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OneDesk for IT Teams

Automate repetitive tasks, manage complex projects, and get a handle on tickets with OneDesk’s help desk and project management software.

Empower IT Teams

Streamline requests

From intake to resolution

Reduce work

Automate processes

Manage projects

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All-in-one solution for IT Teams

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With OneDesk’s ticketing system, you can track, monitor, and resolve tickets in one centralized location. Capture tickets in multiple ways such as email, chat, and ticket forms. Customizable ticket forms ensure all the necessary information. is gathered. OneDesk allows you to prioritize tickets and auto-assign team members to ensure quick ticket resolution.

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Key Features for IT

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SLAs

Customer satisfaction surveys allow you to assess the quality of your customer support, and to gain valuable feedback from customers about the performance of your helpdesk team. Aggregate survey response data to make important decisions about your helpdesk that will help you improve your level of support.

Dashboard and Reports

A quick glance at the dashboard gives you real-time statistics about the status of your tickets, team performance, and more. Export detailed reports about your feedback and support tickets in PDF or Excel formats.

Track Where Time is Spent

Keep track of the time each agent spends on their tickets. Automatically track time to the minute, or log time manually with timesheets. Track and monitor exactly what you need with filters, groupings, reports, and exports on tracked time.

Download our OneDesk Mobile App

Available for iOS and Android, the OneDesk mobile app lets your team use their OneDesk account while on the go. Let your agents access and work on their assigned tickets directly from their phone, whether they are at their desk or off-site.

Minimize the time your helpdesk team spends answering commonly-asked questions by using saved or “canned” replies. These saved replies can include dynamic fields to automatically populate ticket properties such as customer name or ticket ID. Canned responses allow your team to save valuable time and consistently deliver complete and approved responses.

How IT Teams

How a One Man IT Firm uses OneDesk to manage his client projects and requests

Working in a small company comes complete with its own unique set of challenges. These challenges are only magnified when your company is as small ...
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