{"id":232263,"date":"2022-05-13T21:13:24","date_gmt":"2022-05-13T21:13:24","guid":{"rendered":"https:\/\/onedesk.com\/onedesk-vs-%e7%ab%9e%e4%ba%89\/zendesk-alternative\/"},"modified":"2025-06-04T17:36:46","modified_gmt":"2025-06-04T17:36:46","slug":"zendesk-alternative","status":"publish","type":"page","link":"https:\/\/onedesk.com\/zh-hans\/onedesk-vs-%e7%ab%9e%e4%ba%89\/zendesk-alternative\/","title":{"rendered":"Zendesk \u4e0e OneDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"232263\" class=\"elementor elementor-232263 elementor-44662\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aef3f66 e-flex e-con-boxed e-con e-parent\" data-id=\"aef3f66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b653aee e-con-full e-flex e-con e-child\" data-id=\"b653aee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-709d56d elementor-widget elementor-widget-heading\" data-id=\"709d56d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk\uff0c\u5f3a\u5927\u7684 Zendesk \u66ff\u4ee3\u54c1<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-189a09b elementor-widget elementor-widget-text-editor\" data-id=\"189a09b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u5728\u4e0d\u51cf\u5c11\u529f\u80fd\u7684\u60c5\u51b5\u4e0b\u964d\u4f4e\u6210\u672c\u3002 OneDesk \u662f Zendesk \u7684\u9ad8\u5ea6\u53ef\u5b9a\u5236\u4e14\u4ef7\u683c\u5408\u7406\u7684\u66ff\u4ee3\u54c1\u3002  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bb4c9e e-flex e-con-boxed e-con e-parent\" data-id=\"3bb4c9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c703b0c e-con-full e-flex e-con e-child\" data-id=\"c703b0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1b84e5 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"d1b84e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"84\" height=\"84\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png\" class=\"attachment-medium size-medium wp-image-225669\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png 84w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-60x60.png 60w\" sizes=\"(max-width: 84px) 100vw, 84px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00107e2 e-con-full e-flex e-con e-child\" data-id=\"00107e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bcbfd7 elementor-widget elementor-widget-image\" data-id=\"6bcbfd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"71\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/OneDesk-Logo-Initials-Blue.png\" class=\"attachment-medium size-medium wp-image-230238\" alt=\"\u5fbd\u6807 OneDesk\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7f3932 e-flex e-con-boxed e-con e-parent\" data-id=\"d7f3932\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29f6d37 elementor-widget elementor-widget-heading\" data-id=\"29f6d37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u4e3a\u4ec0\u4e48\u8981\u5bfb\u627e Zendesk \u66ff\u4ee3\u54c1\uff1f  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cae51b0 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cae51b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u60a8\u53ef\u80fd\u5df2\u7ecf\u542c\u8bf4\u8fc7 Zendesk\u3002Zendesk \u662f\u4e00\u6b3e\u8457\u540d\u7684\u8f6f\u4ef6\uff0c\u7528\u4e8e\u7ba1\u7406\u670d\u52a1\u53f0\u3001\u5ba2\u6237\u670d\u52a1\u548c\u56e2\u961f\u534f\u4f5c\u3002Zendesk \u63d0\u4f9b\u8bb8\u591a\u529f\u80fd\uff0c\u5305\u62ec\u591a\u6e20\u9053\u7968\u52a1\u3001\u81ea\u52a8\u7968\u52a1\u8def\u7531\u3001\u77e5\u8bc6\u5e93\u548c AI \u673a\u5668\u4eba\u3002\u5c3d\u7ba1 Zendesk \u5177\u6709\u8bb8\u591a\u529f\u80fd\uff0c\u4f46\u5b83\u5e76\u4e0d\u9002\u5408\u6240\u6709\u4eba\u3002   <\/p><p>\u4e00\u4e9b\u8bc4\u8bba\u8005\u63d0\u5230\u4e86\u7f3a\u70b9\uff0c\u4f8b\u5982\uff1a  <\/p><ul><li>\u6709\u9650\u7684\u5b9a\u5236\u548c\u7075\u6d3b\u6027  <\/li><li>\u57fa\u672c\u529f\u80fd\u6602\u8d35<\/li><li>\u62a5\u544a\u56f0\u96be<\/li><\/ul><p>Zendesk \u63d0\u4f9b\u5404\u79cd\u8ba1\u5212\uff0c\u4ece\u6bcf\u4f4d\u7528\u6237\u6bcf\u6708 19 \u7f8e\u5143\u5230\u6bcf\u4f4d\u7528\u6237\u6bcf\u6708 169 \u7f8e\u5143\u4e0d\u7b49\u3002\u8fd8\u6709\u989d\u5916\u7684\u4ed8\u8d39\u9644\u52a0\u7ec4\u4ef6\u3002   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bead338 elementor-widget elementor-widget-heading\" data-id=\"bead338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u8ba4\u8bc6 OneDesk\uff0c\u591a\u5408\u4e00\u7684 Zendesk \u66ff\u4ee3\u54c1<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38c3b49 elementor-widget elementor-widget-text-editor\" data-id=\"38c3b49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-a428b29-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-a428b29-letter-spacing ); word-spacing: var( --e-global-typography-a428b29-word-spacing ); text-align: var(--text-align);\">OneDesk \u662f\u4e00\u4e2a\u5f3a\u5927\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u63d0\u4f9b\u4e0e Zendesk \u7c7b\u4f3c\u7684\u529f\u80fd\uff0c\u5305\u62ec\uff1a\u7968\u52a1\u3001\u81ea\u52a8\u5316\u3001SLA \u7ba1\u7406\u3001\u5b9e\u65f6\u804a\u5929\u3001AI \u673a\u5668\u4eba\u548c\u77e5\u8bc6\u5e93\u3002&nbsp;<\/span><\/p>\n<p>OneDesk \u8fd8\u63d0\u4f9b\uff1a<\/p>\n<ul>\n<li>\u7528\u4e8e\u9879\u76ee\u7ba1\u7406\u6216\u4e13\u4e1a\u670d\u52a1\u7ba1\u7406\u7684\u9644\u52a0\u4ea7\u54c1\u3002\u8fd9\u4e9b\u96c6\u6210\u4ea7\u54c1\u589e\u52a0\u4e86\u4efb\u52a1\u89c4\u5212\u3001\u53d1\u7968\u7b49\u529f\u80fd\u3002 &nbsp;<\/li>\n<li>\u975e\u5e38\u9002\u5408\u5185\u90e8\u5e2e\u52a9\u53f0\u56e2\u961f\u548c\u673a\u6784\u7684\u89e3\u51b3\u65b9\u6848\u3002&nbsp;<\/li>\n<li>\u72ec\u7279\u7684\u529f\u80fd\u7ec4\u5408\uff0c\u53ef\u63a5\u6536\u5ba2\u6237\u8bf7\u6c42\u5e76\u63d0\u4f9b\u6301\u7eed\u7684\u5ba2\u6237\u901a\u4fe1\u3002&nbsp;<\/li>\n<\/ul>\n<p>OneDesk \u7684\u5b9a\u4ef7\u57fa\u4e8e\u7528\u6237\u6570\u91cf\uff0c\u62e5\u6709\u65e0\u9650\u7684\u5ba2\u6237\u548c\u9879\u76ee\u3002OneDesk \u7684\u5e2e\u52a9\u53f0\u5b9a\u4ef7\u8d77\u4ef7\u4ec5\u4e3a\u6bcf\u4f4d\u7528\u6237\u6bcf\u6708 10.99 \u7f8e\u5143\u3002 <\/p>\n<p>\u8ba9\u6211\u4eec\u770b\u770b OneDesk \u548c Zendesk \u662f\u5982\u4f55\u76f8\u4e92\u53e0\u52a0\u7684\u3002<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff22e70 e-flex e-con-boxed e-con e-parent\" data-id=\"ff22e70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2241b24 e-con-full e-flex e-con e-child\" data-id=\"2241b24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d03cd4 elementor-widget elementor-widget-heading\" data-id=\"7d03cd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u5f3a\u5927\u7684\u5de5\u5355\u7cfb\u7edf<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6c8c71 elementor-widget elementor-widget-text-editor\" data-id=\"d6c8c71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk \u662f\u4e00\u4e2a\u591a\u6e20\u9053\u7968\u52a1\u7cfb\u7edf\u3002\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u3001\u81ea\u5b9a\u4e49\u5de5\u5355\u8868\u5355\u3001\u5b9e\u65f6\u804a\u5929\u7b49\u63a5\u6536\u5de5\u5355\u3002\u5728\u4e00\u4e2a\u4e2d\u5fc3\u4f4d\u7f6e\u81ea\u59cb\u81f3\u7ec8\u63d0\u4f9b\u4f18\u8d28\u652f\u6301\u3002    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e93e868 e-con-full e-flex e-con e-child\" data-id=\"e93e868\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d905d5c elementor-widget