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\u4e0b\u4e00\u4e2a\u5e94\u7528\u7a0b\u5e8f\u662f\u96c6\u6210\u5e94\u7528\u7a0b\u5e8f\u3002 OneDesk \u5305\u62ec\u4e0e\u60a8\u559c\u6b22\u7684\u4e00\u4e9b\u5e94\u7528\u7a0b\u5e8f\u7684\u81ea\u5b9a\u4e49\u96c6\u6210\u3002 \u5982\u679c\u60a8\u5df2\u7ecf\u5728\u516c\u53f8\u4e2d\u4f7f\u7528\u73b0\u6709\u7cfb\u7edf\uff0c\u5219\u53ef\u4ee5\u76f4\u63a5\u5c06\u5176\u4e0e OneDesk \u96c6\u6210\u3002 \u6216\u8005\uff0c\u5982\u679c\u60a8\u6ca1\u6709\u5728\u5217\u8868\u4e2d\u770b\u5230\u60a8\u4f7f\u7528\u7684\u5185\u5bb9\uff0c\u60a8\u53ef\u4ee5\u968f\u65f6\u67e5\u770b\u6211\u4eec\u7684\u7b2c 3 \u65b9 Zapier \u662f\u5426\u5df2\u4e3a\u60a8\u51c6\u5907\u597d\u96c6\u6210\u3002 Zapier \u63d0\u4f9b\u4e86\u4e00\u79cd\u5728\u4e0d\u540c Web \u5e94\u7528\u7a0b\u5e8f\u4e4b\u95f4\u81ea\u52a8\u5316\u5de5\u4f5c\u6d41\u7684\u65b9\u6cd5\uff0c\u5b83\u4eec\u6709\u6570\u767e\u4e2a\u5e94\u7528\u7a0b\u5e8f\u53ef\u4f9b\u60a8\u9009\u62e9\u3002 \u6211\u4eec\u8fd8\u652f\u6301\u5355\u70b9\u767b\u5f55\u3002 \u60a8\u53ef\u4ee5\u901a\u8fc7 SAML2.0 \u548c Open ID Connect \u4e3a\u7528\u6237\u548c\u5ba2\u6237\u542f\u7528\u5b83\u3002 \u5728\u5e94\u7528\u7a0b\u5e8f\u9009\u9879\u5361\u4e2d\uff0c\u60a8\u53ef\u4ee5\u4e3a\u6240\u6709\u7528\u6237\u542f\u7528\u548c\u7981\u7528\u5e94\u7528\u7a0b\u5e8f\u3002 \u8fd9\u6709\u52a9\u4e8e\u6574\u7406\u60a8\u7684\u5de5\u4f5c\u7a7a\u95f4\u3002 \u56e0\u6b64\uff0c\u5047\u8bbe\u60a8\u4e0d\u9700\u8981\u95e8\u7968\uff0c\u60a8\u53ef\u4ee5\u70b9\u51fb\u5b83\u79bb\u5f00\u6216\u5728\u9700\u8981\u65f6\u5c06\u5176\u53d6\u56de\u3002<\/p>\n
\u5728\u95e8\u7968\u5e94\u7528\u7a0b\u5e8f\u4e2d\uff0c\u60a8\u53ef\u4ee5\u505a\u4e00\u4e9b\u4e0d\u540c\u7684\u4e8b\u60c5\u3002 \u60a8\u6700\u591a\u53ef\u4ee5\u4fee\u6539 10 \u4e2a\u4e0d\u540c\u7684\u9879\u76ee\u3002 \u6bcf\u4e2a\u90fd\u6709\u81ea\u5df1\u7684\u521b\u5efa\u7535\u5b50\u90ae\u4ef6\u3002 \u60a8\u53ef\u4ee5\u66f4\u6539\u56fe\u6807\u4ee5\u53ca\u7968\u8bc1\u540d\u79f0\u3002 \u5982\u679c\u5355\u51fb\u7ba1\u7406\u72b6\u6001\uff0c\u5219\u53ef\u4ee5\u5728\u6b64\u5904\u8c03\u6574\u751f\u547d\u5468\u671f\u81ea\u5b9a\u4e49\u3002 \u60a8\u53ef\u4ee5\u6dfb\u52a0\u81ea\u5b9a\u4e49\u5b57\u6bb5\u5e76\u9009\u62e9\u60a8\u5728\u5de5\u5355\u8be6\u7ec6\u4fe1\u606f\u9762\u677f\u4e0a\u770b\u5230\u7684\u5c5e\u6027\uff0c\u6216\u8005\u9009\u62e9\u5185\u90e8\u5de5\u5355\u521b\u5efa\u8868\u5355\u4e0a\u7684\u5c5e\u6027\u3002 \u5bf9\u4e8e\u60a8\u542f\u7528\u7684\u6bcf\u79cd\u5de5\u5355\u7c7b\u578b\uff0c\u60a8\u53ef\u4ee5\u521b\u5efa\u4e00\u4e2a\u552f\u4e00\u7684\u5185\u90e8\u521b\u5efa\u8868\u5355\u3002 \u5728\u8fd9\u91cc\uff0c\u6211\u4eec\u6709\u5de5\u4f5c\u6d41\u81ea\u52a8\u5316\uff0c\u8fd9\u662f\u4e00\u4e2a\u5f3a\u5927\u7684\u5de5\u5177\uff0c\u53ef\u4ee5\u6700\u5927\u9650\u5ea6\u5730\u51cf\u5c11\u624b\u52a8\u548c\u91cd\u590d\u6027\u4efb\u52a1\u3002<\/p>\n
\u5982\u679c\u60a8\u7684\u516c\u53f8\u6709 SLA\uff0c\u60a8\u53ef\u4ee5\u5728\u6b64\u5904\u4fee\u6539\u5b83\u4eec\uff0c\u6216\u8005\u5982\u679c\u60a8\u4e0d\u4f7f\u7528\u5b83\u4eec\u5219\u7981\u7528\u5b83\u4eec\u3002<\/p>\n
\u5728 Mobile-Friendly App \u90e8\u5206\u4e0b\uff0c\u60a8\u53ef\u4ee5\u51b3\u5b9a\u60a8\u7684\u7528\u6237\u80fd\u591f\u5728\u5176\u9002\u5408\u79fb\u52a8\u8bbe\u5907\u7684\u5e94\u7528\u7a0b\u5e8f\u4e0a\u67e5\u770b\u54ea\u4e9b\u5185\u5bb9\u3002<\/p>\n
\u5728 Tasks \u5e94\u7528\u7a0b\u5e8f\u4e2d\uff0c\u60a8\u53ef\u4ee5\u770b\u5230\u5b83\u4e0e\u5de5\u5355\u975e\u5e38\u76f8\u4f3c\u3002 \u60a8\u53ef\u4ee5\u542f\u7528\u548c\u7981\u7528\u4e0d\u540c\u7684\u9879\u76ee\u7c7b\u578b\u5e76\u7ba1\u7406\u5b83\u4eec\u7684\u72ec\u7279\u72b6\u6001\u3002 \u60a8\u53ef\u4ee5\u4e3a\u9879\u76ee\u7684\u5185\u90e8\u521b\u5efa\u548c\u7ba1\u7406\u5de5\u4f5c\u6d41\u81ea\u52a8\u5316\u4ee5\u53ca\u4efb\u52a1\u63d0\u4f9b\u6240\u9700\u7684\u67d0\u4e9b\u529f\u80fd\u3002<\/p>\n
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\u5728 Projects and Portfolios \u90e8\u5206\uff0c\u5b83\u4e0e\u5de5\u5355\u548c\u4efb\u52a1\u975e\u5e38\u76f8\u4f3c\u3002 \u60a8\u53ef\u4ee5\u542f\u7528\u4e0d\u540c\u7c7b\u578b\u7684\u9879\u76ee\u548c\u6295\u8d44\u7ec4\u5408\u3002 \u60a8\u8fd8\u53ef\u4ee5\u4e3a\u6240\u6709\u9879\u76ee\u7c7b\u578b\u914d\u7f6e\u72ec\u7279\u7684\u751f\u547d\u5468\u671f\u72b6\u6001\u3002<\/p>\n
