{"id":241702,"date":"2022-10-13T21:02:19","date_gmt":"2022-10-13T21:02:19","guid":{"rendered":"https:\/\/onedesk.com\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/%e5%88%86%e6%9e%90%e5%ba%94%e7%94%a8\/"},"modified":"2024-07-19T20:50:34","modified_gmt":"2024-07-19T20:50:34","slug":"%e5%88%86%e6%9e%90%e5%ba%94%e7%94%a8","status":"publish","type":"page","link":"https:\/\/onedesk.com\/zh-hans\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/%e5%88%86%e6%9e%90%e5%ba%94%e7%94%a8\/","title":{"rendered":"\u5206\u6790\u5e94\u7528\u7a0b\u5e8f"},"content":{"rendered":"\t\t
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\u5206\u6790\u5e94\u7528\u7a0b\u5e8f<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u4f7f\u7528\u5206\u6790\u6765\u8ddf\u8e2a\u76ee\u6807\u3001\u4fdd\u6301\u76ee\u6807\u5e76\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\u63d0\u9ad8\u60a8\u7684\u7ee9\u6548\u3002 <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\u514d\u8d39\u6ce8\u518c\uff01<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u6709\u4ef7\u503c\u7684\u5e2e\u52a9\u53f0\u5206\u6790<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u6df1\u5165\u4e86\u89e3\u5ba2\u6237\u4f53\u9a8c\u548c\u56e2\u961f\u7ee9\u6548\u3002 \u4ece\u6570\u767e\u4e2a\u9009\u9879\u4e2d\u4e3a\u5de5\u5355\u521b\u5efa\u81ea\u5b9a\u4e49\u62a5\u544a\u3002 \u4f7f\u7528\u5b9e\u65f6\u56fe\u8868\u548c\u56fe\u5f62\u6765\u53ef\u89c6\u5316\u5de5\u5355\u91cf\u3001\u65f6\u95f4\u65e5\u5fd7\u3001\u7b49\u5f85\u65f6\u95f4\u7b49\u3002 <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\u5206\u6790\u56fe\u8868\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\n \n
\n\n \"customer\n <\/div>\n \n
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\n\n \u83b7\u5f97\u5ba2\u6237\u6d1e\u5bdf\n \n <\/h3>\n
\n \u6539\u8fdb\u652f\u6301\u6d41\u7a0b\u5e76\u53d1\u73b0\u75db\u70b9\u3002 \u5206\u6790\u548c\u62a5\u544a\u5185\u7f6e\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5\u7ed3\u679c\u3002 <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"work\n <\/div>\n \n
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\n\n \u76d1\u63a7\u56e2\u961f\u7ee9\u6548\n \n <\/h3>\n
\n \u76d1\u63a7\u56e2\u961f\u7684\u5de5\u4f5c\u65f6\u95f4\u3001CSAT\u3001\u5de5\u5355\u89e3\u51b3\/\u54cd\u5e94\u65f6\u95f4\u7b49\u7684\u7ee9\u6548\u3002 <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"\"\n <\/div>\n \n
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\n\n \u8ddf\u8e2a SLA \u6307\u6807\n \n <\/h3>\n
\n \u5206\u6790 SLA \u6307\u6807\u7684\u6027\u80fd\uff0c\u4f8b\u5982\u54cd\u5e94\u548c\u7b49\u5f85\u65f6\u95f4\u3002 \u81ea\u52a8\u4fdd\u6301\u4efb\u4f55\u8fdd\u53cd SLA \u7684\u901a\u77e5\u3002 <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
\n\t\t\t\t<\/i>\t\t\t<\/div>\n\t\t\t
\n\t\t\t\t<\/i>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\u63d0\u9ad8\u9879\u76ee\u6548\u7387<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u505a\u51fa\u660e\u667a\u7684\u51b3\u7b56\uff0c\u63d0\u9ad8\u76c8\u5229\u80fd\u529b\u3002 \u5728\u56e2\u961f\u6267\u884c\u5de5\u4f5c\u65f6\u8ddf\u8e2a\u9879\u76ee\u548c\u4efb\u52a1\u8fdb\u5ea6\u3001\u6210\u672c\u548c\u8ba1\u5212\u3002 \u4f7f\u7528\u5404\u79cd\u5185\u7f6e\u6307\u6807\u83b7\u53d6\u5b8c\u6574\u7684\u56fe\u7247\u3002 <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\u9879\u76ee\u7ba1\u7406\u8f6f\u4ef6\u5de5\u4f5c\u89c6\u56fe\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\n \"agile\n <\/div>\n \n
