OneDesk for IT Teams
Automate repetitive tasks, manage complex projects, and get a handle on tickets with OneDesk’s help desk and project management software.
Empower IT Teams
Streamline requests
From intake to resolution
Reduce work
Automate processes
Manage projects
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All-in-one solution for IT Teams
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With OneDesk’s ticketing system, you can track, monitor, and resolve tickets in one centralized location. Capture tickets in multiple ways such as email, chat, and ticket forms. Customizable ticket forms ensure all the necessary information. is gathered. OneDesk allows you to prioritize tickets and auto-assign team members to ensure quick ticket resolution.
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Forms
KB
capture & respond
Key Features for IT
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SLAs
Customer satisfaction surveys allow you to assess the quality of your customer support, and to gain valuable feedback from customers about the performance of your helpdesk team. Aggregate survey response data to make important decisions about your helpdesk that will help you improve your level of support.
Dashboard and Reports
Track Where Time is Spent
Keep track of the time each agent spends on their tickets. Automatically track time to the minute, or log time manually with timesheets. Track and monitor exactly what you need with filters, groupings, reports, and exports on tracked time.
Download our OneDesk Mobile App
Minimize the time your helpdesk team spends answering commonly-asked questions by using saved or “canned” replies. These saved replies can include dynamic fields to automatically populate ticket properties such as customer name or ticket ID. Canned responses allow your team to save valuable time and consistently deliver complete and approved responses.
How IT Teams
How a One Man IT Firm uses OneDesk to manage his client projects and requests
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