{"id":293748,"date":"2025-05-09T20:37:52","date_gmt":"2025-05-09T20:37:52","guid":{"rendered":"https:\/\/onedesk.com\/how-to-change-management\/"},"modified":"2025-05-09T20:37:54","modified_gmt":"2025-05-09T20:37:54","slug":"how-to-change-management","status":"publish","type":"post","link":"https:\/\/onedesk.com\/sv\/how-to-change-management\/","title":{"rendered":"F\u00f6r\u00e4ndringshantering med OneDesk"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">F\u00f6r\u00e4ndringshantering \u00e4r en metod f\u00f6r att hantera organisatoriska f\u00f6r\u00e4ndringar, vilket kan inkludera processer, infrastruktur eller teknik. M\u00e5let \u00e4r att implementera f\u00f6r\u00e4ndringar smidigt, med minimal risk f\u00f6r anv\u00e4ndarna. I helpdesk-sammanhang h\u00e4nvisar processen vanligtvis till IT-f\u00f6r\u00e4ndringshantering. Den h\u00e4r artikeln beskriver en grundl\u00e4ggande IT-f\u00f6r\u00e4ndringshanteringsprocess med OneDesk. Du kan \u00e4ndra detta fl\u00f6de som du tycker passar din organisation eller dina m\u00e5l.      <\/p>\n\n<p class=\"wp-block-paragraph\">En f\u00f6r\u00e4ndringsledningsprocess innefattar:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Inledande beg\u00e4ran<\/strong> \u2013 Slutanv\u00e4ndare eller IT-personal framf\u00f6r en \u00e4ndringsf\u00f6rfr\u00e5gan med f\u00f6rv\u00e4ntningar eller m\u00f6jliga risker.  <\/li>\n\n\n\n<li><strong>Bed\u00f6mning och planering<\/strong> \u2013 Teamet granskar beg\u00e4ran och dokumentkraven.  <\/li>\n\n\n\n<li><strong>Godk\u00e4nnande<\/strong> \u2013 L\u00e4mplig chef granskar och godk\u00e4nner planen.<\/li>\n\n\n\n<li><strong>Implementering<\/strong> &#8211; \u00c4ndringarna skickas.<\/li>\n<\/ul>\n\n<div style=\"height:52px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-how-it-will-work-together-nbsp\">Hur det kommer att fungera tillsammans  <\/h2>\n\n<p class=\"wp-block-paragraph\">Innan vi diskuterar sj\u00e4lva installationen, l\u00e5t oss f\u00e5 en \u00f6versikt \u00f6ver hur denna f\u00f6r\u00e4ndringshanteringsprocess fungerar.  <\/p>\n\n<p class=\"wp-block-paragraph\">Processen startar n\u00e4r en slutanv\u00e4ndare eller IT-medlem skickar in en beg\u00e4ran. Slutanv\u00e4ndare kan komma \u00e5t ditt webbformul\u00e4r (och andra kundappar) var du \u00e4n distribuerar dem; vanligtvis fr\u00e5n din webbplats via en l\u00e4nk eller webbwidgeten. Slutanv\u00e4ndare skickar in \u00e4ndringsbeg\u00e4ran fr\u00e5n webbformul\u00e4ret. Denna beg\u00e4ran kommer in som ett \u00e4rende med n\u00f6dv\u00e4ndig information, som fylls i i formul\u00e4ret. IT-agenter kan skicka in en \u00e4ndringsbeg\u00e4ran internt fr\u00e5n OneDesk med hj\u00e4lp av ett mallformul\u00e4r.      <\/p>\n\n<p class=\"wp-block-paragraph\">N\u00e4r beg\u00e4ran skapas kommer en automatisering att tilldela relevant(a) agent(er) . Den tilldelade agenten kommer att utf\u00f6ra bed\u00f6mningen och planeringen, dokumentera processen och diskutera med andra teammedlemmar vid behov. N\u00e4r bed\u00f6mnings- och planeringsfasen \u00e4r \u00f6ver kommer agenten att uppdatera \u00e4rendets status och ange att den beh\u00f6ver godk\u00e4nnas. Chefen kommer att meddelas om att beg\u00e4ran beh\u00f6ver godk\u00e4nnas via ett automatiskt e-postmeddelande. Om en slutanv\u00e4ndare eller intressent utf\u00f6r godk\u00e4nnandet kan de g\u00f6ra det med hj\u00e4lp av <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-362ca200-2792-422a-ab2d-e88d3784f0a0?