Conditional Custom Fields
Create fields for all types of responses with OneDesk’s conditional custom fields.
Enter info dynamically
Custom fields in OneDesk allow you to capture information unique to your business. Conditional fields are configurable to only show up if certain prerequisites are met. For example, if the United States is selected in your ‘Country’ field, then the ‘State’ field will be revealed.
For tickets, tasks, and more
Like all custom fields in OneDesk, you can add conditional fields to where you need them. Add fields to customer or user profiles, your task’s details, timesheets, and more.
Add conditional fields to customer forms
Support forms, also called webforms, allow customers or end-users to submit tickets or tasks. Need to guide your customers along a certain path in your forms? Achieve this goal with conditional fields.
Learning resources
Create custom field and conditional fields on various work item in OneDesk.
Customers can submit tickets or tasks using webforms.