{"id":271032,"date":"2024-06-19T21:34:51","date_gmt":"2024-06-19T21:34:51","guid":{"rendered":"https:\/\/onedesk.com\/ny-maj-2024\/"},"modified":"2024-06-19T21:35:04","modified_gmt":"2024-06-19T21:35:04","slug":"ny-maj-2024","status":"publish","type":"post","link":"https:\/\/onedesk.com\/sv\/ny-maj-2024\/","title":{"rendered":"Nytt i OneDesk: maj 2024"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Den nya versionen av OneDesk f\u00f6r maj 2024 \u00e4r nu live! Den h\u00e4r versionen inneh\u00e5ller ett antal funktioner f\u00f6r att f\u00f6rb\u00e4ttra ditt arbetsfl\u00f6de och st\u00f6dja.  <\/p>\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-key-performance-indicators\">Nya nyckeltal<\/h2>\n\n<p class=\"wp-block-paragraph\">Vi har lagt till nya nyckeltal i OneDesk-apparna f\u00f6r att f\u00e5 fram anv\u00e4ndbar information med ett \u00f6gonkast. F\u00f6r att ge dig den ultimata flexibiliteten har KPI:erna lagts till p\u00e5 b\u00e5de vyniv\u00e5 och artikelniv\u00e5. Det betyder att om du filtrerar din vy (efter m\u00e5nad, mottagare, projekt eller n\u00e5got annat) kommer KPI:erna att uppdateras f\u00f6r att \u00e5terspegla vad som ing\u00e5r. Som vanligt kan KPI:erna ovanf\u00f6r vyn d\u00f6ljas som en anv\u00e4ndarpreferens.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-kpis-include\">Nya nyckeltal inkluderar:<\/h3>\n\n<p class=\"wp-block-paragraph\">Biljetter: Genomsnittliga tider till: st\u00e4ngt\/p\u00e5g\u00e5r\/f\u00f6rsta svar\/mellan svar<\/p>\n\n<p class=\"wp-block-paragraph\">Biljetter\/Uppgifter\/Tidrapporter: Arbets-KPI:er: Faktiskt, Planerat, Fakturerbart, P\u00e5 Faktura, Godk\u00e4nt<\/p>\n\n<p class=\"wp-block-paragraph\">Underuppgifter: Status, %klar, datumintervall<\/p>\n\n<p class=\"wp-block-paragraph\">Projekt: Fakturerbara timmar, Faktureringsmetod med mera<\/p>\n\n<p class=\"wp-block-paragraph\">Ekonomi: Faktura\/Offer: typer, status, belopp med mera<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"120\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png\" alt=\"\" class=\"wp-image-270778\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-300x35.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-768x90.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts.png 1195w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-transform-your-knowledgebase-into-a-help-forum\">F\u00f6rvandla din kunskapsbas till ett hj\u00e4lpforum<\/h2>\n\n<p class=\"wp-block-paragraph\">Att exponera kunskap f\u00f6r dina kunder \u00e4r ett bra s\u00e4tt att hj\u00e4lpa dem att hj\u00e4lpa sig sj\u00e4lva. Det kan dock finnas relaterade fr\u00e5gor och detaljer som beh\u00f6ver f\u00f6rtydligas. Nu kan du l\u00e4gga till diskussioner i din KB, s\u00e5 att kunder kan st\u00e4lla fr\u00e5gor s\u00e5 att du enkelt kan svara p\u00e5 dem.<\/p>\n\n<p class=\"wp-block-paragraph\">Proffstips: Om du f\u00e5r en bra fr\u00e5ga, svara inte bara p\u00e5 den, utan l\u00e4gg till informationen i originalartikeln. Detta kommer att hj\u00e4lpa framtida anv\u00e4ndare och hj\u00e4lpa till att tr\u00e4na din AI-bot ocks\u00e5!