: Helpdesk del 3"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"294260\" class=\"elementor elementor-294260 elementor-292913\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c59cdd2 e-flex e-con-boxed e-con e-parent\" data-id=\"c59cdd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d885622 elementor-widget elementor-widget-heading\" data-id=\"d885622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">L\u00e4gga till supportkanaler<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf5953b e-flex e-con-boxed e-con e-parent\" data-id=\"bf5953b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-893d611 e-con-full e-flex e-con e-child\" data-id=\"893d611\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f17cd98 elementor-widget elementor-widget-heading\" data-id=\"f17cd98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inneh\u00e5ll i helpdesk-guiden:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9449144 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"9449144\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-text e--animation-none\">\n\t\t\t\t<ul id=\"menu-1-9449144\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Uppstartnings Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 1<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 2<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 4<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-9449144\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Uppstartnings Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 1<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 2<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 4<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-409d187 e-con-full e-flex e-con e-child\" data-id=\"409d187\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34d5110 elementor-widget elementor-widget-text-editor\" data-id=\"34d5110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nu n\u00e4r du har f\u00f6rberett din arbetsyta \u00e4r det dags att b\u00f6rja ansluta OneDesk till dina kunder eller slutanv\u00e4ndare.<\/p><p>OneDesk erbjuder flera s\u00e4tt att samla in f\u00f6rfr\u00e5gningar och kommunikation:<\/p><ul><li>E-post<\/li><li>Formul\u00e4r i din agents webbportal<\/li><li>Formul\u00e4r i dina kundappar<\/li><li>Samtal<\/li><li>Livechatt<\/li><\/ul><p>Alla dessa alternativ kallas kanaler. Du kan tillhandah\u00e5lla \u00e4nnu fler kanaler genom <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-a12727a4-173c-4d8c-a6a0-078e33b8c4fe?customerAccess=\" target=\"_blank\" rel=\"noopener\">tredjepartsintegrationer<\/a> som Teams, Slack eller Zapier. Oavsett vilken kanal din kund eller slutanv\u00e4ndare v\u00e4ljer centraliserar OneDesk kommunikationen. E-post och formul\u00e4rinskick blir automatiskt till \u00e4renden. F\u00f6r chattar och samtal kan du l\u00e4nka eller skapa \u00e4renden fr\u00e5n dem. \u00c4renden samlar in allt du beh\u00f6ver f\u00f6r att l\u00f6sa problem och st\u00f6dja dina kunder.     <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83f4dea e-flex e-con-boxed e-con e-parent\" data-id=\"83f4dea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7191c98 elementor-widget elementor-widget-heading\" data-id=\"7191c98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Koppla din e-post<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc8fd3 elementor-widget elementor-widget-text-editor\" data-id=\"6bc8fd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesks snabbinstallationsguide hj\u00e4lper dig att ansluta din support-e-postadress. Om du inte redan har gjort det klickar du p\u00e5 &#8220;Kom ig\u00e5ng&#8221; i den \u00f6vre navigeringsrutan i din OneDesk f\u00f6r att slutf\u00f6ra guiden. Du kan ocks\u00e5 komma \u00e5t e-postanslutningen fr\u00e5n administrat\u00f6rspanelen.&gt; E-postmeddelanden&gt; Inst\u00e4llningar.  <\/p><p>S\u00e5 h\u00e4r fungerar e-postmeddelandet till \u00e4rendefl\u00f6det:<\/p><ul><li>Koppla direkt till din support-e-postadress.<\/li><li>\u00c4renden skapas fr\u00e5n nya e-postmeddelanden.<\/li><li>All information registreras p\u00e5 \u00e4rendet, inklusive kundens namn och e-postadress.<\/li><li>Svara fr\u00e5n \u00e4rendet i OneDesk, svaret skickas till din kunds inkorg fr\u00e5n samma e-postadress som du kopplade till.