{"id":293745,"date":"2025-05-09T20:37:49","date_gmt":"2025-05-09T20:37:49","guid":{"rendered":"https:\/\/onedesk.com\/new-jan-25\/"},"modified":"2025-05-09T20:37:51","modified_gmt":"2025-05-09T20:37:51","slug":"new-jan-25","status":"publish","type":"post","link":"https:\/\/onedesk.com\/zh-hans\/new-jan-25\/","title":{"rendered":"OneDesk \u7684\u65b0\u589e\u529f\u80fd\uff1a2025 \u5e74 1 \u6708"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">OneDesk \u56e2\u961f\u65b0\u5e74\u5feb\u4e50\uff012025 \u5e74 1 \u6708\u7248\u73b0\u5df2\u4e0a\u7ebf\uff0c\u5176\u4e2d\u5305\u542b\u4e00\u4e9b\u51fa\u8272\u7684\u65b0\u529f\u80fd\u548c\u589e\u5f3a\u529f\u80fd\u3002   <\/p>\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-user-dashboard\">\u65b0\u7528\u6237\u4eea\u8868\u677f<\/h2>\n\n<p class=\"wp-block-paragraph\">OneDesk \u73b0\u5728\u6709\u4e00\u4e2a\u4e13\u7528\u4e8e\u5355\u4e2a\u7528\u6237\u7684\u65b0\u4eea\u8868\u677f\u9875\u9762\u3002\u73b0\u5728\uff0c\u5f53\u60a8\u8bbf\u95ee\u4e3b\u9875\u65f6\uff0c\u60a8\u5c06\u770b\u5230\u4e00\u7cfb\u5217\u5c0f\u90e8\u4ef6\u548c KPI\uff0c\u4ee5\u5e2e\u52a9\u60a8\u638c\u63e1\u5de5\u4f5c\u8fdb\u5ea6\u3002\u4ee5\u4e0b\u662f\u4e00\u4e9b\u4eae\u70b9\uff1a  <\/p>\n\n<ul class=\"wp-block-list\">\n<li>\u7528\u4e8e\u901a\u77e5\u3001\u5f85\u529e\u4e8b\u9879\uff08\u5de5\u5355\u548c\u5206\u914d\u7ed9\u4ed6\u4eec\u7684\u4efb\u52a1\uff09\u3001\u65e5\u5386\u3001\u5de5\u4f5c\u8d1f\u8f7d\u7b49\u7684\u4ea4\u4e92\u5f0f\u5c0f\u90e8\u4ef6\u3002<\/li>\n\n\n\n<li>\u7528\u4e8e\u8ddf\u8e2a\u60a8\u7684\u5de5\u4f5c\u7ed3\u679c\u7684\u4e2a\u4eba KPI\uff0c\u5305\u62ec\u672a\u5b8c\u6210\u7684\u4efb\u52a1\u3001\u7968\u8bc1\u3001\u54cd\u5e94\u65f6\u95f4\u3001\u8ddf\u8e2a\u65f6\u95f4\u3001SAT \u5206\u6570\u7b49\u7b49\u3002<\/li>\n\n\n\n<li>\u901a\u8fc7\u6dfb\u52a0\u3001\u5220\u9664\u548c\u91cd\u65b0\u6392\u5e8f\u5c0f\u7ec4\u4ef6\u548c KPI \u6765\u914d\u7f6e\u63a7\u5236\u9762\u677f\u3002<\/li>\n\n\n\n<li>\u914d\u7f6e\u6bcf\u4e2a\u5c0f\u7ec4\u4ef6\u4ee5\u4e3a\u60a8\u81ea\u5df1\/\u60a8\u7684\u56e2\u961f\/\u6240\u6709\u7528\u6237\u548c\u65f6\u95f4\u8303\u56f4\u8fdb\u884c\u7b5b\u9009\u3002<\/li>\n\n\n\n<li>\u521b\u5efa\u5176\u4ed6\u4eea\u8868\u677f\u5e76\u6839\u636e\u9700\u8981\u6dfb\u52a0\u5c0f\u7ec4\u4ef6\u548c\u914d\u7f6e<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\u4eb2\u81ea\u8bd5\u7528\u63a7\u5236\u9762\u677f\u5e76\u67e5\u770b\u6240\u6709\u53ef\u7528\u7684\u5c0f\u90e8\u4ef6\u3002\u60a8\u662f\u5426\u5e0c\u671b\u6211\u4eec\u6dfb\u52a0 KPI \u6216\u5c0f\u90e8\u4ef6\uff1f\u8bf7\u544a\u8bc9\u6211\u4eec\u3002  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"539\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-1024x539.gif\" alt=\"\" class=\"wp-image-275411\" style=\"width:826px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-1024x539.gif 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-300x158.gif 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-768x404.gif 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-webform-configuration-options\">\u65b0\u7684 Web \u8868\u5355\u914d\u7f6e\u9009\u9879<\/h2>\n\n<p