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);}.elementor-155490 .elementor-element.elementor-element-1033378 > .elementor-widget-container{margin:0rem 0rem 0rem 0rem;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-155490 .elementor-element.elementor-element-46769943{text-align:center;font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( 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.elementor-element.elementor-element-ee8a58e .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-155490 .elementor-element.elementor-element-9f6d1af{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );letter-spacing:var( --e-global-typography-bd66c62-letter-spacing );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}lang="fr-FR"> E-mails automatisés | Caractéristiques | Logiciel d'assistance OneDesk

E-mails automatisés

E-mails automatisés

Envoyez des e-mails automatiquement et gagnez du temps.

Automatisez les e-mails d'assistance pour gagner du temps pour vos agents

Votre équipe de travail est occupée et le temps c’est de l’argent. Dans OneDesk, vous pouvez réduire leur charge de travail en tirant le meilleur parti de la fonction d’e-mails automatisés . OneDesk vous permet de créer des modèles d’e-mails et d’envoyer ces e-mails avec des automatisations pour répondre aux demandes courantes telles que les demandes de réinitialisation de mot de passe, etc. Des e-mails automatisés peuvent être envoyés aux clients, agents ou responsables et les déclencheurs d’automatisation peuvent être déterminés par vous.

Améliorez les relations clients avec la collecte de commentaires

Les e-mails automatisés peuvent être utilisés pour recueillir les commentaires de vos clients. Vous pouvez automatiser l’envoi des e-mails une fois la demande d’un client terminée, et cet e-mail peut recueillir les commentaires des clients . Cela vous permet d’améliorer votre relation client sans avoir à solliciter manuellement ces informations.

Facilitez l'adhésion des clients et des utilisateurs

OneDesk peut envoyer des e-mails automatisés pour inviter vos clients à s’inscrire à votre portail client . Il automatise également les e-mails pour inviter vos utilisateurs à rejoindre OneDesk. Ces e-mails peuvent être personnalisés et peuvent afficher toutes les informations dont vous avez besoin pour vous assurer que vos clients et utilisateurs s’inscrivent facilement.

Ressources d'apprentissage

Création de modèles d'e-mails

Configurez des modèles d’e-mail avec des propriétés dynamiques.

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À propos des e-mails automatisés

Envoyez automatiquement des modèles d’e-mails en fonction de conditions prédéfinies.

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Réponses automatisées des robots

Envoyez automatiquement des réponses de bot en fonction de conditions définies.

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