{"id":234182,"date":"2022-06-20T15:06:40","date_gmt":"2022-06-20T15:06:40","guid":{"rendered":"https:\/\/onedesk.com\/%e7%a4%ba%e4%be%8b-kpi-%e4%bb%aa%e8%a1%a8%e6%9d%bf\/"},"modified":"2022-06-20T15:06:43","modified_gmt":"2022-06-20T15:06:43","slug":"%e7%a4%ba%e4%be%8b-kpi-%e4%bb%aa%e8%a1%a8%e6%9d%bf","status":"publish","type":"post","link":"https:\/\/onedesk.com\/zh-hans\/%e7%a4%ba%e4%be%8b-kpi-%e4%bb%aa%e8%a1%a8%e6%9d%bf\/","title":{"rendered":"\u793a\u4f8b KPI \u4eea\u8868\u677f"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-components-of-a-kpi-dashboard\">KPI \u4eea\u8868\u677f\u7684\u7ec4\u4ef6<\/h2>\n\n<p class=\"wp-block-paragraph\">KPI \u6216\u5173\u952e\u7ee9\u6548\u6307\u6807\u662f\u786e\u5b9a\u60a8\u7684\u7ec4\u7ec7\u5728\u591a\u5927\u7a0b\u5ea6\u4e0a\u5b9e\u73b0\u5176\u76ee\u6807\u548c\u76ee\u7684\u7684\u5ea6\u91cf\u3002 KPI \u5bf9\u4e8e\u4e3a\u60a8\u7684\u4e1a\u52a1\u5236\u5b9a\u6570\u636e\u9a71\u52a8\u7684\u51b3\u7b56\u81f3\u5173\u91cd\u8981\u3002 KPI \u4eea\u8868\u677f\u63d0\u4f9b\u6709\u7528\u56fe\u8868\u548c\u56fe\u5f62\u7684\u5355\u4e00\u5c4f\u5e55\uff0c\u53ef\u8f7b\u677e\u8861\u91cf\u60a8\u7684\u8fdb\u5ea6\u548c\u7ee9\u6548\u3002 \u56e0\u6b64\uff0c\u5728\u786e\u5b9a\u8981\u4f7f\u7528\u7684 KPI \u56fe\u8868\u65f6\uff0c\u8bf7\u8003\u8651\u60a8\u7684\u884c\u4e1a\u91cd\u70b9\u3001\u9879\u76ee\u89c4\u5212\u65b9\u6cd5\u548c\u4e1a\u52a1\u76ee\u6807\u3002<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-onedesk-s-real-time-kpi-charts\">OneDesk \u7684\u5b9e\u65f6 KPI \u56fe\u8868<\/h2>\n\n<p class=\"wp-block-paragraph\">OneDesk \u63d0\u4f9b\u5404\u79cd\u5b9e\u65f6\u56fe\u8868\u6765\u8861\u91cf\u8bb8\u591a KPI\u3002 \u8fd9\u4e9b\u56fe\u8868\u53ef\u5728 OneDesk \u7684<a href=\"https:\/\/onedesk.com\/features-index\/analytics-application\/\">\u5206\u6790<\/a>\u5e94\u7528\u7a0b\u5e8f\u4e2d\u627e\u5230\u3002 \u7531\u4e8e OneDesk \u7ed3\u5408\u4e86\u5e2e\u52a9\u53f0\u548c\u9879\u76ee\u7ba1\u7406\uff0c\u56e0\u6b64\u53ef\u4ee5\u4f7f\u7528\u56fe\u8868\u6765\u5206\u6790\u6709\u5173\u5de5\u5355\u3001\u4efb\u52a1\u3001\u56e2\u961f\u7ee9\u6548\u548c\u5de5\u4f5c\u91cf\u4ee5\u53ca\u9879\u76ee\u7684\u6570\u636e\u3002 \u9ed8\u8ba4\u60c5\u51b5\u4e0b\uff0c\u56fe\u8868\u88ab\u7ec4\u5408\u6210\u201c\u56fe\u8868\u7cfb\u5217\u201d\u3002 \u60a8\u53ef\u4ee5\u8f7b\u677e\u6dfb\u52a0\u60a8\u9009\u62e9\u7684\u56fe\u8868\u4ee5\u521b\u5efa\u81ea\u5b9a\u4e49 KPI \u4eea\u8868\u677f\u3002 \u7136\u540e\uff0c\u60a8\u7684\u81ea\u5b9a\u4e49\u4eea\u8868\u677f\u5c06\u4fdd\u5b58\u5728\u60a8\u7684\u201c\u89c6\u56fe\u201d\u9762\u677f\u4e0a\uff0c\u5e76\u5141\u8bb8\u60a8\u901a\u8fc7\u9009\u62e9\u5df2\u914d\u7f6e\u7684\u6240\u9700\u4eea\u8868\u677f\u8f7b\u677e\u5206\u6790\u4e0d\u540c\u7684 KPI \u6216\u6307\u6807\u3002 \u521b\u5efa\u56fe\u8868\u4eea\u8868\u677f\u65f6\uff0c\u8bf7\u8003\u8651\u5b83\u7684\u7528\u9014\u4ee5\u53ca\u60a8\u7684\u4e1a\u52a1\u9700\u6c42\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u6211\u4eec\u5df2\u7ecf\u7f16\u8bd1\u4e86\u4e00\u4e9b\u793a\u4f8b\u56fe\u8868\u4eea\u8868\u677f\u3002 \u6bcf\u4e2a\u4eea\u8868\u677f\u90fd\u6839\u636e\u5176\u670d\u52a1\u7684\u4e1a\u52a1\u76ee\u6807\u8fdb\u884c\u5206\u7ec4\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u6709\u5173\u5982\u4f55\u5f00\u59cb\u521b\u5efa\u81ea\u5b9a\u4e49\u4eea\u8868\u677f\u7684\u6307\u5357\uff0c\u8bf7\u53c2\u9605<a href=\"https:\/\/onedesk.com\/how-to-create-a-custom-chart-dashboard\/\">\u521b\u5efa\u81ea\u5b9a\u4e49\u56fe\u8868\u4eea\u8868\u677f<\/a><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-table-of-contents\"><strong>\u76ee\u5f55<\/strong><\/h2>\n\n<ul class=\"wp-block-list\"><li><a href=\"#h-dashboard-customer-pain-points\">\u5ba2\u6237\u75db\u70b9<\/a><\/li><li><a href=\"http:\/\/h-dashboard-customer-satisfaction\">\u987e\u5ba2\u6ee1\u610f\u5ea6<\/a><\/li><li><a href=\"http:\/\/h-dashboard-support-team-performance\">\u652f\u6301\u56e2\u961f\u7ee9\u6548<\/a><\/li><li><a href=\"http:\/\/h-dashboard-team-workload\">\u56e2\u961f\u5de5\u4f5c\u91cf<\/a><\/li><li><a href=\"http:\/\/h-dashboard-improve-resource-management\">\u6539\u5584\u8d44\u6e90\u7ba1\u7406<\/a><\/li><li><a href=\"http:\/\/h-dashboard-general-help-desk-analytics\">\u4e00\u822c\u5e2e\u52a9\u53f0\u5206\u6790<\/a><\/li><li><a href=\"http:\/\/h-dashboard-general-project-management\">\u4e00\u822c\u9879\u76ee\u7ba1\u7406\u5206\u6790<\/a><\/li><li><a href=\"http:\/\/h-dashboard-devops\">\u5f00\u53d1\u8fd0\u7ef4<\/a><\/li><li><a href=\"http:\/\/h-dashboard-agile-project-management\">\u654f\u6377\u9879\u76ee\u7ba1\u7406<\/a><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">\uff08<strong>\u7c97\u4f53<\/strong>\u8868\u793a OneDesk \u4e2d\u7684\u201c\u56fe\u8868\u7cfb\u5217\u201d\u3002\u201c\u5f15\u53f7\u201d\u8868\u793a OneDesk \u56fe\u8868\u7684\u540d\u79f0\u3002\uff09<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-customer-pain-points\"><strong>\u4eea\u8868\u677f\uff1a\u5ba2\u6237\u75db\u70b9<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u6b64\u4eea\u8868\u677f\u7684\u76ee\u7684\u662f\u5e2e\u52a9\u8bc6\u522b\u5e38\u89c1\u7684\u5ba2\u6237\u95ee\u9898\u3002\u5ba2\u6237\u75db\u70b9\u5f88\u5927\u7a0b\u5ea6\u4e0a\u53d6\u51b3\u4e8e\u60a8\u7ecf\u8425\u7684\u4e1a\u52a1\u7c7b\u578b\u3002 \u4f46\u662f\uff0c\u8bc6\u522b\u8bf8\u5982\u5ba2\u6237\u63d0\u4ea4\u7684\u95ee\u9898\u7c7b\u578b\u3001\u5ba2\u6237\u65c5\u7a0b\u95ee\u9898\u53d1\u751f\u7684\u4f4d\u7f6e\u7b49\u95ee\u9898\u662f\u6709\u7528\u7684\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u6ee1\u610f\u5ea6<\/strong>\u2014\u2014&gt; \u201c\u6ee1\u610f\u5ea6\u5f97\u5206\u548c\u8bf7\u6c42\u8005\u7b49\u5f85\u65f6\u95f4\u4e2d\u4f4d\u6570\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u6ee1\u610f\u5ea6<\/strong>\u2014\u2014&gt; \u201c\u597d\u4e0e\u574f\u7684\u5ba2\u6237\u6ee1\u610f\u5ea6\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u6ee1\u610f\u5ea6<\/strong>\u2014\u2014&gt; \u201c\u7269\u4e1a\u6ee1\u610f\u5ea6\u8bc4\u5206\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u56de\u590d\u548c\u4f5c\u4e1a<\/strong>\u2013&gt; \u201c\u6bcf\u5f20\u7968\u7684\u5e73\u5747\u5bf9\u8bdd\u91cf\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u56de\u590d\u548c\u4f5c\u4e1a<\/strong>\u2013&gt; \u201c\u5168\u5206\u8fa8\u7387\u95e8\u7968\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u7684\u95e8\u7968\u6982\u89c8<\/strong>\u2013&gt; \u201c\u7c7b\u578b\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u95e8\u7968\u5206\u6790<\/strong>\u2013&gt; \u201c\u6309\u6765\u6e90\u7684\u997c\u56fe\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u95e8\u7968\u66f4\u6539\u5386\u53f2<\/strong>-&gt; \u201c\u6309\u65e5\u671f\u548c\u6765\u6e90\u521b\u5efa\u7684\u7968\u8bc1\u201d<\/p>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png\" alt=\"&#x5BA2;&#x6237; kpi &#x56FE;&#x8868;&#x4EEA;&#x8868;&#x677F;\" class=\"wp-image-230919\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-300x149.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-768x383.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-customer-satisfaction\"><strong>\u4eea\u8868\u677f\uff1a\u5ba2\u6237\u6ee1\u610f\u5ea6<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u6b64\u4eea\u8868\u677f\u7684\u76ee\u7684\u662f\u786e\u5b9a\u5ba2\u6237\u83b7\u5f97\u7684\u652f\u6301\u7684\u8d28\u91cf\u548c\u53ef\u9760\u6027\u3002 \u5229\u7528 OneDesk \u7684\u5185\u7f6e<a href=\"https:\/\/onedesk.com\/all-about-customer-surveys\/\">\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5<\/a>\u6765\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u5e76\u5145\u5206\u5229\u7528\u6b64\u4eea\u8868\u677f\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u56de\u590d\u548c\u4efb\u52a1<\/strong>\u2013&gt; \u201c\u5168\u5206\u8fa8\u7387\u95e8\u7968\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u56de\u590d\u548c\u4efb\u52a1<\/strong>\u2013&gt; \u201c\u8bf7\u6c42\u8005\u7b49\u5f85\u65f6\u95f4\u7684\u7968\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u56de\u590d\u548c\u4efb\u52a1<\/strong>\u2013&gt; \u201c\u4e2d\u4f4d\u5b8c\u6574\u5206\u8fa8\u7387\u548c\u8bf7\u6c42\u8005\u7b49\u5f85\u65f6\u95f4\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u6ee1\u610f\u5ea6<\/strong>\u2014\u2014&gt; \u201c\u597d\u4e0e\u574f\u7684\u6ee1\u610f\u5ea6\u95e8\u7968\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u6ee1\u610f\u5ea6<\/strong>\u2192 \u201c\u6ee1\u610f\u5ea6\u5206\u6570\u548c\u8bc4\u5206\u7968\u201d<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-support-team-performance\"><strong>\u4eea\u8868\u677f\uff1a\u652f\u6301\u56e2\u961f\u7ee9\u6548<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u6b64\u4eea\u8868\u677f\u7684\u76ee\u7684\u662f\u5206\u6790\u60a8\u7684\u652f\u6301\u56e2\u961f\u7684\u8868\u73b0\uff0c\u4f8b\u5982\u6545\u969c\u5355\u89e3\u51b3\u7684\u6548\u7387\u548c\u4e00\u81f4\u6027\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5de5\u5355\u66f4\u6539\u5386\u53f2\u8bb0\u5f55<\/strong>\u2192 \u201c\u5de5\u5355\u521b\u5efa\/\u89e3\u51b3\u201d <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u7968\u8bc1\u66f4\u6539\u5386\u53f2<\/strong>\u2192\u201c\u89e3\u51b3\u65f6\u95f4\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u5de5\u5355\u6982\u89c8<\/strong>\u2192 \u201c\u5de5\u4f5c\u65f6\u95f4\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee<\/strong>\u2013&gt; \u201c\u6309\u65e5\u671f\u521b\u5efa\u548c\u89e3\u51b3\u7684\u5de5\u5355\u6570\u91cf\u201d <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u56de\u590d\u548c\u5206\u914d<\/strong>\u2192 \u201c\u5de5\u5355\u8bc4\u8bba\u3001\u521b\u5efa\u548c\u89e3\u51b3\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u56de\u590d\u548c\u5206\u914d<\/strong>\u2192\u201c\u53d7\u8ba9\u4eba\u66f4\u65b0\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u56de\u590d\u548c\u5206\u914d<\/strong>\u2192\u201c\u4e2d\u4f4d\u5b8c\u5168\u89e3\u51b3\u548c\u8bf7\u6c42\u8005\u7b49\u5f85\u65f6\u95f4\u201d<\/p>\n\n<p class=\"wp-block-paragraph\">\u672a\u89e3\u51b3\u7684<strong>\u7968\u8bc1<\/strong>\u2192 \u201c\u5168\u5206\u8fa8\u7387\u7968\u8bc1\u201d <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u79ef\u538b<\/strong>\u2192 \u201c\u6309\u72b6\u6001\u6392\u5217\u7684\u6bcf\u5468\u672a\u89e3\u51b3\u7684\u5de5\u5355\u201d\u6216\u201c\u6309\u72b6\u6001\u7684\u6bcf\u65e5\u672a\u89e3\u51b3\u7684\u5de5\u5355\u201d<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-1024x511.png\" alt=\"&#x652F;&#x6301;&#x56E2;&#x961F;&#x7EE9;&#x6548; kpi &#x4EEA;&#x8868;&#x677F;\" class=\"wp-image-230917\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-1024x511.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-300x150.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-768x383.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1.png 1357w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-team-workload\"><strong>\u4eea\u8868\u677f\uff1a\u56e2\u961f\u5de5\u4f5c\u91cf <\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u4ee5\u4e0b\u4eea\u8868\u677f\u4fa7\u91cd\u4e8e\u786e\u5b9a\u60a8\u7684\u56e2\u961f\u5728\u5de5\u5355\u548c\u4efb\u52a1\u4e0a\u7684\u5fd9\u788c\u7a0b\u5ea6\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192 \u201c\u5de5\u4f5c\u91cf\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192 \u201c\u5de5\u4f5c\u65f6\u95f4\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee\u7684\u5f53\u524d\u6982\u8ff0<\/strong>\u2192\u201c\u53d7\u8ba9\u4eba<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee<\/strong>\u2192\u201c\u6309\u8d44\u6e90\u5de5\u4f5c\u7684\u5c0f\u65f6\u6570\u201d <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee<\/strong>\u2192 \u201c\u603b\u5de5\u4f5c\u65f6\u95f4\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u672a\u89e3\u51b3\u7684\u9879\u76ee<\/strong>\u2192\u201c\u6309\u72b6\u6001\u672a\u89e3\u51b3\u7684\u9879\u76ee\u201d <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u672a\u89e3\u51b3\u7684\u9879\u76ee<\/strong>\u2192\u201c\u53d7\u8ba9\u4eba\u56e2\u961f\u672a\u89e3\u51b3\u7684\u9879\u76ee\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5de5\u4f5c\u91cf\u548c\u65f6\u95f4\u8ddf\u8e2a<\/strong>\u2192 \u201c\u65f6\u95f4\u8ddf\u8e2a\u201d<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/3EZr8rUKlcvOUyQM4udAp-z7F5HcvMy_heW5lW7UegAFBta-Jo6QJUYP7DkAFu-L9NQHwXt05VZWEP0AyoCaN2DwcCfdlqBA8UPVWsYWZVpFJwbdTqSnh4S5KlZ9RdMIUClaoU7v\" alt=\"\"\/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-improve-resource-management\"><strong>\u4eea\u8868\u677f\uff1a\u6539\u8fdb\u8d44\u6e90\u7ba1\u7406<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u6b64\u4eea\u8868\u677f\u5177\u6709 KPI \u4ee5\u6539\u8fdb\u8d44\u6e90\u7ba1\u7406\u3002 \u8d44\u6e90\u7ba1\u7406\u662f\u6307\u6709\u6548\u5730\u89c4\u5212\u548c\u5206\u914d\u65f6\u95f4\u3001\u6280\u80fd\u548c\u8d44\u6e90\u3002 \u4f8b\u5982\uff0c\u60a8\u53ef\u80fd\u5e0c\u671b\u786e\u5b9a\u652f\u6301\u8bf7\u6c42\u7684\u6700\u7e41\u5fd9\u65f6\u95f4\u6bb5\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee<\/strong>\u2013&gt; \u201c\u6bcf\u5c0f\u65f6\u521b\u5efa\u7684\u9879\u76ee\u6570\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192 \u201c\u6765\u6e90\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee\u66f4\u6539\u5386\u53f2<\/strong>\u2192 \u201c\u521b\u5efa\u7684\u9879\u76ee\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee\u66f4\u6539\u5386\u53f2<\/strong>\u2192 \u201c\u6309\u661f\u671f\u51e0\u521b\u5efa\u7684\u5e73\u5747\u9879\u76ee\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u672a\u89e3\u51b3\u9879\u76ee<\/strong>\u2192 \u201c\u6309\u9879\u76ee\u7c7b\u578b\u5206\u7c7b\u7684\u672a\u89e3\u51b3\u9879\u76ee\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u672a\u89e3\u51b3\u7684\u9879\u76ee<\/strong>\u2192\u201c\u53d7\u8ba9\u4eba\u56e2\u961f\u672a\u89e3\u51b3\u7684\u9879\u76ee\u201d<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-general-help-desk-analytics\"><strong>\u4eea\u8868\u677f\uff1a\u4e00\u822c\u5e2e\u52a9\u53f0\u5206\u6790<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u8fd9\u4e00\u7cfb\u5217\u56fe\u8868\u53ef\u4ee5\u7528\u4f5c\u901a\u7528\u7684\u3001\u591a\u7528\u9014\u7684\u5e2e\u52a9\u53f0\u5206\u6790\u4eea\u8868\u677f\u3002 \u5206\u6790\u5e76\u4e86\u89e3\u7968\u8bc1\u7684\u6570\u91cf\u548c\u5730\u70b9\u4ee5\u53ca\u652f\u6301\u56e2\u961f\u7684\u603b\u4f53\u8868\u73b0\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5de5\u5355\u66f4\u6539\u5386\u53f2<\/strong>\u2192 \u201c\u6700\u8fd1\u521b\u5efa\u7684\u5de5\u5355\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u56de\u590d\u548c\u5206\u914d<\/strong>\u2192 \u201c\u7b2c\u4e00\u6b21\u56de\u590d\u7968\u201d <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5ba2\u6237\u56de\u590d\u548c\u5206\u914d<\/strong>\u2192\u201c\u4e2d\u4f4d\u5b8c\u5168\u89e3\u51b3\u548c\u8bf7\u6c42\u8005\u7b49\u5f85\u65f6\u95f4\u201d<\/p>\n\n<p class=\"wp-block-paragraph\">\u672a\u89e3\u51b3\u7684<strong>\u7968\u8bc1<\/strong>\u2192 \u201c\u6309\u72b6\u6001\u5206\u7c7b\u7684\u672a\u89e3\u51b3\u7968\u8bc1\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u79ef\u538b<\/strong>\u2192 \u201c\u6309\u72b6\u6001\u5206\u7c7b\u7684\u6bcf\u65e5\u672a\u89e3\u51b3\u5de5\u5355\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u95e8\u7968\u6982\u89c8<\/strong>\u2192\u201c\u6765\u6e90\u201d <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-1024x503.png\" alt=\"&#x5E2E;&#x52A9;&#x53F0;kpi&#x56FE;&#x8868;\" class=\"wp-image-230915\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-1024x503.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-300x148.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-768x378.