OneDesk the Teamwork alternative
OneDesk is a competitive alternative to Teamwork, with a help desk & project management solution in one app.
Why look for Teamwork alternatives?
Teamwork is a popular project management software. However, Teamwork has certain limitations as well as some stiff competition.
Some reviewers mention downsides of Teamwork, such as:
- High cost due to the need to buy extras
- Limited ability for custom automated workflows
- Lack of collaborative tools
Teamwork is a project management software that also offers additional solutions such as helpdesk and CRM for an additional cost. The pricing of Teamwork depends largely on the features you need. Teamwork ranges from a free project management plan with limited functions to an Enterprise plan with bespoke pricing. Their recommended project management plan is $18/user a month. Teamwork also offers add-ons for help desk, chat, and CRM features each for an additional charge. Their help desk add-on solution ranges from $8.50 – $29.50/user a month when billed annually.
A full-featured Teamwork alternative
OneDesk is a great alternative to Teamwork. OneDesk is an all-in-one work management tool with features for help desk, project management, and professional services automation. OneDesk’s features include: multi-channel ticketing, invoicing, time tracking, automations, and customizable Gantt, Kanban, and calendar views.
OneDesk starts at $11.99 per user/month when billed annually.
Compare OneDesk and Teamwork software solutions
| OneDesk | Teamwork | |
|---|---|---|
| $11.99-15.99 per agent per month paid annually | $0 - $29.50+ per agent per month paid annually | |
| Task Dependencies |  | |
| Subtasks | | |
| Kanban | | |
| Lists | | |
| Gantt Chart | | |
| Roadmap | |  |
| Automations | | |
| Unlimited Projects | | |
| Workload | | |
| Time Tracking | | |
| Analytics | | |
| Budgeting | | |
| Intake Forms | | |
| Real-Time Messaging | | With 'Chat' add-on |
| Integrations | | |
| Custom Fields | | Only at 'Grow' level or higher |
| Email Ticketing | | With 'Desk' add-on |
| Canned Responses | | |
| Helpdesk Reporting | | With 'Desk' Premium level or higher |
| Customer Satisfaction Ratings | | With 'Desk' Premium level or higher |
| Customer Portal | | With 'Desk' add-on |
| Knowledgebase | | With 'Desk' add-on |
| Custom SMTP | | With 'Desk' Premium level or higher |
| 2FA | | Only at 'Grow' level or higher |
| Single sign-on | | Only at 'Enterprise' level or higher |
| Mobile App | | |
What can OneDesk offer over Teamwork?
An all-in-one helpdesk & project management solution
Teamwork offers a separate help desk solution with their project management tool for an additional cost. With OneDesk, your help desk and project management features are seamlessly integrated into one application for an affordable price.
Many businesses can benefit from a help desk solution. For example, accept tickets from clients or end-users as requests, inquiries, feedback and more. With OneDesk you can easily convert any ticket into a task or even build that task into a larger project.
Configure your work views
Schedule, plan, and analyze your work in a way that works for you. Use Gantt charts, calendars, Kanban boards or lists, then add the filters or groupings you need. Save your views and switch between them in seconds.
Improve collaboration
OneDesk offers seamless, built-in tools to communicate and collaborate with your team or clients.
Communicate with your team or clients in real-time from the OneDesk messenger. Reduce back-and-forth by attaching conversations to a task’s details. This way everyone stays in-context with the details and progress of a task.
OneDesk allows you to receive emails as tickets (or tasks) and then respond directly from the application. In addition, OneDesk includes client-facing applications. Deploy the applications — live chat, customer portal, webforms and knowledgebase — to improve client satisfaction. For instance, the portal allows clients to login and view progress or collaborate. This way, clients stay completely up-to-date.
Flexibility and customization
Like many solutions, Teamwork has limited flexibility and customization options. Alternatively, at OneDesk we believe your tool should fit you. Create unlimited custom fields to capture the information you need. Have multiple workflows? Enable unique task or ticket types, each with their own customizable lifecycle statuses. Work in a way that fits your needs with shareable custom views with a huge selection of filters and groupings such as lists, trees, Kanban, and Gantt charts.
Frequently asked questions about Teamwork
What is the best alternative to Teamwork?
While Teamwork is a popular project management tool, it won't fit the needs of every company. OneDesk is a great alternative to Teamwork because of the versatility and flexibility it provides. While it's easy to get started, OneDesk can also be highly customized to your needs. Another thing that sets OneDesk apart from other project management software is the seamlessly integrated helpdesk, invoicing, and email management features.
What is the difference between OneDesk and Teamwork?
OneDesk and Teamwork share many of the same task and project management features. However, if you want advanced functionality, OneDesk is a much better value. OneDesk has affordable pricing, offering nearly all the features of Teamwork's highest enterprise plan.
Another difference between Teamwork and OneDesk is that OneDesk's helpdesk features are included at no charge.
See how OneDesk is the best Teamwork alternative
Evaluate OneDesk for yourself with our completely free 14-day trial. It’s easy to get started with our onboarding guide and other resources. You can also book a demo to see OneDesk in action.
