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--e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-96813 .elementor-element.elementor-element-427926f .uael-post__excerpt{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}lang="nl-NL"> Software voor Managed Service Provider | HelpDesk & Projectbeheer
OneDesk

Beheerde serviceproviders

OneDesk voor Managed Service Providers

OneDesk combineert helpdesk, projectbeheer en financiën voor een alles-in-één Managed Service Provider-software.

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Alles-in-één software voor beheerde serviceproviders

Beheer de levenscyclus van alle serviceaanvragen. Tickets volgen, prioriteren, toewijzen en oplossen.

MSP-helpdesksoftware

Centraliseer uw klantcommunicatie! Verbind uw ondersteuningsinbox met één klik. Laat klanten contact opnemen via formulieren, livechat en meer. Minder knelpunten en vertraagde responstijden met SLA’s en automatiseringen.

professionele services gedeelde inboxweergave

Krachtig projectmanagement voor MSP

Breek projecten op in taken of escaleer tickets naar taken. Plan en visualiseer flexibel met behulp van het Gantt-diagram, het Kanban-bord en de kalenderweergave. Maak gebruik van taakafhankelijkheden, relaties, subtaken en meer voor geavanceerd MSP- projectbeheer .

Beheer elke klant

Blijf gesynchroniseerd en klantgericht door uw klantaccounts in te voeren. Volg eenvoudig klantcommunicatie , projecten en tickets. Automatiseer workflows en SLA’s voor klantorganisaties.

Klantcommunicatie en zelfbediening

Klanten hebben via de portal toegang tot hun tickets of kunnen nieuwe verzoeken indienen. Zet een kennisbank op, zodat klanten oplossingen kunnen vinden. Maak aangepaste aanvraagformulieren om ervoor te zorgen dat aanvragen worden geregistreerd met alle vereiste informatie.

Registreer nauwkeurige factureerbare tijd

Registreer factureerbare en niet-factureerbare tijd tot op de minuut voor projecttaken en supporttickets. U kunt de tijd bijhouden voor al uw klanten. Gebruik ingebouwde facturering om klanten voor tijd te factureren.

Facturering met QuickBooks Online-integratie

Beheer uw budget in realtime met de financiële applicatie van OneDesk. Stel uw tarieven in op verschillende niveaus. Houd de kosten in realtime in de gaten terwijl uw team de factureerbare tijd registreert. Factureer klanten rechtstreeks in OneDesk voor factureerbare tijd. Dankzij onze naadloze QuickBooks Online-integratie kunt u facturen kopiëren. Of u kunt uw facturen ook via QBO versturen vanuit OneDesk.

Zeer aanpasbaar

OneDesk is een zeer aanpasbare oplossing die geschikt is voor verschillende organisaties. Creëer uw eigen SLA’s, automatiseringsregels, aangepaste ticketstatussen en nog veel meer.

Automatiseer uw werkstromen

Gebruik uw tijd efficiënter door repetitief werk te automatiseren. Creëer geautomatiseerde regels om uw workflows in te stellen. Antwoord automatisch op klanten, maak een project op basis van een sjabloon, pas SLA’s toe en nog veel meer.

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Meer over MSP-software op de OneDesk-blog

Hoe een MSP-bedrijf OneDesk gebruikt voor hun use-cases

Infrastructuur en IT zijn basisvereisten voor bijna alle bedrijven, aangezien we in een steeds meer verspreide wereld leven. Voor bedrijven die snel proberen te groeien, ...
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