Learn about the features for creating, using, and managing tickets.
Canned Responses
Capture Tickets by Email
Configuring Internal Item Forms & External Webforms
Creating Custom Fields and Condition Fields
Getting Started: The Mobile App
Getting Started: Tickets Overview
How to See Tickets and Tasks in One View
Importing Tickets and Tasks
Lifecycle / Workflow Statuses
OneDesk – Archiving Tickets & Tasks
OneDesk – Getting Started: Chart Widget
OneDesk – Getting Started: Cloning
OneDesk – Getting Started: Communicating With Users & Teams
OneDesk – Getting Started: Custom Fields
OneDesk – Getting Started: Customer Surveys
OneDesk – Getting Started: HelpDesk
OneDesk – Getting Started: Item Creation & Configuration
OneDesk – Getting Started: Linking Items
OneDesk – Getting Started: Macros
OneDesk – Getting Started: Merging Items
OneDesk – Getting Started: Tracking Performance
OneDesk -Getting Started: Auto-Routing
Ticket & Task Templates & Internal Forms
What’s the Difference Between Tickets and Tasks?
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