OneDesk for Remote Work
Stay productive and collaborate with your team and customers using remote work software.
A remote work software to keep your team connected
Plan projects, coordinate work, support customers, and reach your goals remotely with OneDesk.
Central place for work
Keep all your work organized and centralized. OneDesk facilitates the management of tickets, tasks, and projects so you can fulfill multiple requirements in one application. Coordinate work, respond to requests, stay updated, and more.
Keep work visible and accessible
Make all requirements clear by adding details to tasks and projects, including descriptions, attached files, priority levels, custom fields and more. Assign and schedule tasks to set expectations. Your team can see who is assigned to tasks and follow progress or changes.
In-context communication
Facilitate team communication and collaboration. Tasks and projects can have conversations directly attached to their details, allowing everyone to get full context on new messages. Follow conversations to get updates on new messages or status updates.
Easily share information
Add teammates to conversations with @ mentions. Link a task or ticket to your real-time messages. Attach files to your messages or the details of your tasks and tickets.
Stay on track with remote work software
Plan, schedule, and track work
Manage your tasks and projects using flexible work views such as the Gantt chart, Kanban board, and shared calendar. Your work views can be filtered, grouped, saved, and shared.
Log time and progress
Use timesheets and timers to log work on tasks. Dynamically monitor the productivity and progress of your team. Keep complete record of billable or non-billable time.
Track goals and KPIs
Optimize your remote work with real-time statistics and scheduled reports. Choose from a large variety of charts and graphs to monitor your progress and productivity. Export your data using pre-built or custom reports in CSV or PDF.
Profitability monitoring
Monitor your budget dynamically with OneDesk. Set your cost and billing rates, plan your projects, then monitor whether you are meeting profit goals as your team logs billable time.
Connect your remote work software
Integrate OneDesk with other tools you use, allowing you to streamline your remote work. For example, connect to QuickBooks to push over your billable timesheets. Or connect to Dropbox to easily attach files to your OneDesk tasks.
Automate your remote workflows
Create your own workflows or cut down on repetition with automations. Automations are flexible and allow you to perform actions based on conditions.
Automatically:
- Set a task as ready to start when another finishes.
- Send a notification before a task is due.
- Create a new project based on a template.
- and much more.
Support your customers from anywhere
OneDesk’s remote work software is a unique combination of help desk and project management. Support customers, collaborate with clients, and manage your work from one app.
Ditch the shared inbox
Centralize your support emails. Capture incoming emails as tickets, then respond to customers directly in OneDesk. Tickets make organizing, categorizing, and managing customer support simpler.
Communicate or collaborate with customers
Provide support and communication channels for your customers. Customer applications include a live chat, portal, forms, and knowledgebase. The live chat lets you communicate with customers in real-time. The portal enables customers to stay updated on their requests. Forms, or webforms, are a method for customers to submit tickets or tasks. And the knowledgebase is a self-service tool for common questions.
Why OneDesk for remote work?
OneDesk is a remote work software where you can manage multiple teams, departments, or requirements in one application. OneDesk offers features such as help desk, project management, and resource management. Our solution highly flexible and configurable to meet a variety of industries and workflows. See a full list of features.
Try OneDesk for yourself
Looking for remote work software? Try OneDesk free for 14 days. No credit card required