{"id":238091,"date":"2022-07-26T18:12:33","date_gmt":"2022-07-26T18:12:33","guid":{"rendered":"https:\/\/onedesk.com\/%e6%89%80%e6%9c%89%e5%85%b3%e4%ba%8e%e7%a7%bb%e5%8a%a8%e5%ba%94%e7%94%a8%e7%a8%8b%e5%ba%8f\/"},"modified":"2022-07-26T18:12:35","modified_gmt":"2022-07-26T18:12:35","slug":"%e6%89%80%e6%9c%89%e5%85%b3%e4%ba%8e%e7%a7%bb%e5%8a%a8%e5%ba%94%e7%94%a8%e7%a8%8b%e5%ba%8f","status":"publish","type":"post","link":"https:\/\/onedesk.com\/zh-hans\/%e6%89%80%e6%9c%89%e5%85%b3%e4%ba%8e%e7%a7%bb%e5%8a%a8%e5%ba%94%e7%94%a8%e7%a8%8b%e5%ba%8f\/","title":{"rendered":"\u5173\u4e8e OneDesk \u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u7684\u6240\u6709\u4fe1\u606f"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u60a8\u53ef\u80fd\u542c\u8bf4\u8fc7\uff0cOneDesk \u6700\u8fd1\u53d1\u5e03\u4e86\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u7684\u65b0\u7248\u672c\u3002 \u8be5\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u53ef\u5728 iOS \u548c Android \u4e0a\u4e3a\u60a8\u7684\u7528\u6237\u4f7f\u7528\uff0c\u5e76\u63d0\u4f9b\u8bb8\u591a\u65b0\u7279\u6027\u548c\u529f\u80fd\u3002 \u8be5\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u8fde\u63a5\u5230\u60a8\u7684\u4e3b Web \u5e94\u7528\u7a0b\u5e8f\uff0c\u5141\u8bb8\u60a8\u8bbf\u95ee\u6216\u66f4\u65b0\u60a8\u7684\u5de5\u5355\u548c\u4efb\u52a1\u3001\u8bb0\u5f55\u65f6\u95f4\u5e76\u4e0e\u60a8\u7684\u56e2\u961f\u6216\u5ba2\u6237\u8fdb\u884c\u4ea4\u6d41\u3002 \u5927\u591a\u6570\u7ba1\u7406\u8bbe\u7f6e\u4e0d\u5728\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4e2d\uff0c\u5e94\u4ece\u4e3b Web \u5e94\u7528\u7a0b\u5e8f\u8bbf\u95ee\u3002 <\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4e0e\u79fb\u52a8\u6d4f\u89c8\u5668\u5e94\u7528\u7a0b\u5e8f<\/h2>\n\n<p class=\"wp-block-paragraph\">\u6211\u4eec\u8fd8\u6709 OneDesk \u7684\u79fb\u52a8\u54cd\u5e94\u7248\u672c\u3002 \u6240\u8c13\u7684 Mobile-Friendly OneDesk (MFOD)\uff0c\u53ef\u4ece\u4efb\u4f55\u79fb\u52a8\u6d4f\u89c8\u5668\u8bbf\u95ee\uff0c\u5176\u529f\u80fd\u7c7b\u4f3c\u4e8e\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u3002 \u4e3b\u8981\u533a\u522b\u5728\u4e8e\uff1a 1) MFOD \u662f\u4ece\u79fb\u52a8\u6d4f\u89c8\u5668\u8bbf\u95ee\u7684\uff0c\u800c\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u5b89\u88c5\u5728\u60a8\u7684\u79fb\u52a8\u8bbe\u5907\u4e0a\u3002 2) \u5ba2\u6237\u672a\u767b\u5f55\u5df2\u5b89\u88c5\u7684\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u3002 \u76f8\u53cd\uff0c\u5ba2\u6237\u53ef\u4ee5\u4f7f\u7528\u4ed6\u4eec\u7684\u79fb\u52a8\u6d4f\u89c8\u5668\u8bbf\u95ee MFOD\u3002 \u5ba2\u6237\u53ef\u4ee5\u4f7f\u7528\u4efb\u4f55\u9762\u5411\u5ba2\u6237\u7684\u5e94\u7528\u7a0b\u5e8f\uff1aMessenger\u3001Webforms\u3001\u77e5\u8bc6\u5e93\u6216\u5de5\u5355\/\u4efb\u52a1\u95e8\u6237\u3002 \u672c\u6587\u91cd\u70b9\u4ecb\u7ecd\u53ef\u4f9b\u7528\u6237\u4f7f\u7528\u7684\u529f\u80fd\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u6709\u5173\u7528\u6237\u548c\u5ba2\u6237\u4e4b\u95f4\u7684\u533a\u522b\uff0c\u8bf7\u67e5\u770b<a href=\"https:\/\/onedesk.com\/helpdesk-project-management-glossary\/\">\u6211\u4eec\u7684\u8bcd\u6c47\u8868<\/a>\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u6709\u5173\u5ba2\u6237\u79fb\u52a8\u8bbe\u5907\u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u53c2\u9605\uff1a<a href=\"https:\/\/onedesk.com\/mobile-customer-experience\/\">\u79fb\u52a8\u5ba2\u6237\u4f53\u9a8c\u548c\u8bbe\u7f6e<\/a> <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5b89\u88c5\u5e94\u7528\u7a0b\u5e8f<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">\u8be5\u5e94\u7528\u7a0b\u5e8f\u53ef\u4ee5\u4ece\u9002\u7528\u4e8e iOS \u7684<a href=\"https:\/\/apps.apple.com\/us\/app\/onedesk\/id1140275352?ls=1\">App Store<\/a>\u6216\u9002\u7528\u4e8e Android \u7684<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.onedesk.odmobile&amp;hl=en\">Play Store<\/a>\u4e0b\u8f7d\u3002 \u4e0b\u8f7d\u540e\uff0c\u8be5\u5e94\u7528\u7a0b\u5e8f\u5c06\u5728\u60a8\u7684\u624b\u673a\u4e0a\u53ef\u7528\u3002 \u4f7f\u7528\u60a8\u7684 OneDesk \u51ed\u636e\uff08\u7528\u4e8e\u767b\u5f55\u4e3b Web \u5e94\u7528\u7a0b\u5e8f\u7684\u7535\u5b50\u90ae\u4ef6\u548c\u5bc6\u7801\uff09\u767b\u5f55\u3002 <\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-TIckets-View-l.png\" alt=\"\" class=\"wp-image-237469\" width=\"312\" height=\"641\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-TIckets-View-l.png 361w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-TIckets-View-l-146x300.png 146w\" sizes=\"(max-width: 312px) 100vw, 312px\" \/><figcaption>\u624b\u673a\u4e2d\u7684\u95e8\u7968\u5e94\u7528\u7a0b\u5e8f\u89c6\u56fe\u3002<\/figcaption><\/figure>\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-mobile-tickets-and-tasks-application\">\u79fb\u52a8\u5de5\u5355\u548c\u4efb\u52a1\u5e94\u7528\u7a0b\u5e8f<\/h2>\n\n<p class=\"wp-block-paragraph\">\u5e95\u90e8\u680f\u662f\u6211\u4eec\u53ef\u4ee5\u5728\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4e2d\u4f7f\u7528\u7684\u6240\u6709\u5e94\u7528\u7a0b\u5e8f\u3002 &#8211; \u95e8\u7968\u3001\u4efb\u52a1\u3001\u4fe1\u4f7f\u548c\u8868\u683c\u3002 \u9996\u5148\u8ba9\u6211\u4eec\u8c08\u8c08\u7968\u548c\u4efb\u52a1\u5e94\u7528\u7a0b\u5e8f\u3002 \u4e24\u8005\u7684\u5de5\u4f5c\u65b9\u5f0f\u76f8\u4f3c\uff0c\u4e3b\u8981\u533a\u522b\u5728\u4e8e\u6bcf\u4e2a\u9879\u76ee\u7684\u9ed8\u8ba4\u5c5e\u6027\u548c\u4e00\u822c\u7528\u9014\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u6709\u5173\u5de5\u5355\u6216\u4efb\u52a1\u4e4b\u95f4\u533a\u522b\u7684\u8be6\u7ec6\u4fe1\u606f\uff0c\u8bf7\u53c2\u9605\uff1a<a href=\"https:\/\/onedesk.com\/what-is-the-difference-between-tickets-and-tasks\/\">\u5de5\u5355\u548c\u4efb\u52a1\u4e4b\u95f4\u7684\u533a\u522b\u662f\u4ec0\u4e48\uff1f<\/a><\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Filters-l.png\" alt=\"\" class=\"wp-image-237482\" width=\"276\" height=\"567\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Filters-l.png 361w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Filters-l-146x300.png 146w\" sizes=\"(max-width: 276px) 100vw, 276px\" \/><figcaption>\u5de5\u5355\/\u4efb\u52a1\u89c6\u56fe\u8fc7\u6ee4\u5668\u4fa7\u9762\u677f<\/figcaption><\/figure>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-side-panel-view-filters\">\u4fa7\u9762\u677f &#8211; \u67e5\u770b\u8fc7\u6ee4\u5668<\/h3>\n\n<p class=\"wp-block-paragraph\">\u8bf7\u8bb0\u4f4f\uff0c\u60a8\u5728\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4e2d\u770b\u5230\u7684\u5168\u90e8\u9879\u76ee\uff08\u7968\u8bc1\u6216\u4efb\u52a1\uff09\u4e0e\u60a8\u5728\u4e3b Web \u5e94\u7528\u7a0b\u5e8f\u4e2d\u770b\u5230\u7684\u5185\u5bb9\u76f8\u5bf9\u5e94\uff0c\u5305\u62ec\u60a8\u7684\u6743\u9650\u3002 \u56e0\u6b64\uff0c\u4f8b\u5982\uff0c\u5982\u679c\u975e\u7ba1\u7406\u5458\u7528\u6237\u65e0\u6743\u8bbf\u95ee\u5de5\u5355\u5e94\u7528\u7a0b\u5e8f\uff0c\u4ed6\u4eec\u4e5f\u5c06\u65e0\u6cd5\u5728\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4e0a\u770b\u5230\u5b83\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u70b9\u51fb\u95e8\u7968\/\u4efb\u52a1\u5e94\u7528\u7a0b\u5e8f\u53f3\u4e0a\u89d2\u7684\u6c49\u5821\u83dc\u5355\uff08\u4e09\u884c\uff09\u4ee5\u8bbf\u95ee\u4fa7\u9762\u677f\u3002 \u4fa7\u9762\u677f\u5141\u8bb8\u60a8\u8bbf\u95ee\u60a8\u7684\u4e2a\u4eba\u8d44\u6599\u548c\u89c6\u56fe\u8fc7\u6ee4\u5668\u3002 \u60a8\u53ef\u4ee5\u901a\u8fc7\u5355\u51fb\u60a8\u7684\u4e2a\u4eba\u8d44\u6599\u6765\u66f4\u65b0\u60a8\u7684\u4e2a\u4eba\u8d44\u6599\u56fe\u7247\u548c\u8bed\u8a00\u504f\u597d\u3002 \u5426\u5219\uff0c\u60a8\u53ef\u4ee5\u4ece\u6b64\u4fa7\u9762\u677f\u641c\u7d22\u5de5\u5355\/\u4efb\u52a1\uff0c\u4ee5\u53ca\u6839\u636e\u4e0d\u540c\u6761\u4ef6\u8fc7\u6ee4\u5de5\u5355\/\u4efb\u52a1\u5217\u8868\u3002 \u9ed8\u8ba4\u60c5\u51b5\u4e0b\uff0c\u60a8\u6709\u4ee5\u4e0b\u8fc7\u6ee4\u5668\uff1a <\/p>\n\n<ul class=\"wp-block-list\"><li><strong>\u5168\u90e8<\/strong>&#8211; \u65e0\u8fc7\u6ee4\u5668<\/li><li><strong>\u6211\u7684\u6253\u5f00<\/strong>&#8211; \u8fc7\u6ee4\u6240\u6709\u672a\u5904\u4e8e\u5173\u95ed\u72b6\u6001\u7684\u5de5\u5355<\/li><li><strong>My