class=\"wp-block-paragraph\">\u6839\u636e\u5927\u4f17\u9700\u6c42\uff0c\u6211\u4eec\u4e3a\u60a8\u7684 Web 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id=\"h-customer-organization-manager\">\u5ba2\u6237\u7ec4\u7ec7\u7ecf\u7406<\/h2>\n\n<p class=\"wp-block-paragraph\">\u73b0\u5728\uff0c\u60a8\u53ef\u4ee5\u5728Customer-Org\u4e2d\u6307\u5b9a\u4e00\u4e2a\u6216\u591a\u4e2a\u5ba2\u6237\uff0c\u4ee5\u4fbf\u80fd\u591f\u770b\u5230\u8be5\u7ec4\u7ec7\u7684\u6240\u6709\u6210\u5458\u8bf7\u6c42\u7684\u6240\u6709\u5de5\u5355\u3002<\/p>\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-improved-single-sign-on-sso-for-customers\">\u4e3a\u5ba2\u6237\u6539\u8fdb\u5355\u70b9\u767b\u5f55 \uff08SSO\uff09<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>SAML \u73b0\u5728\u4e0e OpenID Connect \u4e00\u8d77\u63d0\u4f9b\uff0c\u4e3a\u60a8\u7684\u5ba2\u6237\u63d0\u4f9b\u5bf9 Mobile-Friendly Customer \u5e94\u7528\u7a0b\u5e8f\u7684 SSO\u3002<\/li>\n\n\n\n<li>\u914d\u7f6e\u4e13\u7528\u5ba2\u6237\u767b\u5f55\u9875\u9762\u7684\u767b\u5f55\u9009\u9879\u3002  <\/li>\n\n\n\n<li>\u6539\u8fdb\u7684 SAML \u914d\u7f6e\u6d41\u7a0b\u5220\u9664\u4e86\u51e0\u4e2a\u6b65\u9aa4\uff0c\u4f7f\u5176\u66f4\u6613\u4e8e\u8bbe\u7f6e\u3002<\/li>\n<\/ul>\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-multiple-timers-on-mobile\">\u79fb\u52a8\u8bbe\u5907\u4e0a\u7684\u591a\u4e2a\u8ba1\u65f6\u5668<\/h2>\n\n<p class=\"wp-block-paragraph\">\u6211\u4eec\u6700\u8fd1\u5728\u4e3b\u5e94\u7528\u7a0b\u5e8f\u4e2d\u6dfb\u52a0\u4e86\u5bf9\u591a\u4e2a\u8ba1\u65f6\u5668\u7684\u652f\u6301\u3002\u73b0\u5728\u6211\u4eec\u4e5f\u5c06\u5176\u6dfb\u52a0\u5230 OneDesk \u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4e2d\u3002\u6309\u987a\u5e8f\u8fd0\u884c\u8ba1\u65f6\u5668\u3001\u4fdd\u5b58\u6682\u505c\u7684\u8ba1\u65f6\u5668\u6216\u540c\u65f6\u8fd0\u884c\u591a\u4e2a\u8ba1\u65f6\u5668\u3002\u60a8\u7684\u7ba1\u7406\u5458\u53ef\u4ee5\u8bbe\u7f6e\u5141\u8bb8\u7684\u5185\u5bb9\u3002   <\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-upgrades-to-the-automated-intake-project\">\u81ea\u52a8\u63a5\u6536\u9879\u76ee\u7684\u5347\u7ea7<\/h2>\n\n<p class=\"wp-block-paragraph\">\u201cIntake project\u201d \u662f\u4e00\u4e2a\u975e\u5e38\u53d7\u6b22\u8fce\u7684\u529f\u80fd\uff0c\u6765\u81ea\u5ba2\u6237\u7ec4\u7ec7\u7684\u65b0\u5de5\u5355\u603b\u662f\u8fdb\u5165\u4ed6\u4eec\u81ea\u5df1\u7684\u4e13\u7528\u9879\u76ee\u3002\u8fd9\u4e0d\u4ec5\u53ef\u4ee5\u8ba9\u60a8\u4e95\u4e95\u6709\u6761\uff0c\u8fd8\u53ef\u4ee5\u542f\u7528\u8bb8\u591a\u6709\u7528\u7684\u5de5\u4f5c\u6d41\u7a0b\uff0c\u5305\u62ec\uff1a <\/p>\n\n<ul class=\"wp-block-list\">\n<li>\u4e3a\u4e0d\u540c\u5ba2\u6237\u5b9a\u5236\u5de5\u5355\u8def\u7531<\/li>\n\n\n\n<li>\u4e0e\u5206\u914d\u7ed9 Customer \u7684 Agent \u5171\u4eab\u5f15\u5165\u9879\u76ee<\/li>\n\n\n\n<li>\u4e2a\u6027\u5316\u81ea\u52a8\u56de\u590d  <\/li>\n\n\n\n<li>\u591a\u3002<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\u5728\u6b64\u7248\u672c\u4e2d\uff0c\u6211\u4eec\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u6539\u8fdb\u4e86 Intake \u9879\u76ee\uff1a<\/p>\n\n<ul class=\"wp-block-list\">\n<li>\u5728\u9879\u76ee\u548c customer-org \u4e4b\u95f4\u6dfb\u52a0\u663e\u5f0f\u94fe\u63a5<\/li>\n\n\n\n<li>\u5141\u8bb8\u91cd\u65b0\u547d\u540d\u63a5\u6536\u9879\u76ee<\/li>\n\n\n\n<li>  \u81ea\u52a8\u8bbe\u7f6e\u9879\u76ee\u8bf7\u6c42\u8005<\/li>\n\n\n\n<li>\u65b0\u56fe\u6807\u5c06\u5e2e\u52a9\u60a8\u8bc6\u522b\u201cIntake projects\u201d<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"761\" height=\"181\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/itnake1.png\" alt=\"\" class=\"wp-image-275425\" style=\"width:604px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/itnake1.png 761w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/itnake1-300x71.png 300w\" sizes=\"(max-width: 761px) 100vw, 761px\" \/><\/figure>\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-rich-text-component-upgrade\">\u5bcc\u6587\u672c\u7ec4\u4ef6\u5347\u7ea7<\/h2>\n\n<p class=\"wp-block-paragraph\">\u5bf9\u8be6\u7ec6\u4fe1\u606f\u4e2d\u4f7f\u7528\u7684\u5bcc\u6587\u672c\u7f16\u8f91\u5668\u3001\u5bcc\u6587\u672c\u81ea\u5b9a\u4e49\u5b57\u6bb5\u548c\u5bf9\u8bdd\u7f16\u8f91\u5668\u8fdb\u884c\u4e86\u8bb8\u591a\u5347\u7ea7\u3002\u6b64\u6b21\u5347\u7ea7\u4fee\u590d\u4e86\u6570\u5341\u4e2a\u5c0f\u9519\u8bef\u548c\u53ef\u7528\u6027\u95ee\u9898\u3002 <\/p>\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-one-time-access-tokens-for-us-to-support-you-better\">\u4e00\u6b21\u6027\u8bbf\u95ee\u4ee4\u724c\uff0c\u8ba9\u6211\u4eec\u66f4\u597d\u5730\u652f\u6301\u60a8<\/h2>\n\n<p class=\"wp-block-paragraph\">\u5728 OneDesk\uff0c\u60a8\u7684\u9690\u79c1\u5bf9\u6211\u4eec\u5f88\u91cd\u8981\u3002\u8fd9\u610f\u5473\u7740\uff0c\u5728\u5c1d\u8bd5\u5e2e\u52a9\u60a8\u89e3\u51b3\u95ee\u9898\u6216\u914d\u7f6e\u8bbe\u7f6e\u65f6\uff0c\u6211\u4eec\u4e0d\u80fd\u7b80\u5355\u5730\u67e5\u770b\u60a8\u7684\u5e10\u6237\u5185\u90e8\u3002\u6211\u4eec\u7684\u4f01\u4e1a\u7ea7\u8ba1\u5212\u7684\u65b0\u9009\u9879\u5c06\u5141\u8bb8\u5e10\u6237\u7ba1\u7406\u5458\u751f\u6210\u4e00\u6b21\u6027\u8bbf\u95ee\u94fe\u63a5\u5e76\u5c06\u5176\u53d1\u9001\u7ed9\u6211\u4eec\u7684\u652f\u6301\u56e2\u961f\u3002\u8fd9\u5c06\u5141\u8bb8\u6211\u4eec\u4ec5\u767b\u5f55\u4e00\u6b21\uff0c\u4ee5\u67e5\u770b\u60a8\u7684\u5e10\u6237\u5e76\u89e3\u51b3\u60a8\u62a5\u544a\u7684\u95ee\u9898\u3002\u8bf7\u6ce8\u610f\uff0c\u6b64\u9009\u9879\u4e0d\u9002\u7528\u4e8e\u542f\u7528\u4e86 HIPAA \u7684\u8d26\u6237\u3002    <\/p>\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-other-enhancements\">\u5176\u4ed6\u589e\u5f3a\u529f\u80fd\uff1a<\/h2>\n\n<p class=\"wp-block-paragraph\">\u6211\u4eec\u8fd8\u6dfb\u52a0\u4e86\u6570\u767e\u4e2a\u5176\u4ed6\u9519\u8bef\u4fee\u590d\u548c\u589e\u5f3a\u529f\u80fd\uff0c\u5305\u62ec\uff1a<\/p>\n\n<ul class=\"wp-block-list\">\n<li>\u80fd\u591f\u7b5b\u9009\u76f8\u540c\u7684\u540d\u79f0\u72b6\u6001\uff0c\u5373\u4f7f\u5b83\u4eec\u9002\u7528\u4e8e\u591a\u4e2a\u9879\u76ee\u7c7b\u578b\u3002\u8bf7\u6ce8\u610f\uff0c\u5982\u679c\u60a8\u91cd\u547d\u540d\u96d5\u50cf\uff0c\u5219\u9700\u8981\u66f4\u65b0\u4f9d\u8d56\u4e8e\u8fd9\u4e9b\u8fc7\u6ee4\u5668\u7684\u5df2\u4fdd\u5b58\u89c6\u56fe\u3002 <\/li>\n\n\n\n<li>\u5bf9\u201ccreate 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