{"id":234192,"date":"2022-06-20T15:12:37","date_gmt":"2022-06-20T15:12:37","guid":{"rendered":"https:\/\/onedesk.com\/%e8%ae%be%e7%bd%ae-%e5%86%85%e9%83%a8-vs-%e5%a4%96%e9%83%a8-onedesk\/"},"modified":"2022-06-20T15:12:39","modified_gmt":"2022-06-20T15:12:39","slug":"%e8%ae%be%e7%bd%ae-%e5%86%85%e9%83%a8-vs-%e5%a4%96%e9%83%a8-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/zh-hans\/%e8%ae%be%e7%bd%ae-%e5%86%85%e9%83%a8-vs-%e5%a4%96%e9%83%a8-onedesk\/","title":{"rendered":"\u8bbe\u7f6e OneDesk \u4ee5\u670d\u52a1\u5185\u90e8\u6700\u7ec8\u7528\u6237\u6216\u5916\u90e8\u5ba2\u6237"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u65e0\u8bba\u60a8\u670d\u52a1\u7684\u6700\u7ec8\u7528\u6237\u6765\u81ea\u516c\u53f8\u5185\u90e8\uff0c\u8fd8\u662f\u5916\u90e8\u5ba2\u6237\uff0cOneDesk \u90fd\u80fd\u4e3a\u60a8\u670d\u52a1\u3002 \u4f46\u662f\uff0c\u60a8\u9700\u8981\u4ee5\u7a0d\u5fae\u4e0d\u540c\u7684\u65b9\u5f0f\u914d\u7f6e OneDesk \u4ee5\u5b9e\u73b0\u6700\u4f73\u5de5\u4f5c\u6d41\u7a0b\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u672c\u6587\u5c06\u544a\u8bc9\u60a8\u8fdb\u884c\u54ea\u4e9b\u5feb\u901f\u8bbe\u7f6e\u6765\u5fae\u8c03\u60a8\u7684\u8bbe\u7f6e\uff0c\u4ee5\u4fbf\u4e3a\u5185\u90e8\u548c\u5916\u90e8\u6700\u7ec8\u7528\u6237\u63d0\u4f9b\u670d\u52a1\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>\u76ee\u5f55<\/h2><ul><li><a href=\"#h-configuring-onedesk-for-internal-end-users\" data-level=\"2\">\u4e3a\u5185\u90e8\u6700\u7ec8\u7528\u6237\u914d\u7f6e OneDesk<\/a><ul><li><a href=\"#h-internal-quick-start-step-1-views-and-items-tickets-tasks-projects\" data-level=\"3\">\u5185\u90e8\u5feb\u901f\u5165\u95e8\u6b65\u9aa4 1\uff1a\u89c6\u56fe\u548c\u9879\u76ee\uff08\u5de5\u5355\u3001\u4efb\u52a1\u3001\u9879\u76ee\uff09<\/a><ul><li><a href=\"#h-1-1-default-view-setup-by-portfolio\" data-level=\"4\">1.1 \u9ed8\u8ba4\u89c6\u56fe\u8bbe\u7f6e &#8211; \u6309\u6295\u8d44\u7ec4\u5408<\/a><\/li><li><a href=\"#h-1-2-project-setup\" data-level=\"4\">1.2 \u9879\u76ee\u8bbe\u7f6e<\/a><\/li><li><a href=\"#h-1-3-tickets-vs-tasks-auto-forward-setup\" data-level=\"4\">1.3 \u5de5\u5355\u4e0e\u4efb\u52a1\uff0c\u81ea\u52a8\u8f6c\u53d1\u8bbe\u7f6e<\/a><\/li><\/ul><\/li><li><a href=\"#h-internal-quick-start-step-2-automations-and-routing\" data-level=\"3\">\u5185\u90e8\u5feb\u901f\u5165\u95e8\u7b2c 2 \u6b65\uff1a\u81ea\u52a8\u5316\u548c\u8def\u7531<\/a><ul><li><a href=\"#h-2-1-automations-to-disable\" data-level=\"4\">2.1 \u8981\u7981\u7528\u7684\u81ea\u52a8\u5316<\/a><\/li><\/ul><\/li><li><a href=\"#h-internal-quick-start-step-3-customer-apps\" data-level=\"3\">\u5185\u90e8\u5feb\u901f\u5165\u95e8\u7b2c 3 \u6b65\uff1a\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f<\/a><ul><li><a href=\"#h-3-1-customer-portal-setup\" data-level=\"4\">3.1 \u5ba2\u6237\u95e8\u6237\u8bbe\u7f6e<\/a><\/li><\/ul><\/li><\/ul><\/li><li><a href=\"#h-configuring-onedesk-for-external-customers\" data-level=\"2\">\u4e3a\u5916\u90e8\u5ba2\u6237\u914d\u7f6e OneDesk<\/a><ul><li><a href=\"#h-external-quick-start-step-1-views-and-items-tickets-tasks-projects\" data-level=\"3\">\u5916\u90e8\u5feb\u901f\u5165\u95e8\u6b65\u9aa4 1\uff1a\u89c6\u56fe\u548c\u9879\u76ee\uff08\u5de5\u5355\u3001\u4efb\u52a1\u3001\u9879\u76ee\uff09<\/a><ul><li><a href=\"#h-4-1-default-view-setup-by-customer\" data-level=\"4\">4.1 \u9ed8\u8ba4\u89c6\u56fe\u8bbe\u7f6e &#8211; \u6309\u5ba2\u6237<\/a><\/li><li><a href=\"#h-4-2-project-setup\" data-level=\"4\">4.2 \u9879\u76ee\u8bbe\u7f6e<\/a><\/li><li><a href=\"#h-4-3-tickets-vs-tasks-auto-forward-tickets\" data-level=\"4\">4.3 \u5de5\u5355\u4e0e\u4efb\u52a1\uff0c\u81ea\u52a8\u8f6c\u53d1\u5de5\u5355<\/a><\/li><\/ul><\/li><li><a href=\"#h-external-quick-start-step-2-automations-and-routing\" data-level=\"3\">\u5916\u90e8\u5feb\u901f\u5165\u95e8\u7b2c 2 \u6b65\uff1a\u81ea\u52a8\u5316\u548c\u8def\u7531 <\/a><ul><li><a href=\"#h-5-1-optional-routing-for-external-service-organizations\" data-level=\"4\">5.1 \uff08\u53ef\u9009\uff09\u5916\u90e8\u670d\u52a1\u7ec4\u7ec7\u7684\u8def\u7531<\/a><\/li><\/ul><\/li><li><a