{"id":233710,"date":"2022-06-10T14:00:07","date_gmt":"2022-06-10T14:00:07","guid":{"rendered":"https:\/\/onedesk.com\/%e5%ae%a2%e6%88%b7%e7%9a%84%e5%b7%a5%e5%8d%95%e5%92%8c%e4%bb%bb%e5%8a%a1%e9%97%a8%e6%88%b7\/"},"modified":"2022-08-11T13:55:37","modified_gmt":"2022-08-11T13:55:37","slug":"%e5%ae%a2%e6%88%b7%e7%9a%84%e5%b7%a5%e5%8d%95%e5%92%8c%e4%bb%bb%e5%8a%a1%e9%97%a8%e6%88%b7","status":"publish","type":"post","link":"https:\/\/onedesk.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e7%9a%84%e5%b7%a5%e5%8d%95%e5%92%8c%e4%bb%bb%e5%8a%a1%e9%97%a8%e6%88%b7\/","title":{"rendered":"\u5ba2\u6237\u7684\u5de5\u5355\u548c\u4efb\u52a1\u95e8\u6237"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-tickets-and-tasks-portals\"><strong>\u4ec0\u4e48\u662f\u5de5\u5355\u548c\u4efb\u52a1\u95e8\u6237\uff1f<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u4e0e\u77e5\u8bc6\u5e93\u548c Messenger \u4e00\u8d77\uff0c\u5de5\u5355\u548c\u4efb\u52a1\u95e8\u6237\u53ef\u4f5c\u4e3a\u65b0\u7684\u9002\u5408\u79fb\u52a8\u8bbe\u5907\u7684 Web \u5e94\u7528\u7a0b\u5e8f\u4f7f\u7528\u3002 \u6807\u51c6<strong>\u5ba2\u6237\u95e8\u6237\u7f51\u7ad9<\/strong>\u4e5f\u4ecd\u7136\u53ef\u7528\u3002 \u8fd9\u4e9b\u65b0\u7684\u5de5\u5355\u548c\u4efb\u52a1\u95e8\u6237\u5141\u8bb8\u5ba2\u6237\u67e5\u770b\u3001\u66f4\u65b0\u3001\u8ba8\u8bba\u548c\u8bb0\u5f55\u63d0\u4ea4\u5de5\u5355\/\u4efb\u52a1\u7684\u65f6\u95f4\u8868\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u5728\u53f0\u5f0f\u673a\/\u7b14\u8bb0\u672c\u7535\u8111\u4e0a\uff0cTickets\/Tasks Portal \u4e5f\u53ef\u4ee5\u5728\u5c0f\u90e8\u4ef6\u4e0a\u4f7f\u7528\uff0c\u6216\u8005\u53ef\u4ee5\u50cf\u5176\u4ed6<a href=\"https:\/\/onedesk.com\/zh-hans\/videos\/onedesk-getting-started-customer-apps\/\">\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f<\/a>\u4e00\u6837\u901a\u8fc7\u94fe\u63a5\u8bbf\u95ee\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-create-a-new-tickets-tasks-portal\"><strong>\u521b\u5efa\u65b0\u7684\u5de5\u5355\/\u4efb\u52a1\u95e8\u6237<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>\u7b2c 1 \u6b65<\/strong>\uff1a\u521b\u5efa\u4e00\u4e2a\u65b0\u7684\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f\u3002 \u524d\u5f80\uff1a<strong>\u7ba1\u7406<\/strong>-&gt;<strong>\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f \u2013<\/strong>&gt;<strong>\u521b\u5efa\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f<\/strong>\u3002 \uff08\u5728\u60a8\u7684\u4e3b\u8981\u7f51\u7edc\u5e94\u7528\u7a0b\u5e8f\u4e2d\uff09<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u7b2c 2 \u6b65<\/strong>\uff1a\u4ece\u4e0b\u62c9\u83dc\u5355\u4e2d\uff0c\u9009\u62e9\u521b\u5efa\u5de5\u5355\u6216\u4efb\u52a1\u95e8\u6237\u3002 \u4e3a\u60a8\u7684\u65b0\u5e94\u7528\u7a0b\u5e8f\u547d\u540d\uff0c\u7136\u540e\u5355\u51fb\u201c\u521b\u5efa\u201d\u3002 <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NewTprotal.png\" alt=\"&#x65B0;&#x5DE5;&#x5355;&#x6216;&#x4EFB;&#x52A1;&#x95E8;&#x6237;\" class=\"wp-image-231233\" width=\"500\" height=\"303\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NewTprotal.png 787w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NewTprotal-300x182.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NewTprotal-768x465.png 768w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>\u914d\u7f6e\u5ba2\u6237\u53ef\u4ee5\u770b\u5230\u7684\u9879\u76ee<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u8f6c\u5230<strong>\u7ba1\u7406 \u2192 \u60a8\u7684\u4efb\u52a1\/\u5de5\u5355\u95e8\u6237\u7684\u540d\u79f0<\/strong> <\/p>\n\n<p class=\"wp-block-paragraph\">\u9ed8\u8ba4\u60c5\u51b5\u4e0b\uff0c\u5ba2\u6237\u53ef\u4ee5\u67e5\u770b\u4ed6\u4eec\u8bf7\u6c42\u3001\u6b63\u5728\u5173\u6ce8\u6216\u7531\u5176\u7ec4\u7ec7\u4e2d\u7684\u5176\u4ed6\u5ba2\u6237\u8bf7\u6c42\u7684\u9879\u76ee\uff0c\u4ee5\u53ca\u4ed6\u4eec\u5173\u6ce8\u7684\u9879\u76ee\u4e2d\u7684\u9879\u76ee\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\uff08<strong>\u6ce8\u610f<\/strong>\uff1a\u5ba2\u6237\u81ea\u52a8\u6210\u4e3a\u4ed6\u4eec\u521b\u5efa\u7684\u4efb\u4f55\u9879\u76ee\u7684\u5173\u6ce8\u8005\u3002\uff09\u7ec4\u7ec7\u4e2d\u5176\u4ed6\u4eba\u8bf7\u6c42\u7684\u9879\u76ee\u610f\u5473\u7740\u6765\u81ea ABC \u516c\u53f8\u7684\u5ba2\u6237\u5c06\u770b\u5230\u5c5e\u4e8e ABC \u516c\u53f8\u7684\u5176\u4ed6\u5ba2\u6237\u521b\u5efa\u7684\u6240\u6709\u9879\u76ee\u3002 <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketsPortalSettings1.png\" alt=\"&#x5BA2;&#x6237;&#x5DE5;&#x5355;&#x6216;&#x4EFB;&#x52A1;&#x8BE6;&#x7EC6;&#x4FE1;&#x606F;\" class=\"wp-image-231259\" width=\"607\" height=\"272\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketsPortalSettings1.png 792w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketsPortalSettings1-300x134.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketsPortalSettings1-768x344.png 768w\" sizes=\"(max-width: 607px) 100vw, 607px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">\u60a8\u53ef\u4ee5\u53d6\u6d88\u9009\u62e9\u4e0a\u8ff0\u9009\u9879\u4e2d\u7684\u4e00\u4e2a\u6216\u4e24\u4e2a\uff0c\u4f46\u662f\u540c\u65f6\u9009\u4e2d\u8fd9\u4e24\u4e2a\u9009\u9879\u7684\u9ed8\u8ba4\u8bbe\u7f6e\u5e94\u8be5\u9002\u7528\u4e8e\u5927\u591a\u6570\u516c\u53f8\u3002 <em>\u4e0d<\/em>\u5efa\u8bae\u53d6\u6d88\u9009\u4e2d\u8fd9\u4e24\u4e2a\u6846\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u5982\u679c\u60a8\u53ea\u9009\u4e2d\u201c\u4ed6\u4eec\u5173\u6ce8\u7684\u9879\u76ee\u4e2d\u7684\u9879\u76ee\u201d\u6846\u3002 \u5ba2\u6237\u5c06\u770b\u5230\u4ed6\u4eec\uff08\u6216\u4ed6\u4eec\u7684\u5ba2\u6237\u7ec4\u7ec7\uff09\u5f53\u524d\u6b63\u5728\u5173\u6ce8\u7684\u9879\u76ee\u4e2d\u5305\u542b\u7684\u6240\u6709\u5de5\u5355\/\u4efb\u52a1\u3002 \u60a8\u53ef\u4ee5<a href=\"https:\/\/onedesk.com\/videos\/sharing-projects-with-users-and-customers\/\">\u5c06\u5ba2\u6237\u4f5c\u4e3a\u5173\u6ce8\u8005\u6dfb\u52a0<\/a>\u5230\u9879\u76ee\u5e94\u7528\u7a0b\u5e8f\u4e2d\u7684\u9879\u76ee\u4e2d\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u60a8\u8fd8\u53ef\u4ee5\u9009\u62e9\u662f\u5426\u5e0c\u671b\u5ba2\u6237\u53ea\u80fd\u67e5\u770b\u67d0\u4e9b\u7c7b\u578b\u7684\u5de5\u5355\/\u4efb\u52a1\u3002 \u53ea\u9700\u5728\u5de5\u5355\/\u4efb\u52a1\u95e8\u6237\u8bbe\u7f6e\u4e2d\u6253\u5f00\u6216\u5173\u95ed\u6240\u9700\u7684\u5de5\u5355\/\u4efb\u52a1\u7c7b\u578b\u3002<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Customer-Mobile-View.png\" alt=\"\" class=\"wp-image-237313\"\/><figcaption>\u5ba2\u6237\u5728\u767b\u5f55\u65f6\u4ece\u5176\u79fb\u52a8\u6d4f\u89c8\u5668\u4e2d\u770b\u5230\u7684\u793a\u4f8b\u3002 \u4e0a\u9762\u6211\u6ca1\u6709\u542f\u7528\u4efb\u52a1\u95e8\u6237\uff0c\u56e0\u6b64\u5ba2\u6237\u53ea\u80fd\u8bbf\u95ee\u5de5\u5355\u95e8\u6237\u548c\u5176\u4ed6\u5e94\u7528\u7a0b\u5e8f &#8211; \u7f51\u7edc\u8868\u5355\u3001\u4fe1\u4f7f\u548c\u77e5\u8bc6\u5e93\u3002 <\/figcaption><\/figure>\n\n<div style=\"height:52px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>\u8fc7\u6ee4\u89c6\u56fe\u9762\u677f<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u5728 Mobile Friendly OneDesk \u4e0a\uff0c\u5ba2\u6237\u53ef\u4ee5\u4ece\u53f3\u4fa7\u9762\u677f\u8fc7\u6ee4\u4ed6\u4eec\u7684\u9879\u76ee\u89c6\u56fe\u3002 \u60a8\u53ef\u4ee5\u5b8c\u5168\u5220\u9664\u6b64\u529f\u80fd\u6216\u914d\u7f6e\u53ef\u7528\u7684\u89c6\u56fe\u8fc7\u6ee4\u5668\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u901a\u8fc7\u8f6c\u5230<strong>\u7ba1\u7406 \u2192 \u5de5\u5355\/\u4efb\u52a1\u95e8\u6237\u540d\u79f0<\/strong>\u8fdb\u884c\u914d\u7f6e<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/PanelFilter-1.png\" alt=\"&#x5DE5;&#x5355;&#x6216;&#x4EFB;&#x52A1;&#x95E8;&#x6237;&#x9762;&#x677F;\" class=\"wp-image-231272\" width=\"729\" height=\"270\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/PanelFilter-1.png 914w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/PanelFilter-1-300x111.