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New Pricing 2023

OneDesk Pricing

Manage customer support and project management in one powerful app.

Every plan includes unlimited customers and unlimited projects.

  • 1 Choose your Plan
  • 2 Create your Account
  • 3 Payment
Billed:
Annual
Monthly
How many users do you have?
Currency:
Standard
Help desk & project management

 per user/month
 per month
 per year
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Includes:
Advanced Help Desk & Ticketing
Email Integration - Connect MS365 or Gmail
Messaging & Team Collaboration
Project & Task Management
Time Tracking, Timers & Timesheets
Advanced Views, Gantt, Kanban
Customer Apps - Customer Portal, Forms, Single Help Center, Live Chat
Automation (Replies, notifications, assignments, triage, and more)
Mobile App
Pre-Built Reports
Satisfaction Surveys
Email & Chat Support
Premium
Help desk, project management & professional services automation
 per user/month
 per month
 per year
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Includes everything from Standard, plus:
Custom Reports
Resource Management
Financials, Invoicing & Quoting
2FA + Timeout
Built-In Integrations
Email & Chat Support
Enterprise
All features + advanced enterprise controls
 per user/month
 per month
 per year
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Includes everything from Premium, plus:
Unlimited Help Centers
Custom SMTP/IMAP
Custom Domain for Help Center/Portal
White Label Option
Single Sign-On (SSO)
Zapier Integrations
API Access
Eligible for Add Ons:
AI Agent
On-Premise
HIPAA
Email & Chat Support
Tailored Onboarding Session

See full feature comparison

Available Add Ons

A.I. Agent

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$9.99 USD per user/month *

The A.I. Agent is trained on your knowledge base articles, saved replies, previous replies, and webpages. Available at Enterprise level.

A.I. Chatbot
Agent Assistant
A.I. Ticket Deflection
Knowledge base A.I. Search

*Limit of 1000 queries per user/month. 

HIPAA Enabled Account

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$13 per user/month when billed annually

$15 per user/month when billed monthly

Stay compliant with a HIPAA enabled account. Includes the Business Associate Agreement with OneDesk. Available at Enterprise level.

On-Premise

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No additional charge
Manage your own data and host OneDesk on your own servers. Available at Enterprise level with an annual or longer-term subscription.

Additional Services

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Access to paid white glove services, training, and on-boarding options from our menu of services.

Frequently asked questions about pricing

We have designed OneDesk to be easy to use and to require no expensive services to get up and running. However, if you need a helping hand, training, on-boarding assistance, or just want to save time, we offer a menu of optional services that you can choose from.

Please note that these services are mostly things that you could perform yourself. Our services team will generally be using the same tools available to you to perform these services.

At OneDesk we distinguish between ‘user’ and ‘customer’ accounts. You are only charged for the number of users you have. A ‘user’, is anyone in your organization who will be working directly within OneDesk ( i.e. responding to tickets, working on tasks, creating projects).A ‘customer’ is anyone who does not need access to the main OneDesk app. Customers can include individuals inside (sometimes called end-users) or outside your company. Customers can interact via email, and can login or communicate within the customer apps (portal, chat, help center, webforms).
In OneDesk there are 2 kinds of users: “internal users” who are members of your team, and “customers” who are the end-users or clients you need to communicate with, but who do not need access to the main app. Customers can log into the customer-apps (ticket portal, knowledgebase, etc.) and communicate by email and chat. Customers are unlimited in all plans, so you can have as many as you need.
You can pay in several different currencies. To see the price in your currency, just select it from the drop-down menu above. The monthly price per user, and the total price will update.
Yes. Select ‘Monthly’ or ‘Annually’ above to compare the price per-user for each period as well as the total amount you will pay now. If you choose to pay the monthly price, you can cancel at any time. If you decide to pay annually in advance, we thank you by giving you approximately 2 months free per year. Therefore the price of each annual plan is 10x the monthly plan.
Use the tool above to select the features you want, the number of users you need, the currency you wish to pay in, and whether you want to pay annually or monthly. The tool will update to show you the total price.
Once you have paid, it is not possible to change the currency of the subscription. Please make sure you select the correct currency at the time you go pro.
Once your trial ends, you are able to subscribe from inside of the OneDesk app. You can find the Subscription page in your Administration settings. Here you can purchase the number of user licenses and subscription level you require.

Yes! OneDesk offers HIPAA-Enabled accounts which can help you meet HIPAA compliance requirements. For an overview of the process for using OneDesk in a HIPAA compliant manner, please see: HIPAA Process.

HIPAA-Enabled accounts are an add-on available only in Enterprise level plans. The add-on requires an additional per-user fee of $13 USD /month on top of the enterprise plan. To request a quote for a HIPAA-Enabled account, please see: Quote Request for HIPAA

OneDesk On-Premise is a self-installed, self-hosted solution, and can be installed on your own servers, AWS or MS Azure. Pricing for OneDesk On-Premise is the same as for our enterprise level, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.

Absolutely. Take 30% off the price of any monthly or annual plan if you are a charitable or educational organization. Please chat with us below or contact us at hello@onedesk.com before you “go pro” and we will apply the discount to your account in advance.
Yes, you can. If you need more users in the future, you can easily upgrade your plan from inside the OneDesk app. If you decide to “go annual” at a later date, you can do that too. When you make these changes we always pro-rate the plan so you won’t lose any money.
If you want to pay by credit card, we accept Visa, MasterCard or AMEX. You pay by upgrading your free trial account from inside the app. No credit card is required to sign up for the trial. If you would like to pay by cheque, wire transfer, PO, or other methods, we can accommodate you. Please contact us at hello@onedesk.com