href=\"#h-external-quick-start-step-3-customer-apps\" data-level=\"3\">\u5916\u90e8\u5feb\u901f\u5165\u95e8\u7b2c 3 \u6b65\uff1a\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f<\/a><\/li><\/ul><\/li><\/ul><\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-configuring-onedesk-for-internal-end-users\"><strong>\u4e3a\u5185\u90e8\u6700\u7ec8\u7528\u6237\u914d\u7f6e OneDesk<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u4e3a\u5185\u90e8\u6700\u7ec8\u7528\u6237\u63d0\u4f9b\u670d\u52a1\u7684\u4e00\u4e2a\u4f8b\u5b50\u5305\u62ec\u4e00\u4e2a IT \u56e2\u961f\u5904\u7406\u4ed6\u4eec\u81ea\u5df1\u516c\u53f8\u7684\u5176\u4ed6\u90e8\u95e8\u63d0\u4ea4\u7684\u5de5\u5355\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u5982\u679c\u60a8\u4e3a\u5185\u90e8\u6700\u7ec8\u7528\u6237\u800c\u4e0d\u662f\u5916\u90e8\u5ba2\u6237\u63d0\u4f9b\u670d\u52a1\uff0c\u8bf7\u5728 OneDesk \u4e2d\u8fdb\u884c\u4ee5\u4e0b\u66f4\u6539\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-internal-quick-start-step-1-views-and-items-tickets-tasks-projects\"><strong>\u5185\u90e8\u5feb\u901f\u5165\u95e8\u6b65\u9aa4 1\uff1a\u89c6\u56fe\u548c\u9879\u76ee\uff08\u5de5\u5355\u3001\u4efb\u52a1\u3001\u9879\u76ee\uff09<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-1-1-default-view-setup-by-portfolio\"><strong>1.1 \u9ed8\u8ba4\u89c6\u56fe\u8bbe\u7f6e &#8211; \u6309\u6295\u8d44\u7ec4\u5408<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\">\u4f5c\u54c1\u96c6\u5305\u542b\u60a8\u7684\u9879\u76ee\uff0c\u5e76<strong>\u4ee3\u8868\u60a8\u5e0c\u671b\u5982\u4f55\u7ec4\u7ec7\u9879\u76ee\u7684\u4e3b\u8981\u7ed3\u6784\u3002<\/strong>\u5b83\u4eec\u53ef\u4ee5\u4ee5\u4e0d\u540c\u7684\u90e8\u95e8\u3001\u56e2\u961f\u6216\u5176\u4ed6\u5bf9\u60a8\u6709\u7528\u7684\u5206\u7c7b\u547d\u540d\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u7531\u4e8e\u60a8\u7684\u6700\u7ec8\u7528\u6237\u90fd\u6765\u81ea\u540c\u4e00\u5bb6\u516c\u53f8\uff0c\u8bf7\u5173\u95ed\u201c\u6309\u5ba2\u6237\u201d\u9ed8\u8ba4\u89c6\u56fe\u3002 \u5c06\u9f20\u6807\u60ac\u505c\u5728\u201c\u89c6\u56fe\u201d\u90e8\u5206\u5e76\u9009\u62e9\u9f7f\u8f6e\u4ee5\u7f16\u8f91\u60a8\u770b\u5230\u7684\u9ed8\u8ba4\u89c6\u56fe\u3002 \u53d6\u6d88\u9009\u4e2d\u201c\u6309\u5ba2\u6237\u201d\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"727\" height=\"772\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-25.png\" alt=\"&#x7BA1;&#x7406;&#x89C6;&#x56FE;\" class=\"wp-image-230909\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-25.png 727w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-25-283x300.png 283w\" sizes=\"(max-width: 727px) 100vw, 727px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-1-2-project-setup\"><strong>1.2 \u9879\u76ee\u8bbe\u7f6e<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\">\u521b\u5efa\u4ee3\u8868\u90e8\u95e8\u548c\u56e2\u961f\u7684\u6295\u8d44\u7ec4\u5408\u540e\uff0c\u521b\u5efa\u9879\u76ee\u4ee5\u653e\u7f6e\u5728\u8fd9\u4e9b\u6295\u8d44\u7ec4\u5408\u4e2d\u3002 \u4e0e\u6295\u8d44\u7ec4\u5408\u5145\u5f53\u9879\u76ee\u5bb9\u5668\u7684\u65b9\u5f0f\u7c7b\u4f3c\uff0c<strong>\u9879\u76ee\u5145\u5f53\u5de5\u5355\u548c\u4efb\u52a1\u7684\u5bb9\u5668<\/strong>\u3002 \u60a8\u53ef\u4ee5\u4f7f\u7528\u7528\u4e8e\u6295\u8d44\u7ec4\u5408\u7684\u76f8\u540c\u201c\u6dfb\u52a0\u201d\u6309\u94ae\u521b\u5efa\u9879\u76ee\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u4e3a\u907f\u514d\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\u7528\u592a\u591a\u9879\u76ee\u586b\u5145\u9879\u76ee\uff0c\u8bf7\u4ee5\u8fde\u8d2f\u7684\u65b9\u5f0f\u5c06\u5b83\u4eec\u5206\u89e3\uff0c\u4f8b\u5982\u6309\u5b63\u5ea6\u6216\u6309\u5e74\u3002 \u8bbe\u7f6e\u793a\u4f8b\u5982\u4e0b\u6240\u793a\uff1a<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"429\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24-1024x429.png\" alt=\"&#x6309;&#x6295;&#x8D44;&#x7EC4;&#x5408;&#x89C6;&#x56FE;\" class=\"wp-image-230907\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24-1024x429.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24-300x126.