{"id":250662,"date":"2023-06-20T15:36:57","date_gmt":"2023-06-20T15:36:57","guid":{"rendered":"https:\/\/onedesk.com\/%e5%88%9b%e5%bb%ba%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e7%9f%a5%e8%af%86%e5%ba%93\/"},"modified":"2023-12-22T21:26:12","modified_gmt":"2023-12-22T21:26:12","slug":"%e5%88%9b%e5%bb%ba%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e7%9f%a5%e8%af%86%e5%ba%93","status":"publish","type":"post","link":"https:\/\/onedesk.com\/zh-hans\/%e5%88%9b%e5%bb%ba%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e7%9f%a5%e8%af%86%e5%ba%93\/","title":{"rendered":"\u521b\u5efa\u5ba2\u6237\u670d\u52a1\u77e5\u8bc6\u5e93"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u5ba2\u6237\u670d\u52a1\u77e5\u8bc6\u5e93\u662f\u5ba2\u6237\u7684\u4fe1\u606f\u4e2d\u5fc3\u3002 \u5b83\u88ab\u8ba4\u4e3a\u662f\u4efb\u4f55\u89c4\u6a21\u6216\u884c\u4e1a\u7684\u516c\u53f8\u5fc5\u4e0d\u53ef\u5c11\u7684\u81ea\u52a9\u670d\u52a1\u9009\u9879\u3002 \u77e5\u8bc6\u5e93 \uff08KB\uff09 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\u6587\u7ae0\u901a\u5e38\u6309\u7c7b\u522b\u8fdb\u884c\u7ec4\u7ec7\uff0c\u4ee5\u5e2e\u52a9\u67e5\u627e\u3002 \u5ba2\u6237\u53ef\u4ee5\u6d4f\u89c8\u7c7b\u522b\u548c\u641c\u7d22\u6587\u7ae0\u4ee5\u627e\u5230\u4ed6\u4eec\u9700\u8981\u7684\u7b54\u6848\u3002<\/p>\n\n<div style=\"height:71px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-benefits-of-a-customer-service-knowledgebase\">\u5ba2\u6237\u670d\u52a1\u77e5\u8bc6\u5e93\u7684\u4f18\u52bf<\/h2>\n\n<ol class=\"wp-block-list\">\n<li><strong>\u5ba2\u6237\u6ee1\u610f\u5ea6 <\/strong>&#8211; \u77e5\u8bc6\u5e93\u53ef\u4ee5\u4f7f\u5ba2\u6237\u81ea\u5df1\u627e\u5230\u7b54\u6848\u3002 \u901a\u5e38\uff0c\u5ba2\u6237\u66f4\u559c\u6b22\u6839\u636e\u81ea\u5df1\u7684\u6761\u4ef6\u5bfb\u6c42\u7b54\u6848\uff0c\u56e0\u4e3a\u8fd9\u901a\u5e38\u662f\u4e00\u4e2a\u5feb\u901f\u7075\u6d3b\u7684\u9009\u62e9\u3002 \u63d0\u4f9b\u8fd9\u4e9b <a href=\"https:\/\/onedesk.com\/zh-hans\/%e7%94%a8%e4%be%8b\/%e8%87%aa%e6%88%91%e6%9c%8d%e5%8a%a1\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u81ea\u52a9\u670d\u52a1\u9009\u9879 <\/a>\u8fd8\u8868\u660e\u60a8\u5173\u5fc3\u5ba2\u6237\u3002  <\/li>\n\n\n\n<li><strong>\u8282\u7701\u6210\u672c\u548c\u65f6\u95f4 <\/strong>&#8211; \u6ca1\u6709\u77e5\u8bc6\u5e93\uff0c\u5ba2\u6237\u5c31\u4f1a\u8499\u5728\u9f13\u91cc\u3002 \u5982\u679c\u4ed6\u4eec\u627e\u4e0d\u5230\u7b54\u6848\uff0c\u4ed6\u4eec\u8981\u4e48\u611f\u5230\u6cae\u4e27\uff0c\u8981\u4e48\u521b\u5efa\u4e00\u5f20\u7968\uff08\u6216\u591a\u5f20\u7968\uff01 \u53e6\u4e00\u65b9\u9762\uff0c\u901a\u8fc7\u77e5\u8bc6\u5e93\uff0c\u5ba2\u6237\u53ef\u4ee5\u5e2e\u52a9\u81ea\u5df1\u5e76\u6839\u636e\u81ea\u5df1\u7684\u6761\u4ef6\u627e\u5230\u7b54\u6848\u3002 \u5f52\u6839\u7ed3\u5e95\uff0c\u77e5\u8bc6\u5e93\u662f\u4e00\u79cd\u6295\u8d44\u3002 \u5b83\u53ef\u4ee5\u51cf\u5c11\u7968\u52a1\u91cf\u4ee5\u53ca\u4ee3\u7406\u56de\u7b54\u95ee\u9898\u6240\u82b1\u8d39\u7684\u65f6\u95f4\u3002<\/li>\n\n\n\n<li><strong>\u53ef\u6269\u5c55\u6027<\/strong> &#8211; \u8bb8\u591a\u77e5\u8bc6\u5e93\u8f6f\u4ef6\uff08\u5982 <a href=\"https:\/\/onedesk.com\/zh-hans\/\" target=\"_blank\" rel=\"noreferrer noopener\">OneDesk<\/a>\uff09\u90fd\u63d0\u4f9b\u4e86\u6dfb\u52a0\u65b0\u5185\u5bb9\u3001\u91cd\u65b0\u914d\u7f6e\u4fe1\u606f\u4f53\u7cfb\u7ed3\u6784\u751a\u81f3\u521b\u5efa\u591a\u4e2a\u77e5\u8bc6\u5e93\u7684\u529f\u80fd\u3002 \u56e0\u6b64\uff0c\u968f\u7740\u516c\u53f8\u7684\u53d1\u5c55\u548c\u53d8\u5316\uff0c\u60a8\u7684\u77e5\u8bc6\u5e93\u4e5f\u4f1a\u4e0d\u65ad\u589e\u957f\u3002  <\/li>\n\n\n\n<li><strong>24\/7 \u5168\u5929\u5019\u53ef\u7528\u6027<\/strong> &#8211; \u5373\u4f7f\u5728\u5de5\u4f5c\u65f6\u95f4\u4e4b\u5916\uff0c\u5ba2\u6237\u4e5f\u53ef\u4ee5\u4f7f\u7528\u77e5\u8bc6\u5e93\u6765\u89e3\u51b3\u4ed6\u4eec\u7684\u95ee\u9898\u3002 \u77e5\u8bc6\u5e93\u7684\u8fd9\u4e00\u65b9\u9762\u5bf9\u4e8e\u62e5\u6709\u5168\u7403\u5ba2\u6237\u7fa4\u7684\u516c\u53f8\u81f3\u5173\u91cd\u8981\u3002  <\/li>\n<\/ol>\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Software-Knowledgebase-1024x614.png\" alt=\"&#x8F6F;&#x4EF6;&#x516C;&#x53F8;&#x77E5;&#x8BC6;&#x5E93;\" class=\"wp-image-237889\" width=\"598\" height=\"359\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Software-Knowledgebase-1024x614.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Software-Knowledgebase-300x180.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Software-Knowledgebase-768x461.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Software-Knowledgebase.png 1027w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/><\/figure>\n\n<div style=\"height:51px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">\u4f7f\u7528\u5ba2\u6237\u77e5\u8bc6\u5e93\u8f6f\u4ef6<\/h2>\n\n<p class=\"wp-block-paragraph\">\u5230\u76ee\u524d\u4e3a\u6b62\uff0c\u5b9e\u73b0\u77e5\u8bc6\u5e93\u7684\u6700\u6709\u6548\u65b9\u6cd5\u662f\u5229\u7528 <a href=\"https:\/\/onedesk.