Marketing & PR

OneDesk for Marketing Teams

Build your brand’s image by managing your marketing campaigns and streamlining your workflow. Learn about the features of OneDesk that are designed perfectly for marketing teams.

Why OneDesk for marketing teams?

Request management

Marketing teams receive content requests from other department or clients. As you receive requests – from email, in-person, or other channels – tracking and prioritizing requests becomes a challenge.

Streamline request intake with OneDesk

OneDesk centralizes requests from multiple channels into one application. Keeping requests in one place makes it easily to filter, organize, prioritize, and assign requests from your dashboard. You can also see what everyone is working on and manage workload dynamically.

Client relations

Managing client relations is an essential aspect of marketing & PR. This includes responding to questions and concerns of potential clients and offering the best customer service.

Improve client relationships with OneDesk

With OneDesk’s ticketing system, you can stay in contact continuously through initial request to project delivery via email integration. OneDesk also provide multiple channels for customers to submit requests and stay up to date. For example, clients can utilize the web-portal to view progress, or send messages and files.

Project and campaign planning

Whether its ad campaigns or product launches, marketing teams need to manage current projects and efficiently plan for future ones.

Plan projects in OneDesk

Plan even complex and long-term projects using OneDesk’s roadmap, and Gantt chart views, as well as robust features like subtasks and task dependencies.

Recurring projects

Marketing & PR often work on recurring projects. These projects are complex as one task may depend on another. It is essential to create a project template to launch repeat projects without delay or extra work.

Automatically create projects from templates

With OneDesk, you can create a custom template for recurring projects, helping your team save time in project set-up. This enables your team to complete all tasks and deliver successful projects.

Multiple projects

Juggling multiple projects is not easy. Marketing & PR teams manage budgets, deadlines, and resources to run these projects. It is critical to monitor each aspect to deliver successful results.

Track projects with OneDesk

OneDesk allows you to track key factors of your campaigns with its dashboard view. OneDesk dashboard uses the campaign data to formulate charts and graphs, helping you stay on top of all your projects.

Collaborative projects

Marketing & PR often rely on other departments to provide creative deliverables and solutions. The challenges with cross-departmental projects arise in communication breaks between teams and in revising the plans based on feedback.

Promote team & client collaboration

OneDesk promotes collaboration between teams and clients. You and your team can use OneDesk’s communication features to discuss plans, address comments, and share files with all parties. Create custom tasks with detailed specifications and assign the appropriate teams to deliver quality work. Share documents and receive feedback each step of the way.

Content calendar

Keeping a consistent schedule for content is key to engaging customers and driving traffic. It is also important to keep your plans transparent across your marketing team.

OneDesk's shared calendar

OneDesk Calendar view displays your content schedule to help you plan and deliver quality content. Assign content creation to your team members and keep track of your deadlines with OneDesk Calendar view.

Why OneDesk?

OneDesk is a unique combination of help desk and project management in one application. With a built-in contact management system, OneDesk stores information of your employees, customers, and external agencies, helping you manage your communication with all parties. OneDesk makes it easy for you to manage projects without the need to purchase, learn, integrate, and switch between multiple applications and allows you to respond to client inquiries immediately.

FAQ: OneDesk for marketing teams

What OneDesk features are useful for marketing teams?

OneDesk has many features that are helpful for marketing teams. Your team can capture and organize requests, plan projects, track time, and communicate with clients.

Features include:

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