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\n\n \u8ddf\u8e2a\u8fdb\u5ea6\n \n <\/h3>\n
\n \u4f7f\u7528\u5de5\u4f5c\u8fd0\u884c\u72b6\u51b5\u3001\u6c47\u603b\u548c\u56fe\u8868\u5b9e\u65f6\u8ddf\u8e2a\u9879\u76ee\u8fdb\u5ea6\u3002 <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"agile\n <\/div>\n \n
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\n\n \u5206\u6790\u6027\u80fd\n \n <\/h3>\n
\n \u5f3a\u5927\u7684\u56fe\u8868\u548c\u62a5\u544a\u4f7f\u60a8\u80fd\u591f\u4e86\u89e3\u8fc7\u53bb\u7684\u8868\u73b0\u5e76\u4e3a\u672a\u6765\u8fdb\u884c\u4f18\u5316\u3002 <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"\"\n <\/div>\n \n
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\n\n \u76d1\u63a7\u9884\u7b97\n \n <\/h3>\n
\n \u5b9e\u65f6\u76d1\u63a7\u60a8\u7684\u9879\u76ee\u9884\u7b97\u3002 \u8ba1\u5212\u5229\u6da6\u4f30\u7b97\u548c\u5b9e\u9645\u5229\u6da6\u4f30\u7b97\u503c\u662f\u5728\u56e2\u961f\u8bb0\u5f55\u65f6\u95f4\u548c\u5b8c\u6210\u4efb\u52a1\u65f6\u751f\u6210\u7684\u3002 <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
\n\t\t\t\t<\/i>\t\t\t<\/div>\n\t\t\t
\n\t\t\t\t<\/i>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u6df1\u5165\u4e86\u89e3 OneDesk \u7684\u62a5\u544a<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u4f7f\u7528 OneDesk \u7684\u5206\u6790\u529f\u80fd\u8fdb\u884c\u521b\u5efa\u3001\u81ea\u5b9a\u4e49\u548c\u4f18\u5316\u3002<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\u9884\u751f\u6210\u62a5\u544a\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\u4ece\u5404\u79cd\u9884\u6784\u5efa\u62a5\u544a\u4e2d\u8fdb\u884c\u9009\u62e9\uff0c\u5e76\u4e00\u952e\u751f\u6210\u3002\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\u53ef\u5b9a\u5236\u7684\u62a5\u544a\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\u4f7f\u7528\u6570\u767e\u4e2a\u9009\u9879\u81ea\u5b9a\u4e49\u548c\u4fdd\u5b58\u60a8\u81ea\u5df1\u7684\u62a5\u544a\u3002\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\u5b9a\u671f\u62a5\u544a\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u81ea\u52a8\u5b89\u6392\u62a5\u544a\uff0c\u968f\u65f6\u638c\u63e1\u62a5\u544a\u3002 \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\u5b9e\u65f6\u56fe\u8868\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\u4ece\u5305\u542b\u5404\u79cd KPI \u7684\u5927\u91cf\u5185\u7f6e\u5b9e\u65f6\u56fe\u8868\u4e2d\u8fdb\u884c\u9009\u62e9\u3002 \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\u51fa\u53e3\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\u4ee5 CSV \u683c\u5f0f\u5bfc\u51fa\u60a8\u7684\u4efb\u52a1\u3001\u5de5\u5355\u3001\u9879\u76ee\u548c\u65f6\u95f4\u8868\u6570\u636e\u3002 \u4f7f\u7528\u5927\u91cf\u8fc7\u6ee4\u5668\u548c\u5206\u7ec4\u5bfc\u51fa\u60a8\u9700\u8981\u7684\u5185\u5bb9\u3002 \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\u5386\u53f2\u65e5\u5fd7\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

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