{"id":256230,"date":"2023-09-06T13:20:43","date_gmt":"2023-09-06T13:20:43","guid":{"rendered":"https:\/\/onedesk.com\/%e9%a2%84%e8%ae%be%e5%9b%9e%e5%a4%8d%e5%b8%ae%e5%8a%a9%e5%8f%b0\/"},"modified":"2023-09-06T13:21:18","modified_gmt":"2023-09-06T13:21:18","slug":"%e9%a2%84%e8%ae%be%e5%9b%9e%e5%a4%8d%e5%b8%ae%e5%8a%a9%e5%8f%b0","status":"publish","type":"post","link":"https:\/\/onedesk.com\/zh-hans\/%e9%a2%84%e8%ae%be%e5%9b%9e%e5%a4%8d%e5%b8%ae%e5%8a%a9%e5%8f%b0\/","title":{"rendered":"\u5e2e\u52a9\u53f0\u7684\u9884\u8bbe\u56de\u590d"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u9884\u8bbe\u56de\u590d\u662f\u4efb\u4f55\u5e2e\u52a9\u53f0\u7cfb\u7edf\u7684\u5fc5\u5907\u5de5\u5177\u3002 \u9884\u5236\u56de\u590d\u662f\u9884\u5148\u7f16\u5199\u7684\u56de\u590d\uff0c\u53ef\u7528\u4e8e\u56de\u590d\u4ece\u5ba2\u6237\u90a3\u91cc\u6536\u5230\u7684\u95ee\u9898\u548c\u95ee\u9898\u3002 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class=\"wp-block-heading\" id=\"h-why-use-canned-responses-in-your-help-desk\">\u4e3a\u4ec0\u4e48\u8981\u5728\u5e2e\u52a9\u53f0\u4e2d\u4f7f\u7528\u9884\u8bbe\u56de\u590d\uff1f<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>\u8282\u7701\u65f6\u95f4<\/strong> &#8211; \u4e3a\u4ec0\u4e48\u8981\u82b1\u65f6\u95f4\u5199\u51fa\u56de\u590d\uff1f \u4f7f\u7528\u9884\u8bbe\u56de\u590d\uff0c\u60a8\u53ea\u9700\u5355\u51fb\u4e00\u4e0b\u5373\u53ef\u63d2\u5165\u6d88\u606f\u3002 \u8fd9\u5c06\u4e3a\u60a8\u7684\u516c\u53f8\u8282\u7701\u5927\u91cf\u65f6\u95f4\u548c\u91d1\u94b1\u3002  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u63d0\u9ad8\u6548\u7387 <\/strong>&#8211; \u4e0e\u4e0a\u8ff0\u89c2\u70b9\u7c7b\u4f3c\uff0c\u9884\u8bbe\u54cd\u5e94\u4f7f\u5de5\u4f5c\u6548\u7387\u66f4\u9ad8\u3002 \u901a\u8fc7\u5728\u6280\u672f\u652f\u6301\u4e2d\u4f7f\u7528\u9884\u8bbe\u56de\u590d\u6765\u7b80\u5316\u89e3\u51b3\u6d41\u7a0b\u3002 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start=\"5\">\n<li>\u5173\u95ed\u5de5\u5355\u65f6\u901a\u77e5\u5ba2\u6237\u3002<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">\u8f7b\u677e\u8ba9\u60a8\u7684\u5ba2\u6237\u4e86\u89e3\u4ed6\u4eec\u7684\u5de5\u5355\u72b6\u6001\u3002  <\/p>\n\n<ol class=\"wp-block-list\" start=\"6\">\n<li>\u5f81\u6c42\u6709\u5173\u60a8\u7684\u4ea7\u54c1\u3001\u670d\u52a1\u6216\u652f\u6301\u7ea7\u522b\u7684\u53cd\u9988\u3002<\/li>\n<\/ol>\n\n<ol class=\"wp-block-list\" start=\"7\">\n<li>\u5411\u60a8\u7684\u5ba2\u6237\u9053\u6b49\u3002<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">\u5ba2\u6237\u9762\u4e34\u95ee\u9898\u6216\u5ef6\u8fdf\uff1f \u53d1\u9001\u9884\u8bbe\u56de\u590d\u4ee5\u5411\u60a8\u7684\u5ba2\u6237\u9053\u6b49\u3002 \u7f50\u5934\u56de\u590d\u5141\u8bb8\u4ee3\u7406\u5546\u8fc5\u901f\u505a\u51fa\u56de\u5e94\uff0c\u540c\u65f6\u4ecd\u7136\u53d1\u9001\u4e00\u4efd\u5199\u5f97\u5f88\u597d\u4e14\u5bcc\u6709\u540c\u60c5\u5fc3\u7684\u9053\u6b49\u3002  <\/p>\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-best-practice-for-canned-responses\">\u9884\u8bbe\u56de\u590d\u7684\u6700\u4f73\u505a\u6cd5<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>\u4fdd\u6301\u60a8\u7684\u56de\u590d\u4e2a\u6027\u5316\u3002  <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">\u7f50\u5934\u53cd\u5e94\u7684\u4e00\u4e2a\u6311\u6218\u662f\u542c\u8d77\u6765\u50cf\u673a\u5668\u4eba\u6216\u6ca1\u6709\u4eba\u60c5\u5473\u3002 \u5e78\u8fd0\u7684\u662f\uff0c\u6709\u4e00\u4e9b\u5de5\u5177\uff0c\u4f8b\u5982\u52a8\u6001\u5c5e\u6027\uff0c\u53ef\u4ee5\u5e2e\u52a9\u60a8\u4e2a\u6027\u5316\u60a8\u7684\u7f50\u5934\u56de\u590d\uff0c\u800c\u65e0\u9700\u989d\u5916\u7684\u52aa\u529b\u3002 \u52a8\u6001\u5c5e\u6027\u53ef\u4ee5\u5d4c\u5165\u5230\u9884\u8bbe\u54cd\u5e94\u4e2d\uff0c\u5e76\u5c06\u6839\u636e\u4e0a\u4e0b\u6587\u81ea\u52a8\u751f\u6210\u5185\u5bb9\u3002 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OneDesk \u8fd8\u5305\u62ec\u4e00\u9879\u79f0\u4e3a\u201c\u4fdd\u5b58\u56de\u590d\u201d\u6216\u201c\u9884\u8bbe\u56de\u590d\u201d\u7684\u529f\u80fd\u3002 OneDesk \u4e2d\u7684\u9884\u8bbe\u56de\u590d\u53ef\u4ee5\u6839\u636e\u9700\u8981\u5c3d\u53ef\u80fd\u8be6\u7ec6\u3002 \u60a8\u53ef\u4ee5\u8bbe\u7f6e\u54cd\u5e94\u7684\u683c\u5f0f\uff0c\u5305\u62ec\u56fe\u50cf\u3001\u9644\u4ef6\u548c\u52a8\u6001\u5c5e\u6027\u3002  <\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-create-new-canned-responses\">\u521b\u5efa\u65b0\u7684\u9884\u8bbe\u56de\u590d<\/h3>\n\n<p class=\"wp-block-paragraph\">\u60a8\u53ef\u4ee5\u4ece\u77e5\u8bc6\u4e2d\u5fc3\u6216\u77e5\u8bc6\u5e93\u521b\u5efa\u65b0\u7b54\u590d\u3002  <\/p>\n\n<p class=\"wp-block-paragraph\">\u4ece\u5de6\u4fa7\u8fb9\u680f\u8f6c\u5230\u77e5\u8bc6\u4e2d\u5fc3 &gt;&gt;\u4fdd\u5b58\u7684\u56de\u590d&gt;&gt;\u521b\u5efa\u65b0\u56de\u590d<\/p>\n\n<p class=\"wp-block-paragraph\">\u6216\u8005\uff0c\u4ece\u201c\u90ae\u4ef6\u64cd\u4f5c\u201d\u83dc\u5355&gt;&gt;\u201c\u6d4f\u89c8\u5b8c\u6574\u77e5\u8bc6\u5e93\u201d&gt;&gt;\u521b\u5efa\u65b0\u7b54\u590d<\/p>\n\n<ul class=\"wp-block-list\">\n<li>\u8f93\u5165\u56de\u590d\u7684\u540d\u79f0\u3002 \u60a8\u7684\u7528\u6237\u5c06\u4f7f\u7528\u6b64\u540d\u79f0\u6765\u641c\u7d22\u548c\u6807\u8bc6\u56de\u590d\u3002<\/li>\n\n\n\n<li>\u8f93\u5165\u56de\u590d\u6587\u672c\u3002 \u8fd9\u662f\u63d2\u5165\u56de\u590d\u540e\u5c06\u8f93\u5165\u5230\u5bf9\u8bdd\u4e2d\u7684\u5185\u5bb9\u3002  <\/li>\n\n\n\n<li>\u60a8\u53ef\u4ee5\u901a\u8fc7\u9009\u62e9\u201c\u63d2\u5165\u5c5e\u6027\u201d\u6765\u63d2\u5165\u52a8\u6001\u5c5e\u6027\u3002\u63d2\u5165\u5bf9\u8bdd\u65f6\uff0c\u5c06\u6839\u636e\u4e0a\u4e0b\u6587\u81ea\u52a8\u586b\u5145\u8fd9\u4e9b\u503c\u3002  <\/li>\n\n\n\n<li>\u60a8\u53ef\u4ee5\u5c06\u6587\u4ef6\u9644\u52a0\u5230\u56de\u590d\u4e2d\u3002 \u5355\u51fb\u56de\u5f62\u9488\u4ee5\u9644\u52a0\u60a8\u7684\u6587\u4ef6\u3002 \u63d2\u5165\u4fdd\u5b58\u7684\u56de\u590d\u540e\uff0c\u6587\u4ef6\u5c06\u9644\u52a0\u3002<\/li>\n\n\n\n<li>\u60a8\u8fd8\u53ef\u4ee5\u5d4c\u5165\u56fe\u50cf\u6216\u4f7f\u7528\u6587\u672c\u683c\u5f0f\uff0c\u5982\u9879\u76ee\u7b26\u53f7\u5217\u8868\u3002 \u7a81\u51fa\u663e\u793a\u60a8\u7684\u6587\u672c\uff0c\u5c06\u51fa\u73b0\u6587\u672c\u683c\u5f0f\u5de5\u5177\u680f\u3002<\/li>\n\n\n\n<li>\u5b8c\u6210\u540e\u5355\u51fb\u4fdd\u5b58\u3002<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/05\/Insert-Article.webp\" alt=\"\" class=\"wp-image-249315\" style=\"width:483px;height:348px\" width=\"483\" height=\"348\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/05\/Insert-Article.webp 780w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/05\/Insert-Article-300x216.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/05\/Insert-Article-768x552.webp 768w\" sizes=\"(max-width: 483px) 100vw, 483px\" \/><\/figure>\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-insert-a-canned-response\">\u63d2\u5165\u9884\u8bbe\u54cd\u5e94<\/h3>\n\n<p class=\"wp-block-paragraph\">\u4ece\u6d88\u606f\u6846\u4e2d\u7684\u64cd\u4f5c\u56fe\u6807\u8bbf\u95ee\u5feb\u901f\u641c\u7d22\u83dc\u5355\u3002 \u60a8\u53ef\u4ee5\u4ece\u4fe1\u4f7f\u5e94\u7528\u7a0b\u5e8f\u6216\u5de5\u5355\/\u4efb\u52a1\u7684\u5bf9\u8bdd\u9009\u9879\u5361\u8bbf\u95ee\u5feb\u901f\u641c\u7d22\u3002 \u7f6e\u9876\u56de\u590d\u5c06\u5728\u6253\u5f00\u65f6\u663e\u793a\u5728\u83dc\u5355\u4e2d\u3002 \u5982\u679c\u672a\u56fa\u5b9a\u6240\u9700\u7684\u56de\u590d\uff0c\u5219\u53ef\u4ee5\u5728\u641c\u7d22\u680f\u4e2d\u6309\u540d\u79f0\u641c\u7d22\u5b83\u3002 \u901a\u8fc7\u60ac\u505c\u5e76\u5355\u51fb\u63d2\u5165\u56de\u590d\u56fe\u6807\u6765\u63d2\u5165\u56de\u590d\u3002<\/p>\n\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-related-articles\">\u76f8\u5173\u6587\u7ae0<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/onedesk.com\/ticketing-system-from-email\/\">\u4ece\u7535\u5b50\u90ae\u4ef6\u5207\u6362\u5230\u7968\u52a1\u7cfb\u7edf\u7684 7 \u4e2a\u7406\u7531<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/onedesk.com\/self-service-best-practices\/\">\u81ea\u52a9\u670d\u52a1\u6700\u4f73\u5b9e\u8df5  <\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u9884\u8bbe\u56de\u590d\u662f\u4efb\u4f55\u5e2e\u52a9\u53f0\u7cfb\u7edf\u7684\u5fc5\u5907\u5de5\u5177\u3002 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