<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-ai-agent-trained-on-your-website\">AI Agent &#8211; Utbildad p\u00e5 din webbplats<\/h2>\n\n<p class=\"wp-block-paragraph\">Har du inneh\u00e5ll p\u00e5 din webbplats som du skulle vilja anv\u00e4nda f\u00f6r att l\u00e4ra din bot hur du ska svara dina kunder? OneDesk inneh\u00e5ller nu en s\u00f6krobot som du kan anv\u00e4nda f\u00f6r att indexera angivna kataloger p\u00e5 din webbplats. N\u00e4r den v\u00e4l har indexerats kan boten inf\u00f6rliva kunskap fr\u00e5n dessa sidor n\u00e4r den svarar till kunder. Nu kan AI-kunskapskorpusen inkludera:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>KB Artiklar<\/li>\n\n\n\n<li>Sparade svar<\/li>\n\n\n\n<li>Tidigare svar till kunder (av m\u00e4nniskor)<\/li>\n\n\n\n<li>webbsidor<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Om du har annat inneh\u00e5ll som du vill ha inkluderat i din korpus, v\u00e4nligen meddela oss s\u00e5 kan vi f\u00f6rs\u00f6ka hj\u00e4lpa dig.<\/p>\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-filters-grouping-columns-amp-sorting\">Nya filter, gruppering, kolumner och sortering<\/h2>\n\n<p class=\"wp-block-paragraph\">Det finns massor av s\u00e4tt du kan skapa anpassade vyer p\u00e5 i OneDesk, och nu finns det \u00e4nnu fler p\u00e5 efterfr\u00e5gan. H\u00e4r \u00e4r en icke utt\u00f6mmande lista \u00f6ver vad som \u00e4r nytt:<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-columns\">Nya kolumner:<\/h3>\n\n<p class=\"wp-block-paragraph\">Fakturor &amp; offerter: L\u00e4nkat projekt, portf\u00f6lj<\/p>\n\n<p class=\"wp-block-paragraph\">Tidrapporter: Faktureras till<\/p>\n\n<p class=\"wp-block-paragraph\">Projekt: Planerat arbete, antal f\u00f6ljare<\/p>\n\n<p class=\"wp-block-paragraph\">Biljett, Uppgifter: Portf\u00f6lj<\/p>\n\n<p class=\"wp-block-paragraph\">Anv\u00e4ndare, kunder: E-postadress, Admin, senaste inloggning,  <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-filters-nbsp\">Nya filter:  <\/h3>\n\n<p class=\"wp-block-paragraph\">Fakturor &amp; offerter: L\u00e4nkat projekt, portf\u00f6lj<\/p>\n\n<p class=\"wp-block-paragraph\">Tidrapporter: av uppdragstagarens team<\/p>\n\n<p class=\"wp-block-paragraph\">Projekt: Efter din roll, \u00e4r arkiverad, projekt,  <\/p>\n\n<p class=\"wp-block-paragraph\">Biljett, uppgifter: Tilldelad anv\u00e4ndare i mina team, typ av senaste svar, har bilaga, planerat datum<\/p>\n\n<p class=\"wp-block-paragraph\">Anv\u00e4ndare, kunder: Aktiveringsstatus,  <\/p>\n\n<p class=\"wp-block-paragraph\">Aktiviteter: Kundorganisation, \u00e4r Bot<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-groupings\">Nya grupperingar<\/h3>\n\n<p class=\"wp-block-paragraph\">Fakturor och offerter: Per portf\u00f6lj<\/p>\n\n<p class=\"wp-block-paragraph\">Rapporter: Mot faktura<\/p>\n\n<p class=\"wp-block-paragraph\">Biljett, uppgifter: livscykelstatus, planerat slutdatum<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-sorting\">Sortering:<\/h3>\n\n<p class=\"wp-block-paragraph\">Tidrapporter: Efter beg\u00e4rande organisation, mottagare, ID, datum<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-flexible-left-side-panel\">Flexibel v\u00e4nster sidopanel<\/h2>\n\n<p class=\"wp-block-paragraph\">Vill du ge l\u00e4ngre namn \u00e5t din syn? Sj\u00e4lvklart g\u00f6r du det! N\u00e5v\u00e4l, nu kan den v\u00e4nstra panelen f\u00f6rstoras. Det kommer att sparas som en anv\u00e4ndarpreferens.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"586\" height=\"597\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel.png\" alt=\"\" class=\"wp-image-270792\" style=\"width:541px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel.png 586w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel-294x300.png 294w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/><\/figure>\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-pay-by-po\">Betala med PO<\/h2>\n\n<p class=\"wp-block-paragraph\">Vill du komma ig\u00e5ng med OneDesk men saknar f\u00f6retagskort? \u00c4ven