{"id":252482,"date":"2023-08-08T18:54:17","date_gmt":"2023-08-08T18:54:17","guid":{"rendered":"https:\/\/onedesk.com\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/%e5%b8%ae%e5%8a%a9%e5%8f%b0%e5%8a%9f%e8%83%bd\/"},"modified":"2023-08-08T18:54:24","modified_gmt":"2023-08-08T18:54:24","slug":"%e5%b8%ae%e5%8a%a9%e5%8f%b0%e5%8a%9f%e8%83%bd","status":"publish","type":"page","link":"https:\/\/onedesk.com\/zh-hans\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/%e5%b8%ae%e5%8a%a9%e5%8f%b0%e5%8a%9f%e8%83%bd\/","title":{"rendered":"\u5e2e\u52a9\u53f0\u529f\u80fd\u5217\u8868"},"content":{"rendered":"\t\t
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OneDesk \u4e2d\u7684\u5e2e\u52a9\u53f0\u529f\u80fd<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u60f3\u8981\u5c06 OneDesk \u4e0e\u5176\u4ed6\u5e2e\u52a9\u53f0\u6216\u9879\u76ee\u7ba1\u7406\u89e3\u51b3\u65b9\u6848\u8fdb\u884c\u6bd4\u8f83\uff1f<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Help Desk Features<\/h3><\/td>

<\/td>\n<\/tr>\n
Live Chat Support<\/a>
\nOneDesk lets you support your customers in real-time through a live-chat messenger.<\/td>		Multiple Ways to Create Tickets<\/a>
\nEnsure no customer requests are missed by creating tickets from different incoming customer communications.<\/td>\n<\/tr>\n
HelpDesk Agent Management<\/a>
\nPowerful team management capabilities can help to keep your team working at peak productivity and ensure a higher quality of work for your customers. <\/td>		Webforms <\/a>
\nEasily collect customer requests and organize them into tickets and tasks in OneDesk.<\/td>\n<\/tr>\n
Email to Ticket<\/a>
\nOneDesk automates the ticket creation process through email capture to ensure that no request is ever lost.<\/td>		Key Performance Indicator<\/a>
\nOneDesk has a dashboard widget which displays the key performance indicators for your operations.<\/td>\n<\/tr>\n
Agent Communication<\/a>
\nOneDesk\u2019s internal messenger system allows you to weave communication into your workflow. <\/td>		Customer Feedback & Satisfaction<\/a>
\nOneDesk\u2019s customer satisfaction surveys allow you to assess your customer support team\u2019s level of support.<\/td>\n<\/tr>\n
Saved Replies<\/a>
\nOneDesk\u2019s saved replies ensure that your support team is providing services to the level you expect.<\/td>		Tracking Time Spent on Tickets<\/a>
\nOneDesk allows you to track where your time and effort are being placed.<\/td>\n<\/tr>\n
Knowledgebase<\/a>
\nOneDesk\u2019s knowledge base can be easily updated from within OneDesk, and tracks all changes made to the articles. <\/td>		Auto Ticket Routing<\/a>
\nOneDesk lets you create auto-routing rules for tickets, tasks, and projects.<\/td>\n<\/tr>\n
Creating Tickets from Live Chat<\/a>
\nOneDesk lets you create tickets and tasks (items) directly from your live-chat messenger. <\/td>		Data Exporting<\/a>
\nOneDesk lets you export your data about tickets, tasks, projects and timesheets to be repurposed into reports.<\/td>\n<\/tr>\n
Tickets Analytics<\/a>
\nOneDesk has an analytics application that aggregates all of your data into one location. <\/td>		Ticket Management<\/a>
\nOneDesk\u2019s powerful ticket management features ensure you can track, prioritize, and resolve customer support tickets quickly and efficiently.<\/td>\n<\/tr>\n
Configurable Ticket Types<\/a>
\nOneDesk lets you configure unique ticket types to distinguish between incoming requests.<\/td>		Tracking Ticket Activity<\/a>
\nOneDesk lets you audit work done by having access to a full-trail transparent history of changes on tickets, tasks and projects.<\/td>\n<\/tr>\n
SLA Management<\/a>
\nService Level Agreements (SLAs) policies help you to improve customer service. <\/td>		Ticket Assignment Management<\/a>
\nOneDesk lets you easily assign and auto-assign tickets as well as track and monitor assignments.