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e5%ba%94%e7%94%a8\/%e7%9f%a5%e8%af%86%e5%ba%93%e8%bd%af%e4%bb%b6\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u77e5\u8bc6\u5e93\u8f6f\u4ef6<\/a>\u3002 \u8fd9\u4e9b\u5de5\u5177\u63d0\u4f9b\u4e86\u5404\u79cd\u529f\u80fd\u6765\u7ef4\u62a4\u3001\u521b\u5efa\u3001\u7f16\u8f91\u548c\u90e8\u7f72\u77e5\u8bc6\u5e93\u3002  <\/p>\n\n<p class=\"wp-block-paragraph\">\u6709\u4e0d\u540c\u7c7b\u578b\u7684\u77e5\u8bc6\u5e93\u8f6f\u4ef6\uff0c\u4f8b\u5982 Wiki \u7c7b\u578b\u3001<a href=\"https:\/\/en.wikipedia.org\/wiki\/WYSIWYG\" target=\"_blank\" rel=\"noreferrer noopener\"> \u6240\u89c1\u5373\u6240\u5f97 <\/a>\u6837\u5f0f\u5de5\u5177\u3001\u5177\u6709\u6587\u672c\u7f16\u8f91\u5668\u6837\u5f0f\u7684 KB\u3002 \u6bcf\u79cd\u7c7b\u578b\u7684 KB \u90fd\u6709\u5176\u4f18\u70b9\u548c\u4f18\u70b9\u3002 \u4f8b\u5982\uff0c\u6587\u672c\u7f16\u8f91\u5668\u6837\u5f0f KB \u7684\u4e00\u4e9b\u597d\u5904\u662f\u6613\u4e8e\u4f7f\u7528\u3002 \u4efb\u4f55\u4f7f\u7528\u8fc7Word\u6216Google Docs\u7b49\u6587\u672c\u7f16\u8f91\u5668\u7684\u4eba\u90fd\u53ef\u4ee5\u62ff\u8d77\u5b83\u5e76\u4f7f\u7528\u5b83\u3002 \u53e6\u4e00\u65b9\u9762\uff0c\u8fd9\u4e9b\u5de5\u5177\u5728\u81ea\u5b9a\u4e49\u6587\u7ae0\u5e03\u5c40\u65b9\u9762\u7684\u9009\u62e9\u53ef\u80fd\u8f83\u5c11\u3002  <\/p>\n\n<p class=\"wp-block-paragraph\">\u67d0\u4e9b\u77e5\u8bc6\u5e93\u8f6f\u4ef6\u8fd8\u5305\u62ec\u5176\u4ed6\u81ea\u52a9\u670d\u52a1\u6216\u652f\u6301\u5de5\u5177\uff0c\u4f8b\u5982\u95e8\u6237\u3001\u7535\u5b50\u90ae\u4ef6\u96c6\u6210\u6216\u81ea\u52a8\u56de\u590d\u3002 \u4f8b\u5982\uff0cOneDesk \u662f\u4e00\u6b3e\u529f\u80fd\u9f50\u5168\u7684\u8f6f\u4ef6\uff0c\u5728\u5ba2\u6237\u77e5\u8bc6\u5e93\u5de5\u5177\u4e4b\u4e0a\u63d0\u4f9b\u4e00\u5957\u5ba2\u6237\u652f\u6301\u529f\u80fd\u3002 OneDesk \u77e5\u8bc6\u5e93\u63d0\u4f9b\u4e86\u4e00\u4e2a\u7b80\u5355\u6613\u7528\u7684\u5bcc\u6587\u672c\u7f16\u8f91\u5668\u6837\u5f0f KB\u3002 \u4efb\u4f55\u56e2\u961f\u6210\u5458\u90fd\u53ef\u4ee5\u8f7b\u677e\u4f7f\u7528\u3002 \u53ea\u9700\u5728\u6587\u7ae0\u8be6\u7ec6\u4fe1\u606f\u5b57\u6bb5\u4e2d\u952e\u5165\u6216\u7c98\u8d34\u6587\u672c\u5373\u53ef\u3002 \u7136\u540e\uff0c\u4f7f\u7528\u5de5\u5177\u680f\u8bbe\u7f6e\u6587\u672c\u683c\u5f0f\u3002 \u60a8\u53ef\u4ee5\u4f7f\u7528\u81ea\u5b9a\u4e49\u989c\u8272\u548c\u5fbd\u6807\u8bbe\u7f6e\u77e5\u8bc6\u5e93\u7684\u6837\u5f0f\u4ee5\u9002\u5408\u60a8\u7684\u54c1\u724c\u3002  <\/p>\n\n<div