{"id":232351,"date":"2022-05-16T16:09:11","date_gmt":"2022-05-16T16:09:11","guid":{"rendered":"https:\/\/onedesk.com\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/"},"modified":"2024-06-20T20:55:49","modified_gmt":"2024-06-20T20:55:49","slug":"%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95","status":"publish","type":"page","link":"https:\/\/onedesk.com\/zh-hans\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/","title":{"rendered":"OneDesk \u529f\u80fd\u7d22\u5f15"},"content":{"rendered":"\t\t
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OneDesk \u7684\u529f\u80fd\u7d22\u5f15<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk \u4e3a\u60a8\u7684\u5e2e\u52a9\u53f0\u3001\u9879\u76ee\u7ba1\u7406\u548c\u4e13\u4e1a\u670d\u52a1\u81ea\u52a8\u5316\u9700\u6c42\u63d0\u4f9b\u4e86\u8bb8\u591a\u5f3a\u5927\u7684\u529f\u80fd\u3002 \u627e\u5230\u53ef\u4ee5\u5e2e\u52a9\u60a8\u548c\u60a8\u7684\u56e2\u961f\u6700\u5927\u9650\u5ea6\u5730\u63d0\u9ad8\u65f6\u95f4\u548c\u6548\u7387\u7684\u529f\u80fd\u3002 \u53c2\u8003\u6b64\u7d22\u5f15\u4ee5\u67e5\u627e\u60a8\u9700\u8981\u7684\u529f\u80fd\u5e76\u4e86\u89e3\u6709\u5173\u5b83\u4eec\u7684\u66f4\u591a\u4fe1\u606f\u3002<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u60f3\u8981\u4e86\u89e3 OneDesk \u7684\u529f\u80fd\u4e0e\u5176\u4ed6\u5e2e\u52a9\u53f0\u3001\u9879\u76ee\u7ba1\u7406\u6216 PSA \u8f6f\u4ef6\u76f8\u6bd4\u5982\u4f55\uff1f<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Helpdesk Ticketing System<\/a><\/U><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Email to Ticket<\/a><\/td>Ticket Management<\/a><\/td>\n<\/tr>\n
<\/td>Voice \/ Phone Ticketing<\/a><\/td>Ticket \/ Request Forms <\/a><\/td>\n<\/tr>\n
<\/td>Chat Support<\/a><\/td>Ticket Portal<\/a><\/td>\n<\/tr>\n
<\/td>Creating Tickets from Live Chat<\/a><\/td>Multiple Ways to Create Tickets<\/a><\/td>\n<\/tr>\n
<\/td>Customizable & Shareable Work Views<\/a><\/td>Kanban Board<\/a><\/td>\n<\/tr>\n
<\/td>Knowledgebase<\/a><\/td>AI Suggested \/ Generated Replies<\/a><\/td>\n<\/tr>\n
<\/td>AI Chatbot<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Canned Responses \/ Saved Replies<\/a><\/td>Feedback & Satisfaction (CSAT) Surveys<\/a><\/td>\n<\/tr>\n
<\/td>Team Management<\/a><\/td>Agent Communication<\/a><\/td>\n<\/tr>\n
<\/td>Time Tracking on Tickets<\/a><\/td>Macros (Bulk Actions)<\/a><\/td>\n<\/tr>\n
<\/td>Key Performance Indicators<\/a><\/td>Tickets Analytics
\r\n<\/a><\/td>\n<\/tr>\n
<\/td>User Dashboard<\/a><\/td>Reporting<\/a><\/td>\n<\/tr>\n
<\/td>Ticket Assignment<\/a><\/td>Ticket Collaboration<\/a><\/td>\n<\/tr>\n
<\/td>Create Tickets Automatically<\/a><\/td>Auto Ticket Routing<\/a><\/td>\n<\/tr>\n
<\/td>Automated Bot Responses<\/a><\/td>Ticket Automations<\/a><\/td>\n<\/tr>\n
<\/td>Automated Emails<\/a><\/td><\/td>\n<\/tr>\n
<\/td>SLA Management<\/a><\/td>Data Exporting<\/a><\/td>\n<\/tr>\n
<\/td>Linking Tickets<\/a><\/td>Tracking Ticket Activity<\/a><\/td>\n<\/tr>\n
<\/td>Merging Tickets<\/a><\/td>Subtickets<\/a><\/td>\n<\/tr>\n
<\/td>Custom Ticket Fields<\/a><\/td>Conditional Ticket Fields<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Statuses<\/a><\/td>Prompt to Change Lifecycle<\/a><\/td>\n<\/tr>\n
<\/td>Notifications<\/a><\/td>Automatic Time Tracking<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Ticket Types<\/a><\/td>Ticket Templates<\/a><\/td>\n<\/tr>\n
<\/td>Importing Tickets<\/a><\/td>Printing Tickets<\/a><\/td>\n<\/tr>\n