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/PanelFilter-1-768x284.png 768w\" sizes=\"(max-width: 729px) 100vw, 729px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>\u914d\u7f6e\u5ba2\u6237\u53ef\u4ee5\u770b\u5230\u7684\u9879\u76ee\u8be6\u7ec6\u4fe1\u606f<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>\u7ba1\u7406 \u2192 \u4efb\u52a1\/\u5de5\u5355\u95e8\u6237\u7684\u540d\u79f0 \u2192<\/strong>\u6eda\u52a8\u5230<strong>\u8be6\u7ec6\u4fe1\u606f\u9762\u677f<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">\u60a8\u53ef\u4ee5\u9009\u62e9\u60a8\u5e0c\u671b\u5ba2\u6237\u80fd\u591f\u770b\u5230\u7684\u5de5\u5355\u7684\u54ea\u4e9b\u8be6\u7ec6\u4fe1\u606f\uff08\u5373\u5de5\u5355\u4f18\u5148\u7ea7\u3001\u5b8c\u6210\u767e\u5206\u6bd4\u7b49\uff09\u3002<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>\u6dfb\u52a0\u8be6\u7ec6\u5c5e\u6027<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u8981\u5c06\u8be6\u7ec6\u4fe1\u606f\u5b57\u6bb5\u6dfb\u52a0\u5230\u5ba2\u6237\u89c6\u56fe\uff0c\u8bf7\u5728\u8be6\u7ec6\u4fe1\u606f\u9762\u677f\u4e2d\u5355\u51fb\u201c\u6dfb\u52a0\u5176\u4ed6\u5c5e\u6027\u201d\uff0c\u7136\u540e\u9009\u62e9\u6240\u9700\u7684\u5c5e\u6027\u3002<strong>\u6ce8\u610f\uff1a<\/strong>\u5de5\u5355\/\u4efb\u52a1\u95e8\u6237\u4e2d\u53ef\u4f9b\u67e5\u770b\u7684\u5c5e\u6027\u5bf9\u5e94\u4e8e\u5de5\u5355\/\u4efb\u52a1\u4e2d\u7684\u6240\u6709\u53ef\u7528\u5b57\u6bb5\uff0c\u5305\u62ec\u60a8\u521b\u5efa\u7684\u4efb\u4f55\u81ea\u5b9a\u4e49\u5b57\u6bb5\u3002 \u6709\u5173\u521b\u5efa\u81ea\u5b9a\u4e49\u5b57\u6bb5\u7684\u66f4\u591a\u4fe1\u606f\uff1a<a href=\"https:\/\/onedesk.com\/zh-hans\/%e8%87%aa%e5%ae%9a%e4%b9%89%e5%ad%97%e6%ae%b5%e5%92%8c%e6%9d%a1%e4%bb%b6%e5%ad%97%e6%ae%b5\/\">\u914d\u7f6e\u81ea\u5b9a\u4e49\u5b57\u6bb5<\/a><\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketsPortalSettings2.png\" alt=\"\" class=\"wp-image-231285\" width=\"556\" height=\"477\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketsPortalSettings2.png 635w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketsPortalSettings2-300x257.png 300w\" sizes=\"(max-width: 556px) 100vw, 556px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\"><strong>\u5220\u9664\u7ec6\u8282\u5c5e\u6027<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u8981\u4ece\u5ba2\u6237\u7684\u89c6\u56fe\u4e2d\u5220\u9664\u5c5e\u6027\uff0c\u8bf7\u5355\u51fb\u201c\u64cd\u4f5c\u201d\u5217\u4e0b\u7684 X\u3002 <\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>\u914d\u7f6e\u5ba2\u6237\u53ef\u4ee5\u7f16\u8f91\u7684\u8be6\u7ec6\u4fe1\u606f<\/strong><\/h2>\n\n<p 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