style=\"height:64px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">\u521b\u5efa\u9762\u5411\u5ba2\u6237\u7684\u77e5\u8bc6\u5e93\u7684\u63d0\u793a<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>\u786e\u5b9a\u60a8\u7684\u5e38\u89c1\u95ee\u9898<\/strong> &#8211; \u4e0e\u60a8\u7684\u56e2\u961f\u4ea4\u8c08\uff01 \u60a8\u7684\u652f\u6301\u56e2\u961f\u6216\u62c5\u4efb\u9762\u5411\u5ba2\u6237\u89d2\u8272\u7684\u4efb\u4f55\u5176\u4ed6\u4eba\u53ef\u80fd\u5df2\u7ecf\u4e86\u89e3\u60a8\u7684\u5ba2\u6237\u5728\u54ea\u4e9b\u65b9\u9762\u9047\u5230\u56f0\u96be\u3002 \u8fd8\u53ef\u4ee5\u8003\u8651\u67e5\u770b\u65e7\u7968\u8bc1\u6216\u901a\u4fe1\uff0c\u4ee5\u786e\u5b9a\u5e38\u89c1\u7684\u5ba2\u6237\u75db\u70b9\u3002  <\/li>\n\n\n\n<li><strong>\u521b\u5efa\u5185\u5bb9\u4e30\u5bcc\u7684\u6587\u7ae0<\/strong>\u3002\n<ul class=\"wp-block-list\">\n<li>\u5305\u62ec\u5ba2\u6237\u4e86\u89e3\u95ee\u9898\u6216\u5b8c\u6210\u4efb\u52a1\u6240\u9700\u7684\u6240\u6709\u5fc5\u8981\u4fe1\u606f\u3002 \u4f46\u4e0d\u8981\u628a\u4e8b\u60c5\u590d\u6742\u5316\uff01  <\/li>\n\n\n\n<li>\u786e\u4fdd\u60a8\u7684\u6587\u7ae0\u7ed3\u6784\u826f\u597d\u3002 \u5982\u679c\u4e3b\u9898\u5f88\u590d\u6742\uff0c\u8bf7\u5c06\u6587\u7ae0\u5206\u89e3\u4e3a\u5408\u4e4e\u903b\u8f91\u548c\u6709\u7ec4\u7ec7\u7684\u6b65\u9aa4\u3002 \u4f7f\u7528\u7a7a\u683c\u3001\u9879\u76ee\u7b26\u53f7\u6216\u7f16\u53f7\u5217\u8868\u5206\u89e3\u5185\u5bb9\u3002 \u7ed3\u6784\u5316\u6587\u7ae0\u66f4\u5177\u53ef\u8bfb\u6027\uff0c\u4e5f\u66f4\u5bb9\u6613\u6d4f\u89c8\uff0c\u5141\u8bb8\u5ba2\u6237\u89e3\u6790\u4ed6\u4eec\u9700\u8981\u7684\u4fe1\u606f\u3002  <\/li>\n\n\n\n<li>\u8bb0\u4f4f\u4f60\u7684\u89c2\u4f17\uff01 \u8c01\u662f\u60a8\u7684\u5ba2\u6237\uff1f \u4f8b\u5982\uff0c\u666e\u901a\u5ba2\u6237\u53ef\u80fd\u9700\u8981\u60a8\u5b9a\u4e49\u6280\u672f\u672f\u8bed\u6216\u907f\u514d\u4f7f\u7528\u884c\u8bdd\u3002<\/li>\n\n\n\n<li>\u5305\u62ec\u56fe\u50cf\u3001\u89c6\u9891\u6216\u9644\u4ef6\uff0c\u4ee5\u5e2e\u52a9\u7406\u89e3\u5e76\u63d0\u4f9b\u5b8c\u6574\u7684\u6e05\u6670\u5ea6\u3002  <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u5b9a\u4e49\u76f4\u89c2\u7684\u7c7b\u522b<\/strong><strong>\u5e76\u7ec4\u7ec7\u60a8\u7684\u6587\u7ae0<\/strong> &#8211; \u60a8\u7684\u7c7b\u522b\u5305\u542b\u60a8\u7684\u6587\u7ae0\u3002 \u7c7b\u522b\u6709\u52a9\u4e8e\u6587\u7ae0\u7684\u53ef\u6d4f\u89c8\u6027\u548c\u53ef\u67e5\u627e\u6027\u3002 \u60a8\u5e94\u8be5\u6709\u8db3\u591f\u7684\u7c7b\u522b\u6765\u8f7b\u677e\u5bf9\u60a8\u7684\u6587\u7ae0\u8fdb\u884c\u5206\u7c7b\uff0c\u4f46\u4e0d\u8981\u592a\u591a\uff0c\u4ee5\u514d\u8ba9\u60a8\u7684\u5ba2\u6237\u4e0d\u77e5\u6240\u63aa\u3002<\/li>\n<\/ul>\n\n<div