Project Management Solution <\/a><\/U><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Project Portfolio Management<\/a><\/td>Agile Project Management<\/a><\/td>\n<\/tr>\n
<\/td>Task Management<\/a><\/td>Assignment Management<\/a><\/td>\n<\/tr>\n
<\/td>Task Dependencies<\/a><\/td>Subtasks<\/a><\/td>\n<\/tr>\n
<\/td>Linking Tasks<\/a><\/td>Task Templates<\/a><\/td>\n<\/tr>\n
<\/td>Time Tracking<\/a><\/td>Task Scoring & Planning<\/a><\/td>\n<\/tr>\n
<\/td>Cloning from Project Templates<\/a><\/td>Project Roles & Permissions<\/a><\/td>\n<\/tr>\n
<\/td>Private Projects & Project Archiving<\/a><\/td>Resource Management<\/a><\/td>\n<\/tr>\n
<\/td>Resource Allocation<\/a><\/td>Milestones<\/a><\/td>\n<\/tr>\n
<\/td>Customizable & Shareable Work Views<\/a><\/td>Calendar View<\/a><\/td>\n<\/tr>\n
<\/td>Workload View<\/a><\/td>Kanban Board<\/a><\/td>\n<\/tr>\n
<\/td>Gantt Chart<\/a><\/td>User Dashboard<\/a><\/td>\n<\/tr>\n
<\/td>Reporting<\/a><\/td>Key Performance Indicator<\/a><\/td>\n<\/tr>\n
<\/td>Analytics
\r\n<\/a><\/td>		Tracking Task Activity<\/a><\/td>\n<\/tr>\n
<\/td>Data Exporting<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Team Management<\/a><\/td>Project Collaboration<\/a><\/td>\n<\/tr>\n
<\/td>Sharing with Users & Teams <\/a><\/td><\/td>\n<\/tr>\n
<\/td>Auto-Triage<\/a><\/td>Automate Task Creation<\/a><\/td>\n<\/tr>\n
<\/td>Workflow Automations<\/a><\/td>Automated Emails<\/a><\/td>\n<\/tr>\n
<\/td>Macros<\/a><\/td>Printing Tasks<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Task Statuses<\/a><\/td>Required Field to Change Lifecycle<\/a><\/td>\n<\/tr>\n
<\/td>Custom Task Fields<\/a><\/td>Merging Tasks<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Task Types<\/a><\/td>Conditional Task Fields<\/a><\/td>\n<\/tr>\n
<\/td>Notifications<\/a><\/td><\/td>\n<\/tr>\n

Professional Services Automation <\/a><\/U><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td> Invoicing<\/a><\/td> Quoting<\/a><\/td>\n<\/tr>\n
<\/td> Budget Management<\/a><\/td>Prepaid \/ Block of Hours <\/a><\/td>\n<\/tr>\n
<\/td>Client Communication<\/a><\/td>Sharing Projects with Customers<\/a><\/td>\n<\/tr>\n
<\/td>Client Project Collaboration<\/a><\/td>Configurable Project Statuses<\/a><\/td>\n<\/tr>\n
<\/td>Combined View for Tickets & Tasks<\/a><\/td>Custom Project Fields<\/a><\/td>\n<\/tr>\n
<\/td> Billing Rates<\/a><\/td><\/td>\n<\/tr>\n

Administrative Roles\/Capabilities<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td> Cloud-Based<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Security Roles & Permissions<\/a><\/td>Company Preferences<\/a><\/td>\n<\/tr>\n
<\/td> On-Premise<\/a><\/td>Private Cloud<\/a><\/td>\n<\/tr>\n
<\/td>Two-Factor Authentication (2FA)<\/a><\/td>HIPAA Compliance<\/a><\/td>\n<\/tr>\n
<\/td>Language<\/a><\/td>Single Sign-On<\/a><\/td>\n<\/tr>\n