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>\u00e4rendeportalen<\/u><\/a> . Om en slutanv\u00e4ndare har skickat in beg\u00e4ran kan de ocks\u00e5 \u00f6vervaka f\u00f6rloppet eller delta i en konversation i \u00e4rendeportalen. Om chefen som utf\u00f6r godk\u00e4nnandet \u00e4r en OneDesk-anv\u00e4ndare kan de godk\u00e4nna beg\u00e4ran via den huvudsakliga webb- eller mobilappen OneDesk.        <\/p>\n\n<p class=\"wp-block-paragraph\">Efter implementeringen, ange f\u00f6rfr\u00e5gningens status till slutf\u00f6rd. Du kan f\u00f6rb\u00e4ttra \u00e4ndringshanteringsprocessen genom att dokumentera dina processer med hj\u00e4lp av <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>kunskapsbasen<\/u><\/a> .   <\/p>\n\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-setup-your-change-management-workflow\">Konfigurera ditt arbetsfl\u00f6de f\u00f6r \u00e4ndringshantering<\/h2>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-1-create-a-ticket-type\">Steg 1: Skapa en \u00e4rendetyp<\/h3>\n\n<p class=\"wp-block-paragraph\">I OneDesk kan du ha flera \u00e4rendetyper f\u00f6r olika tj\u00e4nster eller processer. Varje typ kan ha separata statusar, formul\u00e4r och automatiseringar. Det f\u00f6rsta steget f\u00f6r att konfigurera din \u00e4ndringshanteringsprocess \u00e4r att skapa en \u00e4rendetyp f\u00f6r den.    <\/p>\n\n<p class=\"wp-block-paragraph\">G\u00e5 till Admin &gt; \u00c4renden &gt; \u00c4rendetyper &gt; v\u00e4lj &#8220;Visa dolda typer&#8221;. Aktivera en ny typ och ge den ett l\u00e4mpligt namn, till exempel &#8220;\u00c4ndra&#8221;.   <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Tips:<\/strong> Du kan skapa \u00e4rendetyper f\u00f6r olika \u00e4ndringskategorier, till exempel standard\u00e4ndringar eller akuta \u00e4ndringar.  <\/p>\n\n<p class=\"wp-block-paragraph\">Bredvid den h\u00e4r nya \u00e4rendetypen v\u00e4ljer du &#8220;Hantera statusar&#8221;. Konfigurera relevanta statusar som motsvarar stegen i ditt arbetsfl\u00f6de f\u00f6r \u00e4ndringshantering. <\/p>\n\n<p class=\"wp-block-paragraph\">Till exempel skulle f\u00f6ljande statusar fungera f\u00f6r ett enkelt \u00e4ndringshanteringsfl\u00f6de:  <\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;Nytt&#8217; \u2013 Inte startat tillst\u00e5nd<\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;Under planering&#8217; &#8211; P\u00e5g\u00e5ende tillst\u00e5nd<\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;Beh\u00f6ver godk\u00e4nnande&#8217; \u2013 P\u00e5g\u00e5ende tillst\u00e5nd<\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;Implementerad&#8217; &#8211; F\u00e4rdigt tillst\u00e5nd<\/p>\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/fb7682ee-0c86-42b6-97b6-704ef1340e27\" alt=\"\"\/><\/figure>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-2-create-relevant-custom-fields\">Steg 2: Skapa relevanta anpassade f\u00e4lt  <\/h3>\n\n<p class=\"wp-block-paragraph\">H\u00e4rn\u00e4st beh\u00f6ver du f\u00f6rmodligen skapa n\u00e5gra anpassade f\u00e4lt f\u00f6r dina \u00e4renden. Anpassade f\u00e4lt kan hj\u00e4lpa dig att samla in information om \u00e4ndringsbeg\u00e4ran som \u00e4r specifik f\u00f6r ditt f\u00f6retag.   <\/p>\n\n<p class=\"wp-block-paragraph\">G\u00e5 till Admin &gt; Anpassade f\u00e4lt &gt; Skapa anpassat f\u00e4lt.  <\/p>\n\n<p class=\"wp-block-paragraph\">N\u00e5gra exempel p\u00e5 anpassade f\u00e4lt du kan skapa inkluderar: Br\u00e5dskande \u00e4rende eller Avdelning. Se till att l\u00e4gga till det i panelen f\u00f6r \u00e4rendeinformation i f\u00f6nstret f\u00f6r att skapa det anpassade f\u00e4ltet. Vi l\u00e4gger till det i det kundv\u00e4nda webbformul\u00e4ret senare.    <\/p>\n\n<p class=\"wp-block-paragraph\">L\u00e4s mer om <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-966c952b-672d-486a-bc70-fd54c4d59d0f?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>anpassade f\u00e4lt<\/u><\/a> .  <\/p>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-3-create-your-internal-form-template\">Steg 3: Skapa din interna formul\u00e4rmall<\/h3>\n\n<p class=\"wp-block-paragraph\">Ett internt formul\u00e4r kan anv\u00e4ndas av ditt IT-team f\u00f6r att initiera en ny \u00e4ndringsbeg\u00e4ran i OneDesk.<\/p>\n\n<p class=\"wp-block-paragraph\">G\u00e5 till Admin &gt; Formul\u00e4r. V\u00e4lj formul\u00e4ret under \u00e4rendetypen &#8220;\u00c4ndra&#8221;. L\u00e4gg till de anpassade f\u00e4lt du skapade i formul\u00e4ret. Du kan ange standardv\u00e4rden f\u00f6r vilket f\u00e4lt som helst i formul\u00e4ret. Standardv\u00e4rdena kommer att f\u00f6rifyllas n\u00e4r du skapar en ny \u00e4ndring, vilket inneb\u00e4r att nya f\u00f6rfr\u00e5gningar g\u00e5r snabbare att skapa.      <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Tips<\/strong> : Du kan skapa flera formul\u00e4r f\u00f6r din \u00e4ndringsf\u00f6rfr\u00e5gan, alla med olika standardv\u00e4rden.<\/p>\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-4-create-the-form-for-your-end-users-customers\">Steg 4: Skapa formul\u00e4ret f\u00f6r dina slutanv\u00e4ndare\/kunder  <\/h3>\n\n<p class=\"wp-block-paragraph\">Ett webbformul\u00e4r kan anv\u00e4ndas av slutanv\u00e4ndare, kunder eller intressenter f\u00f6r att skicka in en ny \u00e4ndringsbeg\u00e4ran. G\u00e5 till Admin &gt; Webbformul\u00e4r &gt; Skapa ett nytt webbformul\u00e4r f\u00f6r \u00e4rendetypen &#8216;\u00c4ndring&#8217;. <\/p>\n\n<p class=\"wp-block-paragraph\">Konfigurera formul\u00e4rmenyn, titeln och underrubriken efter dina \u00f6nskem\u00e5l.  <\/p>\n\n<p class=\"wp-block-paragraph\">L\u00e4gg till l\u00e4mpliga f\u00e4lt (inklusive de anpassade f\u00e4lt du skapade tidigare) i ditt webbformul\u00e4r. F\u00f6r att s\u00e4kerst\u00e4lla att all information registreras kan du ange f\u00e4lt efter behov.   <\/p>\n\n<p class=\"wp-block-paragraph\">Tips: Efter inskickning kan den som beg\u00e4rt beg\u00e4ran se den fr\u00e5n <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-362ca200-2792-422a-ab2d-e88d3784f0a0?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>\u00e4rendeportalen<\/u><\/a> .<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-5-automate-the-workflow\">Steg 5: Automatisera arbetsfl\u00f6det  <\/h3>\n\n<p class=\"wp-block-paragraph\">Slutligen, l\u00e5t oss konfigurera n\u00e5gra automatiseringar f\u00f6r att f\u00e5 allt att fungera smidigt och effektivt. Automatiseringar k\u00f6rs p\u00e5 beg\u00e4ran n\u00e4r ett villkor uppfylls och utf\u00f6r sedan en \u00e5tg\u00e4rd. <\/p>\n\n<p class=\"wp-block-paragraph\">Du b\u00f6r skapa minst tv\u00e5 automatiseringar f\u00f6r att underl\u00e4tta f\u00f6r\u00e4ndringshanteringsprocessen.