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OneDesk allows you to automate repetitive actions and tasks, saving you and your team valuable time and taking action even when you are offline.
Use workflow automations to automate ticket routing, assigning, status changes, and other updates on tickets, tasks, and projects. Automate the sending of email templates and messages to give team members and customers information about project updates, login credentials, and more. Set up saved replies with dynamic fields to quickly respond to common customer questions and queries. Create and apply SLAs to remind your agents when their assigned tickets or tasks need a response or action from them.
Learn all about OneDesk’s automation features in the Getting Started Guide.