elementor-widget-image\" data-id=\"d905d5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-large size-large wp-image-266883\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d71d1f1 e-flex e-con-boxed e-con e-parent\" data-id=\"d71d1f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64c3e26 e-con-full e-flex e-con e-child\" data-id=\"64c3e26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c2b77 elementor-widget elementor-widget-image\" data-id=\"e7c2b77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"494\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1.webp\" class=\"attachment-large size-large wp-image-266461\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1.webp 576w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1-300x257.webp 300w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-230de98 e-con-full e-flex e-con e-child\" data-id=\"230de98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ac20b3 elementor-widget elementor-widget-heading\" data-id=\"6ac20b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u7075\u6d3b\u7684\u8def\u7531\u548c\u81ea\u52a8\u5316  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a137ee elementor-widget elementor-widget-text-editor\" data-id=\"3a137ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk \u63d0\u4f9b\u7b80\u5355\u521b\u5efa\u4f46\u9ad8\u5ea6\u7075\u6d3b\u7684\u81ea\u52a8\u5316\u529f\u80fd\u3002\u81ea\u52a8\u8def\u7531\u3001\u6807\u8bb0\u3001\u56de\u590d\u548c\u66f4\u65b0\u53ef\u8282\u7701\u60a8\u7684\u65f6\u95f4\uff0c\u5e76\u5141\u8bb8\u60a8\u81ea\u5b9a\u4e49\u5de5\u4f5c\u6d41\u7a0b\u3002   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2bab49 e-flex e-con-boxed e-con e-parent\" data-id=\"f2bab49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56b513a elementor-widget elementor-widget-heading\" data-id=\"56b513a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk \u4e0e Zendesk \u7684\u6bd4\u8f83<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f01668d elementor-widget elementor-widget-shortcode\" data-id=\"f01668d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span id=\"tablepress-1-description\" class=\"tablepress-table-description tablepress-table-description-id-1\"><\/span>\n\n<table id=\"tablepress-1\" class=\"tablepress tablepress-id-1 A comparison of ZenDesk to OneDesk - HelpDesk software\" aria-describedby=\"tablepress-1-description\">\n<thead>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><th class=\"column-2\">OneDesk <\/th><th class=\"column-3\">Zendesk<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><b>Price<\/b><\/td><td class=\"column-2\"><b>$10.99 - $39.99<\/b> per agent per month paid annually<\/td><td class=\"column-3\"><b>$19 - $115+ <\/b> per agent per month paid annually<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Email ticketing <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Social media ticketing <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Inbound voice \/ phone ticketing<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $55\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Satisfaction survey (CSAT)<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Custom views<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Web widget<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Real-time chat<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Customer portal<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only one portal starting at $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Task management <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Knowledge base \/ Help center<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Custom