Communication Channels<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Live-Chat Messenger<\/a><\/td>Customer Portal<\/a><\/td>\n<\/tr>\n
<\/td>Web Widget<\/a><\/td>Client Collaboration<\/a><\/td>\n<\/tr>\n
<\/td>Team & Customer Communication<\/a><\/td>Notifications<\/a><\/td>\n<\/tr>\n
<\/td> Community \/ Help Forum<\/a><\/td><\/td>\n<\/tr>\n

Customer Management<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Custom Fields<\/a><\/td>B2B Customer Service<\/a><\/td>\n<\/tr>\n
<\/td>Customer Relationship Management<\/a><\/td>Sharing Projects with Customers<\/a><\/td>\n<\/tr>\n
<\/td>Importing Customers<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Multiple Services<\/a><\/td><\/td>\n<\/tr>\n

User Management<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Agent Performance Monitoring<\/a><\/td>Team Management<\/a><\/td>\n<\/tr>\n
<\/td>User Activity Tracking<\/a><\/td>Custom User Management Views<\/a><\/td>\n<\/tr>\n
<\/td>Custom Fields<\/a><\/td>Tracking User Timesheets<\/a><\/td>\n<\/tr>\n
<\/td>Communicating with Users & Teams<\/a><\/td>Sharing with Users & Teams <\/a><\/td>\n<\/tr>\n
<\/td>Importing Users<\/a><\/td>Users Analytics
\r\n<\/a><\/td>\n<\/tr>\n

Email Management<\/a><\/u><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Automated Emails<\/a><\/td>Email Tracking<\/a><\/td>\n<\/tr>\n
<\/td>Email Customization<\/a><\/td>Create Your Own Email Templates<\/a><\/td>\n<\/tr>\n
<\/td>Use Your Own SMTP Server<\/a><\/td>Monitor Incoming Ticket Creation<\/a><\/td>\n<\/tr>\n
<\/td>Email Queues<\/a><\/td><\/td>\n<\/tr>\n

Integrations<\/u><\/a><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Out-of-the-Box Integrations<\/a><\/td>Zapier<\/a><\/td>\n<\/tr>\n
<\/td>Single Sign-On<\/a><\/td>Connect to Office 365<\/a><\/td>\n<\/tr>\n
<\/td>Connect to Google Workspace<\/a><\/td>API<\/a><\/td>\n<\/tr>\n
<\/td><\/td><\/td>\n<\/tr>\n

Mobile Solution<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Mobile App (iOS\/Android)<\/a><\/td>Mobile Browser Application<\/a><\/td>\n<\/tr>\n
<\/td>Mobile Customer Portal<\/a><\/td>Mobile Knowledgebase<\/a><\/td>\n<\/tr>\n
<\/td>Push Notifications<\/a><\/td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

OneDesk \u7684\u529f\u80fd\u7d22\u5f15 OneDesk \u4e3a\u60a8\u7684\u5e2e\u52a9\u53f0\u3001\u9879\u76ee\u7ba1\u7406\u548c\u4e13\u4e1a\u670d\u52a1\u81ea\u52a8\u5316\u9700\u6c42\u63d0\u4f9b\u4e86\u8bb8\u591a\u5f3a\u5927\u7684\u529f\u80fd\u3002 \u627e\u5230\u53ef\u4ee5\u5e2e\u52a9\u60a8\u548c\u60a8\u7684\u56e2\u961f\u6700\u5927\u9650\u5ea6\u5730\u63d0\u9ad8\u65f6\u95f4\u548c\u6548\u7387\u7684\u529f\u80fd\u3002 \u53c2\u8003\u6b64\u7d22\u5f15\u4ee5\u67e5\u627e\u60a8\u9700\u8981\u7684\u529f\u80fd\u5e76\u4e86\u89e3\u6709\u5173\u5b83\u4eec\u7684\u66f4\u591a\u4fe1\u606f\u3002 Sign up free! \u60f3\u8981\u4e86\u89e3 OneDesk \u7684\u529f\u80fd\u4e0e\u5176\u4ed6\u5e2e\u52a9\u53f0\u3001\u9879\u76ee\u7ba1\u7406\u6216 PSA \u8f6f\u4ef6\u76f8\u6bd4\u5982\u4f55\uff1f \u4e0b\u8f7d\u6bd4\u8f83\u6e05\u5355<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"footnotes":""},"class_list":["post-232351","page","type-page","status-publish","hentry"],"yoast_head":"\nOneDesk 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