{"id":150172,"date":"2021-12-15T14:50:02","date_gmt":"2021-12-15T14:50:02","guid":{"rendered":"https:\/\/onedesk.com\/spara-ditt-arbetsflode-automatiseringar-i-onedesk\/"},"modified":"2021-12-15T14:50:02","modified_gmt":"2021-12-15T14:50:02","slug":"spara-ditt-arbetsflode-automatiseringar-i-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/sv\/spara-ditt-arbetsflode-automatiseringar-i-onedesk\/","title":{"rendered":"Sp\u00e5ra arbetsfl\u00f6desautomatiseringar"},"content":{"rendered":"

I OneDesk kan du sp\u00e5ra dina arbetsfl\u00f6desautomatiseringar genom aktivitetsapplikationen. Detta l\u00e5ter dig se precis vad dina automatiseringar g\u00f6r p\u00e5 en daglig basis och hj\u00e4lper dig att fels\u00f6ka eventuella problem som kan uppst\u00e5.<\/p>\n

\u00c5tkomst till aktivitetsapplikationen<\/h2>\n

F\u00f6r att komma \u00e5t aktivitetsapplikationen, v\u00e4lj knappen “fler applikationer” l\u00e4ngst ner till v\u00e4nster i OneDesk-gr\u00e4nssnittet. V\u00e4lj sedan applikationen “analytics” och v\u00e4lj fliken “aktiviteter” n\u00e4ra toppen.<\/p>\n

\"fliken<\/p>\n

Sp\u00e5ra dina automatiseringar<\/h2>\n

Fr\u00e5n aktivitetsapplikationen kan vi som standard se ID f\u00f6r en automatisering som har utf\u00f6rts, det ber\u00f6rda objektets namn, utf\u00f6rd aktivitet, det \u00e4ndrade v\u00e4rdet och det nya v\u00e4rdet.<\/p>\n

Till exempel ser vi att vi har automation A16 nedan:<\/p>\n

\"automatisering<\/p>\n

Automation A16 har k\u00f6rt p\u00e5 uppgiften “biljett fr\u00e5n konversation”, och \u00e4ndrat dess livscykelstatus fr\u00e5n “\u00f6ppen” till “v\u00e4ntande kund”.<\/p>\n

Redigering av arbetsfl\u00f6desautomatiseringar<\/h2>\n

Om en automatisering har uppt\u00e4ckts genom aktivitetsfliken som fungerar felaktigt kan du redigera automatiseringen genom att g\u00e5 till “administration”-kugghjulet. V\u00e4lj “biljetter”, “uppgifter” eller “projekt” under “anv\u00e4ndarappar”, beroende p\u00e5 vilken automatisering du vill redigera. Bl\u00e4ddra sedan ned till automatiseringssektionen.<\/p>\n

\"arbetsfl\u00f6desautomatiseringar\"<\/p>\n

H\u00e4rifr\u00e5n kan du redigera \u00f6nskad automatisering med pennikonen p\u00e5 h\u00f6ger sida, eller ta bort den helt med papperskorgsikonen. Du kan ocks\u00e5 skapa en ny automatisering med knappen “skapa arbetsfl\u00f6desautomation” h\u00f6gst upp i menyn.<\/p>\n

Observera att ID:t f\u00f6r automatisering av arbetsfl\u00f6den i OneDesk \u00e4r unikt<\/strong> . Detta inneb\u00e4r att n\u00e4r en automatisering raderas eller inaktiveras kommer nya automatiseringar inte att ta dess ID-plats. Till exempel, om du har automatiserings-ID 1, 2, 3 och sedan tar bort automation 3 och ers\u00e4tter den med en ny automatisering, kommer du att ha ID 1, 2 och 4. Det betyder inte att du saknar en automatisering n\u00e5gonstans.<\/p>\n

Relaterade artiklar<\/h2>\n

Komma ig\u00e5ng med automatisering av arbetsfl\u00f6den<\/a>
\nVanliga arbetsfl\u00f6desautomatiseringar<\/a>
\nArbetsfl\u00f6desautomatiseringar f\u00f6r att skapa objekt automatiskt<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

I OneDesk kan du sp\u00e5ra dina arbetsfl\u00f6desautomatiseringar genom aktivitetsapplikationen. Detta l\u00e5ter dig se precis vad dina automatiseringar g\u00f6r p\u00e5 en daglig basis och hj\u00e4lper dig att fels\u00f6ka eventuella problem som kan uppst\u00e5. \u00c5tkomst till aktivitetsapplikationen F\u00f6r att komma \u00e5t aktivitetsapplikationen, v\u00e4lj knappen “fler applikationer” l\u00e4ngst ner till v\u00e4nster i OneDesk-gr\u00e4nssnittet. V\u00e4lj sedan applikationen “analytics” och […]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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