Use Cases for OneDesk
OneDesk’s users include teams and organizations worldwide from a large variety of fields. Learn why they choose OneDesk by exploring our unique suite of features.
OneDesk's unique suite of features
Manage client support and projects
Workflow management
Create, track and optimize your workflows to improve your internal operational processes. Learn more about how OneDesk can streamline your workflows.
Omnichannel communication
Capture tickets from emails, chats, webforms and 3rd party apps into a single application. Learn more about OneDesk for multi-channel support and communication.
Remote work
Stay productive, connect, and collaborate from anywhere with OneDesk’s online web and mobile app. Learn more here.
Agile project management
Aid your agile management practices through OneDesk’s built-in features. Learn how OneDesk assists in agile management here.
Help desk and PMO combined
Email ticketing
Automatically capture messages sent to your support email as tickets within OneDesk – information included. Learn more, here.
Self-service help desk
Empower your customers to help themselves with the OneDesk knowledgebase, customer portal, and AI agent.
Frequently asked questions
What is OneDesk used for?
OneDesk is a combined help desk, project management and professional services automation tool. It offers a large suite of customizable features.
Some use cases include:
- Multichannel help desk
- Task and project planning
- Ongoing support for projects
- Team collaboration
- Automating workflows
- and much more
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