\n<\/td>\n<\/tr>\n
Merging Tickets<\/a>
\nOneDesk lets you merge two or more tickets or tasks (items) into one to simplify your work.<\/td>		Ticket Detail Panel<\/a>
\nUse OneDesk's specialized ticket or task detail panels to complete almost any action from a centralized location.<\/td>\n<\/tr>\n
Macros<\/a>
\nOneDesk lets you create and save macros to bulk edit tickets, tasks & projects.
\n<\/td>		Reporting<\/a>
\nOneDesk lets you report on the progress of your tickets, tasks and projects. <\/td>\n<\/tr>\n
Combined View for Tickets & Tasks<\/a>
\nOneDesk enables you to view and work on tickets and tasks together.<\/td>		Configurable Work Views<\/a>
\nOneDesk lets you choose how your data is displayed and allows you to save and share work views.<\/td>\n<\/tr>\n
Linking Tickets<\/a>
\nOneDesk lets you link tickets and tasks for quick access and label them to determine their relationships.
\n<\/td>		Subtasks<\/a>
\nIn OneDesk, you can divide complex tickets and tasks into smaller, manageable subtasks.<\/td>\n<\/tr>\n
Notifications<\/a>
\nOneDesk notifies you about the things you want to keep informed on, be it a conversation, ticket, task, or project update. <\/td>		Ticket Collaboration<\/a>
\nWork and collaborate with your teammates on shared tasks and tickets.<\/td>\n<\/tr>\n
Resource Allocation<\/a>
\nOneDesk helps you to allocate your existing resources to get work done.<\/td>		Configurable Statuses<\/a>
\nOneDesk lets you configure the lifecycle statuses of each type of ticket, task, and project that you have enabled. <\/td>\n<\/tr>\n
Custom Fields<\/a>
\nOneDesk lets you create custom fields that attach as properties to your tickets, tasks, timesheets, projects, users and customers. <\/td>		Printing Tickets<\/a>
\nOneDesk enables you to generate printer-friendly pages of information for all your work tickets or tasks.<\/td>\n<\/tr>\n
Workflow Automations<\/a>
\nOneDesk lets you enable workflow automations to replace your repetitive and time-consuming activities. <\/td>		Automated Bot Responses<\/a>
\nOneDesk\u2019s automated bot lets you display information to your customers based on triggers set by you.<\/td>\n<\/tr>\n
Automated Emails<\/a>
\nUse automated emails to send information to customers or users based on triggers you set.<\/td>		 Automated Time Tracking<\/a> Resolve tickets and submit tracked time with just a click. <\/td>\n<\/tr>\n
Ticket Templates<\/a>
\nCreate new tickets quickly using internal forms with default properties. <\/td>		 Connect to Google Workspace<\/a> Directly connect your outgoing and incoming Google support account. <\/td>\n<\/tr>\n
Connect to Office 365<\/a> Directly connect your outgoing and incoming Office 365 support account. <\/td> Integrations<\/a> Use out-of-the-box integrations or Zapier to connect to different applications. <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFull list of features ><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

OneDesk \u4e2d\u7684\u5e2e\u52a9\u53f0\u529f\u80fd \u4e00\u4e2a\u5f3a\u5927\u7684\u5e2e\u52a9\u53f0\u7cfb\u7edf\uff0c\u65e8\u5728\u4f18\u5316\u60a8\u7684\u5ba2\u6237\u652f\u6301\u548c\u670d\u52a1\u53f0\u3002 Sign up free! OneDesk\u5177\u6709\u8bb8\u591a\u5e2e\u52a9\u53f0\u548c\u7968\u52a1\u7cfb\u7edf\u529f\u80fd\u3002 \u8fd9\u4e9b\u529f\u80fd\u53ef\u4e3a\u60a8\u63d0\u4f9b\u63d0\u4f9b\u5353\u8d8a\u5ba2\u6237\u652f\u6301\u6240\u9700\u7684\u6240\u6709\u5de5\u5177\u3002 \u60f3\u8981\u5c06 OneDesk \u4e0e\u5176\u4ed6\u5e2e\u52a9\u53f0\u6216\u9879\u76ee\u7ba1\u7406\u89e3\u51b3\u65b9\u6848\u8fdb\u884c\u6bd4\u8f83\uff1f \u4e0b\u8f7d\u6bd4\u8f83\u6e05\u5355 Full list of features ><\/p>\n","protected":false},"author":27,"featured_media":0,"parent":232351,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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