Closed<\/strong> &#8211; \u8fc7\u6ee4\u6240\u6709\u5904\u4e8e\u5173\u95ed\u72b6\u6001\u7684\u5de5\u5355<\/li><li>\u5df2<strong>\u5206\u914d<\/strong>&#8211; \u7b5b\u9009\u5206\u914d\u7ed9\u60a8\u7684\u5de5\u5355<\/li><li><strong>\u672a\u5206\u914d<\/strong>&#8211; \u8fc7\u6ee4\u5206\u914d\u7ed9\u4efb\u4f55\u4eba\u7684\u5de5\u5355<\/li><li><strong>\u6309\u7c7b\u578b<\/strong>&#8211; \u8fc7\u6ee4\u5230\u7279\u5b9a\u7684\u5de5\u5355\u7c7b\u578b<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">\u60a8\u53ef\u4ee5\u6253\u5f00\u4e00\u4e2a<strong>\u540d\u4e3a<\/strong>\u201c\u5df2\u5173\u6ce8\u201d\u7684\u9644\u52a0\u8fc7\u6ee4\u5668 &#8211; \u8fc7\u6ee4\u60a8<a href=\"https:\/\/onedesk.com\/helpdesk-project-management-glossary\/\">\u5173\u6ce8\u7684\u5de5\u5355\u3002<\/a> <\/p>\n\n<p class=\"wp-block-paragraph\">\u901a\u8fc7\u8f6c\u5230<strong>\u7ba1\u7406 \u2192 \u5de5\u5355\u548c\/\u6216\u4efb\u52a1\uff0c\u4ece\u4e3b Web \u5e94\u7528\u7a0b\u5e8f\u6253\u5f00\u6216\u5173\u95ed\u60a8\u7684\u79fb\u52a8\u89c6\u56fe\u8fc7\u6ee4\u5668\u3002<\/strong>\u53e6\u8bf7\u53c2\u9605<a href=\"https:\/\/onedesk.com\/zh-hans\/mobile-onedesk-%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c%e8%ae%be%e7%bd%ae\/\">\u79fb\u52a8\u7528\u6237\u4f53\u9a8c\u548c\u8bbe\u7f6e\u3002<\/a> <\/p>\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Ticket-View-Scroll.png\" alt=\"\" class=\"wp-image-237582\" width=\"346\" height=\"711\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Ticket-View-Scroll.png 464w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Ticket-View-Scroll-146x300.png 146w\" sizes=\"(max-width: 346px) 100vw, 346px\" \/><figcaption>\u5e26\u6709\u6b63\u5728\u6eda\u52a8\u7684\u8fdb\u5ea6\u6761\u7684\u5de5\u5355\u8be6\u7ec6\u4fe1\u606f\u9762\u677f\u3002 \u6eda\u52a8\u6761\u4ee5\u66f4\u65b0\u5de5\u5355\u6216\u4efb\u52a1\u7684\u5b8c\u6210\u767e\u5206\u6bd4\u3002<\/figcaption><\/figure>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-working-on-tickets-or-tasks-in-the-mobile-app\">\u5728\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4e2d\u5904\u7406\u5de5\u5355\u6216\u4efb\u52a1<\/h3>\n\n<p class=\"wp-block-paragraph\">\u70b9\u51fb\u60a8\u8981\u67e5\u770b\u6216\u5904\u7406\u7684\u5de5\u5355\u6216\u4efb\u52a1\u4ee5\u663e\u793a\u5176\u8be6\u7ec6\u4fe1\u606f\u3002 \u60a8\u53ef\u4ee5\u4ece\u79fb\u52a8\u5de5\u5355\/\u4efb\u52a1\u8be6\u7ec6\u4fe1\u606f\u9762\u677f\u66f4\u65b0\u8bb8\u591a\u5c5e\u6027\u3002 <\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u4ee5\u4e0b\u662f\u60a8\u53ef\u4ee5\u4ece\u79fb\u52a8\u8bbe\u5907\u4e2d\u7684\u5de5\u5355\/\u4efb\u52a1\u8be6\u7ec6\u4fe1\u606f\u9762\u677f\u6267\u884c\u7684\u64cd\u4f5c\u7684\u5b8c\u6574\u5217\u8868\uff1a<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>\u66f4\u6539\u7968\u8bc1\u7c7b\u578b\u3002<\/strong><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">\u70b9\u51fb\u5de5\u5355\/\u4efb\u52a1\u56fe\u6807\u4ee5\u66f4\u6539\u7c7b\u578b\u3002 \u60a8\u62e5\u6709\u7684\u5de5\u5355\/\u4efb\u52a1\u7c7b\u578b\u5bf9\u5e94\u4e8e\u60a8\u7684\u4e3b Web \u5e94\u7528\u7a0b\u5e8f\u4e2d\u542f\u7528\u7684\u7c7b\u578b\u3002 \u8bf7\u53c2\u9605\uff1a<a href=\"https:\/\/onedesk.com\/zh-hans\/videos\/onedesk-getting-started-item-creation-configuration\/\">\u7968\u8bc1\u7c7b\u578b\u3002<\/a><\/p>\n\n<ul class=\"wp-block-list\"><li><strong>\u66f4\u65b0\u6807\u9898\u6216\u63cf\u8ff0\u3002 <\/strong><\/li><\/ul>\n\n<ul class=\"wp-block-list\"><li><strong>\u901a\u8fc7\u9009\u62e9\u72b6\u6001\u6c14\u6ce1\u66f4\u6539\u72b6\u6001\u3002<\/strong><\/li><\/ul>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Ticket-Status-Mobile-1.png\" alt=\"&#x79FB;&#x52A8;&#x72B6;&#x6001;&#x53D8;&#x5316;\" class=\"wp-image-237530\" width=\"308\" height=\"633\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Ticket-Status-Mobile-1.png 464w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Ticket-Status-Mobile-1-146x300.png 146w\" sizes=\"(max-width: 308px) 100vw, 308px\" \/><figcaption>\u72b6\u6001\u66f4\u65b0\u3002 <\/figcaption><\/figure>\n\n<ul class=\"wp-block-list\"><li><strong>\u6eda\u52a8\u8fdb\u5ea6\u6761\u4ee5\u66f4\u6539\u5de5\u5355\/\u4efb\u52a1\u7684\u5b8c\u6210\u767e\u5206\u6bd4\u3002<\/strong><\/li><\/ul>\n\n<ul class=\"wp-block-list\"><li><strong>\u70b9\u51fb\u661f\u661f\u4ee5\u66f4\u6539\u4f18\u5148\u7ea7\u3002<\/strong><\/li><\/ul>\n\n<ul class=\"wp-block-list\"><li><strong>\u5c06\u8ffd\u968f\u8005\u6dfb\u52a0\u5230\u5de5\u5355\/\u4efb\u52a1\u3002<\/strong><\/li><\/ul>\n\n<ul class=\"wp-block-list\"><li><strong>\u9644\u52a0\u89c6\u56fe\u3001\u4e0b\u8f7d\u6216\u5220\u9664\u6587\u4ef6\u3002<\/strong><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">\u70b9\u51fb\u6587\u4ef6\u90e8\u5206\u4e0a\u65b9\u7684\u56fe\u6807\u4ee5\u9644\u52a0\u3001\u67e5\u770b\u3001\u4e0b\u8f7d\u6216\u5220\u9664\u3002<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>\uff08\u5173\u4e8e\u4efb\u52a1\uff09\u66f4\u6539\u8ba1\u5212\u7684\u6216\u5b9e\u9645\u7684\u5f00\u59cb\u548c\u7ed3\u675f\u65e5\u671f\u3002<\/strong><\/li><\/ul>\n\n<ul class=\"wp-block-list\"><li><strong>\uff08\u5173\u4e8e\u4efb\u52a1\uff09\u66f4\u65b0\u654f\u6377\u70b9\u3002<\/strong><\/li><\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/TicketDetail2.png\" alt=\"\" class=\"wp-image-237595\" width=\"323\" height=\"664\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/TicketDetail2.png 