style=\"height:65px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">\u5982\u4f55\uff1a\u5728 OneDesk \u4e2d\u521b\u5efa\u5ba2\u6237\u77e5\u8bc6\u5e93<\/h2>\n\n<div style=\"height:7px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">\u521b\u5efa\u7c7b\u522b\u548c\u7236\u7c7b\u522b<\/h3>\n\n<p class=\"wp-block-paragraph\">\u9996\u5148\uff0c\u8ba9\u6211\u4eec\u89e3\u91ca\u4e00\u4e0b\u77e5\u8bc6\u5e93\u7684\u7ed3\u6784\u3002OneDesk \u5ba2\u6237\u670d\u52a1\u77e5\u8bc6\u5e93\u7531\u7236\u7c7b\u522b\u3001\u7c7b\u522b\u548c\u6587\u7ae0\u7ec4\u6210\u3002\u60a8\u7684\u5ba2\u6237\u6d4f\u89c8\u7236\u7c7b\u522b\u548c\u7c7b\u522b\u4ee5\u67e5\u627e\u6587\u7ae0\u3002\uff08\u4ed6\u4eec\u8fd8\u53ef\u4ee5\u4f7f\u7528\u5185\u7f6e\u641c\u7d22\u529f\u80fd:)\uff09\u3002\u7236\u7c7b\u522b\u662f\u7ec4\u7ec7\u7684\u6700\u9ad8\u7ea7\u522b\u3002\u5b83\u4eec\u5305\u542b\u60a8\u7684\u7c7b\u522b\uff0c\u4f46\u662f\u53ef\u9009\u7684\u3002\u4f7f\u7528\u7236\u7c7b\u522b\u63d0\u4f9b\u66f4\u591a\u7ed3\u6784\u3002\u63a5\u4e0b\u6765\u662f\u7c7b\u522b\uff0c\u5176\u4e2d\u5305\u542b\u60a8\u7684\u6587\u7ae0\u3002\u60a8\u9700\u8981\u6709\u51e0\u4e2a\u7c7b\u522b\u3002  <\/p>\n\n<p class=\"wp-block-paragraph\">\u5728\u5f00\u59cb\u4e4b\u524d\uff0c\u8bf7\u8003\u8651\u60a8\u5e0c\u671b\u5982\u4f55\u7ec4\u7ec7\u6587\u7ae0\u3002 \u4f8b\u5982\uff0c\u5982\u679c\u60a8\u662f <a href=\"https:\/\/onedesk.com\/zh-hans\/%e8%a1%8c%e4%b8%9a\/%e6%95%99%e8%82%b2\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u6559\u80b2\u673a\u6784<\/a>\uff0c\u5219\u53ef\u80fd\u6709\u201c\u62db\u751f\u201d\u3001\u201c\u878d\u8d44\u201d\u6216\u201c\u8bfe\u7a0b\u201d\u7b49\u7c7b\u522b\u3002 \u5c3d\u91cf\u4fdd\u6301\u7c7b\u522b\u53ca\u5176\u540d\u79f0\u76f4\u89c2\u3002 \u5ba2\u6237\u4e0d\u5fc5\u4e3a\u4e86\u627e\u5230\u4ed6\u4eec\u9700\u8981\u7684\u4e1c\u897f\u800c\u8003\u8651\u592a\u591a\u3002 OneDesk \u4e2d\u7684\u7c7b\u522b\u59cb\u7ec8\u53ef\u4ee5\u91cd\u547d\u540d\u6216\u91cd\u65b0\u6392\u5e8f\uff0c\u56e0\u6b64\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\u5f88\u5bb9\u6613\u66f4\u6539\u5185\u5bb9\u3002  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/HelpCenter-Categories.png\" alt=\"\" class=\"wp-image-249914\" width=\"369\" height=\"378\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/HelpCenter-Categories.png 462w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/HelpCenter-Categories-293x300.png 293w\" sizes=\"(max-width: 369px) 100vw, 369px\" \/><\/figure>\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">\u64b0\u5199\u548c\u53d1\u5e03\u60a8\u7684\u6587\u7ae0<\/h3>\n\n<p