{"id":294301,"date":"2025-05-20T20:03:06","date_gmt":"2025-05-20T20:03:06","guid":{"rendered":"https:\/\/onedesk.com\/%e5%bc%80%e5%a7%8b%e4%bd%bf%e7%94%a8\/helpdesk-4\/"},"modified":"2025-05-20T20:03:16","modified_gmt":"2025-05-20T20:03:16","slug":"helpdesk-4","status":"publish","type":"page","link":"https:\/\/onedesk.com\/zh-hans\/%e5%bc%80%e5%a7%8b%e4%bd%bf%e7%94%a8\/helpdesk-4\/","title":{"rendered":"\u5165\u95e8\u6307\u5357\uff1a\u5e2e\u52a9\u53f0\u7b2c 4 \u90e8\u5206"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"294301\" class=\"elementor elementor-294301 elementor-292918\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-349c2cb e-flex e-con-boxed e-con e-parent\" data-id=\"349c2cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c181ec0 elementor-widget elementor-widget-heading\" data-id=\"c181ec0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u652f\u6301\u6d41\u7a0b\u548c\u534f\u4f5c  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bced81d e-flex e-con-boxed e-con e-parent\" data-id=\"bced81d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b4cf4a e-con-full e-flex e-con e-child\" data-id=\"7b4cf4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a58c40c elementor-widget elementor-widget-heading\" data-id=\"a58c40c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u5e2e\u52a9\u53f0\u6307\u5357\u5185\u5bb9\uff1a<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15cd260 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"15cd260\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-text e--animation-none\">\n\t\t\t\t<ul id=\"menu-1-15cd260\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">\u5165\u95e8\u6307\u5357<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\">\u5165\u95e8\u6307\u5357\uff1a\u5e2e\u52a9\u53f0\u7b2c 1 \u90e8\u5206<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\">\u5165\u95e8\u6307\u5357\uff1a\u5e2e\u52a9\u53f0\u7b2c 2 \u90e8\u5206<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\">\u5165\u95e8\u6307\u5357\uff1a\u5e2e\u52a9\u53f0\u7b2c 3 \u90e8\u5206<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\">\u5165\u95e8\u6307\u5357\uff1a\u5e2e\u52a9\u53f0\u7b2c 4 \u90e8\u5206<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-15cd260\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">\u5165\u95e8\u6307\u5357<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">\u5165\u95e8\u6307\u5357\uff1a\u5e2e\u52a9\u53f0\u7b2c 1 \u90e8\u5206<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">\u5165\u95e8\u6307\u5357\uff1a\u5e2e\u52a9\u53f0\u7b2c 2 \u90e8\u5206<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">\u5165\u95e8\u6307\u5357\uff1a\u5e2e\u52a9\u53f0\u7b2c 3 \u90e8\u5206<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">\u5165\u95e8\u6307\u5357\uff1a\u5e2e\u52a9\u53f0\u7b2c 4 \u90e8\u5206<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdb7782 e-con-full e-flex e-con e-child\" data-id=\"cdb7782\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4565a elementor-widget elementor-widget-text-editor\" data-id=\"bf4565a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u73b0\u5728\u60a8\u5df2\u7ecf\u638c\u63e1\u4e86\u57fa\u7840\u77e5\u8bc6\u5e76\u8fde\u63a5\u4e86\u4e00\u4e9b\u6e20\u9053\uff0c\u8ba9\u6211\u4eec\u5b66\u4e60\u5982\u4f55\u5904\u7406\u5de5\u5355\u5e76\u4e0e\u60a8\u7684\u56e2\u961f\u534f\u4f5c\u3002<\/p><p><strong>\u63a5\u6536\u5de5\u5355<\/strong><\/p><p>\u5982\u679c\u6709\u804a\u5929\u6216\u7968\u8bc1\u8fdb\u6765\uff0c\u60a8\u4f1a\u542c\u5230\u58f0\u97f3\u3002\u5982\u679c\u6709\u4eba\u4e3a\u60a8\u5206\u914d\u4e86\u5de5\u5355\uff0c\u60a8\u4e5f\u4f1a\u6536\u5230\u901a\u77e5\u3002OneDesk \u63d0\u4f9b\u5e94\u7528\u5185\u3001\u7535\u5b50\u90ae\u4ef6\u548c\u63a8\u9001\u901a\u77e5\u3002<br>\u4e86\u89e3\u66f4\u591a\uff1a <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-user-notifications\/b66da110-deed-4f57-987d-5195a7057d5b?customerAccess=\" target=\"_blank\" rel=\"noopener\">\u7528\u6237\u901a\u77e5<\/a>  <\/p><p><strong>\u51b3\u5b9a\u8981\u505a\u4ec0\u4e48<\/strong><br>\u4e00\u65e6\u5de5\u5355\u6d41\u5165\u60a8\u7684 OneDesk\uff0c\u60a8\u9700\u8981\u4ee5\u6700\u9ad8\u4f18\u5148\u7ea7\u5904\u7406\u90a3\u4e9b\u3002\u60a8\u53ef\u4ee5\u76f4\u63a5\u4ece\u7528\u6237\u4eea\u8868\u677f\uff08\u4fa7\u8fb9\u680f\u4e0a\u7684\u623f\u5c4b\u56fe\u6807\uff09\u83b7\u53d6\u5b9e\u65f6\u66f4\u65b0\u5e76\u6267\u884c\u5927\u91cf\u5de5\u4f5c\u3002\u4f7f\u7528\u201c\u672a\u89e3\u51b3\u7684\u5de5\u5355\u201d\u3001\u201c\u672a\u8bfb\u6d88\u606f\u201d\u548c\u201c\u5de5\u5355\u6982\u8ff0\u201d\u7b49\u5c0f\u90e8\u4ef6\u6765\u5b9a\u4f4d\u5de5\u4f5c\u5e76\u786e\u5b9a\u5176\u4f18\u5148\u7ea7\u3002<br>\u4f5c\u4e3a\u7ba1\u7406\u5458\u6216\u7ecf\u7406\uff0c\u8bf7\u5c1d\u8bd5\u9884\u8bbe\u7684\u201c\u5e2e\u52a9\u53f0\u7ecf\u7406\u4eea\u8868\u677f\u201d\u3002\u9ed8\u8ba4\u60c5\u51b5\u4e0b\uff0c\u6b64\u4eea\u8868\u677f\u5c06\u663e\u793a\u6240\u6709\u56e2\u961f\u6210\u5458\u7684\u672a\u5206\u914d\u5de5\u5355\u548c\u672a\u89e3\u51b3\u7684\u5de5\u5355\u3002     <\/p><p>\u66f4\u591a\uff1a <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-user-dashboard\/145c44de-d17f-412f-9c2f-9587e0db5beb?customerAccess=\" target=\"_blank\" rel=\"noopener\">\u7528\u6237\u4eea\u8868\u677f<\/a><\/p><p>\u60a8\u8fd8\u53ef\u4ee5\u4f7f\u7528 Tickets \u5e94\u7528\u7a0b\u5e8f\u83b7\u5f97\u66f4\u7cbe\u7ec6\u7684\u4fe1\u606f\u3002\u5728\u8fd9\u91cc\uff0c\u60a8\u53ef\u4ee5\u4f7f\u7528\u8fc7\u6ee4\u5668\u548c\u89c6\u56fe\u6765\u66f4\u6df1\u5165\u5730\u4e86\u89e3\u60a8\u7684\u5de5\u5355\u3002\u5c1d\u8bd5\u6309\u65e5\u671f\u3001\u72b6\u6001\u3001\u4f18\u5148\u7ea7\u6216\u4efb\u52a1\u5206\u914d\u5bf9\u8c61\u8fdb\u884c\u7b5b\u9009\u3002  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b285dd e-flex e-con-boxed e-con e-parent\" data-id=\"3b285dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32bed6e elementor-widget elementor-widget-heading\" data-id=\"32bed6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u5904\u7406\u5de5\u5355<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b1035 elementor-widget elementor-widget-text-editor\" data-id=\"a1b1035\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u4ece\u4eea\u8868\u677f\u6216\u5de5\u5355\u7f51\u683c\u6253\u5f00\u5de5\u5355\u4ee5\u67e5\u770b\u8be6\u7ec6\u4fe1\u606f\u9762\u677f\u3002\u9664\u4e86\u7f51\u683c\u548c\u4eea\u8868\u677f\u4e4b\u5916\uff0c\u8be6\u7ec6\u4fe1\u606f\u9762\u677f\u5c06\u662f\u60a8\u7684\u4e3b\u9875\u3002 <\/p><p>\u5c06\u9f20\u6807\u60ac\u505c\u5728\u56fe\u50cf\u4e2d\u7684\u6570\u5b57\u4e0a\uff0c\u4ee5\u4e86\u89e3\u6709\u5173\u5de5\u5355\u8be6\u7ec6\u4fe1\u606f\u9762\u677f\u5404\u90e8\u5206\u7684\u66f4\u591a\u4fe1\u606f\u3002<\/p><p>\u63d0\u793a\uff1a \u5728\u6805\u683c\u4e2d\uff0c\u8f6c\u5230 Tools &gt; \u505c\u9760\u7ec6\u8282\u9762\u677f\u3002\u8fd9\u5141\u8bb8\u60a8\u5728\u5355\u51fb\u7f51\u683c\u65f6\u67e5\u770b\u6709\u5173\u5de5\u5355\u7684\u66f4\u591a\u4fe1\u606f\u3002 <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccbe017 elementor-widget elementor-widget-hotspot\" data-id=\"ccbe017\" data-element_type=\"widget\" data-e-type=\"widget\" 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&#039;Start work&#039; \\u8fd0\\u884c\\u8ba1\\u65f6\\u5668\\u3002  &lt;\\\/p&gt;\\n&lt;p&gt;\\u8bb0\\u5f55\\u65f6\\u95f4\\u4ee5\\u8ddf\\u8e2a\\u8ba1\\u8d39\\u65f6\\u95f4\\u6216\\u76d1\\u63a7\\u56e2\\u961f\\u7ee9\\u6548\\u3002  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 &lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:3,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;360b516&quot;,&quot;hotspot_label&quot;:&quot;5&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:16,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:89,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;\\u201cCustomer Sample\\u201d \\u662f\\u6b64\\u5de5\\u5355\\u7684\\u8bf7\\u6c42\\u8005\\u3002  &lt;\\\/p&gt;\\n&lt;p&gt;\\u8bf7\\u6c42\\u8005\\u6216\\u5173\\u6ce8\\u8005\\u5c06\\u6536\\u5230\\u6709\\u5173\\u6b64\\u5de5\\u5355\\u7684\\u65b0\\u6d88\\u606f\\u3002&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:4,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;c293fe5&quot;,&quot;hotspot_label&quot;:&quot;6&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:89,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:56,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;\\u53d1\\u9001\\u6709\\u5173\\u6b64\\u7968\\u8bc1\\u7684\\u65b0\\u6d88\\u606f\\u3002  &lt;\\\/p&gt;\\n&lt;p&gt;\\u6b64\\u5bf9\\u8bdd\\u88ab\\u6807\\u8bb0\\u4e3a \\u201cCustomer Reply\\u201d\\uff0c\\u8fd9\\u610f\\u5473\\u7740\\u8be5\\u6d88\\u606f\\u5c06\\u53d1\\u9001\\u7ed9\\u5de5\\u5355\\u4e0a\\u7684\\u4efb\\u4f55\\u5ba2\\u6237\\u8bf7\\u6c42\\u8005\\u6216\\u5173\\u6ce8\\u8005\\u3002&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:5,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;2ec0586&quot;,&quot;hotspot_label&quot;:&quot;7&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:99,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:18,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;\\u201c\\u521b\\u5efa\\u65b0\\u5bf9\\u8bdd\\u201d&lt;\\\/p&gt;\\n&lt;p&gt;\\u60a8\\u8fd8\\u53ef\\u4ee5\\u5728\\u540c\\u4e00\\u5f20\\u5de5\\u5355\\u4e0a\\u8fdb\\u884c \\u201c\\u5185\\u90e8\\u5bf9\\u8bdd\\u201d\\u3002&lt;\\\/p&gt;\\n&lt;p&gt;\\u5185\\u90e8\\u6d88\\u606f\\u4ec5\\u53d1\\u9001\\u7ed9\\u7528\\u6237\\uff0c\\u800c\\u4e0d\\u662f\\u5ba2\\u6237\\u3002&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:6,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;0fe844d&quot;,&quot;hotspot_label&quot;:&quot;8&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:72,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;\\u5728\\u5176\\u4ed6\\u9009\\u9879\\u5361\\u4e4b\\u95f4\\u5207\\u6362\\u4ee5\\u67e5\\u770b\\u6b64\\u5de5\\u5355\\u7684\\uff1a&lt;\\\/p&gt;\\n&lt;p&gt;\\u5de5\\u65f6\\u5355\\u3001\\u6d3b\\u52a8\\u3001\\u5b50\\u4efb\\u52a1\\u3002&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:7,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null}],&quot;tooltip_trigger&quot;:&quot;mouseenter&quot;,&quot;tooltip_animation&quot;:&quot;e-hotspot--fade-direction&quot;,&quot;hotspot_sequenced_animation&quot;:&quot;no&quot;,&quot;tooltip_position&quot;:&quot;top&quot;}\" data-widget_type=\"hotspot.