om vi alltid har accepterat andra betalningss\u00e4tt kan du nu st\u00e4lla in det direkt i OneDesk. S\u00e5 h\u00e4r fungerar det:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>V\u00e4lj den plan du vill ha<\/li>\n\n\n\n<li>F\u00e5 en offert via mail<\/li>\n\n\n\n<li>G\u00e5 och f\u00e5 offerten godk\u00e4nd<\/li>\n\n\n\n<li>Ladda upp k\u00f6pordern till OneDesk<\/li>\n\n\n\n<li>Vi aktiverar dina licenser<\/li>\n<\/ul>\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-many-other-enhancements\">M\u00e5nga andra f\u00f6rb\u00e4ttringar:<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Konfigurerbart arbetsformat. Nu kan du best\u00e4mma hur du vill se arbetsbeloppen uttryckta: d+h+m, h+m. Observera att p\u00e5 vissa st\u00e4llen \u00e4r vissa format inte vettiga s\u00e5 de har inte anv\u00e4nts.<\/li>\n\n\n\n<li>St\u00e4ll in standardkonversationstyp (intern, offentlig) f\u00f6r den mobilv\u00e4nliga appen.<\/li>\n\n\n\n<li>Massredigering av tidrapporter tj\u00e4nstetyp.<\/li>\n\n\n\n<li>Ny beh\u00f6righetsniv\u00e5 f\u00f6r att begr\u00e4nsa arkivering och radering i olika objekt-appar.<\/li>\n\n\n\n<li>F\u00f6r varje kundapp kan du nu avg\u00f6ra om enter skickar meddelandet eller l\u00e4gger till en ny rad (M\u00e4nniskor \u00e4r \u00f6verraskande splittrade i den h\u00e4r fr\u00e5gan!)<\/li>\n\n\n\n<li>F\u00f6rhandsgranska l\u00e4nkar f\u00f6r artiklar som lagts till i en live KB-kategori.<\/li>\n\n\n\n<li>Planerat arbete p\u00e5 UD:s kundportal.<\/li>\n\n\n\n<li>Importera KB-artiklar f\u00f6r att f\u00f6rb\u00e4ttra din kunskapsbas och AI-korpus.<\/li>\n\n\n\n<li>F\u00f6rb\u00e4ttrad ordning av villkorliga anpassade f\u00e4lt p\u00e5 MFA-webbformul\u00e4ren.<\/li>\n\n\n\n<li>Platt listvy f\u00f6r anv\u00e4ndare och kunder.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Den nya versionen av OneDesk f\u00f6r maj 2024 \u00e4r nu live! Den h\u00e4r versionen inneh\u00e5ller ett antal funktioner f\u00f6r att f\u00f6rb\u00e4ttra ditt arbetsfl\u00f6de och st\u00f6dja. Nya nyckeltal Vi har lagt till nya nyckeltal i OneDesk-apparna f\u00f6r att f\u00e5 fram anv\u00e4ndbar information med ett \u00f6gonkast. F\u00f6r att ge dig den ultimata flexibiliteten har KPI:erna lagts till [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10085],"tags":[],"class_list":["post-271032","post","type-post","status-publish","format-standard","hentry","category-3-releaseinformation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nytt i OneDesk: maj 2024 | Release Notes<\/title>\n<meta name=\"description\" content=\"Nya nyckeltal, kolumner, filter och grupperingar; Tr\u00e4na din AI-agent p\u00e5 inneh\u00e5llet p\u00e5 din webbplats; F\u00f6rvandla din KB till ett forum och fler f\u00f6rb\u00e4ttringar.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/sv\/ny-maj-2024\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nytt i OneDesk: maj 2024 | Release Notes\" \/>\n<meta property=\"og:description\" content=\"Nya nyckeltal, kolumner, filter och grupperingar; Tr\u00e4na din AI-agent p\u00e5 inneh\u00e5llet p\u00e5 din webbplats; F\u00f6rvandla din KB till ett forum och fler f\u00f6rb\u00e4ttringar.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/sv\/ny-maj-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-19T21:34:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-19T21:35:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Nytt i OneDesk: maj 2024 | Release Notes","description":"Nya nyckeltal, kolumner, filter och grupperingar; 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