{"id":294267,"date":"2025-05-20T20:02:36","date_gmt":"2025-05-20T20:02:36","guid":{"rendered":"https:\/\/onedesk.com\/komma-igang\/helpdesk-1\/"},"modified":"2025-11-14T18:04:02","modified_gmt":"2025-11-14T18:04:02","slug":"helpdesk-1","status":"publish","type":"page","link":"https:\/\/onedesk.com\/sv\/komma-igang\/helpdesk-1\/","title":{"rendered":"Onboardingguide: Helpdesk del 1"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"294267\" class=\"elementor elementor-294267 elementor-292861\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5510f72 e-flex e-con-boxed e-con e-parent\" data-id=\"5510f72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efb7bb9 elementor-widget elementor-widget-heading\" data-id=\"efb7bb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hj\u00e4lpcentral - Grunder och navigering<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7492ea4 e-flex e-con-boxed e-con e-parent\" data-id=\"7492ea4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b8cef6e e-con-full e-flex e-con e-child\" data-id=\"b8cef6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-472d8f1 elementor-widget elementor-widget-heading\" data-id=\"472d8f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inneh\u00e5ll i helpdesk-guiden:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8efa8f2 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"8efa8f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-text e--animation-none\">\n\t\t\t\t<ul id=\"menu-1-8efa8f2\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Uppstartnings Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 1<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 2<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\">Onboardingguide: Helpdesk del 4<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-8efa8f2\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Uppstartnings Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 1<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 2<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboardingguide: Helpdesk del 4<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38e4d23 e-con-full e-flex e-con e-child\" data-id=\"38e4d23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6b6517 elementor-widget elementor-widget-text-editor\" data-id=\"d6b6517\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.youtube.com\/playlist?list=PL9D-hmKLpwLescHP90dHo_1jryzesjZQh\" target=\"_blank\" rel=\"noopener\">Visa demo av helpdesk\u00f6versikten<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b59d5fd elementor-widget elementor-widget-text-editor\" data-id=\"b59d5fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I OneDesk finns det anv\u00e4ndare och kunder. Anv\u00e4ndare (agenter) \u00e4r medlemmar i ditt team, vanligtvis de som \u00e4r tilldelade \u00e4renden. Kunder (eller slutanv\u00e4ndare) kan vara externa eller interna f\u00f6r ditt f\u00f6retag men \u00e4r de personer f\u00f6r vilka du utf\u00f6r tj\u00e4nster eller svarar p\u00e5 fr\u00e5gor.  <\/p><p>Kunder kan interagera via:<\/p><ul><li>E-post \u2013 Kunder kan skicka in \u00e4renden, ta emot aviseringar och svara p\u00e5 uppdateringar, allt fr\u00e5n sin e-post. (Vi kommer att l\u00e4ra oss mer om detta senare i guiden.) <\/li><li>Kundv\u00e4nda appar \u2013 Kunder kan interagera med hj\u00e4lp av kundv\u00e4nda applikationer. Dessa applikationer inkluderar: hemsidan, livechatten, portalen, webbformul\u00e4ren och kunskapsbasen. Alla eller alla dessa kan distribueras. Apparna kan n\u00e5s fr\u00e5n mobila, b\u00e4rbara eller station\u00e4ra webbl\u00e4sare via en l\u00e4nk eller webbwidgeten som du kan b\u00e4dda in p\u00e5 din webbplats. (Vi kommer att l\u00e4ra oss mer om dessa senare.)    <\/li><li>Andra verktyg via integrationer \u2013 OneDesk integreras med ett antal tredjepartsapplikationer. Vissa av dessa integrationer g\u00f6r det m\u00f6jligt f\u00f6r kunder att interagera eller skicka in f\u00f6rfr\u00e5gningar. <\/li><\/ul><p>Anv\u00e4ndare kan komma \u00e5t webb- eller mobilappen. Den h\u00e4r guiden fokuserar huvudsakligen p\u00e5 att utf\u00f6ra arbete och konfigurera ditt konto med hj\u00e4lp av webbappen. <\/p><p>Tips: Anv\u00e4ndare kan grupperas i team. Kunder grupperas i organisationer. Som standard grupperas kunder i organisationer baserat p\u00e5 deras e-postdom\u00e4n.  <\/p><p>L\u00e4s mer om:<\/p><ul><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-eae86815-fa44-4016-9f6e-ca1c65dc2836?customerAccess=\" target=\"_blank\" rel=\"noopener\">L\u00e4gga till\/hantera anv\u00e4ndare<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-59c2e246-a713-4c52-99fc-22056dc8b5a6?customerAccess=\" target=\"_blank\" rel=\"noopener\">Kunder<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c59d72dd-56c0-475c-8e9e-ca3575c060f1?customerAccess=\" target=\"_blank\" rel=\"noopener\">Kundorganisationer<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c10852 e-flex e-con-boxed e-con e-parent\" data-id=\"1c10852\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2a128f elementor-widget elementor-widget-heading\" data-id=\"b2a128f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Webbappen och navigeringen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c12e170 elementor-widget elementor-widget-image\" data-id=\"c12e170\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"45\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-1024x45.webp\" class=\"attachment-large size-large wp-image-297934\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-1024x45.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-300x13.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-768x34.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar.webp 1259w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-265b228 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"265b228\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00d6versta f\u00e4ltet<\/strong><\/p><ol><li>L\u00e4gg till-knapp \u2013 F\u00e5 \u00e5tkomst till ditt interna formul\u00e4r f\u00f6r att skapa \u00e4renden och andra saker som projekt, anv\u00e4ndare med mera.<\/li><li>Verktyg \u2013 F\u00e5 tillg\u00e5ng till anv\u00e4ndbara verktyg som makron, import och mer.<\/li><li>Global s\u00f6kning \u2013 L\u00e5ter dig s\u00f6ka igenom n\u00e4stan allt i ditt konto.<\/li><li>Kom ig\u00e5ng \u2013 F\u00e5 tillg\u00e5ng till snabbinstallationsguiden samt handledningar och artiklar, inklusive den h\u00e4r guiden!<\/li><li>Hantera produkter \u2013 Visa dina OneDesk-produkter eller l\u00e4gg till nya!<\/li><li>Profilmeny \u2013 F\u00e5 \u00e5tkomst till din profil samt snabbl\u00e4nkar till dina aviseringsinst\u00e4llningar, tilldelade \u00e4renden, tidrapporter med mera.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da6b7f9 elementor-widget elementor-widget-image\" data-id=\"da6b7f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"73\" height=\"709\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/sidebar.webp\" class=\"attachment-large size-large wp-image-297935\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/sidebar.webp 73w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/sidebar-31x300.webp 31w\" sizes=\"(max-width: 73px) 100vw, 73px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c1e6ad elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6c1e6ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Appens sidof\u00e4lt<\/strong><\/p><ol><li>Instrumentpanel \u2013 F\u00e5 \u00e5tkomst till din anv\u00e4ndarinstrumentpanel som inneh\u00e5ller olika centraliserade widgetar och m\u00e4tv\u00e4rden f\u00f6r dina meddelanden, \u00e4renden och loggad tid. De flesta agenter kan arbeta n\u00e4stan helt fr\u00e5n den h\u00e4r appen. <\/li><li>Messenger \u2013 F\u00e5 \u00e5tkomst till din Messenger f\u00f6r att svara p\u00e5 och hantera meddelanden. Meddelanden fr\u00e5n e-post, livechatt och portal samlas h\u00e4r. <\/li><li>Biljett-appen \u2013 F\u00e5 tillg\u00e5ng till din Biljett-app som inneh\u00e5ller kraftfulla vyer f\u00f6r att arbeta med och analysera \u00e4renden.<\/li><li>Projekt-appen \u2013 F\u00e5 tillg\u00e5ng till din Projekt-app, praktisk f\u00f6r att f\u00e5 en helhetsbild av dina \u00e4renden samt organisera projekt och portf\u00f6ljer.<\/li><li>Fler appar \u2013 \u00d6ppnar menyn f\u00f6r andra appar: Tidrapporter, Kunskapscenter, Kunder, Anv\u00e4ndare, R\u00f6st och Analys.<\/li><li>Chatta med OneDesk \u2013 \u00d6ppna widgeten f\u00f6r att chatta med OneDesks supportteam.  <\/li><li>Administration &#8211; Konfigurera dina kontoinst\u00e4llningar<\/li><\/ol><div>Tips: Du kan anpassa sidof\u00e4ltet genom att klicka p\u00e5 &#8220;Konfigurera sidof\u00e4lt&#8221; i menyn Fler appar.  <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7cf29 elementor-widget elementor-widget-image\" data-id=\"6d7cf29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"541\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/view.png\" class=\"attachment-large size-large wp-image-297936\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/view.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/view-139x300.png 139w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cdfbc8 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7cdfbc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Vypanelen<\/strong><\/p><p>Visningar \u00e4r de olika alternativen f\u00f6r hur du ser biljetter. Filter avg\u00f6r vilka biljetter du ser. <\/p><ol><li>Projektomfattning \u2013 Avg\u00f6r vilka projekts \u00e4renden du ser. Till skillnad fr\u00e5n filter fungerar omfattningen &#8220;ovanp\u00e5&#8221; vyer. Omfattningen ger ocks\u00e5 \u00e5tkomst till arkiverade eller inte delade projekt.  <\/li><li>Skapa och hantera vyer \u2013 (visas n\u00e4r muspekaren h\u00e5lls \u00f6ver) Klicka p\u00e5 plusikonen f\u00f6r att skapa en ny anpassad vy. Klicka p\u00e5 kugghjulsikonen f\u00f6r att hantera ditt system och dina anpassade vyer, inklusive att ta bort eller \u00e4ndra ordning. <\/li><li>Systemvyer \u2013 Dessa \u00e4r dina basvyer och layouter. N\u00e4r du rensar ett filter kommer du tillbaka till en av dessa vyer. <\/li><li>Anpassade vyer \u2013 Det h\u00e4r \u00e4r dina sparade anpassade vyer. Anpassade vyer tar systemvyerna och till\u00e4mpar filter, grupperingar, kolumner och\/eller s\u00f6kningar. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dff3a9a elementor-widget elementor-widget-text-editor\" data-id=\"dff3a9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u00e4s mer:<\/p><ul><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d?customerAccess=\" target=\"_blank\" rel=\"noopener\">Skapa anpassade vyer<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-03ef12d3-b060-43d7-add0-4ff0afdaaa89?customerAccess=\" target=\"_blank\" rel=\"noopener\">Grundl\u00e4ggande navigering<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b16dd0 e-flex e-con-boxed e-con e-parent\" data-id=\"8b16dd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a93a61 elementor-widget elementor-widget-heading\" data-id=\"8a93a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vad du ser i OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de8fe7b elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"de8fe7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDu kan bjuda in ditt team (anv\u00e4ndare) n\u00e4r du g\u00e5r igenom &#8220;Komma ig\u00e5ng-guiden&#8221;. Kunder l\u00e4ggs till automatiskt n\u00e4r de skickar in \u00e4renden f\u00f6r f\u00f6rsta g\u00e5ngen. Du kan dock ocks\u00e5 l\u00e4gga till anv\u00e4ndare eller kunder via knappen &#8220;L\u00e4gg till&#8221; i den \u00f6vre f\u00e4ltet.    \n\nOneDesk erbjuder flera s\u00e4tt att se till att anv\u00e4ndare bara ser data som \u00e4r mest relevant f\u00f6r dem. D\u00e4rf\u00f6r kan olika anv\u00e4ndare av olika anledningar se eller inte se eller komma \u00e5t vissa saker: \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2aeb16 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e2aeb16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Delning<\/p><p>Projekt m\u00e5ste delas med dig f\u00f6r att de ska visas i din arbetsyta (rutn\u00e4t, instrumentpanel etc.). Om ett projekt inte delas kommer du inte att se det eller n\u00e5got i det. Kontoadministrat\u00f6rer kan enkelt g\u00e5 med i projekt fr\u00e5n projektets omfattning. Icke-administrat\u00f6rer kan beg\u00e4ra att f\u00e5 g\u00e5 med och f\u00e5 \u00e5tkomst. N\u00e4r n\u00e5got har delats med dig visas projektet och dess inneh\u00e5ll i din arbetsyta.    <\/p><p>Anv\u00e4ndarroller<\/p><p>Anv\u00e4ndare kan vara administrat\u00f6rer eller inte. Icke-administrat\u00f6rer har inte \u00e5tkomst till administrat\u00f6rsinst\u00e4llningar och kan ocks\u00e5 ha olika appbeh\u00f6righeter. Appbeh\u00f6righeter p\u00e5verkar om du kan se en app eller utf\u00f6ra vissa \u00e5tg\u00e4rder i appen.  <\/p><p>Vyer och filter<\/p><p>OneDesk har flera vyer och dussintals filter som p\u00e5verkar vad du ser.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb786f elementor-widget elementor-widget-text-editor\" data-id=\"feb786f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u00e4s mer:<\/p><ul><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f5ed6016-8fad-4c07-8102-3fdd59dea506?customerAccess=\" target=\"_blank\" rel=\"noopener\">Dela med team\/anv\u00e4ndare<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c2663e58-4563-4003-8a69-81112fc57ffa?customerAccess=\" target=\"_blank\" rel=\"noopener\">Anv\u00e4ndarbeh\u00f6righeter f\u00f6r appar<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76a2e92 e-flex e-con-boxed e-con e-parent\" data-id=\"76a2e92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d66b4cc e-con-full e-flex e-con e-child\" data-id=\"d66b4cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f0c863 e-con-full e-flex e-con e-child\" data-id=\"1f0c863\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ceffbc6 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"ceffbc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/sv\/komma-igang\/helpdesk-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">N\u00e4sta &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hj\u00e4lpcentral &#8211; Grunder och navigering Inneh\u00e5ll i helpdesk-guiden: Visa demo av helpdesk\u00f6versikten I OneDesk finns det anv\u00e4ndare och kunder. Anv\u00e4ndare (agenter) \u00e4r medlemmar i ditt team, vanligtvis de som \u00e4r tilldelade \u00e4renden. Kunder (eller slutanv\u00e4ndare) kan vara externa eller interna f\u00f6r ditt f\u00f6retag men \u00e4r de personer f\u00f6r vilka du utf\u00f6r tj\u00e4nster eller svarar p\u00e5 [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":260444,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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