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>F\u00f6rst, att tilldela en agent (eller flera agenter) till den initiala beg\u00e4ran<\/li>\n\n\n\n<li>F\u00f6r det andra, att meddela en chef att beg\u00e4ran beh\u00f6ver godk\u00e4nnas.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">F\u00f6r den f\u00f6rsta automatiseringen, v\u00e4lj k\u00f6rningar p\u00e5 \u00e4rendetypen &#8220;\u00e4ndring&#8221;. F\u00f6r utl\u00f6saren, v\u00e4lj &#8220;objektet skapas&#8221;. F\u00f6r \u00e5tg\u00e4rden, v\u00e4lj Tilldelad och l\u00e4gg till relevant(a) agent(er) som ska arbeta med det inledande steget.   <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/2860ad5a-188f-40e9-8fbc-eaea06a452e0\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">F\u00f6r den andra automatiseringen, v\u00e4lj typen &#8220;\u00e4ndring&#8221; f\u00f6r k\u00f6rningar. F\u00f6r utl\u00f6saren, v\u00e4lj Livscykelstatus \u00e4ndras till &#8220;Beh\u00f6ver godk\u00e4nnande&#8221;. F\u00f6r \u00e5tg\u00e4rden v\u00e4lj Skicka e-postmall. Ange den e-postadress som ska skickas till chefen eller intressenten n\u00e4r beg\u00e4ran beh\u00f6ver godk\u00e4nnas.     <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/3cce2259-1526-47a6-bba9-0d3f8583dcc9\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Du kan konfigurera dessa automatiseringar efter dina behov. Du kan till exempel tilldela f\u00f6rfr\u00e5gan baserat p\u00e5 valda anpassade f\u00e4lt, flytta f\u00f6rfr\u00e5gan till ett specifikt projekt och mer.   <\/p>\n\n<p class=\"wp-block-paragraph\">L\u00e4s mer om automatiseringar: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9251dbe4-e2f5-4359-8953-c85eecba185a?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Om automatiseringar<\/u><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Ditt arbetsfl\u00f6de f\u00f6r \u00e4ndringshantering \u00e4r nu konfigurerat. Du kan g\u00e4rna \u00e4ndra arbetsfl\u00f6det efter dina behov eller allt eftersom processerna f\u00f6r\u00e4ndras. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>F\u00f6r\u00e4ndringshantering \u00e4r en metod f\u00f6r att hantera organisatoriska f\u00f6r\u00e4ndringar, vilket kan inkludera processer, infrastruktur eller teknik. M\u00e5let \u00e4r att implementera f\u00f6r\u00e4ndringar smidigt, med minimal risk f\u00f6r anv\u00e4ndarna. I helpdesk-sammanhang h\u00e4nvisar processen vanligtvis till IT-f\u00f6r\u00e4ndringshantering. Den h\u00e4r artikeln beskriver en grundl\u00e4ggande IT-f\u00f6r\u00e4ndringshanteringsprocess med OneDesk. Du kan \u00e4ndra detta fl\u00f6de som du tycker passar din organisation eller [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[10044],"tags":[],"class_list":["post-293748","post","type-post","status-publish","format-standard","hentry","category-1-hur-man-anvander-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>F\u00f6r\u00e4ndringshantering | OneDesk Helpdesk-blogg<\/title>\n<meta name=\"description\" content=\"Minimera effekten av incidenter\/problem med en automatiserad process f\u00f6r f\u00f6r\u00e4ndringshantering. 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