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24-768x322.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24-1536x643.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>\u60a8\u8fd8\u53ef\u4ee5\u4f7f\u7528\u201c\u6dfb\u52a0\u201d\u6309\u94ae\u5728\u9879\u76ee\u5185\u521b\u5efa\u6587\u4ef6\u5939<\/strong>\u3002 \u521b\u5efa\u6587\u4ef6\u5939\u4ee5\u8fdb\u4e00\u6b65\u7ec4\u7ec7\u60a8\u7684\u5de5\u5355\u548c\u4efb\u52a1\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u914d\u7f6e\u9879\u76ee\u540e\uff0c\u60a8\u5c31\u53ef\u4ee5\u5f00\u59cb\u5904\u7406\u5de5\u5355\u548c\u4efb\u52a1\u4e86\u3002 <\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-1-3-tickets-vs-tasks-auto-forward-setup\"><strong>1.3 \u5de5\u5355\u4e0e\u4efb\u52a1\uff0c\u81ea\u52a8\u8f6c\u53d1\u8bbe\u7f6e<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\"><strong>\u5de5\u5355\u5c06\u4ee3\u8868\u60a8\u6b63\u5728\u4e3a\u5185\u90e8\u5ba2\u6237\u5904\u7406\u7684\u9879\u76ee\uff0c\u4e3b\u8981\u7531\u8fd9\u4e9b\u5ba2\u6237\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u3001\u7f51\u7edc\u8868\u5355\u3001\u5ba2\u6237\u95e8\u6237\u6216\u5b9e\u65f6\u804a\u5929\u76f4\u63a5\u63d0\u4ea4<\/strong>\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u5c06\u60a8\u7684\u652f\u6301\u7535\u5b50\u90ae\u4ef6<strong>\uff08\u4f8b\u5982\uff1asupport@yourcompany.com\uff09<\/strong>\u8bbe\u7f6e\u4e3a\u81ea\u52a8\u8f6c\u53d1\u5230 OneDesk \u5de5\u5355\u521b\u5efa\u7535\u5b50\u90ae\u4ef6 [ <strong>ticket@______.onedesk.com<\/strong> ] <\/p>\n\n<p class=\"wp-block-paragraph\">\u8fd9\u6837\uff0c\u60a8\u7684\u652f\u6301\u4e2d\u5fc3\u6536\u5230\u7684\u4efb\u4f55\u4f20\u5165\u7535\u5b50\u90ae\u4ef6\u90fd\u4f1a\u5728 OneDesk \u4e2d\u521b\u5efa\u4e3a\u7968\u8bc1\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u6709\u5173\u4e3a<a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-288e325a-d0f2-454a-8ae5-ca1dfc1728ba\">Gmail<\/a> \u3001 <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-da4627e0-4061-4078-83d8-327493f24992\">Outlook<\/a>\u8bbe\u7f6e\u81ea\u52a8\u8f6c\u53d1\u7684\u66f4\u591a\u4fe1\u606f\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"188\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23-1024x188.png\" alt=\"&#x5DE5;&#x5355;&#x521B;&#x5EFA;&#x7535;&#x5B50;&#x90AE;&#x4EF6;\" class=\"wp-image-230905\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23-1024x188.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23-300x55.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23-768x141.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23-1536x281.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u5c06\u60a8\u7684\u652f\u6301\u7535\u5b50\u90ae\u4ef6\u6dfb\u52a0\u5230\u7535\u5b50\u90ae\u4ef6\u4e2d\u7684\u201c\u4ece\u4e0d\u6dfb\u52a0\u4e3a\u5173\u6ce8\u8005\u201d\u5217\u8868\u4e2d<strong>&#8211;<\/strong>&gt;<strong>\u5916\u89c2\u8bbe\u7f6e<\/strong>\u4ee5\u9632\u6b62\u7535\u5b50\u90ae\u4ef6\u5faa\u73af\u3002<a href=\"https:\/\/onedesk.com\/how-to-prevent-email-loops-in-onedesk\/\">\u6709\u5173\u5faa\u73af\u7684\u66f4\u591a\u4fe1\u606f\u3002<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u4efb\u52a1\u5c06\u4ee3\u8868\u60a8\u7684\u5185\u90e8\u56e2\u961f\u521b\u5efa\u7684<\/strong>\u8981\u5904\u7406\u7684\u5de5\u4f5c\uff0c\u4f8b\u5982\u4e0e\u6700\u7ec8\u7528\u6237\u63d0\u4ea4\u7684\u5de5\u5355\u65e0\u5173\u7684\u4e2a\u4eba\u9879\u76ee\uff0c\u6216\u5904\u7406\u5de5\u5355\u7684\u8fdb\u4e00\u6b65\u6b65\u9aa4\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-internal-quick-start-step-2-automations-and-routing\"><strong>\u5185\u90e8\u5feb\u901f\u5165\u95e8\u7b2c 2 \u6b65\uff1a\u81ea\u52a8\u5316\u548c\u8def\u7531<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u5de5\u4f5c\u6d41\u81ea\u52a8\u5316\u662f OneDesk \u4e2d\u7684\u5f3a\u5927\u5de5\u5177\u3002 \u5982\u679c\u4f7f\u7528\u5f97\u5f53\uff0c\u81ea\u52a8\u5316\u53ef\u4ee5\u5927\u5927\u51cf\u5c11\u60a8\u82b1\u8d39\u5728\u91cd\u590d\u6027\u4efb\u52a1\u4e0a\u7684\u65f6\u95f4\uff0c\u4f8b\u5982\u5c06\u9879\u76ee\u5206\u914d\u7ed9\u7528\u6237\u5e76\u786e\u4fdd\u5c06\u9879\u76ee\u653e\u7f6e\u5728\u6b63\u786e\u7684\u9879\u76ee\u4e2d\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u901a\u8fc7\u9009\u62e9<strong>\u66f4\u591a\u5e94\u7528\u7a0b\u5e8f\u8bbf\u95ee\u81ea\u52a8\u5316 &#8211;<\/strong>&gt;<strong>\u884c\u653f &#8211;<\/strong>&gt;<strong>\u60a8\u8981\u4e3a\u5176\u8fdb\u884c\u81ea\u52a8\u5316\u7684\u9879\u76ee<\/strong>&gt;<strong>\u5de5\u4f5c\u6d41\u81ea\u52a8\u5316<\/strong>\u3002<strong> <\/strong>\u81ea\u52a8\u5316\u53ef\u4ee5\u5728\u5de5\u5355\u3001\u4efb\u52a1\u3001\u9879\u76ee\u548c\u65f6\u95f4\u8868\u4e0a\u8fd0\u884c\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">OneDesk \u7ef4\u62a4\u4e86\u4e00\u4e2a\u6709\u7528\u7684\u81ea\u52a8\u5316\u5217\u8868\uff0c\u60a8\u53ef\u4ee5<a href=\"https:\/\/onedesk.com\/best-practice-common-workflow-automations\/\">\u5728\u6b64\u5904\u8bbf\u95ee<\/a>\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-2-1-automations-to-disable\"><strong>2.1 \u8981\u7981\u7528\u7684\u81ea\u52a8\u5316<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\">\u5728<strong>\u5de5\u5355\u7684\u201c\u5de5\u4f5c\u6d41\u7a0b\u81ea\u52a8\u5316\u201d\u90e8\u5206\uff0c\u7981\u7528<\/strong><strong>\u4ee5\u4e0b<\/strong>\u81ea\u52a8\u5316\uff1a<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>\u521b\u5efa\u4efb\u4f55\u7968\u8bc1 -&gt;\u6dfb\u52a0\u5230\u201c\u793a\u4f8b SLA\u201d<\/strong> <ul><li>\u4f5c\u4e3a\u4e00\u4e2a\u5185\u90e8\u670d\u52a1\u7ec4\u7ec7\uff0c\u53ef\u80fd\u4e0d\u9700\u8981 SLA\u3002 \u5982\u679c\u662f\uff0c\u8bf7\u4ece\u201cSLA\u201d\u90e8\u5206\u521b\u5efa\u60a8\u81ea\u5df1\u7684\u5e76\u5c06\u5b83\u4eec\u6dfb\u52a0\u5230\u6b64\u81ea\u52a8\u5316\u800c\u4e0d\u662f\u793a\u4f8b\u4e2d\u3002<\/li><\/ul><\/li><li><strong>\u5c06\u4efb\u4f55\u7968\u7684\u72b6\u6001\u66f4\u6539\u4e3a\u201c\u5df2\u5b8c\u6210\u201d-&gt;\u53d1\u9001\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5<\/strong> <ul><li>\u7531\u4e8e\u60a8\u7684\u5ba2\u6237\u662f\u540c\u4e00\u7ec4\u7ec7\u4e2d\u7684\u540c\u4e8b\uff0c\u56e0\u6b64\u60a8\u53ef\u80fd\u4e0d\u9700\u8981\u53d1\u9001\u6ee1\u610f\u5ea6\u8c03\u67e5\u3002<\/li><\/ul><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">\u5728<strong>\u4efb\u52a1<\/strong>\u7684\u201c\u5de5\u4f5c\u6d41\u81ea\u52a8\u5316\u201d\u90e8\u5206\u4e2d\uff0c<strong>\u7981\u7528<\/strong>\u4ee5\u4e0b\u81ea\u52a8\u5316\uff1a<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>\u66f4\u65b0\u4efb\u4f55\u4efb\u52a1\u7684\u72b6\u6001 -&gt;\u521b\u5efa\u5ba2\u6237\u56de\u590d<\/strong><ul><li>\u7531\u4e8e\u5185\u90e8\u7ec4\u7ec7\u4e2d\u7684\u4efb\u52a1\u5e94\u8be5\u662f\u72ec\u7acb\u7684\u804c\u8d23\uff0c\u6240\u4ee5\u5f53\u4ed6\u4eec\u7684\u72b6\u6001\u53d1\u751f\u53d8\u5316\u65f6\u4e0d\u9700\u8981\u901a\u77e5\u7528\u6237\uff0c\u56e0\u4e3a\u7528\u6237\u5c06\u624b\u52a8\u5b8c\u6210\u3002<\/li><\/ul><\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-internal-quick-start-step-3-customer-apps\"><strong>\u5185\u90e8\u5feb\u901f\u5165\u95e8\u7b2c 3 \u6b65\uff1a\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u4f5c\u4e3a\u4e3a\u540c\u4e00\u7ec4\u7ec7\u4e2d\u7684\u5176\u4ed6\u7528\u6237\u5904\u7406\u9879\u76ee\u7684\u5185\u90e8\u5c0f\u7ec4\uff0c\u60a8\u7684\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f\u5c06\u662f\u540c\u4e8b\u63d0\u4ea4\u5de5\u5355\u5e76\u68c0\u67e5\u60a8\u6b63\u5728\u4e3a\u4ed6\u4eec\u5904\u7406\u7684\u9879\u76ee\u72b6\u6001\u7684\u5730\u65b9\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u5185\u90e8\u670d\u52a1\u7ec4\u7ec7\u5c06<strong> \u5c06\u5ba2\u6237\u5e94\u7528\u5c0f\u90e8\u4ef6\u5d4c\u5165\u5230\u5176\u652f\u6301\u4e2d\u5fc3\u6216 Intranet \u7684\u4e3b\u9875\u4e0a\u3002 \u6216\u8005\uff0c\u60a8\u53ef\u4ee5\u53ea\u4e3a\u60a8\u7684\u6700\u7ec8\u7528\u6237\u63d0\u4f9b\u76f4\u63a5\u94fe\u63a5\u3002<\/strong> \u8981\u5d4c\u5165\u5c0f\u90e8\u4ef6\uff0c\u8bf7\u8f6c\u5230<strong>\u66f4\u591a\u5e94\u7528\u7a0b\u5e8f &#8211;<\/strong>&gt;<strong>\u884c\u653f &#8211;<\/strong>&gt;<strong>\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f &#8211;<\/strong>&gt;<strong>\u7f51\u7ad9\u5c0f\u90e8\u4ef6\uff0c<\/strong>\u7136\u540e\u5411\u4e0b\u6eda\u52a8\u5230\u201c\u5c06\u5c0f\u90e8\u4ef6\u653e\u5728\u60a8\u7684\u7f51\u7ad9\u4e0a\u201d\u6807\u9898\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"193\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22-1024x193.png\" alt=\"&#x5C06;&#x5C0F;&#x90E8;&#x4EF6;&#x6DFB;&#x52A0;&#x5230;&#x7AD9;&#x70B9;\" class=\"wp-image-230903\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22-1024x193.