\u4e0b\u4e00\u4e2a\u5e94\u7528\u7a0b\u5e8f\u662f\u6211\u4eec\u7684\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f\u3002 \u4e0e\u7528\u6237\u76f8\u540c\uff0c\u4f46\u4ec5\u9002\u7528\u4e8e\u60a8\u7684\u5ba2\u6237\u3002<\/p>\n
\u63a5\u4e0b\u6765\u662f\u6211\u4eec\u7684\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f\u3002 \u60a8\u53ef\u4ee5\u5728\u6b64\u5904\u542f\u7528\u548c\u7981\u7528\u51fa\u73b0\u5728\u5c0f\u90e8\u4ef6\u4e0a\u7684\u5e94\u7528\u7a0b\u5e8f\u3002 \u4f8b\u5982\uff0c\u5982\u679c\u60a8\u4e0d\u60f3\u8981\u5ba2\u6237\u95e8\u6237\uff0c\u60a8\u53ea\u9700\u5355\u51fb\u5b83\uff0c\u60a8\u7684\u5ba2\u6237\u5c31\u4e0d\u4f1a\u5728\u5c0f\u90e8\u4ef6\u4e0a\u770b\u5230\u5b83\u3002 \u5728\u7f51\u7ad9\u5c0f\u90e8\u4ef6\u9009\u9879\u5361\u4e0b\uff0c\u60a8\u53ef\u4ee5\u51b3\u5b9a\u5c0f\u90e8\u4ef6\u662f\u5927\u8fd8\u662f\u5c0f\uff0c\u5e76\u4e14\u60a8\u53ef\u4ee5\u751f\u6210\u5141\u8bb8\u60a8\u5c06\u5176\u76f4\u63a5\u653e\u7f6e\u5230\u7f51\u9875\u4e0a\u7684\u4ee3\u7801\u3002 \u5728\u5916\u89c2\u90e8\u5206\uff0c\u60a8\u53ef\u4ee5\u81ea\u5b9a\u4e49\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f\u7684\u5916\u89c2\u3002 \u60a8\u53ef\u4ee5\u9009\u62e9\u72ec\u7279\u7684\u5fbd\u6807\u6216\u4f7f\u7528\u73b0\u6709\u5fbd\u6807\u5e76\u914d\u7f6e\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f\u7684\u989c\u8272\u3002 \u5728\u7c7b\u522b\u9009\u9879\u5361\u4e0b\uff0c\u60a8\u53ef\u4ee5\u4e3a\u60a8\u7684\u77e5\u8bc6\u5e93\u521b\u5efa\u548c\u7ec4\u7ec7\u7c7b\u522b\u548c\u7236\u7c7b\u522b\u3002 \u5f53\u60a8\u5bf9\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f\u8fdb\u884c\u66f4\u6539\u65f6\uff0c\u60a8\u53ef\u4ee5\u5728\u6b64\u5904\u5355\u51fb\u8fd9\u4e9b\u9875\u9762\u4e0a\u65b9\u7684\u9884\u89c8\u6309\u94ae\u3002 \u8fd9\u4f7f\u60a8\u53ef\u4ee5\u9884\u89c8\u6240\u505a\u7684\u66f4\u6539\u3002<\/p>\n
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\u63a5\u4e0b\u6765\u662f\u95e8\u6237\u3002 \u60a8\u53ef\u4ee5\u51b3\u5b9a\u5ba2\u6237\u662f\u5426\u9700\u8981\u767b\u5f55\uff0c\u5e76\u9009\u62e9\u60a8\u5e0c\u671b\u5411\u5ba2\u6237\u663e\u793a\u7684\u9879\u76ee\u7684\u54ea\u4e9b\u529f\u80fd\u548c\u5c5e\u6027\u3002<\/p>\n
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