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-general-project-management\"><strong>\u4eea\u8868\u677f\uff1a\u4e00\u822c\u9879\u76ee\u7ba1\u7406<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u6b64\u4eea\u8868\u677f\u53ef\u4f5c\u4e3a\u60a8\u7684\u4efb\u52a1\u548c\u9879\u76ee\u8fdb\u5ea6\u7684\u603b\u4f53\u6982\u89c8\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee<\/strong>\u2013&gt; \u201c\u8ba1\u5212\u4e0e\u5b9e\u9645\u5de5\u4f5c\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u4efb\u52a1\u6982\u8ff0<\/strong>\u2192 \u201c\u5de5\u4f5c\u65f6\u95f4\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u4efb\u52a1\u6982\u8ff0<\/strong>\u2192 \u201c\u6bcf\u4e2a\u9879\u76ee\u7684\u5b9e\u9645\u5de5\u4f5c\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u8ff0<\/strong>\u2013&gt; \u201c\u201d\u6309\u9879\u76ee\u5b8c\u6210\u767e\u5206\u6bd4\u201c<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192 \u201c\u9879\u76ee\u9879\u76ee\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192 \u201c\u7c7b\u578b\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u4efb\u52a1\u66f4\u6539\u5386\u53f2<\/strong>\u2192 \u201c\u521b\u5efa\/\u89e3\u51b3\u7684\u4efb\u52a1\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u4efb\u52a1\u66f4\u6539\u5386\u53f2\u8bb0\u5f55<\/strong>\u2192 \u201c\u5df2\u521b\u5efa\u4efb\u52a1\u4e0e\u5df2\u89e3\u51b3\u4efb\u52a1\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u4efb\u52a1\u66f4\u6539\u5386\u53f2<\/strong>\u2192\u201c\u89e3\u51b3\u65f6\u95f4\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u79ef\u538b<\/strong>\u2192\u201c\u6bcf\u5468\u672a\u5b8c\u6210\u7684\u4efb\u52a1\u201d<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-devops\"><strong>\u4eea\u8868\u677f\uff1aDevOps<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u6b64\u4eea\u8868\u677f\u4fa7\u91cd\u4e8e\u89c2\u5bdf\u9879\u76ee\u548c\u4efb\u52a1\u968f\u65f6\u95f4\u7684\u8868\u73b0\uff0c\u4ee5\u53ca\u6700\u7ec8\u7528\u6237\u53cd\u9988\u7684\u7c7b\u578b\u548c\u6570\u91cf\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5de5\u5355\u66f4\u6539\u5386\u53f2<\/strong>\u2192 \u201c\u6309\u65e5\u671f\u548c\u9879\u76ee\u7c7b\u578b\u521b\u5efa\u7684\u5de5\u5355\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee \u2192<\/strong> \u201c\u6309\u65e5\u671f\u521b\u5efa\u548c\u89e3\u51b3\u7684\u5de5\u5355\u6570\u91cf\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee\u66f4\u6539\u5386\u53f2<\/strong>\u2192 \u201c\u9879\u76ee\u521b\u5efa\/\u89e3\u51b3\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5de5\u4f5c\u91cf\u548c\u65f6\u95f4\u8ddf\u8e2a<\/strong>\u2192 \u201c\u65f6\u95f4\u8ddf\u8e2a\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u79ef\u538b<\/strong>\u2192 \u201c\u6309\u4f18\u5148\u7ea7\u6392\u5217\u7684\u6bcf\u5468\u672a\u5b8c\u6210\u4efb\u52a1\u201d <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee<\/strong>\u2192\u201c\u6309\u9879\u76ee\u71c3\u5c3d\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u4efb\u52a1\u66f4\u6539\u5386\u53f2<\/strong>\u2192 \u201c\u6309\u65e5\u671f\u548c\u9879\u76ee\u7c7b\u578b\u521b\u5efa\u7684\u4efb\u52a1\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192 \u201c\u901f\u5ea6\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192 \u201c\u9879\u76ee\u9879\u76ee\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192 \u201c\u6309\u9879\u76ee\u5b8c\u6210\u767e\u5206\u6bd4\u201d<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-agile-project-management\"><strong>\u4eea\u8868\u677f\uff1a\u654f\u6377\u9879\u76ee\u7ba1\u7406<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u8be5\u4eea\u8868\u677f\u65e8\u5728\u6307\u5bfc\u548c\u544a\u77e5\u9075\u5faa\u654f\u6377\u65b9\u6cd5\u7684\u9879\u76ee\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee<\/strong>\u2192 \u201c\u71c3\u5c3d\u201d\u548c\/\u6216\u201c\u9879\u76ee\u71c3\u5c3d\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192 \u201c\u901f\u5ea6\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee\u66f4\u6539\u5386\u53f2<\/strong>\u2192 \u89e3\u51b3\u65f6\u95f4<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u8ff0<\/strong>\u2192 \u201c\u654f\u6377\u70b9\u4e0e\u5bb9\u91cf\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee\u66f4\u6539\u5386\u53f2<\/strong>\u2192 \u81ea\u9879\u76ee\u8fdb\u884c\u4ee5\u6765\u7684\u65f6\u95f4 ??? <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u9879\u76ee\u66f4\u6539\u5386\u53f2<\/strong>\u2192 \u6309\u65e5\u671f\u548c\u9879\u76ee\u7c7b\u578b\u521b\u5efa\u7684\u9879\u76ee ?? <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192 \u201c\u6309\u9879\u76ee\u5b8c\u6210\u767e\u5206\u6bd4\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5f53\u524d\u9879\u76ee\u6982\u89c8<\/strong>\u2192 \u201c\u7c7b\u578b\u201d<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/aXk7Dby0LQFVO2VdhdHXovXZ7u75tbu-yI_oOsUZ64alpe8Iw6N4PbPdbBGjXcNWBgXSyxJZiZTZGUiV_bIxCrj9azvOY7x_zV46agp8NJj8US41OiTc3p7FeWB-zDvVac1hCWGQ\" alt=\"&#x654F;&#x6377;&#x9879;&#x76EE;&#x7BA1;&#x7406;kpi&#x56FE;&#x8868;\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\" id=\"h-related-articles\"><strong>\u76f8\u5173\u6587\u7ae0\uff1a<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/onedesk.com\/how-to-create-a-custom-chart-dashboard\/\">\u5982\u4f55\u521b\u5efa\u81ea\u5b9a\u4e49\u56fe\u8868\u4eea\u8868\u677f<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/onedesk.com\/custom-analytics-dashboards-for-specific-industries\/\">\u9488\u5bf9\u7279\u5b9a\u884c\u4e1a\u7684\u81ea\u5b9a\u4e49\u5206\u6790\u4eea\u8868\u677f<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/onedesk.com\/manage-views\/\">\u5728 OneDesk \u4e2d\u7ba1\u7406\u548c\u81ea\u5b9a\u4e49\u89c6\u56fe<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>KPI \u4eea\u8868\u677f\u7684\u7ec4\u4ef6 KPI \u6216\u5173\u952e\u7ee9\u6548\u6307\u6807\u662f\u786e\u5b9a\u60a8\u7684\u7ec4\u7ec7\u5728\u591a\u5927\u7a0b\u5ea6\u4e0a\u5b9e\u73b0\u5176\u76ee\u6807\u548c\u76ee\u7684\u7684\u5ea6\u91cf\u3002 KPI \u5bf9\u4e8e\u4e3a\u60a8\u7684\u4e1a\u52a1\u5236\u5b9a\u6570\u636e\u9a71\u52a8\u7684\u51b3\u7b56\u81f3\u5173\u91cd\u8981\u3002 KPI \u4eea\u8868\u677f\u63d0\u4f9b\u6709\u7528\u56fe\u8868\u548c\u56fe\u5f62\u7684\u5355\u4e00\u5c4f\u5e55\uff0c\u53ef\u8f7b\u677e\u8861\u91cf\u60a8\u7684\u8fdb\u5ea6\u548c\u7ee9\u6548\u3002 \u56e0\u6b64\uff0c\u5728\u786e\u5b9a\u8981\u4f7f\u7528\u7684 KPI \u56fe\u8868\u65f6\uff0c\u8bf7\u8003\u8651\u60a8\u7684\u884c\u4e1a\u91cd\u70b9\u3001\u9879\u76ee\u89c4\u5212\u65b9\u6cd5\u548c\u4e1a\u52a1\u76ee\u6807\u3002 OneDesk \u7684\u5b9e\u65f6 KPI \u56fe\u8868 OneDesk 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