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22-300x57.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22-768x145.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22-1536x290.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22.png 1567w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u5ba2\u6237\u95e8\u6237\u3001\u7f51\u7edc\u8868\u5355\u548c\u77e5\u8bc6\u5e93\u4e5f\u53ef\u4f5c\u4e3a<strong>\u72ec\u7acb\u9875\u9762<\/strong>\u4f7f\u7528\u3002 \u8fd9\u4e9b\u90fd\u53ef\u4ee5\u901a\u8fc7\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f\u8bbe\u7f6e\u7684\u201c\u5ba2\u6237\u8bbf\u95ee URL\u201d\u5217\u4e2d\u7684\u76f4\u63a5\u94fe\u63a5\u8bbf\u95ee\u3002 \u8fd9\u4e9b\u72ec\u7acb\u9875\u9762\u7684\u94fe\u63a5\u53ef\u4ee5\u653e\u7f6e\u5728\u60a8\u7684\u652f\u6301\u4e2d\u5fc3\u6216\u4f5c\u4e3a iFrame \u5d4c\u5165\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u6709\u5173\u5d4c\u5165\u7684\u66f4\u591a\u4fe1\u606f\uff1a<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/onedesk.com\/how-to-embed-the-client-portal-on-your-website-using-an-iframe\/\">\u5ba2\u6237\u95e8\u6237<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/webforms-creation-customization-embedding\/\">\u7f51\u7edc\u8868\u683c<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/putting-the-onedesk-customer-apps-on-your-website\/\">\u4e00\u822c\u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f<\/a><\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-3-1-customer-portal-setup\"><strong>3.1 \u5ba2\u6237\u95e8\u6237\u8bbe\u7f6e<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\"><strong>\u5185\u90e8\u670d\u52a1\u7ec4\u7ec7\u5e94\u66f4\u6539\u5176\u5ba2\u6237\u95e8\u6237\u53ef\u89c1\u6027\u8bbe\u7f6e<\/strong>\uff0c\u4ee5\u4fbf\u6700\u7ec8\u7528\u6237\u53ea\u80fd\u770b\u5230\u4ed6\u4eec\u6807\u8bb0\u4e3a\u8bf7\u6c42\u8005\u7684\u9879\u76ee\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u4ece<strong>\u66f4\u591a\u5e94\u7528\u7a0b\u5e8f\u8bbf\u95ee\u5ba2\u6237\u95e8\u6237\u8bbe\u7f6e &#8211;<\/strong>&gt;<strong>\u884c\u653f &#8211;<\/strong>&gt;<strong>\u95e8\u6237\u7f51\u7ad9<\/strong>\uff0c\u7136\u540e\u4ece\u201c\u5ba2\u6237\u53ef\u4ee5\u5728\u5ba2\u6237\u95e8\u6237\u7f51\u7ad9\u4e0a\u770b\u5230\u54ea\u4e9b\u9879\u76ee\uff1f\u201d\u4e0b\u7684\u4e0b\u62c9\u5217\u8868\u4e2d\u9009\u62e9\u201c\u4ed6\u4eec\u81ea\u5df1\u8bf7\u6c42\u7684\u9879\u76ee\u201d\u9009\u9879\uff1a<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"788\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-21-1024x788.png\" alt=\"&#x95E8;&#x6237;&#x53EF;&#x89C1;&#x6027;\" class=\"wp-image-230901\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-21-1024x788.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-21-300x231.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-21-768x591.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-21.png 1046w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u9075\u5faa\u8fd9\u4e9b\u6b65\u9aa4\u540e\uff0c\u9762\u5411\u5185\u90e8\u7684\u652f\u6301\u7ec4\u7ec7\u5df2\u7ecf\u5f00\u59cb\u4f7f\u7528 OneDesk\u3002 <\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-configuring-onedesk-for-external-customers\"><strong>\u4e3a\u5916\u90e8\u5ba2\u6237\u914d\u7f6e OneDesk<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u5f53\u60a8\u652f\u6301\u5916\u90e8\u5ba2\u6237\u65f6\uff0cOneDesk \u53ef\u4ee5\u5f88\u597d\u5730\u5904\u7406\u7ec4\u7ec7\u7684\u8fd0\u8425\u3002 \u6709\u51e0\u4e2a\u8bbe\u7f6e\u9700\u8981\u66f4\u6539\uff0c\u4ee5\u4fbf\u5728\u4e3a\u5916\u90e8\u670d\u52a1\u7ec4\u7ec7\u4fdd\u6301\u4e95\u4e95\u6709\u6761\u65b9\u9762\u62a2\u5360\u5148\u673a\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-external-quick-start-step-1-views-and-items-tickets-tasks-projects\"><strong>\u5916\u90e8\u5feb\u901f\u5165\u95e8\u6b65\u9aa4 1\uff1a\u89c6\u56fe\u548c\u9879\u76ee\uff08\u5de5\u5355\u3001\u4efb\u52a1\u3001\u9879\u76ee\uff09<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-4-1-default-view-setup-by-customer\"><strong>4.1 \u9ed8\u8ba4\u89c6\u56fe\u8bbe\u7f6e &#8211; \u6309\u5ba2\u6237<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\">\u4f5c\u4e3a\u4e3a\u5916\u90e8\u5ba2\u6237\u5904\u7406\u9879\u76ee\u7684\u7ec4\u7ec7\uff0c<strong>\u4f7f\u7528\u201c\u6309\u5ba2\u6237\u201d\u89c6\u56fe\u4f5c\u4e3a\u67e5\u770b\u9879\u76ee\u7684\u9ed8\u8ba4\u65b9\u5f0f\u3002<\/strong>\u8fd9\u79cd\u89c2\u70b9\u653e\u5f03\u4e86\u6295\u8d44\u7ec4\u5408\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u901a\u8fc7\u5c06\u9f20\u6807\u60ac\u505c\u5728\u5de6\u4fa7\u7684\u201c\u89c6\u56fe\u201d\u4e0a\u5e76\u9009\u62e9\u9f7f\u8f6e\u6765\u5173\u95ed\u201c\u6309\u6295\u8d44\u7ec4\u5408\u201d\u89c6\u56fe\u3002 \u53d6\u6d88\u9009\u4e2d\u201c\u6309\u6295\u8d44\u7ec4\u5408\u201d\u89c6\u56fe\u5e76\u5c06\u201c\u6309\u5ba2\u6237\u201d\u8bbe\u7f6e\u4e3a\u9ed8\u8ba4\u503c\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"656\" height=\"130\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-20.png\" alt=\"&#x7F16;&#x8F91;&#x89C6;&#x56FE;\" class=\"wp-image-230899\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-20.png 656w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-20-300x59.png 300w\" sizes=\"(max-width: 656px) 100vw, 656px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u4e3a\u7b80\u5355\u8d77\u89c1\uff0c\u60a8\u53ef\u4ee5\u901a\u8fc7\u8f6c\u5230<strong>\u66f4\u591a\u5e94\u7528\u7a0b\u5e8f\u6765\u5b8c\u5168\u5173\u95ed\u6295\u8d44\u7ec4\u5408\u9879\u76ee\u7c7b\u578b &#8211;<\/strong>&gt;<strong>\u884c\u653f &#8211;<\/strong>&gt;<strong>\u9879\u76ee\u2014\u2014<\/strong>&gt;<strong>\u6295\u8d44\u7ec4\u5408\u9009\u9879\u5361<\/strong>\uff0c\u5e76\u5c06\u6295\u8d44\u7ec4\u5408\u9879\u76ee\u7684\u53ef\u89c1\u6027\u5207\u6362\u4e3a\u5173\u95ed\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19-1024x482.png\" alt=\"&#x6295;&#x8D44;&#x7EC4;&#x5408;&#x8BBE;&#x7F6E;\" class=\"wp-image-230897\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19-1024x482.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19-300x141.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19-768x361.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19-1536x723.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-4-2-project-setup\"><strong>4.2 \u9879\u76ee\u8bbe\u7f6e<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\">\u5982\u679c\u60a8\u6b63\u5728\u4e3a\u7279\u5b9a\u5ba2\u6237\u5904\u7406\u9879\u76ee\uff0c\u5219\u5e94\u5728\u521b\u5efa\u9879\u76ee\u65f6\u6dfb\u52a0\u5ba2\u6237\u7ec4\u7ec7\u3002 <\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"956\" height=\"643\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-18.png\" alt=\"&#x5206;&#x914D;&#x7ED9;&#x7EC4;&#x7EC7;\" class=\"wp-image-230895\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-18.png 956w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-18-300x202.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-18-768x517.png 768w\" sizes=\"(max-width: 956px) 100vw, 956px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">OneDesk \u53ef\u4ee5\u81ea\u52a8\u521b\u5efa\u9879\u76ee\u4ee5\u5305\u542b\u5ba2\u6237\u7ec4\u7ec7\u7684\u5de5\u5355\uff08\u7a0d\u540e\u4f1a\u8be6\u7ec6\u4ecb\u7ecd\uff09\u3002 \u201c\u6309\u5ba2\u6237\u201d\u89c6\u56fe\u4e2d\u7684\u9879\u76ee\u793a\u4f8b\u5982\u4e0b\u6240\u793a\uff1a<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"210\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17-1024x210.png\" alt=\"&#x6309;&#x7EC4;&#x7EC7;&#x89C6;&#x56FE;\" class=\"wp-image-230893\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17-1024x210.