<\/li><\/ul><p>L\u00e4s mer:<br> <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-the-email-flow\/a91bd45f-e1bc-4da4-b917-785cb83ad1e9?customerAccess=\" target=\"_blank\" rel=\"noopener\">E-postfl\u00f6det och konfigurationen<\/a><br> <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-email-appearance\/eec0ccb3-503d-47b4-9712-bfdd2aeb9a83?customerAccess=\" target=\"_blank\" rel=\"noopener\">Inst\u00e4llningar f\u00f6r e-postutseende<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c9e25 elementor-widget elementor-widget-heading\" data-id=\"36c9e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Konfigurera och drifts\u00e4tt dina kundapplikationer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-119f3c9 elementor-widget elementor-widget-text-editor\" data-id=\"119f3c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan tillhandah\u00e5lla kundv\u00e4nda applikationer till dina kunder\/slutanv\u00e4ndare. Dessa appar (hemsida, chatt, portal, kunskapsbas, webbformul\u00e4r) tillhandah\u00e5ller supportkanaler och sj\u00e4lvbetj\u00e4ningsalternativ. <\/p><p>Beroende p\u00e5 dina preferenser finns det n\u00e5gra metoder f\u00f6r att distribuera apparna.<\/p><p>Du kan:<\/p><ul><li>B\u00e4dda in webbwidgeten p\u00e5 din webbplats genom att kopiera och klistra in ett kodavsnitt i din webbplats kod. (Denna metod st\u00f6der \u00e4ven Shopify- och Wix-webbplatser) <\/li><li>Anv\u00e4nd WordPress- eller Joomla-pluginet.<\/li><li>Ange appens URL till dina kunder (dvs. l\u00e4nkad p\u00e5 din webbplats, i en e-postsignatur, etc.)<\/li><\/ul><p>Tips: Vi rekommenderar att g\u00f6ra dina kundappar l\u00e4tta att hitta och komma \u00e5t f\u00f6r dina kunder. S\u00e5 det \u00e4r idealiskt att l\u00e4gga till widgeten p\u00e5 din webbplats ut\u00f6ver att tillhandah\u00e5lla l\u00e4nkar p\u00e5 flera platser. <\/p><p>Se detaljerade instruktioner: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-putting-the-customer-apps-on-your-website\/1b1517ea-b0e6-41a5-963b-91ab78e84aff?customerAccess=\" target=\"_blank\" rel=\"noopener\">L\u00e4gga till kundapparna p\u00e5 din webbplats<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e803f85 elementor-widget elementor-widget-image\" data-id=\"e803f85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"382\" height=\"711\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/10\/NewWidgetDesign.png\" class=\"attachment-medium_large size-medium_large wp-image-274420\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/10\/NewWidgetDesign.png 382w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/10\/NewWidgetDesign-161x300.png 161w\" sizes=\"(max-width: 382px) 100vw, 382px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a2e670 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8a2e670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/sv\/komma-igang\/helpdesk-4\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">N\u00e4sta &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>L\u00e4gga till supportkanaler Inneh\u00e5ll i helpdesk-guiden: Nu n\u00e4r du har f\u00f6rberett din arbetsyta \u00e4r det dags att b\u00f6rja ansluta OneDesk till dina kunder eller slutanv\u00e4ndare. OneDesk erbjuder flera s\u00e4tt att samla in f\u00f6rfr\u00e5gningar och kommunikation: E-post Formul\u00e4r i din agents webbportal Formul\u00e4r i dina kundappar Samtal Livechatt Alla dessa alternativ kallas kanaler. Du kan tillhandah\u00e5lla [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":260444,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-294260","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Onboardingguide: Helpdesk del 3 - OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e4r helpdesk- och projekthanteringsprogramvara i en applikation. Arbeta med dina kunder p\u00e5 deras projekt och biljetter p\u00e5 en enhetlig plattform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/sv\/komma-igang\/helpdesk-3\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Onboardingguide: Helpdesk del 3 - OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk \u00e4r helpdesk- och projekthanteringsprogramvara i en applikation. 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