{"id":252443,"date":"2023-08-08T18:54:04","date_gmt":"2023-08-08T18:54:04","guid":{"rendered":"https:\/\/onedesk.com\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/%e5%ae%a2%e6%88%b7%e5%ba%94%e7%94%a8%e5%8a%9f%e8%83%bd\/"},"modified":"2023-08-08T18:54:24","modified_gmt":"2023-08-08T18:54:24","slug":"%e5%ae%a2%e6%88%b7%e5%ba%94%e7%94%a8%e5%8a%9f%e8%83%bd","status":"publish","type":"page","link":"https:\/\/onedesk.com\/zh-hans\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/%e5%ae%a2%e6%88%b7%e5%ba%94%e7%94%a8%e5%8a%9f%e8%83%bd\/","title":{"rendered":"\u5ba2\u6237\u5e94\u7528\u529f\u80fd\u5217\u8868"},"content":{"rendered":"\t\t
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OneDesk \u7684\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f\u529f\u80fd\u5217\u8868<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u60f3\u8981\u4e86\u89e3 OneDesk \u4e0e\u5176\u4ed6\u5e2e\u52a9\u53f0\u6216\u9879\u76ee\u7ba1\u7406\u8f6f\u4ef6\u7684\u6bd4\u8f83\u5417\uff1f<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\n\n\n\t\n\t\n\t\n\t\n\t\n\t

Customer Apps Features<\/h3><\/td>

<\/td>\n<\/tr>\n
Live-Chat Messenger<\/a>
\nOneDesk lets you support your customers in real time through a live-chat messenger.
\n<\/td>		Customer Portal<\/a>
\nWith OneDesk's customer portal, your customers can see the status of their submitted tickets, create new tickets, and access self-service options.<\/td>\n<\/tr>\n
Web Widget<\/a>
\nOneDesk lets you put a fully customizable customer-facing web widget onto your website that holds all your customer apps.<\/td>		Webforms<\/a>
\nWebforms let you distinguish between incoming customer requests by allowing your customer to easily submit a unique ticket or task type.<\/td>\n<\/tr>\n
Knowledgebase<\/a>
\nOneDesk allows you to create and easily maintain a knowledgebase where your customers can self-serve to find important information.<\/td>		Automated Bot Responses<\/a>
\nOneDesk\u2019s automated bot lets you display information to your customers based on triggers set by you.<\/td>\n<\/tr>\n
Creating Tickets from Live Chat<\/a>
\nOneDesk lets you create tickets and tasks (items) directly from your live-chat messenger. <\/td>		Custom Fields<\/a>
\nOneDesk lets you create custom fields that attach as properties to your tickets or tasks. These fields can be added to your customer-facing webforms.<\/td>\n<\/tr>\n
Auto Ticket Routing<\/a>
\nOneDesk lets you create auto-routing rules for tickets and tasks submitted from customer apps.<\/td>		<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFull list of features ><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

OneDesk \u7684\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f\u529f\u80fd\u5217\u8868 Sign up free! \u60f3\u8981\u4e86\u89e3 OneDesk \u4e0e\u5176\u4ed6\u5e2e\u52a9\u53f0\u6216\u9879\u76ee\u7ba1\u7406\u8f6f\u4ef6\u7684\u6bd4\u8f83\u5417\uff1f \u4e0b\u8f7d\u6bd4\u8f83\u6e05\u5355 Full list of features ><\/p>\n","protected":false},"author":27,"featured_media":0,"parent":232351,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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