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1502\" height=\"816\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp\" class=\"attachment-full size-full wp-image-259872\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp 1502w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-300x163.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-1024x556.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-768x417.webp 768w\" sizes=\"(max-width: 1502px) 100vw, 1502px\" \/>\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-a5190fa  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">1<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>\u6b64\u6c14\u6ce1\u6307\u793a\u7968\u8bc1\u7684\u72b6\u6001\u3002  <\/p>\n<p>\u53ef\u4ee5\u624b\u52a8\u6216\u901a\u8fc7\u81ea\u52a8\u5316\u66f4\u6539\u72b6\u6001\u3002<\/p>\n<p>\u9ed8\u8ba4\u81ea\u52a8\u5316\u4f1a\u6839\u636e\u65b0\u7684\u4ee3\u7406\u6216\u5ba2\u6237\u56de\u590d\u66f4\u65b0\u72b6\u6001\u3002  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-8a98ab0  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">2<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>\u60a8\u53ef\u4ee5\u5728\u6b64\u5904\u67e5\u770b\u5206\u914d\u7ed9\u5de5\u5355\u7684\u4eba\u5458\u3002<\/p>\n<p>\u5355\u51fb assign \u4ee5\u66f4\u6539\u8d1f\u8d23\u5de5\u5355\u7684\u4eba\u5458\u3002  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-694d2c9  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">3<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>\u5355\u51fb 'Start work' \u8fd0\u884c\u8ba1\u65f6\u5668\u3002  <\/p>\n<p>\u8bb0\u5f55\u65f6\u95f4\u4ee5\u8ddf\u8e2a\u8ba1\u8d39\u65f6\u95f4\u6216\u76d1\u63a7\u56e2\u961f\u7ee9\u6548\u3002  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-010b68d  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">4<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>\u66f4\u65b0\u5de5\u5355\u63cf\u8ff0\u6216\u9644\u52a0\u6587\u4ef6\u3002  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-360b516  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">5<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>\u201cCustomer Sample\u201d \u662f\u6b64\u5de5\u5355\u7684\u8bf7\u6c42\u8005\u3002  <\/p>\n<p>\u8bf7\u6c42\u8005\u6216\u5173\u6ce8\u8005\u5c06\u6536\u5230\u6709\u5173\u6b64\u5de5\u5355\u7684\u65b0\u6d88\u606f\u3002<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-c293fe5  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">6<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>\u53d1\u9001\u6709\u5173\u6b64\u7968\u8bc1\u7684\u65b0\u6d88\u606f\u3002  <\/p>\n<p>\u6b64\u5bf9\u8bdd\u88ab\u6807\u8bb0\u4e3a \u201cCustomer Reply\u201d\uff0c\u8fd9\u610f\u5473\u7740\u8be5\u6d88\u606f\u5c06\u53d1\u9001\u7ed9\u5de5\u5355\u4e0a\u7684\u4efb\u4f55\u5ba2\u6237\u8bf7\u6c42\u8005\u6216\u5173\u6ce8\u8005\u3002<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-2ec0586  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">7<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>\u201c\u521b\u5efa\u65b0\u5bf9\u8bdd\u201d<\/p>\n<p>\u60a8\u8fd8\u53ef\u4ee5\u5728\u540c\u4e00\u5f20\u5de5\u5355\u4e0a\u8fdb\u884c \u201c\u5185\u90e8\u5bf9\u8bdd\u201d\u3002<\/p>\n<p>\u5185\u90e8\u6d88\u606f\u4ec5\u53d1\u9001\u7ed9\u7528\u6237\uff0c\u800c\u4e0d\u662f\u5ba2\u6237\u3002<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-0fe844d  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">8<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" 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