464w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/TicketDetail2-146x300.png 146w\" sizes=\"(max-width: 323px) 100vw, 323px\" \/><figcaption>\u8be6\u7ec6\u4fe1\u606f\u9762\u677f\u7684\u5e95\u90e8\u3002 \u8fd9\u662f\u9879\u76ee\u9009\u62e9\u8005\u548c\u53d7\u8ba9\u4eba\u3002 \u60a8\u8fd8\u53ef\u4ee5\u521b\u5efa\u65b0\u5bf9\u8bdd\u3001\u56de\u590d\u5ba2\u6237\u6216\u961f\u53cb\uff0c\u6216\u8bb0\u5f55\u65f6\u95f4\u3002 <\/figcaption><\/figure>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<ul class=\"wp-block-list\"><li><strong>\u66f4\u6539\u5de5\u5355\/\u4efb\u52a1\u5305\u542b\u5728\u54ea\u4e2a\u9879\u76ee\u4e2d\u3002<\/strong><\/li><\/ul>\n\n<ul class=\"wp-block-list\"><li><strong>\u5c06\u7528\u6237\u6216\u56e2\u961f\u5206\u914d\u7ed9\u5de5\u5355\/\u4efb\u52a1\u3002<\/strong><\/li><\/ul>\n\n<ul class=\"wp-block-list\"><li><strong>\u67e5\u770b\u5bf9\u8bdd\u5386\u53f2\u8bb0\u5f55<\/strong>\uff0c<strong>\u5f00\u59cb\u6216\u7ee7\u7eed\u4e0e\u7528\u6237\u6216\u5ba2\u6237\u7684\u5bf9\u8bdd<\/strong>\u3002 \u4e0e\u4e3b Web \u5e94\u7528\u7a0b\u5e8f\u4e00\u6837\uff0c\u4efb\u4f55\u4f5c\u4e3a\u5de5\u5355\/\u4efb\u52a1\u8bf7\u6c42\u8005\u7684\u5ba2\u6237\u90fd\u53ef\u4ee5\u770b\u5230<a href=\"https:\/\/onedesk.com\/zh-hans\/videos\/onedesk-getting-started-communicating-with-customers-%e5%ae%a2%e6%88%b7%e7%bb%84%e7%bb%87\/\">\u201c\u5ba2\u6237\u56de\u590d\u201d<\/a> \u3002 \u800c\u5185\u90e8\u6d88\u606f\u53ea\u80fd\u7531\u7528\u6237\u770b\u5230\u3002 <\/li><\/ul>\n\n<ul class=\"wp-block-list\"><li><strong>\u901a\u8fc7\u542f\u52a8\u8ba1\u65f6\u5668\u6216\u63d0\u4ea4\u65f6\u95f4\u8868\u6765\u8bb0\u5f55\u65f6\u95f4\u3002 <\/strong> \u5982\u679c\u60a8\u5173\u95ed\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\uff0c\u8ba1\u65f6\u5668\u4ecd\u5c06\u8fd0\u884c\uff08\u76f4\u5230\u60a8\u505c\u6b62\u5b83\uff09\u3002 \u5982\u679c\u60a8\u542f\u52a8\u8ba1\u65f6\u5668\uff0c\u60a8\u8fd8\u53ef\u4ee5\u4f7f\u7528\u60a8\u5c06\u770b\u5230\u5b83\u8fd0\u884c\u7684\u4e3b\u5e94\u7528\u7a0b\u5e8f\u3002<\/li><\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Timesheet.png\" alt=\"\" class=\"wp-image-237608\" width=\"327\" height=\"672\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Timesheet.png 464w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Timesheet-146x300.png 146w\" sizes=\"(max-width: 327px) 100vw, 327px\" \/><figcaption>\u79fb\u52a8\u65f6\u95f4\u8868\u7684\u89c6\u56fe\u3002<\/figcaption><\/figure>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Messenger-Mobile-1.png\" alt=\"\" class=\"wp-image-237517\" width=\"353\" height=\"726\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Messenger-Mobile-1.png 