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Bring OneDesk to your website. The widget can be added to your website and appears as a bubble in the corner. The widget opens up with a click, and your customers can access any of the tools you choose, including the homepage, live chat, portal, forms, and knowledgebase.
You can add the widget to your website in minutes, then customize it from your OneDesk any time.
To embed the widget, go to More applications, Administration, Customer Apps, and Mobile-Friendly App Settings.
Click Generate Snippet, and copy the Javascript code from the window. You will then want to paste this code into your website’s code before the closing body tag. We recommend placing it in the footer.
If you use a WordPress, Joomla, Shopify, or Wix site you can also use a plug-in or get more specific instructions from Admin, Integrations.
Your widget is now fully functional on your website. You can customize your widget from OneDesk without making additional changes to your website.
To customize your web widget, go to Administration, Customer Apps. On this page, you can decide if the widget appears as a small or big bubble as well as its color and behavior. You can see the preview next to your selection.
If you choose to have a big widget bubble, you can select the avatar image or text.
You can also make configurations for each individual app contained in the widget. You can see your app list at the top and navigate to their settings from the cogwheel. Each app can have unique colors, messages, and permissions.
See our articles and other videos for more information.
If you have questions, feel free to reach out to the support team via email or live chat. Thanks!