fields<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Conditional ticket fields<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">SLA management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Internal discussion\/collaboration<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Pre-built analytics dashboard<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Timesheets and Timers<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">Integrated project management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\">with project management product<\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">Macros<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">Automation rules<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">Email audit<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> - last 72 hours<\/td><td class=\"column-3\">only in $115\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">Custom ticket statuses<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-24\">\n\t<td class=\"column-1\">AI bot<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-25\">\n\t<td class=\"column-1\">Community forum<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-26\">\n\t<td class=\"column-1\">Multiple ticket forms<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-27\">\n\t<td class=\"column-1\">HIPAA enabled account<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\">with HIPAA Plan<\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-28\">\n\t<td class=\"column-1\">Single Sign On (SSO) <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-29\">\n\t<td class=\"column-1\">Audit log<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-30\">\n\t<td class=\"column-1\">Invoicing &amp; quoting<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-31\">\n\t<td class=\"column-1\">AI agent<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-32\">\n\t<td class=\"column-1\">AI co-pilot<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">additional $50 per agent add on<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-1 from cache --><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec24df9 e-flex e-con-boxed e-con e-parent\" data-id=\"ec24df9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-08d6a4e e-con-full e-flex e-con e-child\" data-id=\"08d6a4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4eab9 elementor-widget elementor-widget-heading\" data-id=\"2a4eab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk \u53ef\u4ee5\u901a\u8fc7 Zendesk \u63d0\u4f9b\u4ec0\u4e48\uff1f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63c7288 elementor-widget elementor-widget-text-editor\" data-id=\"63c7288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u6355\u83b7\u548c\u7ba1\u7406\u5ba2\u6237\u652f\u6301\u5de5\u5355\u3001\u7535\u5b50\u90ae\u4ef6\u3001\u670d\u52a1\u8bf7\u6c42\u548c\u5176\u4ed6\u5ba2\u6237\u4ea4\u4e92\u3002 OneDesk \u63d0\u4f9b\u60a8\u9700\u8981\u7684\u529f\u80fd\u3002 <a href=\"https:\/\/onedesk.com\/zh-hans\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/\">\u67e5\u770b OneDesk \u529f\u80fd\u7684\u5b8c\u6574\u5217\u8868\u3002<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47bd205 e-flex e-con-boxed e-con e-parent\" data-id=\"47bd205\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b3426ee e-con-full e-flex e-con e-child\" data-id=\"b3426ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca79c87 elementor-widget elementor-widget-heading\" data-id=\"ca79c87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u6700\u53ef\u5b9a\u5236\u7684 Zendesk \u66ff\u4ee3\u54c1<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3610dc9 elementor-widget elementor-widget-text-editor\" data-id=\"3610dc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u5e02\u573a\u4e0a\u7684\u8bb8\u591a\u5e2e\u52a9\u53f0\u89e3\u51b3\u65b9\u6848\u5c06\u60a8\u9650\u5236\u5728\u8bb8\u591a\u81ea\u5b9a\u4e49\u9879\u4e0a\u3002 \u4f8b\u5982\uff0cZendesk \u4e0d\u5141\u8bb8\u81ea\u5b9a\u4e49\u72b6\u6001\u3002  <span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-a428b29-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-a428b29-letter-spacing ); word-spacing: var( --e-global-typography-a428b29-word-spacing ); text-align: var(--text-align);\">\u5728 OneDesk\uff0c\u6211\u4eec\u76f8\u4fe1\u60a8\u7684\u5de5\u5177\u5e94\u8be5\u9002\u5408\u60a8\u7684\u9700\u6c42\u3002 \u56e0\u6b64\uff0cOneDesk \u662f\u6700\u53ef\u5b9a\u5236\u7684\u5de5\u5177\u4e4b\u4e00\u3002 \u914d\u7f6e\u65e0\u9650\u7684\u81ea\u5b9a\u4e49\u5b57\u6bb5\u548c\u72b6\u6001\u3002 \u521b\u5efa\u60a8\u81ea\u5df1\u7684\u4ee3\u7406\u56e2\u961f\u548c\u89d2\u8272\u3002 \u66f4\u6539\u5e2e\u52a9\u7a97\u53e3\u5c0f\u90e8\u4ef6\u7684\u5916\u89c2\u3002 \u4e3a\u60a8\u7684\u7ec4\u7ec7\u521b\u5efa\u81ea\u5b9a\u4e49 SLA\u3002 \u6784\u5efa\u81ea\u5b9a\u4e49\u62a5\u544a\u7b49\u7b49\uff01<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f7dfde e-con-full e-flex e-con e-child\" data-id=\"0f7dfde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bb0a0a elementor-widget elementor-widget-image\" data-id=\"6bb0a0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"461\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp\" class=\"attachment-large size-large wp-image-231764\" alt=\"OneDesk \u81ea\u5b9a\u4e49\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-300x135.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-768x346.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization.webp 1110w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22257e8 e-flex e-con-boxed e-con e-parent\" data-id=\"22257e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-faef636 e-con-full e-flex e-con e-child\" data-id=\"faef636\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d4df9c elementor-widget elementor-widget-image\" data-id=\"3d4df9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-1024x473.webp\" class=\"attachment-large size-large wp-image-267055\" alt=\"\u9879\u76ee\u7ba1\u7406\u8f6f\u4ef6\u7684\u89c4\u5212\u5de5\u5177\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-1024x473.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-300x139.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-768x355.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning.webp 1087w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63e5cb4 e-con-full e-flex e-con e-child\" data-id=\"63e5cb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c33eed3 elementor-widget elementor-widget-heading\" data-id=\"c33eed3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u5168\u751f\u547d\u5468\u671f\u5de5\u4f5c\u7ba1\u7406<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d96762f elementor-widget elementor-widget-text-editor\" data-id=\"d96762f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Zendesk \u4ec5\u63d0\u4f9b\u5e2e\u52a9\u53f0\u89e3\u51b3\u65b9\u6848\u3002 \u4f7f\u7528 OneDesk\uff0c\u60a8\u53ea\u9700\u8981\u4e00\u4e2a\u5e94\u7528\u7a0b\u5e8f\u5373\u53ef\u7ba1\u7406\u60a8\u7684\u5e2e\u52a9\u53f0\u548c\u9879\u76ee\u7ba1\u7406\u3002  <\/p><p>OneDesk \u7684\u9879\u76ee\u7ba1\u7406\u5e94\u7528\u7a0b\u5e8f\u53ef\u4ee5\u4e0e\u5e2e\u52a9\u53f0\u65e0\u7f1d\u534f\u4f5c\uff0c\u4e5f\u53ef\u4ee5\u5355\u72ec\u8fd0\u884c\u3002 \u5c06\u5de5\u5355\u8f6c\u6362\u4e3a\u4efb\u52a1\u3002\u4f7f\u7528\u7518\u7279\u56fe\u548c\u65e5\u5386 <a href=\"https:\/\/onedesk.com\/zh-hans\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/%e9%a1%b9%e7%9b%ae%e7%ae%a1%e7%90%86%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88\/\">\u89c4\u5212\u548c\u5b89\u6392\u4efb\u52a1<\/a> \u548c\u9879\u76ee\u3002 \u8bbe\u7f6e\u9884\u7b97\u5e76\u5b9e\u65f6\u76d1\u63a7\u60a8\u7684\u8ba1\u5212\u6210\u672c\u548c\u5b9e\u9645\u6210\u672c\u7b49\u7b49\u3002<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-115dbe1 e-flex e-con-boxed e-con e-parent\" data-id=\"115dbe1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d4ba983 e-con-full e-flex e-con e-child\" data-id=\"d4ba983\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02f7718 elementor-widget elementor-widget-heading\" data-id=\"02f7718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u7ecf\u5e38\u95ee\u7684\u95ee\u9898<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97e3b72 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"97e3b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-159' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9366973\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9366973 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6aa1a65c5e804\">Zendesk \u7684\u6700\u4f73\u66ff\u4ee3\u54c1\u662f\u4ec0\u4e48\uff1f <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>\u867d\u7136 Zendesk \u63d0\u4f9b\u4e86\u591a\u79cd\u529f\u80fd\uff0c\u4f46\u5b83\u53ef\u80fd\u4e0d\u662f\u9002\u5408\u6240\u6709\u4eba\u7684\u89e3\u51b3\u65b9\u6848\u3002 Zendesk \u63d0\u4f9b\u6709\u9650\u7684\u81ea\u5b9a\u4e49\u9009\u9879\uff0c\u56e0\u6b64\u53ef\u80fd\u4e0d\u9002\u5408\u60a8\u72ec\u7279\u7684\u5de5\u4f5c\u6d41\u7a0b\u3002 \u5982\u679c\u60a8\u9700\u8981\u9ad8\u7ea7\u529f\u80fd\uff0cZendesk \u7684\u6210\u672c\u4e5f\u4f1a\u5f88\u9ad8\u3002 \u8003\u8651\u60a8\u9700\u8981\u7684\u529f\u80fd\u4e5f\u5f88\u91cd\u8981\u3002 \u5982\u679c\u60a8\u6b63\u5728\u5bfb\u627e Zendesk \u7684\u66ff\u4ee3\u54c1\uff0cOneDesk \u4ee5\u6781\u5c11\u7684\u6210\u672c\u63d0\u4f9b\u4e86 Zendesk \u7684\u8bb8\u591a\u6700\u9ad8\u7ea7\u522b\u7684\u529f\u80fd\u3002 \u6b64\u5916\uff0cOneDesk \u63d0\u4f9b\u65e0\u7f1d\u96c6\u6210\u5230\u4e00\u4e2a\u5e94\u7528\u7a0b\u5e8f\u4e2d\u7684\u4efb\u52a1\u548c\u9879\u76ee\u7ba1\u7406\u4ea7\u54c1\u3002\u56e0\u6b64\uff0cOneDesk \u975e\u5e38\u9002\u5408\u4e5f\u4ece\u4e8b\u4efb\u52a1\u6216\u9879\u76ee\u7684\u5185\u90e8\u56e2\u961f\u4ee5\u53ca\u9700\u8981\u540c\u65f6\u7ba1\u7406\u5ba2\u6237\u5de5\u4f5c\u7684\u673a\u6784\u3002   <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-dba7543\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-dba7543 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6aa1a65c5ea33\">Zendesk \u548c OneDesk \u6709\u4ec0\u4e48\u533a\u522b\uff1f<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Zendesk \u548c OneDesk \u90fd\u662f\u63d0\u4f9b\u591a\u79cd\u529f\u80fd\u7684\u5e2e\u52a9\u53f0\u5e94\u7528\u7a0b\u5e8f\u3002 Zendesk \u66f4\u4e13\u6ce8\u4e8e\u793e\u4ea4\u5a92\u4f53\u7968\u52a1\u3002 \u800c OneDesk \u6700\u9002\u5408\u5185\u90e8\u6216 b2b \u670d\u52a1\u53f0\u3002OneDesk \u63d0\u4f9b <a href=\"https:\/\/onedesk.com\/zh-hans\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/%e5%ae%a2%e6%88%b7%e5%ba%94%e7%94%a8%e5%8a%9f%e8%83%bd\/\">\u9762\u5411\u5ba2\u6237\u7684\u5e94\u7528\u7a0b\u5e8f<\/a>\uff0c\u5141\u8bb8\u5ba2\u6237\u6216\u6700\u7ec8\u7528\u6237\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u3001\u8868\u5355\u3001\u5b9e\u65f6\u804a\u5929\u3001\u5ba2\u6237\u95e8\u6237\u548c\u77e5\u8bc6\u5e93\u8fdb\u884c\u6c9f\u901a\u3001\u63d0\u4ea4\u5de5\u5355\u5e76\u4fdd\u6301\u66f4\u65b0\u3002 <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-97f829b\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-97f829b uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6aa1a65c5eb9a\">Zendesk \u7684\u7ade\u4e89\u5bf9\u624b\u6709\u54ea\u4e9b\uff1f <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>\u60a8\u4f1a\u770b\u5230\u8bb8\u591a Zendesk \u7ade\u4e89\u5bf9\u624b\uff0c\u901a\u5e38\u4e13\u6ce8\u4e8e\u5e2e\u52a9\u53f0\u8f6f\u4ef6\u7684\u4e0d\u540c\u529f\u80fd\u3002 \u8fd9\u4e9b\u7ade\u4e89\u5bf9\u624b\u5305\u62ec OneDesk\u3001Freshdesk \u548c HappyFox\u3002 Zendesk \u7ade\u4e89\u5bf9\u624b\u901a\u5e38\u5177\u6709\u57fa\u672c\u529f\u80fd\uff0c\u4f8b\u5982\u7535\u5b50\u90ae\u4ef6\u7968\u52a1\u548c\u57fa\u672c\u81ea\u52a8\u5316\u3002 \u6839\u636e\u60a8\u8981\u67e5\u627e\u7684\u5185\u5bb9\uff0c\u60a8\u53ef\u80fd\u9700\u8981\u66f4\u5f3a\u5927\u7684\u81ea\u52a8\u5316\u6216\u5176\u4ed6<a href=\"https:\/\/onedesk.com\/zh-hans\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/%e5%a4%9a%e7%a7%8d%e6%96%b9%e5%bc%8f%e5%88%9b%e5%bb%ba%e5%b7%a5%e5%8d%95\/\">\u65b9\u6cd5\u6765\u521b\u5efa\u7968\u8bc1<\/a>\u3002 OneDesk \u63d0\u4f9b\u5b8c\u6574\u7684\u5e2e\u52a9\u53f0\u548c\u65e0\u7f1d\u96c6\u6210\u5728\u4e00\u8d77\u7684\u9879\u76ee\u7ba1\u7406\u4ea7\u54c1\uff0c\u4f7f\u5176\u6709\u522b\u4e8e\u5176\u4ed6\u89e3\u51b3\u65b9\u6848\u3002 \u67e5\u770b\u6211\u4eec\u7684\u5176\u4ed6<a href=\"https:\/\/onedesk.com\/zh-hans\/%e5%b8%ae%e5%8a%a9%e5%8f%b0%e6%9b%bf%e4%bb%a3%e6%96%b9%e6%a1%88\/\">\u5e2e\u52a9\u53f0\u6bd4\u8f83<\/a>\uff0c\u4e86\u89e3 OneDesk \u548c Zendesk \u5982\u4f55\u5728\u7ade\u4e89\u4e2d\u8131\u9896\u800c\u51fa\u3002 <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fbc85d e-flex e-con-boxed e-con e-parent\" data-id=\"0fbc85d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-74a212e e-con-full e-flex e-con e-child\" data-id=\"74a212e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37f0e09 elementor-widget elementor-widget-heading\" data-id=\"37f0e09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u4e86\u89e3 OneDesk \u5982\u4f55\u6210\u4e3a\u6700\u4f73 Zendesk \u66ff\u4ee3\u54c1<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9ca317 elementor-widget elementor-widget-text-editor\" data-id=\"f9ca317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u901a\u8fc7\u6211\u4eec\u5b8c\u5168\u514d\u8d39\u7684 14 \u5929\u8bd5\u7528\u4eb2\u81ea\u8bc4\u4f30 OneDesk\u3002\u4f7f\u7528\u6211\u4eec\u7684 <a href=\"https:\/\/onedesk.com\/zh-hans\/%e5%bc%80%e5%a7%8b%e4%bd%bf%e7%94%a8\/\">\u5165\u95e8\u6307\u5357<\/a> \u548c\u5176\u4ed6\u8d44\u6e90\uff0c\u60a8\u53ef\u4ee5\u8f7b\u677e\u4e0a\u624b\u3002\u60a8\u8fd8\u53ef\u4ee5 <a href=\"https:\/\/onedesk.com\/zh-hans\/%e5%9b%be%e4%b9%a6%e6%bc%94%e7%a4%ba\/\">\u9884\u8ba2\u6f14\u793a<\/a> \u4ee5\u67e5\u770b OneDesk \u7684\u5b9e\u9645\u5e94\u7528\u3002  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-091aeb8 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"091aeb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/zh-hans\/%e5%85%8d%e8%b4%b9%e6%b3%a8%e5%86%8c-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u514d\u8d39\u5f00\u59cb<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-deb9645 e-con-full e-flex e-con e-child\" data-id=\"deb9645\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7ff5e0 elementor-widget elementor-widget-image\" data-id=\"d7ff5e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255538\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" 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