464w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Messenger-Mobile-1-146x300.png 146w\" sizes=\"(max-width: 353px) 100vw, 353px\" \/><figcaption>\u79fb\u52a8\u4fe1\u4f7f\u5e94\u7528\u7a0b\u5e8f\u3002 \u70b9\u51fb\u5bf9\u8bdd\u4ee5\u5c06\u5176\u6253\u5f00\u3002 \u6216\u8005\uff0c\u521b\u5efa\u65b0\u7684\u5185\u90e8\u6d88\u606f\u3002<\/figcaption><\/figure>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-the-mobile-messenger\">\u79fb\u52a8\u4fe1\u4f7f<\/h2>\n\n<p class=\"wp-block-paragraph\">\u70b9\u51fb\u53f3\u4e0a\u89d2\u7684Messenger\u5e94\u7528\u7a0b\u5e8f\u7684\u6c49\u5821\u83dc\u5355\uff08\u4e09\u884c\uff09\uff0c\u60a8\u53ef\u4ee5\u8bbf\u95ee\u5bf9\u8bdd\u8fc7\u6ee4\u5668\uff0c\u8fd9\u4e9b\u8fc7\u6ee4\u5668\u4e0e\u4e3b\u5e94\u7528\u7a0b\u5e8f\u4e2d\u7684\u8fc7\u6ee4\u5668\u975e\u5e38\u76f8\u4f3c\u3002 \u60a8\u53ef\u4ee5\u641c\u7d22\u5bf9\u8bdd\uff0c\u4e5f\u53ef\u4ee5\u6839\u636e\u4e0d\u540c\u7684\u6761\u4ef6\u8fc7\u6ee4\u5bf9\u8bdd\u5217\u8868\u3002 \u53ef\u4ee5\u4f7f\u7528\u4ee5\u4e0b\u8fc7\u6ee4\u5668\uff1a<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>\u6253\u5f00\u5bf9\u8bdd <\/strong><\/li><li><strong>\u5c01\u95ed\u5f0f\u5bf9\u8bdd<\/strong><\/li><li><strong>\u5ba2\u6237\u56de\u590d<\/strong><\/li><li><strong>\u5185\u90e8\u6536\u4ef6\u7bb1<\/strong><\/li><li><strong>\u5185\u90e8\u53d1\u9001<\/strong><\/li><li><strong>\u5168\u90e8\u5173\u95ed<\/strong><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>\u6ce8\u610f\uff1a<\/strong>\u60a8\u5fc5\u987b\u4f7f\u7528\u4e3b Web \u5e94\u7528\u7a0b\u5e8f\u624d\u80fd\u5173\u95ed\u5bf9\u8bdd\u3002 <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Messenger-Filter-1.png\" alt=\"&#x4FE1;&#x4F7F;&#x8FC7;&#x6EE4;&#x5668;\" class=\"wp-image-237543\" width=\"303\" height=\"623\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Messenger-Filter-1.png 464w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Messenger-Filter-1-146x300.png 146w\" sizes=\"(max-width: 303px) 100vw, 303px\" \/><figcaption>\u4fe1\u4f7f\u5bf9\u8bdd\u8fc7\u6ee4\u5668\u3002<\/figcaption><\/figure>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u70b9\u51fb\u5bf9\u8bdd\u4ee5\u5c06\u5176\u8c03\u51fa\u3002 \u60a8\u5c06\u5728 Messenger \u4e2d\u627e\u5230\u6765\u81ea\u5ba2\u6237\u7684\u6d88\u606f\u4ee5\u53ca\u5185\u90e8\u6d88\u606f\u3002 \u60a8\u8fd8\u53ef\u4ee5\u5728 Messenger \u4e2d\u521b\u5efa\u65b0\u7684\u5185\u90e8\u5bf9\u8bdd\u3002 \u5185\u90e8\u6d88\u606f\u4ec5\u4f9b\u60a8\u7684\u56e2\u961f\u4f7f\u7528\uff0c\u5ba2\u6237\u65e0\u6cd5\u770b\u5230\u3002 \u60a8\u53ef\u4ee5\u952e\u5165\u6d88\u606f\u3001\u9644\u52a0\u6587\u4ef6\u6216\u5c06\u67d0\u4eba\u4f5c\u4e3a\u5173\u6ce8\u8005\u6dfb\u52a0\u5230\u5bf9\u8bdd\u4e2d\u3002 \u5173\u6ce8\u8005\u5c06\u6536\u5230\u6709\u5173\u5bf9\u8bdd\u7684\u901a\u77e5\u3002 <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Internal-Mobile-With-File-1.png\" alt=\"\" class=\"wp-image-237556\" width=\"348\" height=\"716\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Internal-Mobile-With-File-1.png 464w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Internal-Mobile-With-File-1-146x300.png 146w\" sizes=\"(max-width: 348px) 100vw, 348px\" \/><figcaption>\u5e26\u6709\u9644\u4ef6\u7684\u65b0\u5185\u90e8\u5bf9\u8bdd\u3002 \u7f16\u5199\u6d88\u606f\u65f6\u6309\u56de\u5f62\u9488\u56fe\u6807\u4ee5\u5728\u4fe1\u4f7f\u4e2d\u9644\u52a0\u6587\u4ef6\u3002 <\/figcaption><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-create-items-in-mobile-forms\">\u5728\u79fb\u52a8\u8bbe\u5907\u4e2d\u521b\u5efa\u9879\u76ee &#8211; \u8868\u5355<\/h2>\n\n<p class=\"wp-block-paragraph\">\u4e0e Web 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class=\"wp-block-paragraph\">\u6709\u5173\u81ea\u5b9a\u4e49\u5b57\u6bb5\u7684\u8be6\u7ec6\u4fe1\u606f\uff1a<a href=\"https:\/\/onedesk.com\/zh-hans\/videos\/%e8%87%aa%e5%ae%9a%e4%b9%89%e5%ad%97%e6%ae%b5%e6%9d%a1%e4%bb%b6%e8%a7%86%e9%a2%91\/\">\u81ea\u5b9a\u4e49\u5b57\u6bb5<\/a><\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Forms-1.png\" alt=\"\" class=\"wp-image-237569\" width=\"311\" height=\"639\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Forms-1.png 464w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Forms-1-146x300.png 146w\" sizes=\"(max-width: 311px) 100vw, 311px\" \/><figcaption>\u60a8\u53ef\u4ee5\u521b\u5efa\u7684\u53ef\u7528\u9879\u76ee\u793a\u4f8b\u3002 \u70b9\u51fb\u5e95\u90e8\u7684\u8868\u683c\u3002 \u7136\u540e\u9009\u62e9\u8981\u521b\u5efa\u7684\u9879\u76ee\u3002<\/figcaption><\/figure>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Create-Ticket-l.png\" alt=\"\" class=\"wp-image-237495\" width=\"280\" height=\"576\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Create-Ticket-l.png 361w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Mobile-Create-Ticket-l-146x300.png 146w\" sizes=\"(max-width: 280px) 100vw, 280px\" \/><figcaption>\u9009\u62e9\u9879\u76ee\u4f1a\u6253\u5f00\u9879\u76ee\u7684\u8868\u5355\u3002 \u8fd9\u662f\u5728\u79fb\u52a8\u8bbe\u5907\u4e0a\u521b\u5efa\u7968\u8bc1\u7684\u793a\u4f8b\u8868\u5355\u3002<\/figcaption><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">\u76f8\u5173\u6587\u7ae0<\/h2>\n\n<ul class=\"wp-block-list\"><li><a 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