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17-300x62.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17-768x157.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17-1536x315.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u5728\u8fd9\u4e9b\u9879\u76ee\u4e2d\u521b\u5efa\u6587\u4ef6\u5939\u4ee5\u8fdb\u4e00\u6b65\u7ec4\u7ec7\u60a8\u7684\u5de5\u4f5c\u3002<strong> <\/strong><\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-4-3-tickets-vs-tasks-auto-forward-tickets\"><strong>4.3 \u5de5\u5355\u4e0e\u4efb\u52a1\uff0c\u81ea\u52a8\u8f6c\u53d1\u5de5\u5355<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\"><strong>\u5de5\u5355\u5c06\u4ee3\u8868\u60a8\u7684\u5916\u90e8\u5ba2\u6237\u76f4\u63a5\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u3001\u7f51\u7edc\u8868\u5355\u3001\u5ba2\u6237\u95e8\u6237\u6216\u901a\u8fc7\u5b9e\u65f6\u804a\u5929\u63d0\u4ea4\u7684\u9879\u76ee<\/strong>\u3002 \u8fd9\u4e9b\u901a\u5e38\u662f\u4f18\u5148\u8003\u8651\u7684\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u53e6\u4e00\u65b9\u9762\uff0c<strong>\u4efb\u52a1<\/strong><strong>\u4ee3\u8868\u60a8\u6b63\u5728\u4e3a\u5ba2\u6237\u6216\u5185\u90e8\u6240\u505a\u7684\u957f\u671f\u5de5\u4f5c<\/strong>\u3002 \u8fd9\u662f\u4efb\u4f55\u4e0d\u662f\u95e8\u7968\u7684\u4f5c\u54c1\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u5c06\u60a8\u7684\u652f\u6301\u7535\u5b50\u90ae\u4ef6\u8bbe\u7f6e\u4e3a\u81ea\u52a8\u8f6c\u53d1\u5230\u5de5\u5355\u521b\u5efa\u7535\u5b50\u90ae\u4ef6 <strong>[ticket@______ .onedesk.com] \u5728<strong>\u66f4\u591a\u5e94\u7528\u4e2d\u2014\u2014<\/strong>&gt;<strong>\u884c\u653f &#8211;<\/strong>&gt;<strong>\u95e8\u7968<\/strong>\u3002 \u8fd9\u6837\uff0c\u60a8\u7684\u652f\u6301\u4e2d\u5fc3\u6536\u5230\u7684\u4efb\u4f55\u4f20\u5165\u7535\u5b50\u90ae\u4ef6\u90fd\u4f1a\u5728 OneDesk \u4e2d\u521b\u5efa\u4e3a\u7968\u8bc1\u3002<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">\u6709\u5173\u4e3a<a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-288e325a-d0f2-454a-8ae5-ca1dfc1728ba\">Gmail<\/a> \u3001 <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-da4627e0-4061-4078-83d8-327493f24992\">Outlook<\/a>\u8bbe\u7f6e\u81ea\u52a8\u8f6c\u53d1\u7684\u66f4\u591a\u4fe1\u606f\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"188\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16-1024x188.png\" alt=\"&#x5DE5;&#x5355;&#x521B;&#x5EFA;&#x7535;&#x5B50;&#x90AE;&#x4EF6;\" class=\"wp-image-230891\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16-1024x188.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16-300x55.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16-768x141.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16-1536x281.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u5c06\u60a8\u8981\u8f6c\u53d1\u7684\u652f\u6301\u7535\u5b50\u90ae\u4ef6\u6dfb\u52a0\u5230\u7535\u5b50\u90ae\u4ef6\u4e2d\u7684\u201c\u4ece\u4e0d\u6dfb\u52a0\u4e3a\u5173\u6ce8\u8005\u201d\u5217\u8868\u4e2d<strong>&#8211;<\/strong>&gt;<strong>\u5916\u89c2\u8bbe\u7f6e<\/strong>\uff0c\u4ee5\u5e2e\u52a9\u9632\u6b62\u7535\u5b50\u90ae\u4ef6\u5faa\u73af\u3002<a href=\"https:\/\/onedesk.com\/how-to-prevent-email-loops-in-onedesk\/\">\u6709\u5173\u5faa\u73af\u7684\u66f4\u591a\u4fe1\u606f<\/a>\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-external-quick-start-step-2-automations-and-routing\"><strong>\u5916\u90e8\u5feb\u901f\u5165\u95e8\u7b2c 2 \u6b65\uff1a\u81ea\u52a8\u5316\u548c\u8def\u7531 <\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u5728\u4e3a\u5916\u90e8\u5ba2\u6237\u63d0\u4f9b\u670d\u52a1\u65f6\uff0c\u60a8\u9700\u8981\u4e00\u4e9b\u81ea\u52a8\u5316\u3002 \u901a\u8fc7\u8bbf\u95ee<strong>\u66f4\u591a\u5e94\u7528\u7a0b\u5e8f\u8bbf\u95ee\u60a8\u7684\u81ea\u52a8\u5316 &#8211;<\/strong>&gt;<strong>\u884c\u653f &#8211;<\/strong>&gt;<strong>\u5de5\u5355\u3001\u4efb\u52a1\u3001\u9879\u76ee\u6216\u65f6\u95f4\u8868<\/strong>\uff0c\u5177\u4f53\u53d6\u51b3\u4e8e\u60a8\u5e0c\u671b\u4e3a\u5176\u7f16\u8f91\u81ea\u52a8\u5316\u7684\u9879\u76ee\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u60a8\u8981\u521b\u5efa\u7684\u7b2c\u4e00\u4e2a\u662f\u5c06\u4f20\u5165\u7684\u7968\u8bc1\u653e\u5165\u5ba2\u6237\u7ec4\u7ec7\u7684\u4e13\u7528\u9879\u76ee\u4e2d\uff0c\u5982\u4e0b\u6240\u793a\u3002 \u5728<strong>\u66f4\u591a\u5e94\u7528\u7a0b\u5e8f\u4e0b\u6267\u884c\u6b64\u64cd\u4f5c &#8211;<\/strong>&gt;<strong>\u884c\u653f &#8211;<\/strong>&gt;<strong>\u95e8\u7968\u2014\u2014<\/strong>&gt;<strong>\u5de5\u4f5c\u6d41\u81ea\u52a8\u5316<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">\u5982\u679c\u60a8\u4e0e\u5916\u90e8\u5ba2\u6237\u5408\u4f5c\uff0c\u8bf7\u521b\u5efa\u4ee5\u4e0b\u81ea\u52a8\u5316\uff08<strong>\u6ce8\u610f\uff1a<\/strong>\u73b0\u5728\u9ed8\u8ba4\u4e3a\u65b0\u5e10\u6237\u521b\u5efa\u6b64\u81ea\u52a8\u5316\u3002 \u68c0\u67e5\u60a8\u7684\u81ea\u52a8\u5316\u5e76\u4ec5\u5728\u5b83\u4e0d\u5b58\u5728\u65f6\u521b\u5efa\u6b64\u81ea\u52a8\u5316\uff09\u3002 \u5982\u679c\u6307\u5b9a\u9879\u76ee\u5c1a\u4e0d\u5b58\u5728\uff0c\u6b64\u81ea\u52a8\u5316\u5c06\u4e3a\u5ba2\u6237\u63d0\u4ea4\u7684\u4efb\u4f55\u65b0\u9879\u76ee\u81ea\u52a8\u521b\u5efa\u5ba2\u6237\u9879\u76ee\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-15-1024x577.png\" alt=\"&#x8F6C;&#x5411;&#x5BA2;&#x6237;&#x9879;&#x76EE;&#x81EA;&#x52A8;&#x5316;\" class=\"wp-image-230889\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-15-1024x577.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-15-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-15-768x433.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-15.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">OneDesk \u7ef4\u62a4\u7740\u5176\u4ed6\u6709\u7528\u7684\u81ea\u52a8\u5316\u5217\u8868\uff0c\u60a8\u53ef\u4ee5<a href=\"https:\/\/onedesk.com\/best-practice-common-workflow-automations\/\">\u5728\u6b64\u5904\u8bbf\u95ee<\/a>\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-5-1-optional-routing-for-external-service-organizations\"><strong>5.1 \uff08\u53ef\u9009\uff09\u5916\u90e8\u670d\u52a1\u7ec4\u7ec7\u7684\u8def\u7531<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\">\u9664\u4e86\u4e0a\u8ff0\u81ea\u52a8\u5316\u4e4b\u5916\uff0c\u60a8\u8fd8\u53ef\u4ee5\u5728\u7ec4\u7ec7\u7ea7\u522b\u8def\u7531\u7279\u5b9a\u5ba2\u6237\u7ec4\u7ec7\u7684\u5de5\u5355\u3002 \u5728<strong>\u66f4\u591a\u5e94\u7528\u7a0b\u5e8f\u4e0b\u6267\u884c\u6b64\u64cd\u4f5c &#8211;<\/strong>&gt;<strong>\u987e\u5ba2 &#8211;<\/strong>&gt;[the customer organization you want to set up routing rules for] .<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"586\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-14-1024x586.png\" alt=\"&#x5BA2;&#x6237;&#x7EC4;&#x7EC7;&#x8DEF;&#x7531;\" class=\"wp-image-230887\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-14-1024x586.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-14-300x172.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-14-768x439.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-14.png 1128w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u5728\u8fd9\u91cc\uff0c\u60a8\u53ef\u4ee5\u9009\u62e9\u5bf9\u6b64\u7ec4\u7ec7\u63d0\u4ea4\u7684\u9879\u76ee\u6267\u884c\u7684\u64cd\u4f5c\u3002 \u9009\u62e9\u201c\u6dfb\u52a0\u8def\u7531\u90e8\u5206\u201d\u5c06\u63d0\u793a\u60a8\u586b\u5199\u9884\u586b\u5145\u81ea\u52a8\u5316\u7684\u64cd\u4f5c\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u4f8b\u5982\uff0c\u60a8\u53ef\u4ee5\u81ea\u52a8\u5c06\u56e2\u961f\u6216\u7528\u6237\u5206\u914d\u7ed9\u5ba2\u6237\u7ec4\u7ec7\u521b\u5efa\u7684\u4efb\u4f55\u5de5\u5355\u3002 \u5982\u679c\u60a8\u6709\u6574\u4e2a\u56e2\u961f\u6216\u7528\u6237\u4e13\u7528\u4e8e\u67d0\u4e9b\u5ba2\u6237\uff0c\u8fd9\u5c06\u5f88\u6709\u7528\u3002<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-13-1024x577.png\" alt=\"&#x8DEF;&#x7531;&#x81EA;&#x52A8;&#x5316;&#x548C;&#x5206;&#x914D;\" class=\"wp-image-230885\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-13-1024x577.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-13-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-13-768x432.png 768w, 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