class=\"wp-block-paragraph\">\u521b\u5efa\u77e5\u8bc6\u5e93\u7684\u4e0b\u4e00\u6b65\u975e\u5e38\u91cd\u8981 &#8211; \u521b\u5efa\u60a8\u7684\u6587\u7ae0\uff01 \u4e0e\u7c7b\u522b\u4e00\u6837\uff0c\u60a8\u7684\u6587\u7ae0\u53ef\u80fd\u4f1a\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\u800c\u53d8\u5316\u3002 \u4f46\u4ece\u51e0\u4e2a\u91cd\u8981\u7684\u5f00\u59cb\u3002 \u8fd9\u4e9b\u6587\u7ae0\u5e94\u5305\u62ec\u6700\u5e38\u89c1\u95ee\u9898\u7684\u7b54\u6848\u3002 \u5ba2\u6237\u4e0d\u65ad\u8be2\u95ee\u5982\u4f55\u91cd\u7f6e\u5bc6\u7801\uff1f \u542c\u8d77\u6765\u50cf\u662f\u77e5\u8bc6\u5e93\u6587\u7ae0\u7684\u826f\u597d\u5019\u9009\u8005\u3002 OneDesk \u5ba2\u6237\u670d\u52a1\u77e5\u8bc6\u5e93\u63d0\u4f9b\u4e86\u521b\u5efa\u975e\u5e38\u5f3a\u5927\u7684\u6587\u7ae0\u7684\u80fd\u529b\u3002 \u60a8\u53ef\u4ee5\u5305\u62ec\u56fe\u50cf\uff0c\u89c6\u9891\uff0c\u9644\u4ef6\uff0c\u5f53\u7136\u8fd8\u6709\u6587\u672c\u3002 \u6700\u597d\u5305\u542b\u56fe\u50cf\u6216\u89c6\u9891\u7b49\u8d44\u6e90\uff0c\u5c24\u5176\u662f\u5bf9\u4e8e\u66f4\u590d\u6742\u7684\u4e3b\u9898\u3002 \u8bf7\u8bb0\u4f4f\u8fd8\u8981\u4f7f\u7528\u7a7a\u683c\u3001\u6807\u9898\u548c\u9879\u76ee\u7b26\u53f7\u5217\u8868\u7b49\u683c\u5f0f\uff0c\u4ee5\u4fdd\u6301\u6587\u7ae0\u4e95\u4e95\u6709\u6761\u4e14\u53ef\u8bfb\u3002  <\/p>\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">\u4f7f\u5ba2\u6237\u53ef\u4ee5\u8bbf\u95ee\u60a8\u7684\u77e5\u8bc6\u5e93<\/h3>\n\n<p class=\"wp-block-paragraph\">Lasty\uff0c\u53ef\u4ee5\u8bf4\u662f\u6700\u91cd\u8981\u7684\u4e00\u6b65\uff0c\u662f\u8ba9\u60a8\u7684\u5ba2\u6237\u53ef\u4ee5\u8bbf\u95ee\u77e5\u8bc6\u5e93\u3002 \u6bd5\u7adf\uff0c\u5982\u679c\u60a8\u7684\u5ba2\u6237\u627e\u4e0d\u5230\u60a8\u7684\u77e5\u8bc6\u5e93\uff0c\u4ed6\u4eec\u5c31\u4e0d\u4f1a\u4f7f\u7528\u5b83\uff01 \u81ea\u52a9\u670d\u52a1\u7684\u6700\u4f73\u5b9e\u8df5\u4e4b\u4e00\u662f\u4f7f\u60a8\u7684\u77e5\u8bc6\u5e93\u53ef\u4ece\u591a\u4e2a\u4f4d\u7f6e\u8bbf\u95ee\u3002 OneDesk \u662f\u4e00\u4e2a\u975e\u5e38\u7075\u6d3b\u4e14\u53ef\u914d\u7f6e\u7684\uff0c\u8fd9\u5305\u62ec\u60a8\u5982\u4f55\u5b9e\u73b0\u77e5\u8bc6\u5e93\u3002 OneDesk \u63d0\u4f9b\u4e86\u4e00\u4e2a <a href=\"https:\/\/onedesk.com\/zh-hans\/%e7%89%b9%e5%be%81%e7%b4%a2%e5%bc%95\/%e7%bd%91%e7%bb%9c%e5%b0%8f%e9%83%a8%e4%bb%b6\/\" target=\"_blank\" rel=\"noreferrer noopener\">Web \u5c0f\u90e8\u4ef6<\/a>\uff0c\u53ef\u4ee5\u5d4c\u5165\u5230\u60a8\u7684\u7f51\u7ad9\u4e2d\u3002 Web \u5fae\u4ef6\u5728\u7f51\u9875\u7684\u4e00\u89d2\u663e\u793a\u4e3a\u6c14\u6ce1\u3002 \u901a\u8fc7\u6253\u5f00\u5c0f\u7ec4\u4ef6\uff0c\u5ba2\u6237\u53ef\u4ee5\u8bbf\u95ee\u77e5\u8bc6\u5e93\u6216\u5176\u4ed6<a href=\"https:\/\/onedesk.com\/customer-apps\" target=\"_blank\" rel=\"noreferrer noopener\"> \u5ba2\u6237\u5e94\u7528\u7a0b\u5e8f<\/a>\u3002 \u5c0f\u90e8\u4ef6\u662f\u4f7f\u77e5\u8bc6\u5e93\u4e0a\u7ebf\u7684\u4e00\u79cd\u65b9\u5f0f\uff0c\u4e5f\u662f\u5ba2\u6237\u67e5\u627e\u77e5\u8bc6\u5e93\u7684\u6700\u5bb9\u6613\u8bbf\u95ee\u7684\u65b9\u6cd5\u4e4b\u4e00\u3002 \u60a8\u8fd8\u53ef\u4ee5\u4e3a\u5ba2\u6237\u63d0\u4f9b\u77e5\u8bc6\u5e93\u7684\u94fe\u63a5\u3002 \u6211\u4eec\u5efa\u8bae\u60a8\u5c06\u5ba2\u6237\u670d\u52a1\u77e5\u8bc6\u5e93\u94fe\u63a5\u5230\u60a8\u7684\u7f51\u7ad9\u5bfc\u822a\u6216\u7535\u5b50\u90ae\u4ef6\u7b7e\u540d\u3002  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application.webp\" alt=\"&#x6D77;&#x6D0B;&#x7A7A;&#x95F4;&#x89C4;&#x5212;&#x77E5;&#x8BC6;&#x5E93;\" class=\"wp-image-232872\" width=\"646\" height=\"309\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application.webp 867w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application-300x144.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application-768x368.webp 768w\" sizes=\"(max-width: 646px) 100vw, 646px\" \/><\/figure>\n\n<div style=\"height:67px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-left wp-block-paragraph\"><em><a href=\"https:\/\/onedesk.com\/zh-hans\/%e5%85%8d%e8%b4%b9%e6%b3%a8%e5%86%8c-2\/\"> \u514d\u8d39\u8bd5\u7528 OneDesk 14 \u5929<\/a>\u3002 \u65e0\u9700\u4fe1\u7528\u5361\u3002 <\/em><\/p>\n\n<div style=\"height:66px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">\u76f8\u5173\u6587\u7ae0<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/onedesk.com\/self-service-best-practices\/\">\u81ea\u52a9\u670d\u52a1\u6700\u4f73\u5b9e\u8df5<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/onedesk.com\/zh-hans\/%e5%b0%86%e5%ba%94%e7%94%a8%e7%a8%8b%e5%ba%8f%e6%b7%bb%e5%8a%a0%e5%88%b0%e6%82%a8%e7%9a%84%e7%bd%91%e7%ab%99\/\">\u5982\u4f55\u5c06\u5ba2\u6237\u5e94\u7528\u653e\u5728\u60a8\u7684\u7f51\u7ad9\u4e0a<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f71c47ec-045b-4279-ad8e-e83c91ade63a\">\u8bbe\u7f6e\u548c\u914d\u7f6e\u77e5\u8bc6\u5e93<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u5ba2\u6237\u670d\u52a1\u77e5\u8bc6\u5e93\u662f\u5ba2\u6237\u7684\u4fe1\u606f\u4e2d\u5fc3\u3002 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