Human Resources

OneDesk for Human Resources Teams

Tasks such as recruiting candidates, leading cross-departmental projects, and responding to employee questions and requests are daily HR challenges. Streamline these processes with OneDesk.

Why OneDesk for human resources?

Organize & manage HR requests

Employees can submit HR requests from email, forms, chat, or other apps, and OneDesk will capture them all. The OneDesk ticketing system centralizes requests and communication in one place. Stay on top of priorities, increase visibility of communication, and track the progress of all requests in one powerful dashboard.

Capture complete requests

In addition to email, chat, and third party apps, OneDesk can capture requests from forms. OneDesk request forms can be customized to fit your workflow.

Create forms for different request types
Customize your form with your own fields
Make fields required
Allow employees to attach documents
Route incoming requests to a teammate or project

Cross-department communication

OneDesk promotes collaboration and communication through multiple features. Email integration allows you to respond to requests without switching apps. Send messages in-context with conversation next to task or request details. Easily loop-in colleagues. Share documents and attachments.

Kick off HR processes

OneDesk eliminates inefficiencies associated with onboarding and other processes that follow similar workflows each time. Easily start new processes using your own project templates. The new project will be kicked off in seconds with all the required tasks and assignments all set.

Onboarding knowledge base

Develop resources for your company using OneDesk articles and knowledge base. Create robust articles complete with images, videos, and more. Employees can use your knowledge base for onboarding or learning about procedures. You can easily insert articles into your outgoing emails and messages.

AI-powered assistance

Deflect common questions and provide 24/7 assistance with Odie the AI Agent. OneDesk’s Odie is a generative AI that can answer questions and deflect tickets from your customer-facing apps. AI-powered support can be added to your live chat, knowledge base and ticket forms. The AI is entirely trained on your own chosen content, from knowledge base articles, webpages, and replies.

Plan & track HR tasks

OneDesk allows you to manage HR tasks and projects together with requests.

Create subtasks for requests to track each step in the process
Ensure the timely completion of projects
Allocate tasks to the right teammates

Unify & streamline processes

OneDesk is flexible to meet the needs of your HR team.

Customize your request or task statuses.
Create rules to automatically assign requests, notify teammates, update progress, and more
Create different request types – each with their own forms, statuses, and workflows
Integrate with other tools to optimize even more

Why OneDesk for HR teams?

OneDesk eliminates inefficiencies associated with HR project planning and request management. With OneDesk, you can streamline your workflow, carry out your day-to-day employee engagement activities, and collaborate with management to develop company resources. OneDesk is a combination of HelpDesk and Project Management in one application. OneDesk allows you to centralize your work and handle multiple requirements without the need to purchase, learn, integrate, and switch between applications.

Frequently asked questions about OneDesk for HR Teams

Can you use OneDesk for HR?

Yes, OneDesk is a good fit for HR teams looking to manage requests, plan HR projects, and track tasks.

What OneDesk features are useful for HR teams?

OneDesk has many features that are helpful for HR teams. Your team can easily kick off onboarding, track admin tasks, manage requests, and communicate with colleagues.

Features include:

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